I showed up for my car rental in Minneapolis that I had booked through Priceline. The guy at the…read moredesk asked me if I wanted insurance. I said I have my own. He said then just the basic. I said yes I have my own. Then he gave me a bill for $600. I asked what that was because I had already paid priceline. he said this is the BASIC car insurance. I had him remove that. Then he tried to charge me $240 in taxes for a rental that was $70. I could not get the car if I did not sign even though I knew he was scamming me. I had to pay the money & call priceline the next day to get the charges removed. Beware of these shady tactics.

Horrible experience! Due to extremely unclear policies and communication, I've had to cancel a…read morereservation I made weeks in advance. This company gave me (and still giving me) issues getting a refund so I reached out to BBB. This company responds saying that a full refund has been processed and can be expected within a week, and then sends an email days after the BBB case was resolved/ closed saying they can't locate my order and therefore cannot process any refund. They basically lied to get the BBB off their back and are still holding the hundreds of dollars I spent for a service I didn't use! Spend the extra few dollars at a better rental agency, this one is TRASH!!

Tried to rip me off. Added upgrade and insurance coverage when I declined both at the counter upon…read morepickup. Check your receipt when you drop off your car!

Do not do business with these thieves. We rented a car from them on a summer trip to Canada, and…read morewere asked if we wanted to use the toll pass. The agent told us they out would put a hold on our card to cover any tolls we passed through, and the difference would be returned to us after the trip. For a 4 day rental they put $190 hold on our card, which is more than you'd pay in tolls driving down the entire east coast and back. During our trip, we passed through (1) toll, and now a month later the hood turned into a full $190 charge...they are claiming the charge is for the option to use their toll pass which is definitely not the option we were told. We called to dispute it and were told we'd have to go to the rental location to dispute it...which is absolute BS, we are in NC and not able to travel back. I would never do business with this dishonest company again, and I strongly suggest you avoid them too

Top shelf professional is helpful, reasonable, and responsive…read more I called 7 other places. Chris responded and went above and beyond to help me. It was just a pleasure to have met this young man.

From the owner: Specialize in brake replacement, pads,rotors, oil changes just buy the parts and let me do the…read morerest. Offering key/fob programming must have cut key and or fob for programming. Don't waste your money at a dealer or weeks for a appointment. If you can't come to me let me come to you and if you need to leave your car but also need a car let me lend you mine until the repairs are done. Call or text me at 716-986-1974 text preffered.

My experience with the customer service is similar to some of the reviews below about the office…read morebeing rude and claiming to be "super transparent" about prices. I usually get a bus service 4-5 times a season and have never had an issue like this. I booked a Sprinter from 716 Limousine for the 1/12 Bills game and was quoted with a base rate of $695 plus a 20% gratuity and 4% fuel surcharge (~$867 total), but after changing my time to pick up time and discussing with them, my new charge came out to $933.72. The extra $66 was what I had assumed was the charge with the added time, as I was told it would be "not that much". Also, this was on my invoice before the game and up to the afternoon of 1/13 as seen below. Without being informed, they had processed an extra $190 charge labeled "Additional Charges 1" bringing the grand total to $1130.72. I did not receive any documentation of this beforehand and when I called to discuss this, I was told it was for the additional time. I was also told that "their staff was well trained", so there is no way they could have been wrong about the pricing ahead of time, and that, "they were very transparent" despite not sending me updated price documentation. Out of the dozens and dozens of buses I've taken to Bills games, this was by far the least transparent, and the most expensive. Not once have I had the price change like this without advance notice and then have the company imply that I should've known. You don't have to look far to find better, cheaper options. Book with someone else. Also shoutout to our driver Dave. 5 Stars to him.

Truly excellent service from start to finish. My driver, John, was fantastic -- professional,…read morefriendly, and a genuinely great person to chat with. He got me safely from Erie, PA to the Buffalo Niagara Airport with absolutely no issues. John arrived at my Erie hotel 30 minutes early, helped load my luggage, and made sure everything was handled smoothly before we even hit the road. The ride itself was in a black Cadillac 3-passenger sedan, which was spotless, comfortable, and perfect for the trip. He also held a big piece of paper with my name on it to ensure that I was indeed the passenger he would be taking to Buffalo. He was a safe, attentive driver, and we had great conversation the entire way -- it made the drive fly by. Overall, this was a wonderful experience -- smooth, punctual, and well worth the price for such reliable, high-quality service. I'd absolutely book with 716 Limousine again without hesitation.

All device is top notch and done correctly. I won't take my vehicle anywhere else. I've had…read morenumerous services here through out the years from oil changes to inspections to having another engine out in a vehicle. Always a fair price for great work. I def recommend! When you call ask for Jake and he will get you set up with an appointment.

Super helpful and fast. Was in and out with no issues and they fixed my problem right away. Great…read moreservice.

We used Big City Tent at work for a retirement party, 12 tables and sixty chairs. We had been…read moreworking with another company, who wanted a large deposit, much more than the rental itself. For this party, we ended up needing delivery out to Cheektowaga, which the previous company would not do. I did a quick search and found Big City and we quickly got in contact with them because they delivered. There was no crazy deposit, they dropped everything off the day before and picked up everything after the party was over. Solid rental price, delivery and more importantly, great customer service. They earned our business and will use them again in the future.

Thank you Big City Tent Rental! Do not hesitate to use Big City for your next event. Booking was…read moreeasy and offered solutions and suggestions to make best use of space in yard. Delivery was on time and efficient as was pick up. Tent, tables, chairs, linens all great quality. All priced right. Thank you for helping us make our event fabulous!

They always do a fantastic job. Ceaser remembers us by name every time and they're great about…read morecalling back and checking before doing extra work. He also is really good about giving us good and fair prices. Really solid local business that my wife and I have been to several times and appreciate very much.