Made a reservation for a Sienna or equivalent as Hertz was the only rental agency which specifically advertised this and specifically wanted to try out the hybrid on our long distance trip. Unable to get in touch with any representatives via telephone to see if they truely had these vehicles as advertised. Unfortunately on day of rental was assigned Kia carnival and found out they don't ever carry any siennas at this location, and really any location anymore per the service desk and that they did not have any (as they exclusively purchase Kia carnivals at these locations). I was disappointed since paid higher rate to try to get this vehicle (compared to other rental agencies, Costco for the general minivan category). When I found a sienna parked right next to my assigned vehicle, I felt pretty conflicted. Happy when I was able to swap into it as reserved but wondering why it wasn't just assigned to me to begin with and despite me asking about it when arriving for pickup. I did let them know it felt like false advertising by corporate if they don't even expect to have the car and let them know they should not advertise the sienna if the case. Car was clean and return was straight forward. *Car cleanliness and function: 5/5 *Reservation pickup experience: 2-3/5 *Feeling a bit scammy advertising: 1/5 read more

I rented from the DFW Airport location and overall, this has been a really frustrating experience from start to finish. When I first arrived, they didn't even have cars available, which immediately set the tone. After finally getting a vehicle and returning it, my car was not checked in properly, which resulted in an incorrect charge of $1,147. Since then, it's been over a week of trying to get this resolved. I will say--the AI chat and live agents are polite and try to be reassuring. However, the process itself is incredibly slow and inconsistent. I've spoken to multiple agents and keep getting different answers, or the same repeated message that the refund "is being issued," without any actual confirmation or progress. It's frustrating to have to keep following up for something that was clearly an error on their end. Good customer service isn't just about being nice--it's about resolving issues efficiently, and that's where this experience has fallen short. I don't typically write reviews unless I feel like others should be aware. To be fair, it seems like the employees I've interacted with are trying their best, but there appears to be a real lack of communication between the company and their teams on the ground. It feels disorganized, and as a customer, that comes across as the company being focused on collecting charges rather than properly taking care of issues when they arise. Overall, this experience has been disappointing, and I hope Hertz improves both its internal communication and how quickly it resolves customer issues. read more

Reserved a genesis sedan because we wanted a car with a trunk. When we arrived, we stood at the gold counter for 15 mins while 3 employees didn't acknowledge us. Then we were told there were no sedans and we would have to wait. Why even make a reservation? Never again read more

Book ahead, skip the counter and the line, and go right to your car! That's always your best bet to be honest. I'll never understand why anyone would want to start a rental at the counter these days with apps and online booking so readily available. My Hertz experience picking up was good although there wasn't much of a car selection in President's Circle as I would have expected. PC being the top tier, I usually see more variety and some luxury as well. I got a rather ordinary Nissan which was clean and quick. I also dropped off the same day. As others have mentioned, flying into DFW, the shuttle bus ride to Hertz was a big longer than at other airports. This is important to note if you're in a rush to catch a flight. read more

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This was my first time renting from Hertz and I am not satisfied. I had reserved and prepaid for a midsized SUV ("Ford Edge or similar"), but upon my arrival there were no vehicles like this in the "Gold" section where I was directed. I wound up settling for a Nissan Kicks which is a compact SUV and different vehicle class per my receipt. However, as of the writing of this review, I have not been refunded the difference. This is shoddy customer service and I won't make the same mistake again. read more

Seemed like a cheap option at first, then they racked on over $500 worth of hidden fees they didn't tell me about until I was there getting ready to go on my trip. Got the car quickly though. read more

I was in the Greater Dallas area for a long weekend and rented a car from Hertz at DFW. I thought my whole rental process was just seamless! The good part about my experience probably attributed to the fact that I had President's Circle membership with Hertz. I booked a car online ahead of time. So, once I got to DFW car rental center, I could just walk pass the counter and go pick a car in a designated area and drive off. The only less than positive experience was just that to get from a terminal to a car rental center, you'd need a shuttle..and it took me a little bit to figure out where to go/walk to the place to get on a shuttle. Returning a car was a little bit confusing, too. I dropped off a couple of friends at a departure terminal and tried to get back to a rental center to return a car, but had a hard time navigating back to the rental center. This wasn't Hertz's fault per se..but it added some time to get myself back to my terminal to board my plane. Otherwise, dropping off process for my rental car was just as smooth, too. Staff were polite and courteous. Within 10-15 min of dropping off my car, I got a confirmation/receipt in my email of my total rental, etc. I wou;d definitely rent from Hertz again, especially when I know I can skip the line at a counter and save lots of time from it. read more

What the heck. We were checked in online, got to rental car place and told we had to wait an hour and a half for the car. Worst place. Do not rent from them. We were told they had the car but didn't give a good explanation of why there was a delay read more

DO NOT RESERVE A CAR HERE. Just don't. Guy at the counter was incredibly rude and didn't accept my company's reservation because I didn't have an employee ID, even though I had my personal ID. As a general rule of thumb, you should NEVER book with Hertz. They don't care. read more

Been waiting for 2 hours. This is one of the worst rental car experiences ever. Why allow the cars to be reserved but not have any when we get in. I missed my son and they don't care read more

Hertz Rent A Car - Car Rental Near Me - Dallas, Texas

Highly recommend booking everything online. Even so you will still encounter issues with terrible customer service and intentionally bad business practices. Booked a car online which doubled in price from the fees alone. A $160 dollar rental went to $330 on fees. Still was cheaper than I could find else where. Touch down in Dallas and take the 30minute shuttle to their car rental center. Place is empty and the front desk lady was too busy to help me. Finally calls me up and tells me I need to go outside for help. Members have a separate line apparently. With no direction or assistance I find the office. The women in there yells at me why am I there who told me to come. I'm completely confused and tell her I was directed to come to her. She she asks me to walk outside and see if my name was on the board. I do as requested and come back in. After helping the couple in front of me she begins to check me in. I mention to her I didn't get the car insurance but online it says I can still add it with them. The woman becomes frustrated and confused and magically her computer stops working. She then directs me back in for help. To the same rude lady S before. She begins to assist me and I ask her about the car insurance I wa offered. Online it was for $44 dollars. She tells me that is no problem and adds it. Now my total was $790 dollars. She said the insurance was $49 a day plus other fees. I went back and forth with her asking questions our sheer confusion and she kept trying to add ridiculous charges to my card that I clearly did not agree too. Cancel all items she added to my booking and some how I still got charged a $2 dollar additional fee. Only thing I can say was I enjoyed the car I rented very much. Everything else was a hassle and made my experience unpleasant. read more

MY HEROES!!! Miss Philista, Miss Maryland, Miss Kim, Miss J, and A.B.(?) , y'all are truly my Earth Angels!!! I was only in town for a day and a half on business/work matters and my physical card did not come in on time for my trip. I thought I was fine since I confirmed a booking with another company in the same plaza. I get to the other company's kiosk and they said they did not accept cash or allow a booking unless I had a physical card. I WAS IN COMPLETE PANIC!! I booked an accommodation and was going to meet a friend who was from the other side of the city. They directed me over to Hertz... I was greeted promptly and explained the situation. I asked if they take Apple Pay and YESSS!!!! HERTZ TAKES TAP TO PAY. (Apple Pay, Android Pay) HALLELUJAH, THANK GOD!!! Miss Philista truly helped to calm my anxiety, walked me through the process so smoothly, and eloquently explained all the terms and conditions, and I had a vehicle for my trip in no time at all! I WAS SO RELIEVED. This little hiccup was such a blessing. Everyone here is so lovely and helpful!!! Thank you all so much for saving my trip and I wish you all blessings and good things, always!!! read more

I wish negative starts was possible. I received an email stating that I would get a text when our flight landed. I never did. Then, I went to the outside counter to check-in. After 30 minutes in line, I was told I had to go to the inside counter. Another 90 flipping minutes in line. An awful, wasteful experience. Consider using another company. read more

Hertz Rent A Car - Long delays. Barely manned counters. - Car Rental Near Me - Dallas, Texas

Rudy was absolutely amazing when we were leaving the Hertz lot at Dallas Fort Worth Airport (DFW). He was the one who checked us out at the gate, and he couldn't have been nicer or more helpful. You can tell he really cares about his job and the customers. Rudy is honestly the best -- super professional, friendly, and made our experience a great one. He definitely deserves a raise and some appreciation for the awesome work he's doing! Gracias Rudy! read more

Just do not go here. Even if you try and cancel they will say they do not have access to the system. Let me be clear.... At hertz they said they don't have access to their system. read more

I was drawn to Hertz from the beginnings of my local and international travels! I used to fly somewhere every weekend as I was a professional race car driver, and before that, I was a sales rep for a national radio rep firm out of NY City. Hertz has been my go to for car rentals for decades. In fact I joined their Hertz #1 Club and it's served me well! read more

Update from my previous review. Read the fine print on rental agreements before using Hertz. I was charged $19.98 convenience fee on $8.88 of tolls. I was offered $14 unlimited tolls per day. Since I wasn't spending $60 on tolls I was told I could pay if I incurred tolls. Nothing was mentioned about a convenience fee. I called customer service and the response was "Let me explain the fee". The service agent was matter of fact with no care even when I let him know I wouldn't be using them any longer. Shady business tactics to try and charge $14 on tolls per day or hit someone with a $19 fee. They should change theei name to Hurts because it hurts your wallet if you use them. Last time I will be using this rip off company. read more

Hertz Rent A Car - Car Rental Near Me - Dallas, Texas

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Hertz line was much quicker compared to budget and Avis, my friends were still waiting for those lines when we finished picking our car. The car selection is kinda limited though, great service overall! The car was new and super clean inside, needed a car wash since the exterior/back was dusty and muddy. Still vote for this over others with the quick checkin. They'll ask you if you want to get a toll pass when you're heading out, I'd recommend skipping the daily all in toll pass and do avoid tolls on your Google maps, you might still get charged a few times here and there and need to pay the day rate ($10 for hertz+any tolls on top), still cheaper than a full week at $15 daily if you don't use it every day! read more

Hertz Rent A Car - Car Rental Near Me - Dallas, Texas

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If you are flying into DFW late at night, do not rely on a Hertz reservation to mean anything. I arrived at 10:45 p.m. with a confirmed reservation and completed online check-in. I am also a President's Circle member. When I reached the Hertz garage, the area was closed off and the manager on duty told me there were "no cars," that it was "not his problem" and that reservations are "subjective." Subjective. I was told to "come back tomorrow." As a woman traveling alone, late at night, in a city not my own, being dismissed and told to return the next day -- despite holding a confirmed reservation -- was beyond unacceptable. It was alarming. I was also told that even if vehicles were available, the garage was locked down and no one could exit. That statement was not true. Only after I continued pressing -- along with multiple other President's Circle members standing there in the same situation -- did vehicles suddenly become available. The entire ordeal took more than an hour and appeared completely avoidable. A reservation is a contractual commitment. If Hertz confirms a vehicle, allows you to check in, and then tells you it's "subjective" when you arrive, that's not a minor inconvenience -- that's a reliability failure and a breech of the contract. Travelers book rental cars because they need transportation. Especially late at night. Especially at major airports. If your trip depends on having a car when you land, I strongly recommend choosing another company. read more

@Hertz DFW location the service was very bad , and the staff (Specially Bald headed Indian guy) showed no understanding of how to speak with customers. As a Gold member, I expected better treatment, but instead I was treated poorly. read more

Started off with issues online, the car we reserved wasn't there. It was technically not reserved. The agent said that if I had reserved the car, my spouse could've been an added driver for free (since I was a "Gold"member). Although since my spouse made the reservation, it would be an additional $13.50/day to add me as a driver. So much for the Gold status, must be fake gold. We also asked the employee how to get prepaid for tolls; he said when you get to the exit gate attendant they could help you. When we got to the car, popped the trunk to put in our luggage, and it had trash in it. I was just too tired to get back in line and have them take out the trash. That exit gate attendant said I could just scan your plate and you'll be on your way, or I can add on the toll fees but it will take more time. I always like to offer a fix to a bad review, so here it is. Get guidance from Atlanta's Airport Hertz, they make the process fast & easy. read more

Hertz Rent A Car - Trash in the trunk. - Car Rental Near Me - Dallas, Texas

Waste of time, space and money. I travel quite a bit for my job. (In and out of airports roughly 15 times a year. ) And this is by far the worst rental car experience I have ever had. Not even close. Slow, low communication, and apathetic. I know this is no one's dream job but this level of service is unacceptable. Would only recommend if you brought a packed lunch and prefer to eat a nice long meal at the rental car center. read more

We came for the great 2024 Eclipse. The rental center was located off site and was accessed by shuttle. The kiosk was clean and the representative was friendly. I declined all the upselling. The car was clean and reliable. Check in and check out were really smooth. read more

Hertz Rent A Car - Car Rental Near Me - Dallas, Texas

Just like other reviewers, I found out the hard way about Hertz' PlatePass gimmick. I thought I'd been careful and diligent, enrolling this car onto my NTTA account before leaving the airport. Indeed, one charge correctly logged, but two stints on the express lane between DFW and Fort Worth triggered the scammy $20 "convenience fee." Buyer beware! (The car was a worn Malibu, smelled like Cheech and Chong had done a roadtrip in it. Gross. Worst of dozens of Hertz rentals spanning over 30 years.) read more

Hertz Rent A Car - Even careful attention to detail didn't prevent this mishap. - Car Rental Near Me - Dallas, Texas

The employees were on strike and forgot that as long as the renter has car insurance they don't need to pay for additional insurance. They told us to go outside and pick a car. It was like the hunger games. People fighting over cars. read more

Horrible. Do NOT book through DFW Hertz. We pre-booked our car ahead of time, paid for it, checked in online so we could "skip the line", picked up the car and got all the way to the exit gate to leave the airport and they made us turn around due to an error on THEIR end. Ended up having to get out, park the car, and go all the way back into the airport to the service counter where the Manager, "Taylor" (she would not provide her last name), was rude and unhelpful. We had no choice but to pay the ADDITIONAL $200 charge on top of our original price because we needed the car. Do not recommend Hertz DFW. read more

Customer Service is to the 100. Thank you Brandon for making my experiences great. You were amazing

extremely unprofessional staff. first vehicle offered had a nail in the sidewall, and was filthy inside and out. second vehicle was also not clean, luckily we took a video. the windshield was covered in what we thought were bugs, only to find out after running the vehicle through a car wash that the windshield had multiple chips. so back to the airport to return for a third vehicle after having the vehicle for two hours. I get back home to an email stating the return vehicle has windshield damage, no kidding. I will never rent from hertz again. avoid hertz read more

Long time hold member. Travel frequently. One of the perks with being a Gold Member is to skip the line and go to you car. Board often times says see counter. Wait is typically an hour. Horrible horrible customer service, especially at DFW. read more

(for what I experienced, I need to give them a negative number, but that is not an option here) This is my first review for a car rental company and this is a long post and realized that I have to write this to warn future renters and of course to express my frustration! I, along with my wife and 2 kids were traveling RDU to DFW on 5/15/2025. Since our flight was scheduled to arrive little after midnight (early 5/16/2025). Because of the early morning arrival, I called the customer support few times the day before. The call was answered by a service representative overseas who appears to be given only few taking points, not the solutions to actual customer problems. Totally useless! Because of early morning arrival, I opted to go for their 'skip the line' service offering. When we landed at DFW, I was sent with a rental contract as well as the spot at the rental facility where the car was available and I can just drive off. Despite all this, as we reached to the hertz rental car facility at DFW, the car was not there! We went inside and asked at the Hertz counter. The answer they gave was stunning! They told that all cars were sold out and there are no more cars available for that morning. We were told to come back later in the morning. I along with my wife and 2 kids were stranded at the DFW Hertz rental facility at 1:30AM! We got a car around 10AM later in the morning. The car was different than the car/class that was originally booked. Furthermore, this should technically reduce the rental duration to 8 days(despite 9 days of original booking), but they charged us the full amount. I have not yet received any inquiry from Hertz rental about compensation or reduction of rental duration(to our actual usage. I would suggest everyone to consider this situation, especially if arriving early. Their 'skip the counter' works only at the TV commercial when Tom Brady is renting, not ordinary individuals like us! I feel like rental car facilities provide worse customer experience, but the Hertz rental facility at DFW was the worst! read more

This is the first time I would give any company, small or big, a negative 5 star review. Our issue came down to maybe poor training? Yes, I did book through a third party, however, they actually promptly refunded me the prepaid amount for Hertz's shortcomings the same day. Essentially my credit card wouldn't read on their terminal to place as a hold although I used it to prepay for the actual reservation and used it right before to buy a water- so I know the card was working fine. The rep's only solution to fix this was to change the credit card which she couldn't do on her end and I had to call some generic 800 number. After waiting for 30 minutes, the rep on the phone said he couldn't do anything and I had to call the third party website to change the credit card on the reservation by canceling and rebooking? That was their best answer. So after 2 hours of waiting for a Hertz issue, I said it's not worth it. Mind you, I wanted to keep the reservation under the original credit card since this card has great travel and rental car insurance. But the rep simply said no can do and shoo'ed us away. Also I want to point out Hertz had the longest line out of all the rental companies for the start of Labor Day weekend and I try to be very mindful due to how busy it is but this was not the issue. I will gladly spend money at any other rental company in the near future. Long post but I just want to share my commiseration and help others not to get "Hert." read more

My flight was canceled due to weather, so I had to book a car before the rental car center closed within an hour. I was able to book a car via the app, and pick-up the car within 30 minutes. The team members working at the exit booth and the return section were very helpful and provided great customer service. read more

Hertz Rent A Car - Counter - Car Rental Near Me - Dallas, Texas

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I ABSOLUTELY recommend this Hertz location. I came in town during a crazy week with various conferences occurring. Ms P., and Ms Rascine were beyond kind and accommodating. They were the first faces we saw coming off the plane (our first visit to Dallas). They made us feel welcomed and valued as customers. #HertzOnly #TheseLadiesRock #ThankYou #AKAConvention read more

I rented a car during the January snow storm in Texas. Did not buy insurance as I would not be driving the car except to the home and back to the airport. Paid for gas and the car sat for one week during the freeze. I received a pic of a spider crack in the very bottom of the driver side windshield (looked like a failure of the windshield, not damage) and immediately called as there was no damage to the car by me. I have now followed up with at least 7 phone calls, every time told they will review the case and call us. NOTHING. Had a message about a charge, called left a message no call back. I am sure I am going to pay for an act of nature that I had nothing to do with but it is the customer service and ridiculous charges that are frustrating. Just hung up with a foreigner phone call and waited 30 minutes to be told that the department was closed and I would have to call back AGAIN. If I charged them my consulting fees for my time spent trying to do the right thing, they would owe me money. Customer service is dead in America and outsourced to people who don't care at all about how we are treated. I will NEVER rent from this agency again, anywhere. Figure out how to treat people like they matter if you intend to charge your ridiculous fees for rental. Take your business anywhere but this hack of a company. read more

Absolutely awful company booked a Tesla they charged me double and then they don't have car! Bunch of losers awful customer service they deserve to go bankrupt! read more

Wtf is wrong with this place? Gotta be the worst car rental in America. They have no cars; you wait for someone to bring one back, and then they give it to the next person in line. Doesnt matter what kind of car you reserved, you get whatever comes up next. This is the second time they got me. Fool me once...shame on you. Fool me twice, shame on me, but also still shame on you. One star and no one should ever come here ever. read more

Hertz Rent A Car - 28 people in line for a car in front of me. Another 10 behind at 10:15pm. - Car Rental Near Me - Dallas, Texas

Hertz Gold member, reservation made months in advance, booked directly from Hertz. Arrived at Gold counter mid-day 10/7/23. No agent at the counter for 30+ minutes while line grew. Finally an agent showed up to announce they were closing the counter and office, and we were sent to a new, long line in the garage. Finally an agent with a portable desk/kiosk showed up and the line started moving, one at a time. Total time to get a car was well over an hour. "No longer racing through airports"? Hah. Later called Customer "Service" and spoke with someone with a nearly unintelligible accent who offered one day's free car rental in the future, which I considered insufficient. When I politely asked her name, she hung up. Have rented from Hertz for 30 years. Never again. read more

Hertz Rent A Car - Car Rental Near Me - Dallas, Texas

We prepaid and reserved a car that wasn't there and had to wait an hour for an equivalent vehicle to show up. The Hertz attendants were of no help and offered no solution We then waited an additional 25 minutes to exit the Hertz exit line once we finally got in the car. All in all a painful experience we're not repeating using Hertz.. read more

What an absolutely abysmal company that loves to stick it to the little guy. My co-worker is a single mother on an EXTREMELY fixed income (especially with inflation), who was hit by a Hertz employee driving a Hertz company vehicle 9 days ago in Euless, TX. The Hertz employee hit her passenger side with her 10yr old daughter and totaled her vehicle. Thank God her and her daughter weren't seriously injured. The Hertz employee/driver left the scene while her and her daughter were being checked out by the ambulance. She has a police report and has REPEATEDLY tried to get in touch with Hertz to take care of her. They kept telling her to wait 5 days for an adjuster to contact her, 9 days later she found out they have not filed a claim at all. She asked them how she can get to and from work and they told her "You can rent a vehicle"?!? I was blown away by that, here is this giant corporation that was clearly at fault, who literally has rental vehicles, and they can't even help a single mother with a car while they do nothing on the claim? She was $2k away from paying off her vehicle and now she has to rely on friends and family for rides to work and to get groceries. What a horrendous company. 0 out of 0, would not recommend to my worst enemy. read more

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This was the worst Hertz Rent a Car I have ever experienced. I have been to ones from key west to Hawaiian islands and never had issues like what I faced on my recent trip. I have status and reserved a vehicle through hertz app. I have always been able to just look at a board and go to my car. My name was not on a board so I asked an attendant at the desk and they gave my a parking spot number. I walk to the spot and the car is no where close to what I reserved. (Wagoner or similar) After two hours of back and forth with many customers having the same issues I learned the following. 1. They do not have any wagoners at the location and don't have most of the "or similar" models. 2. Most customers express a similar concern because what they do carry are the worse vehicles possible for the category if they have any at all. 3. They were going to provide us an alternative car which we waited 30 minutes for to be told they could not locate it. 4. The "manager" is wholly incompetent and thinks it is the customer's fault they do not have the car or anything in the class that the customer reserved. 5. They will tell you they can't give you cars you see because they are dirty but the car they do give you is still filthy (they said car wash froze because of the cold) Corporate should do an audit and at least figure out where the missing cars are. read more