So this is a hard 1 to review. The price was great but the Checkin & return lines are horrendous! By far the longest line for Checkin. I even tried downloading the app but it didn't help. We waited 30min to an hour to get to a customer service person. When we finally get there, it moved fast since I did my stuff online. Definitely need more workers or something to move the line. The cars were nice. We got an upgrade but the ticket said it was in spot 39 and it was not. I just clicked until I heard my car make a sound. We were in 38z. No one was around to ask for help so luckily it wasn't hard. We had no issues with our car though the last day before our return, our car started saying take in soon for oil change?? Ummm. That should have been taken care of before. What if I had more days? No idea. As for the return, thank goodness we were early. Sixt returns held up the whole ramp and even made it hard for all the other car rental folks. It was jammed back! Usually, you would drive up to the front for your return. It was backed all the way to the end. We literally again waited 30min +to do a return. Wow!!! They even said this was the bigger location. Has potential but needs a lot of work!! read more

I recently rented with SIXT, and while there were clear positives, I wanted to provide some constructive feedback that I believe could significantly enhance the customer experience. Upon arrival, I waited in line for over 45 minutes to pick up my vehicle. While the actual transaction process was efficient once I reached the counter, the wait time itself was unexpectedly long--especially after a full day of travel. Like many customers, I had already navigated multiple legs of a trip, and at that point, the goal is simple: get in the car and go. One thing that stood out to me was that while SIXT had a line nearly around the corner--clearly indicating strong business and demand--nearby competitors appeared to have minimal wait times, with only a few customers being assisted at once. This speaks volumes about the success and popularity of your brand, which is a huge positive. However, it also highlights an opportunity. During high-demand periods, ensuring proper staffing levels can make a critical difference in the customer experience. Time is incredibly valuable, and in my case, the delay shortened the time I had planned to spend with my son. We had hoped to share a meal together, but instead, I had to rush to get him to work. While individual circumstances may not always be visible to staff, the collective experience matters. Customers arriving after long travel days are often tired, eager, and sometimes emotionally carrying more than meets the eye. Creating a smoother, more efficient transition from arrival to vehicle pickup would not only improve satisfaction but also strengthen customer loyalty. SIXT is clearly doing many things right--your demand reflects that. With a few operational adjustments around staffing during peak times, the experience could match the strength of your brand. Thank you for the opportunity to provide feedback. (I don't need to add a photo of the car because it is lovely and they just received a fleet of cars so I am sure turning them over at the rate they are I get it and the wonderful woman helping me at the garage helped me immediately) this is a positive review and their cars are read more

I haven't even gotten my car, and already the customer service is horrific. All I wanted to do was see if I could change my pickup time by an hour. ONE HOUR. They couldn't even begin to help me due to policy and would not give me a number to the location I was actually going to pick my car up from. I will never use them again. read more

BOGUS fuel charge reported, still not resolved. Sixt is quick to respond here on Yelp with what sounds like helpful ways to resolve but their avenues to reach them otherwise is very automated and they play it off by asking you to submit and send information that's already been given!! Feels like a stall tactic. Absolute run around. read more

SIXT - DFW Airport The reason I enjoy renting with SIXT because they're one of the few in the industry to offer German Engineering vehicles. I've rented from this location several times and overall it was a good experience. Every time I've come in to pick up my reserved vehicle, I've always received complimentary upgrade. The staff overall did a good job. A few times I've visited, the staff would see customers waiting in line, and not assist anyone. They didn't seem to care. One time, I reserved rental at 05:00, as they advertised online and when I arrived, lights were off and no one in sight. At 05:30, someone finally came to hand me my rental keys. The vehicles mostly were clean inside and out. One of my rentals, however, had a used fast food bag under the seat. Two of my rentals came with, Oil Change Light Required. For a high-end rental company, they should not be offering new vehicles until properly inspected after each use. They do offer a convenient way to return your rental after hours. All you do is park the car at return, drop the keys inside orange medal box and you're done. When you pick up your rental, always take pictures of interior, fuel level and mileage. When you return, repeat pick up steps. This safeguards you against any issues that SIXT may claim against you, incorrectly. It happened to me and luckily my pictures proved that there was a mistake on SIXT side. I was wrongfully overcharged for not returning my rental with full tank. After I emailed customer service, picture proof of my rental return with full tank, they refunded me. Overall, I'm looking forward to continue renting with SIXT! read more

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This business is either scammy or just incompetent. First, when I went to pick up my car, the battery was dead. And they were going to provide a replacement vehicle. That wait took an hour. Second, when I returned my vehicle, they said that I did not return the car?!? It's been 5 days now and still shows it's unreturned. Third, I rented a second vehicle the next day. And I took photos of the damage before my trip using the Sixt app. And they are claiming that I caused those damages. No! I took them before I drove the vehicle and it's in your app! Seriously. This branch is either super scammy or super incompetent. Maybe both. Yelp, how to I choose 0 stars??? read more

Sixt Rent A Car - Damage that I took photos of prior to driving - Car Rental Near Me - Dallas, Texas

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If I could give this less than one star I would. The guy at the desk advised me to run all tolls because the fines are less than the charge for the tolls. So, I was already suspicious. Upon returning my car they found damage that I had no knowledge of. I just don't trust them. I will not rent from sixt again. read more

should be zero stars. car died on the side of the road. that just started the torment that is SIXT customer service. Hrs on the phone with them. 14 hrs w no car. $95 out of pocket. replacement car also had a repair issue. I've rented 1000 times in my life from a dozen companies and this was the worst ever. do NOT do business with sixt. they have not refunded me anything for all that trouble and claim theres nothing wrong with first car that stranded us. could be you next? read more

Sixt Rent A Car - Replacement car had low battery on key fob. And they only give you one key fob. Could have stranded us again. - Car Rental Near Me - Dallas, Texas

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Worst rental experience ever. They blamed us for an undocumented scratch and billed us an extremsly excessive amount of money, over $1000 for a scratch in the paint. read more

SIXT Is the absolute worst rental car company I have ever dealt with in my life! I am Hertz President Circle and national Emerald club in a transferred my membership to SIXT at platinum level. We are stranded at the rental car center at DFW airport- I prepaid for the rental, pre-checked online and paid my $200 deposit so that when I got to the rental car center I could go straight to my car because I knew my flight was delayed to Dallas because of American Airlines and weather! I get here, I have my code, I found my vehicle - locked with no keys. There are no people here at all, and unlike Hertz where my key would be sitting in the cupholder or National Who is staffed, SIXT IS CLOSED AND THERE ARE NO KEYS SO I AM STRANDED IN THE RENTAL CAR CENTER FROM 2 AM UNTIL 5:30 AM WITH NO OTHER OPTION EXCEPT TO SIT HERE AND WAIT FOR THEM TO OPEN at 530am. This is after my flight was delayed 4.5 hours because of weather. There was no warning about limited hours or even if I prepaid that I could not get my car. I have never had this happen before because I deal with reputable rental car companies - SIXT is not reputable. I called their customer service and assistance numbers, and instead of helping me was told too bad. And the top all of this off the rental is prepaid. They will not refund your money and you're just out of luck!!! This was not my first rental experience with SIXT, I have rented from them several times in Europe and in Hawaii and did not have this experience, but I can tell you after tonight I will never rent from SIXT Again! Beware stay away. They are a horrible company with no customer service. read more

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My flight was delayed but this place is open 24x7. They were really helpful at the check in until the exit Have me some options to choose my car and got a free upgrade.. the walk to this place takes about 10-15 mins if you are going from international terminal read more

Sixt Rent A Car - Car Rental Near Me - Dallas, Texas

SIXT rental car within DFW airport is amazing!! Staff picking up and returning were extremely helpful and very friendly!! Definitely recommend SIXT read more

Awesome people , awesome cars , very competitive pricing , process really easy and smooth . Nick and Leslie were great guys who helped me with my transaction and I loved their friendship and customer service. I'll only use sixt in my future business dealings when renting a clean, reliable and awesome Cars. Thank you Sixt ! read more

I've used this car rental company over 4 times and always had a great experience - zero issues! The staff are great and welcoming. My agent was Hesus, and Ciara W. was helpful in the parking lot. Overall, a pretty good experience and everything went well read more

This is my favorite place to rent a car. They have the most amazing selection of luxury cars, but the service is what sets them apart. Renting here is simple, quick and painless. The Customer Associates are extremely professional and welcoming. My only gripe is that there aren't locations in every destination or airport where I travel read more

I rent from the Sixt Rental Car place located at 814 Taylor Street (a lot) and let me tell you that they are exceptional at what they do! Great cars and exceptional customer service skills. They do their best to make sure you get the car you would like and if they don't have it, then they'll upgrade you to something different, without jacking up the price like some rental car companies do. I highly recommend renting from them. read more

The red glow is like a beacon in the sea of car rental kiosks. The George B from Houston was good to work with today. Took a bit longer to get to our car today. There was a guy in a suit behind the desks in a suit, he looks like a pit boss, the George said he's training. There's a $200 deposit for our X5. Some minor scratches and scrapes all over our rental vehicle. read more

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Update. I emailed Sixt to find out why I had been barred from renting a car with them. They asked for more info which I provided. Weeks went by. I got back in touch. They asked for the same info again which I provided. Weeks went by before they finally emailed back to say that they could not help me as they had no access to the information. I wish I were surprised by their incompetence but I am not. read more

Updating this review after contact with the company. I recently rented from Sixt DFW and the vehicle was great. The only issue I had was when I picked it up I was charged $200 for insurance without my knowledge after declining the service. The employee asked if I wanted the insurance and I said not to change my reservation. They added insurance and claimed the higher balance was due to a security deposit that would drop off when I returned the vehicle. After I dropped off my vehicle I realized they actually charged me $200 for the unwanted insurance and I addressed it with the front desk. The employees suggested it was my fault for not checking my receipt, and not theirs even though they added services I specifically declined. After posting reviews and leaving feedback with the company directly I did receive a refund, thankfully! I enjoyed the vehicle and would consider using the company again, however I would recommend triple checking all charges at the vehicle pickup moving forward. read more

This was my first and likely last time renting a car with your company. While my initial experience was very pleasant--the desk agent was courteous and efficient, and I appreciated how your system records preexisting damages--I am extremely disappointed with what followed. When I scanned the QR code at pickup, I noticed that some damages were already tagged in your system. I added a few more, including a noticeable paint chip on the rear bumper. I then drove the car for a total of 118 miles and returned it to the same location without causing any new damage. The drop-off agent did not mention any issues. However, the next day I received two emails claiming new damages. The photos provided clearly show the same preexisting damages I had tagged. In my response, I explained this, but was told that your system did not retain the images I submitted, nor had these damages recorded in their system. It has been nearly impossible to reach your office or the claims department, leaving me with no clear recourse. This experience has been frustrating and unacceptable. I hope you review your process to ensure customers are not held responsible for preexisting damages. read more

DO NOT RENT FROM SIXT, they rent out unsafe/damaged vehicles, don't care about their consumers, and run you around in circles to give your problem to the next person. We rented an SUV from Sixt at the San Antonio International Airport on Wednesday 11/26 to drive our family to Dallas for Thanksgiving. We inspected the vehicle, documented any little dents or dings, but did not feel the need to get on the ground and look underneath(as I don't usually get on the ground in public parking lots). Upon making it Wednesday night, our neighbors sent us a photo of a sizable oil stain in our driveway where the rental had been parked for about 3 hours(first picture). We called Sixt first thing in the morning, notified them of the issue, and were told by a representative that an exchange had been initiated and to give the branch 2 hours to have another SUV available for us. Upon arrival we were informed that they actually didn't have any cars, after a little pushback and background we were told they DID have a car but it was full electric and not of comparable size. We then spoke with the manager, Ms. Ciara Brown and were promised if we came back first thing the next morning(Friday, 11/28- the day we were supposed to be traveling home) that they would DEFINITELY have a vehicle for us as early as 6am and would include a free upgrade for the inconvenience, as well as a discount. Since she wouldn't be present she wrote it on our reference slip(pictured). Upon arrival Friday morning at 7am(2nd oil stain pictured)we were told that there were no vehicles and that if we waited till noon that MAYBE they could get us into a car. We called customer service and got sent around in circles after asking to escalate the issue. At this point we were told by Len that they DID have several cars, but were not available to us by even the upgrade promised by Ciara the manager the previous day. This is our first time renting with Sixt and I can't say we'll make that choice again. I understand the holiday season is a busy time but an over booking is not my fault, and clearly wasn't the issue here as there were several vehicles available. Additionally, I was made to feel like an inconvenience by the Dallas representatives as if it was my fault I was given a car that was leaking oil. I will note all of the representatives we spoke with were professional and kind, it just seemed as though none of them were on the same page and were all just saying whatever they could to continue to push the problem off to the next person, or the next day. read more

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I have always rented from this car rental place. The service is always pleasant but they will tempt you with upgrading to more expensive vehicles. Still great vehicles to rent and good prices overall. read more

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This is the worst car rental company I have ever encountered in my life. Do not use them if you don't want to lose money--they won't give you a car and they won't refund your payment. read more

I wish I would have looked at their reviews instead of their pricing going to Portugal. We rented a car and it had a slow leak in one of the tires disrupting our vacation. We returned it and got another vehicle. When we returned that one, they said there was a scratch on one of the hubcaps. $400 later....let's say we did not save money with them but did incur a lot of unnecessry hassle. Avoid. read more

!!!!!!!!DO NOT RECOMMEND!!!!!! Reservation at 3:30PM Car is not ready at 4PM Agreement will show after the booking they will not refund or reimburse anything... anything. That being said-attempt to provide a lesser car model although paying for a certain kind. Seems quite understaffed; 35-45minute wait due to only two personnel working Forgot to mention any kind of support will be met with a condescending attitude. Check yourself. Go enterprise. Or anything else for rentals read more

I wish I would have read these reviews before renting with Sixt. I have used them twice for business travel. First time had no issues. Second time, I did the full walk around the car as they suggest and didn't notice any significant damage.. After returning it they are trying to charge $1,282 for supposed damage to the bumper. I can't even see anything in the picture they sent. Any supposed "damage" was present before, or happened after, the rental. I have rented dozens of cars through various companies over the years and never encountered this problem before. Will not rent with them again. read more

Liers and thieves. They run deals thru Expedia and then do not comply with what was offered. Rented from them thru Expedia, after returning the vehicle with no damages, full tank of gas, unlimited mileage and absolutely no problems, they are now claiming my prepaid fee was just " a voucher" and I owe them $247.00 extra dollars. Buyer beware. Extremely dishonest company. read more

Tanner was amazing! We landed 2 hours early, originally booking through Expedia so running into fees we were really concerned with and realizing we were going to have financial issues. Tanner helped us out big time, helping bring down the fees and total cost to the point where we could afford the rental. The car itself was absolutely great, well maintained, very clean, and great gas mileage! read more

Great company no issues, the deposit was $200 flat. Good customer service; easy pick up easy drop off. read more

Sixt Rent A Car - The vehicle I rented with sixt - Car Rental Near Me - Dallas, Texas

The manager Ciara is extremely rude. She quotes policies that she refuses to look up, provides no options or support, makes up a random name for escalation managers, and is very unwelcoming. Overall absolutely avoid this place and their rating is very well deserved. read more

This has been the worst experience I've ever had with a rental car company. Due to a family emergency that turned for the worst I had to cancel a truck rental from Houston to Cleveland because we needed to fly to home instead of driving. Time was of the essence due to family tragedy. I cancelled week prior to our pickup date, explained the situation to Priceline since I went thru them to book the rental. On my original contract, there was never any mention of non refundability if I cancelled. I did ask if they could just transfer our rental to Cleveland or St Louis in the next two weeks since we still needed a car upon arrival at our destination. Nowhere were we told or did we see anything about. It being able to cancel this rental. Plus nowhere did I see that I couldn't transfer the rental to another city without fees. It was only after we had departed, arrived in Cleveland a few days later did we find out Priceline said Sext would not refund our car rental. I do not understand how there is no information on you not being able to cancel but they charge you anyways. All I asked for was a transfer, couldn't get it, cancelled the rental, then was told NOPE all sales are final. Never again will I use Priceline or Sext read more

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Rented from Sixt at Denver International Airport and will never use them again. This company is the epitome of nickel and diming and I was charged over a hundred dollars more for 6 days for additional "fees" after already paying what I thought was in full. Never again will I use this company. read more

I loved SIXT Rent a car, especially having to meet Miss Darlene Carroll. She was a wonderful woman to meet and she had some great customer service and she was helpful and understanding. I will definitely be back to SIXT rent a car in Downtown FortWorth. read more

I was a first time renter and soon as I pulled in to return from Houston tx the lady checking me in said the car had "hail damage" and it literally had one dent in the car and with me being inexperienced I didn't get any photos but they showed them in the email. Front desk didn't remind you to look around the car and check for those types of dents before leaving they just hand you the keys and walk yourself to your car read more

Beware of SIXTs pre-paid fuel options. You will be prepaying for a whole tank whether you use it or not. They do not tell you this is the case or clearly emphasize this as you are completing the rental. We went through a third party company that got us a great price on the rental, and Everything else about the renting through the SIXT location at the San Diego airport was great. The branch manager said she would honor the refund, but main customer service team is fighting the reversal. read more

Avoid this company at all costs. This has been the worst rental experience I've ever had. I was falsely accused of damaging the car, which caused me to miss my flight. I had to spend over $1,000 to rebook, only to return and find that the car had no damage whatsoever. To make things worse, they later claimed I received a traffic ticket and charged my credit card without my consent. This is completely unacceptable and unethical. I've lost a significant amount of money because of their dishonest practices. I truly hope this company is held accountable for its actions. I would never recommend them to anyone. Rent elsewhere--you'll save yourself a lot of time, money, and stress. read more

Maria checked us in at 1:30am and was incredible, so helpful, and we were in our car within 5mins of speaking with her (much appreciated after delayed flights!). Thank you! read more

I have rented here 3x. Never had a problem. Upgraded on most recent visit. Cars drive great. Friendly customer service. Sergio on last visit was well informed and quick. I am normally loyal to another rental car company, but their cars and service have earned my business. read more

Had to change my flight and land at a different airport. Asked for a cancellation 5 days in advance. They refuse to give me any kind of a refund. I could understand if it was less than 24 hours. DO NOT USE THIS COMPANY. read more

If I could give this company a zero star, I would gladly do it without hesitation. I wish I could file a lawsuit on this company for the way they scammed me out of my money for a car rental. Imagine booking a flight to Dallas for a day and some hours, imagine booking a car via Expedia from Sixt (2500 S Garage Dr), imagine your flight gets delayed by a few hours only to arrive in Dallas to notice this Sixt location is closed. You call their local number, no response. You call their national number and was told there's nothing they can do but issue me a refund for my booking. I was instructed to reach out to Expedia as that's the platform my reservation was booked so they can begin the refund process. Like a loyal customer to both Sixt and Expedia, I complied. A few days later, I called to check on the process from Expedia only to find out that Sixt denied my claim. I reached out to Sixt and they advised me to begin the process again through Expedia. Like a loyal customer to both Sixt and Expedia, I complied. A few days later, I reached out to check on the status and was given the same verdict: "denied". I called them and they gave me the same advice again. This went on for 2 weeks before I decided to become more stern on both parties. The Sixt customer service was atrocious as they kept trying to refer me back to Expedia. At one point they Transferred me to their "second level" for assistance and left me on hold for 1hr 20mins. I hang up and called again only to have the representative hang up on me after I refused to be transferred to their "second level" for assistance and requested an phone number/email for whoever was in charge of approving or denying my request for a refund. I have been a loyal customer to Expedia and Sixt for years now and this situation opened my eyes as I plan to end my relationship with both entities. read more