Great crew. Front desk associate was kind and walked me through all my questions. I got a Hyundai C5, which I never drove before, but it was a great ride. Finding the car was a challenge in the garage, but drop off was a breeze. Would use them again. read more

Subject: Formal Complaint Regarding Price Gouging of U.S. Marines on Memorial Day To Budget Rental Car Corporate, I am writing to express my disgust and disappointment regarding the treatment of several United States Marines by Budget Rental Car at Dallas Fort Worth International Airport on Memorial Day. A flight from Dallas Fort Worth to San Angelo, Texas was canceled on Memorial Day, leaving dozens of military members stranded. Approximately 75% of the passengers on that flight were active-duty Marines attempting to return to base before their required 7:00 PM check-in following their four-day Memorial Day leave. My son was among them. With no available replacement flights to San Angelo, these young Marines had no choice but to rent a vehicle in order to fulfill their military obligations and avoid being late returning to base. I personally checked online pricing and found that a one-day rental through Budget was being quoted between $70 and $80. However, when my son and the other Marines arrived at the Budget counter to rent the vehicle, they were charged an outrageous $211 for a one-day rental. The oldest among them was only 23 years old. The only apparent difference was that they needed the vehicle immediately at approximately 5:30 PM instead of later in the evening. This was not a luxury purchase or a vacation convenience. These were active-duty United States Marines placed in an impossible situation on Memorial Day of all days -- a holiday meant to honor those who serve and sacrifice for this country. Instead of showing any level of decency, understanding, or appreciation, Budget took advantage of a group of young servicemen who had no alternative and desperately needed transportation to return to base on time. Charging more than three times the online quoted rate under these circumstances is not only exploitative, it is morally reprehensible. What a shameful way to treat members of our military on Memorial Day. I have attached both the online quoted price and the final receipt for comparison. I expect Budget Corporate to review this situation seriously, explain how this pricing was justified, and make this right. Do better, Budget Rental Car. Sincerely, Michele Pigoni. read more

Budget Rental Car - Car Rental Near Me - Irving, Texas

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The attendant was really friendly, too friendly and a fast talker. She glossed over a lot of details and very nearly stuck me with an extra $40 in fees per day, even after I said "no, thanks, just the car". Making it even harder to keep a close eye on them is she tried to say that the nearly double rate was just because of security deposit so I wasn't seeing the actual rate. But then I was reading through the fine print on the screen and happened to notice the fee and called her out. She then agreed to remove it and recharged me. Be careful! I appreciated that I was able to pick my car from any in the lane but the garage attendees were not very attentive at all, just like walking away and slowly moseying around before approaching me as I sat there in the car at the tent as they had requested me to do. The car was in good shape, clean, no odor. I think for around DFW and Austin the toll tag was worth it but still should be cheaper! read more

Budget Rental Car - Car Rental Near Me - Irving, Texas

Rented an Electric Car this time around for 5 days, and it was a good way to be introduced to an all-electric car. Usually using Budget FastPass means being able to skip the line and go directly to your car. My name did appear on the board, with the location being marked as 'CNTR'. I thought this meant the CeNTeR area, where I could choose my car. But no...it meant 'CouNTeR'...so needed to stand in-line anyway. In retrospect, it turned out for the best since I needed to add a secondary driver to the rental. The counter agent was deliberate and accurate, but we came at a well-staffed time so was able to be done under 30 minutes (definitely what is considered 'fast' depends on the type of business one is doing). The Hyundai Ioniq 2023 was fun to drive. The 2025 model now is compatible with the Tesla superchargers that are more prevalent than the CCS chargers that the 2023 needed. We discovered this through trial and error, not with much help from the rental agency itself. And after doing come simple calculations, it looked like it was actually more expensive to pay for electric charging than filling up using gasoline (since gas is cheaper in Texas and we used a supercharger). That's a bummer. read more

"Piece of $h!t Car" - Adam Sandler Booked through Costco, initially it was Enterprise but I cancelled that for Budget as I was saving about $20 more. BIG MISTAKE. Enterprise had no line. The Budget here had a line almost to the door (see pics). Waited 1.5 hours in line. Only one agent at the desk. After about an hour and with the line growing longer, two more agents show up, presumably, after their lunch, because after the two agents got there, the other one disappeared. Our agent was very abrupt. You can tell he hated his job. We were friendly to him but he was irritated at the small talk. He sent us out to an EMPTY lot with no car. We looked confused, and an employee in the garage said the agent probably booked the car a few seconds after another agent booked it out. We asked him if we had to stand back in line. He said no, just cut in. We got filthy looks from people who were already waiting in line. The agent didn't even address us. We had to tell him we had no car waiting for us. He didn't even apologize. He sent us back out. We got a filthy car. It was caked in grime, and all the way from Washington too. The inside of the car was also not cleaned but my husband didn't want to deal with that agent again, or wait in line again, or get filthy looks again, so we drove off. The windshield was so dirty, we had to go to a gas station to squeegie the dirt off, as the windshield wiper fluid was empty. Returning the car was confusing. The person waving us in waved us into a lane that had a parked car, no one was moving. After a few minutes, we got out of that lane and waited in another lane. Not moving again, but there were people pulling in behind us, getting their luggage out already. No one came to our car and after a few minutes, we got out. The guy who was supposed to inspect our car was yelling at the guy who was directing people into the wrong lanes. We gave our key to the guy and made sure he walked to the correct car. Ay caramba. Budget in DFW, you can kiss my @$$. read more

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I got stuck in the airport and needed a vehicle. This one was the best price for just a single night until the weather passed and I needed to get to my hotel. The service was kind of slow, but other than that it was OK. read more

50 people with reservations in line and two (slow moving) employees to process the rentals. We had to wait for over and hour and were locked in with a prepaid rental. If only they had some way to know in advance how many people would be showing up to pick up previously reserved cars... We will NEVER rent from Budget again. read more

Budget Rental Car - A long slow moving line working its way to two slow moving employees. - Car Rental Near Me - Irving, Texas

Need to improve efficiency. 1. -1/2 hours in line today. Something is wrong with your process. I'm willing to pay more. My time is worth it. read more

Budget Rental Car - Waiting for our paperwork at DFW - Car Rental Near Me - Irving, Texas

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It was a hassle and multiple safety issues. The agent insisted I take a huge 4dr truck. I don't mind an upgrade. But she stated they did not have the vehicle type I rented. The 1st truck had a spare tire on it and an unsecured flat tire in the bed of the truck. Going 70 mph on the highway. Not safe with a spare tire. Let alone unsecured stuff in the back. I return back to the check in counter. The agent saw me. Did not acknowledge me. And took her time chatting up another customer. Meanwhile my delay is getting longer. She give me another huge truck. This one was dirty. Fuel tank was not full. (I always return full). Not worth the hassle of getting the over charge is fuel service. This truck had one tire that was 28psi. When the rest of the tires were 35psi. Already late, I did not have the time to go back and swap vehicles for the 3rd time! I took it. Hoping it was just low and not a slow leak. IT WAS a slow leak. Now I have to deal with that.... Stopping every day to spend money at a gas station to fill air. My days in Dallas are 12-15 hr days. So I don't have time to swap out cars and other locations close at 6pm. I did end up making it to a budget shop downtown where Trey, stayed late to inflate my tire. I really appreciated him. I short, I lost of a lot time dealing with a sub- par vehicles and paid more for gas since it's a huge truck, filling air in my leaking tire, and general concern for my safety. I did not pay hundreds of dollars for an unsafe and dirty vehicle. read more

Budget Rental Car - Car Rental Near Me - Irving, Texas

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Every single time I've checked in here, I've had issues. I get a Corolla like car, and there is almost no inventory. Sometimes I get sent to a spot with no car or the wrong car. There is never anyone in the Fastbreak car exchange area, so I have to stand in line multiple times. I wish my work would let me book with Hertz. read more

Who told Budget it was a good idea to stick everyone in the same line? I guess it's not common sense to have a line for FastTrack customers, one line for prepaid rentals (aka key pickup) and a general line for ppl just walking up and needing to fill out paperwork from scratch? If you look at most of the other car rentals you didn't see this issue. The saving grace was the polynesian employee who served us because she was actually good at her job and was able to serve us quickly yet efficiently once we DID get to the desk finally. read more

Had a prepaid Fastlane rental, text instucts me to get a car from are #2, there are no cars, there is also no one at help both in lot. Told to go on very slow moving line with everyone else, finally get to clerk, gives me a Avis location, that car was rented to some one else. While on line tried to cancel on App, it would not let me. If you paid for Fastlane, there should be a separate line to help read more

When booking I noted the daily rate to be under $50/day. I chose to rent the car for a week at a much lower rate. I returned the vehicle after two days. I figured I would NOT get an extra low rate of $185 divided by 7 days. I was charged at a rate of $70/day rate ( before taxes and charges) rather than the under $50/day rate this vehicle indicated to be at the time i reserved, at the time i picked up, and at the time of return. I asked how they got to $70/day. Nothing indicates this cars value is $70/day. The supervisor conceded they could charge whatever they wanted. Budget Rental Agreement 776553665 read more

Sigh...what to say? Everything about this rental from Budget was an abysmal experience. I had a reservation for 12 pm pickup from DFW airport and upon arriving at the rental car location, the line was down the building. I was shocked. I thought it was because it was a Friday and perhaps it's the uptick before the weekend. But nope, it looks like this is the norm for this location. With 3 employees working the counter, the line to get my car took 2 hours. Then after getting the paperwork, I went out to the lot to retrieve the car, which there was another line that took 30 minutes. It also looked like Budget ran out of cars, because the car I got was from Avis and it was a huge Ford SUV when I had requested a compact car. Anyways, at the end of all that, I was just glad to have gotten a car. It doesn't seem like having a reservation helped the process either. I got my car 2.5 hours after waiting in line. Absolutely ridiculous. Do not rent here. Unless you have all the time in the world and don't mind waiting in line!!! But why wait in line at a car rental place of all places?!? read more

Budget Rental Car - long line on a friday morning - Car Rental Near Me - Irving, Texas

Had a Fastbreak res,wasn't ready.Charged me for a fuel option I did not sign up for.Charged me $125 for the carpet being dirty on driver's side.It was rainy,shoes will get dirty.No floor mat so naturally the carpet will get dirty.Sent me some grainy pictures to show it.What a scam.Rented with Budget many times before,never heard of such a thing.I am done with them. read more

They have 3 people trying to process approximately 40 people. Been standing in for 45 minutes and it looks like I'll be in line for 45 minutes more. read more

20 people in line. 1 agent. If you arrive early they don't open till 8, tell you to go to Avis and stood in line over there first, they had 3 agents. read more

This place is a joke what a rip off!!!!! I wish I would've read the reviews before...I Made my reservation online through Costco like most times. My husband and I arrived at the airport to pick up the vehicle waited for 2:30 hrs in line for them to tell me that my car wasn't ready that the car wash people weren't done that there was a wait for cars !!!!! And that they were going to upgrade to a different car but we had to pay $25 more WTF how is that an upgrade for the inconvenience!?? Never again budget what a ripoff. Shameless people money hungry company taking advantage of people and situations. read more

I rented a vehicle from Budget at DFW Airport and was shocked to be charged a $450 cleaning fee for smoking. I don't smoke and there was absolutely no reason for this charge. When I disputed it, the staff were dismissive and unhelpful. It feels like a scam to pad their revenue with bogus fees. The car was returned in normal condition, and I was billed for something that never happened. I've since filed a dispute with Visa and a complaint with the BBB. I strongly advise anyone renting from this location to take extensive photos and videos of the vehicle at pickup and drop-off, because they clearly don't mind making false claims. Avoid this location if you can. read more

I travel a lot and I was being cheap so I booked a budget rental. Worst rental experience in my life. The counter person could not find my reservation and told me I don't have one. I told him I had prepaid rental and my credit card was already charged for it. I did find the reservation # eventually and I'm crossing my fingers this would be a good rental experience. But lesson learned will not be renting from Budget anymore. read more

I rejected insurance when i reserved the car online. i told the agent at the counter I did not want insurance. They charged me 400 dollars for two insurance policies. read more

This is the second time I've had to use this place. The line is always soooo long! None of the other companies have lines this long. Both times they don't seem to have enough people working and the ones that were working had absolutely no urgency. Once was at midnight and the other was noon both times I had to spend more than an hour on line. If you have the option (which I didn't) please use Avis or ace or enterprise and save yourself some time. You've been warned. read more

Do NOT rent from them. I took the time to register in their fast break program just to stand in line for an hour. They had zero cars in the fast break area and did not have anyone working the fast break area. Stood in line for over an hour, which defeats the purpose of signing up for the fast break program. They were also assigning cars that were not in the lot; customers were returning from the lot to the counter to get another car assigned. If I could give them 0 stars, I would. Never again! read more

I rented a car and everything was fine. The car had windshield damage so I told the agent and they said I had nothing to worry about. Returned and said "hey, you won't bill me for the windshield damage, right?" They assured me they marked it. They did not mark it. Nor did they care. They tried to bill me $599 2 days after returning the car. Thank God I had taken photos of everything (also people make sure to take a photo with the odometer mileage to "prove" when the photo was taken). So I started the headache process of calling their customer service (1 hour wait by the way) after showing the agent the photos they relented and said they damage was preexisting. If you think the Budget nightmare ends there, think again - they emailed me ANOTHER claim saying I owed $284 for windshield damage. I wrote them a prompt email telling them to stop harassing me but of course they never responded so they billed me $284 and now I have to call them a THIRD time to deal with their unprofessionalism. Take your money elsewhere. All the rental companies are probably like this anyways... if only we had some sort of government protection agency to shield consumers against corporations like they do in Europe, wouldn't that be nice? Budget sucks. Short and simple. They're run by morons. read more

I really don't have much to say about this place other than it had pretty good rates, good service and was nice and convenient. Service was good. Pick up and drop off was super easy. I will use them next time Im in DFW. read more

Budget Rental Car - Car Rental Near Me - Irving, Texas

By far, the worst experience ever! We have been standing in line for over 2 hours. They have the line at first come first serve basis so it really doesn't matter if you have a reservation or not. Use any other car rental company other than Budget unless you want to waste half of your day waiting in line. Ps. Seems they're also understaff and the current staff is having personal conversations with guest- wouldn't be an issue if they are completing the transaction however they are just standing chatting after the fact. read more

Budget Rental Car - Line wraps around, goes out the airport. Do better. - Car Rental Near Me - Irving, Texas

Very overcrowded rental car shuttle with one tire that looked very low on air and potentially unsafe. Very long ride to rental car center (11 mins per Google Maps). Waited in line 90 minutes due to car/van shortage. No options for car but vehicle kept shifting into neutral from drive. Even worse shuttle experience upon return. read more

To be fair, the agents at the desk were helpful and there was no wait because I was a fast break member and went straight to the lot to get my car. I found it odd that the app said I was in one car but the worker said choose any car. I went to exit and the person working the gate had to change the car I was in manually. He wrote down the wrong license plate number by 1 number. Now I am getting charged for the car because they said I haven't returned it and they need 5-7 days to investigate. While it may be the fault of the gate worker who may not have been a budget employee, the wait of 5-7 business days to investigate and keep getting charged is unacceptable. read more

These agents are scammers. First the guy lied and said I didn't need to fuel up since fuel was 2.19 and they charged 2.19. When I returned, they charged me for a full tank for $70 instead of just a few gallons. Then he asked me "Do you want to be upgraded to a truck?" I said "Sure!". At no time did he tell me there was an upcharge. We then went out to the spot where the truck was, it wasn't there. We talked to a guy in a red shirt who put me in another truck. This truck was a P.O.S. 67K miles, windshield wipers didn't work and rode like a horse. They didn't update the miles on the truck for the beginning of the trip so I was charged $8700 dollars for a three day rental. Took them three weeks to refund me. I have a $5k limit on my card, I was not able to book any more travel until they figured it out. Ended up disputing the charge with Chase Bank who put a hold on the charge. Finally the charge was fixed after numerous phone calls. I look at the receipt again and the guy charged me for the upgrade. Called again and they agreed to remove that charge. I'll never use Budget DFW again! If I have to, I know what to look for next time. read more

Thought everything was going smoothly. My daughter went and sat in the backseat and after her sitting back there she said that there was a really nasty smell coming from the back seat. And she had stuck her backpack on it. When we parked we took a look and it seems to be there's throw up all over the back seat where my daughter was sitting. Super unsanitary I'm extremely upset. You don't pay $500 for a car so that there can be throw up in the back seat these workers need to do a better job and I'm not happy. read more

Budget Rental Car - Throw up all over the seat. Freaking gross . - Car Rental Near Me - Irving, Texas

Use a different car service! The service is extremely slow and the attendees will give you the complete opposite of what you reserved. We reserved online an electric sedan waited 2 hours in 2 different lines for them to give us a gas mini van. Mean while the attendee in the parking lot is clearly just picking and choosing what car he gives people. I've never had such poor service renting a car! I will not be back! Complete waste of time! read more

Fastbreak reservation was confirmed. Pre paid and received the confirmation from our credit card. Arrived to DFW on time only to find out they messed up not only our fastbreak but many others. Told us we needed to go back to the counter. This line was over 50 customers deep. I called the customer service line and they confirmed there were no issues with our reservation but there was nothing they could do on their end. Plenty of cars outside. After standing in the line for 30 minutes, we decided we didn't have another 1-2 hours to wait in line. What a mess!!!!! read more

Budget Rental Car - This line went way behind the column - Car Rental Near Me - Irving, Texas

Assigned me the wrong car, nothing in its place. Adjusted everything on the backend, not likely. All they were doing was talking and screwing around. No receipts available after final charges 5 days later, not able to get a hold of customer service or lost and found after one of their workers moved my stuff for no reason. Still have not heard back after opening multiple tickets and was definitely overcharged. 10/10 would not recommend. read more

Worst experience ever renting a car. The agents were slow as molasses. They were low on cars and didn't tell the 20 people in line.

I opted for a "managers pick" reservation and expected a subcompact or something similar. NOPE! I cruised out in a Dodge Ram 1500 4x4, super smooth ride and very comfortable. Check out and checkin we're super easy and staff was friendly read more

STAY AWAY!! LISTEN TO ALL THE REVIEWS! I was charged for a fuel fee after I FILLED the whole tank I have picture proof. The car we got was very poorly cleaned, it was not vacuumed. We found some sticky candy residue, I was also surprised with all the fees, my base rate was $108.99 and with taxes and fees all that added up to $221.70 that's more than double of what I had originally thought. I'd say with that price it's better to get a Lyft/Uber and go rent a car outside the airport. read more

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Johnny, the agent who handled my rental, lied to me about how their fuel service fee works. From other reviews here, it sounds like this happens regularly. Johnny clearly and repeatedly said that I could pay the fuel service charge at check-in and that it would be removed if I returned the car with a full tank. I know that these pre-paid fuel options are usually nonrefundable so I was skeptical, but he again repeated that the fee would be completely removed if I returned it with a full tank, so I agreed. A few days later, I returned the car with a full tank. When I saw that the fuel fee was still there on my final receipt, I called Budget's customer service to have the charge removed. The first person I talked to insisted that it could have been a "misunderstanding" or a "miscommunication," but Johnny was very clear with me during the check-in process so I pushed back. She said that they could make an exception and remove the fuel service fee if I provided a receipt proving that I had purchased gas (even though they agreed that I returned it with a full tank...). I found my receipt and called back, and the man I talked to said that the charge should be removed in 2-3 business days. I hope that isn't also a lie. Before ending the second call, I told the man that their check-in agents at DFW are lying to customers about how the fuel service charge works. From his reaction, it sounded like he gets complaints like that all the time. read more

absolutely egregious service. I landed at DFW Monday for a work trip and a lot to accomplish during my stay. Monday, a few hours after picking up my rental I noticed the low tire pressure censor on my car. I inspected the tire to find an old failed patch. I called and returned the car for a different vehicle. two days later I had the same exact issue, but this time the tire was completely flat and how to be towed. I called customer service and was told I would be towed back to the rental center where I would be given another replacement. when I got to the front desk I was told my reservation had been closed several hours earlier before. so now I'm stranded in DFW without my luggage and while I should be working and still have a full day until my return flight home read more

I had a great experience with the staff. However the vehicle that was rented to us had a maintenance light on when we picked it up, missing a radio knob, a chip in the windshield, and the tags were expired. The items we noticed prior to leaving the rental lot - the missing knob and maintenance notification- were reported. Once out of the garage and driving we noticed the chip in the windshield and when we went to load the car is when we noticed the expired tags. Not the best experience on that side of things. My suggestions: Check the tags, the expiration, the everything you can and make notes of it. Don't buy a car from them since clearly they have a rough time keeping things on their proper maintenance schedule. read more

50 tired travelers, waiting in line forever to be helped by only one Budget staff member. A different Budget staffer came out a while ago to thank us for our "patience and love." Asked if they would be adding more staff, she said no and left. Turns out they are waiting for cars -- they are out of cars even for those of us with paid reservations! The only reason that I went with budget was because of their partnership with Amazon prime. Whatever the spiff ends up being from Amazon, it's not worth it. UPDATE: now they have 3 people behind the counter but the line is still 50 people deep. UPDATE #2: total elapsed time waiting was FOUR HOURS. At last we are driving to our Airbnb. That's about an hour longer than it took to fly from Oregon to Dallas. read more

Budget Rental Car - 50 tired travelers, all with paid reservations in hand, and only one Budget rep behind the counter. - Car Rental Near Me - Irving, Texas