What a hassle !! They started out nice. We had a 9 am appointment pick. The agent told us, the vehicle that was going to be issued needed an oil change. Then he tried to upsell us on another vehicle for $15 extra a day. When we told him no, they said it would be a wait for the vehicle to be ready. We ended up waiting 1 hour extra, for something we had an appointment for. We did try to call the corporate office for Hertz, and they absolutely DID NOT try to help us. They said every office has its own way to solve problems like these and managers have the discretion. Poor way to take care of a customer. read more

Hertz Rent a Car - Main office. - Car Rental Near Me - Escondido, California

Hertz can only improve by removing the short fat black man behind the counter or simply by shutting this shop down. I make all my reservations online and pay 100% online however; this CLOWN added in a $500 hold, upped the LDW coverage and I did not even get the car reserved. The previous ladies who owned/worked there were awesome, this clown thinks he's dealing with dumb Mexicans. I went from $427 (out the door) to $688+ The three people in front of me also was having a hard time with this clown. A V O I D T H I S H E R T Z read more

A disgrace. I had a reservation, spent money Ubering to this location, only to have them tell me that, despite my reservation, they had NO cars and wouldn't have any for the rest of the day. When I balked, the man working there pointed to a list of about fifteen people waiting as though reservations weren't meant to avoid this very situation. So reservations mean nothing, and neither do your time or money. Avoid at ALL costs. read more

Won't let me rent a car under my company credit card even though it was paid for. Plus they are super rude. Never again

Terrible slow service .. understaffed and the people working there have no idea what they are doing . One person ahead of me carrying on a conversation not related to rental and waited over an hour to get car read more

Car is in the body shop & my AAA advised me to go to this Hertz location. They said they would call me to let them know what time to be picked up, they didn't call. So the day of dropping off my car, I called again & was told "I'm busy now do you wanna call back or I can call you, I gave my number & again nothing. I called a 3rd time & was told I'm busy now do you wanna call back or I can call you. Gave my number again. No call. Caliber called for a pick up because I was finished with their paperwork & they were told I'm busy now do you wanna call back or I can call you???? Nope not going there. read more

Zero stars if I could! Will never rent from Hertz again. This location does not answer their phone. The overseas customer service says they can't help me and I need to handle it with this location. They also told me they don't have a supervisor to talk to? I've tried calling all different hours for 5 days now and no answer. I had a drop off that they're not acknowledging was dropped off. Never will rent a car from Hertz. Stay away from this location. read more

If I could leave zero I would. Customers service is horrible, place smells disgusting and overall disrespectful

( ) If only I could leave zero stars I would. Absolutely horrendous customer service from the get go. I arrived early only for their system to be down which everything had to be done on paper and waited almost two hours to get it. the deskman also told me I'll have to return the car by said date at said time , when I returned it early. I got told I went over a day but because I picked up the vehicle up at 8:45am. I wasn't told in the beginning that that's the start time of my rental. So I got up-charged for it. Now instead of returning my deposit and he charge and took it along with the extra day fee. Save yourself the headache and rent somewhere else read more

Absolutely terrible service. The manager, Sivo, is not fit for customer relations. Careless, slow, and not mindful of customer's time. I had reservations at 9 am, and even though there was only one other customer in front of me, I did not get the the car until 9:30 am. And when returning the car, the process also took 25 minutes! Avoid renting at all cost unless you have lots of free time. Also, be sure to check your receipt. I booked through Priceline and had to have manager reissue the receipt because there was an extra $50 charge. Thankfully, Sivo honored the Priceline cost and charge the agreed price. read more

Terrible experience at Hertz. Service was awful and definitely overshadowed my previous good experiences. Over an hour to return a vehicle and charged an extra hour for a "late" return while I was there earlier than the time to return. Never using them again. Horrible customer service. Please google Hertz reviews before using them. Will save you from the headache read more

Hertz Rent a Car - Car Rental Near Me - Escondido, California

After scheduling a RESERVATION, we got told it would be ready at 10am. However we showed up an Hour past to find not only was our reservation gone, there was no other car in the lot to rent. Not to mention the man working was rude and mocked us for not showing up exactly at the time. After reading the other reviews I realized I am not the first nor last to experience the piss por experience of this place. Ps we went up the street to enterprise they had the car we needed ready to go no reservations. Out the door in 15 minutes. Will never use another hertz again, I don't leave reviews take this or leave it read more

I returned the car with more gas than it started with. I was charged $155 for gas! What a ripoff!

Rented a car for 2 days and have used Hertz many time as I am Presidents Circle. Received multiple rude calls and voicemails today accusing me of not returning my rental car two days ago saying recovery action will be taken against me. Of course this physical location is closed today and yesterday. I returned the keys physically to an employee. The rental car I received had stained seats, scratches all over and was even missing the front vehicle emblem. Always get a receipt from them and take pictures. Hertz has lost a loyal customer and cannot be trusted. No wonder why they had a lawsuit after they had many customers falsely arrested for this exact issue. read more

I should preface this review by saying I rent cars all the time and I've rented her at this location many times. Since new management has come on a few years ago I have always had a great experience. I don't have unrealistic expectations for my car rental experience. The manager is quick, friendly and professional. Just FYI, you shouldn't show up late to pick up your car at a local rental car location if you've booked your car at their closing time. It's not the airport rental car center where you can do that sort of thing. You can't expect people to stay overtime for you. read more

They deserve zero stars. I reserved online and confirmed my rental. My status is very high as is my allegiance to Hertz. This office confirmed my reservation for a car - a CAR! My husband drove me 45 minutes to pick it up. When I got there, they had NO cars. The only vehicle available was a Dodge Ram Truck - built for hauling horse trailers - absolutely huge vehicle. I couldn't even reach the pedals. When I asked the guy why they would confirm a car if they didn't have any, he proceeded to tell me they DO have a car for me and it's the only one available. Um, NO, it's a damned TRUCK! Politely he told me they might have more "cars" in the morning. That's not helpful either since I needed this vehicle for a morning meeting!!! Do better, Hertz. Do better. read more

I reserved a car and when I came to pick it up the representative guy informed me that the car wasn't available and was trying to give me another car for extra $20 per day. I rejected the offer. I'm upset because when I asked him why he was trying to give me another car, he was rude and responded that people can reserved a car and that doesn't mean they will get the car. I left and didn't rent it. Awful customer service. read more

This is by far the most unprofessional location I've ever dealt with. The management at this Hertz Escondido branch appears disorganized an unprepared to handle basic rental transactions efficiently. Service is slow, promises are not kept and the overall experiences leaves loyal customers questioning whether their rentals are processed accurately. The management operates with an unmistakable attitude of indifference, giving the customers the clear impression that they simply don't care. Extremely disappointing for a company I've trusted for years. read more

Sat on hold for 15 minutes before hanging up. I had a reservation to pick up a car and was told they would send a shuttle by their corporate reservations. No shuttle at the scheduled time. I'm going to go to enterprise for my rental. read more

Hertz Rent a Car - Hold time. - Car Rental Near Me - Escondido, California

Thieves, liars and cheats. If you have been a victim of the bait and switch tactics here, I would love to talk to you. My wife made reservations to get a car yesterday, only to be told they don't have one when she arrived. She made reservations thru Expedia, only to be told they aren't honoring the price and charging her 50% more. My sister worked for Enterprise and while they didn't treat her well, at least they honored their deals. Yelp needs to give negative numbers as an option. read more

I wish I could give negative stars because this so called manager, SIVO, truly deserves a negative 10 star review. Congrats for giving me the worst car rental experience ever.. upon my arrival he tells me doesn't have a car for me. I asked why let me make the reservation, his words were "hertz lets anyone under any circumstances at any time reserve whatever shows without a guarantee". I told him how far I had to drive from work just get here and that he should have called me earlier in the day for obvious reasons. He said he called me, and after I showed him my phone records, he said that he "some other guy call but he probably dialed the wrong number" I really thought I was talking to an 8 year old. Then he tells me that a mechanic from Pep Boys is supposed to drop off a little car "take it or leave it buddy I have to go home now" I told him to then cancel my reservation, he refused to do so. He said to call the 800 number and deal with corporate, locks the doors and takes off in his Jeep Renegade. I called corporate, after 45 minutes on the phone the supervisor tells me I have to wait 2 weeks to have my refund processed and they can't help me with anything else. The supervisor, named Ellie (employee number 9270) closed the call by telling me that they can't solve individual store errors and mistreatments caused by them. Our customers are on their own with what company they choose. It's so frustrating that it's humorous. read more

Doesn't answer phone, I wasn't picked up initially as planned, repair shop had to drive me over to pick up rental. Their customer service is lacking. Upon return I left the vehicle with the repair shop at their advice due to inability to contact local Hertz once again (the repair shop said this was common & had advised me not to work with this Hertz at the start). Approx one week later, I was charged over $80 for being less than 1/4 tank short. There is a reason their reviews are poor. Believe them. read more

Do NOT come to this HERTZ. You know if I could give this place zero ratings I would. The amount of time it takes to get a rental car as well as return a rental car is ridiculous. I had a rental reserved for 8am and waited for 1 HOUR just to receive the car. THEN as I am returning the car I came 35 minutes early just to make sure the car would be turned in on time. And it has been another HOUR of my time WASTED just to RETURN the vehicle. This is absolutely absurd and I will NOT BE COMING TO HERTZ EVER AGAIN. HERTZ is very inconsiderate of their customer's time. There is only one person who is working at the front desk who works at snail speed. If you want to have a rental ready to go when you arrive and have punctual/decent customer service , DO NOT come to HERTZ! I WILL NOT COME BACK. read more

Do not go to this Herz. talk about terrible customer service. They gave away our reservation, never called us the. left it up to chance to see if a car returned. we waited for two hours to watch another customer essentially take the car we rented because the vehicle they were supposed to to take had a "tire sensor on but there wasn't any leaks". we only found out that actually the woman that took our car (that was sitting in the lot whie we waited) actually decline because she likely saw what we saw, a screw in the tore. all other cars were maintenance imparted, so the gentleman said. left us high and dry. read more

DO NOT RENT FROM THIS LOCATION I rented a car for 1 week. The car was given to us disgustingly dirty and with maintenance required light on it which the representative said was fine and wouldn't offer another vehicle. We needed to add a driver and no one EVER answers the phone they send it to VM or let it go to VM so we drove down there to add a family driver to our account only to learn that our reservation had actually been voided so there was no record of us having the vehicle. To make things more exciting, we didn't realize they rented us a Camry and that is what what on the record of rental however we were driving around in their Corolla - different license plates, etc. They were scrambling and gave us the days we had rented for "free" and the representative there that rented to us was trying to blame it on another representative that was not present even though I know he was the one who helped us - he then created a new reservation and in doing so they put it in my name vs. my husband's who has the loyalty with Hertz. They were supposed to honor the weekly rental - it was discussed several times. Fast forward the weekend and I realize our receipt doesn't show a weekly rate it shows a daily rate. I try to call but... VM, VM, VM, etc. and closed on Sundays. We returned the car in a week later (7 days) within the time committed; however when doing so the rate seemed higher. I kept inquiring why it was saying $367.80 when the original total was $241.57 and the representative assured me it was due to taxes. I hadn't yet been offered to look at the line items and was referring to my estimated charges so didn't understand and kept inquiring/confirming this was the weekly rate and not the daily rate since we had the rental for 7 days and that was the agreement, etc. and I was assured it was due to taxes, etc. and brushed off. Upon reviewing my receipt after leaving I see that I was charged the daily rate for 7 days and a daily late fee for 3 days. This was not discussed or agreed upon and I had confirmed this with the representative, the same one that messed up our first reservation and gave us a disgustingly dirty car that wasn't what was on our reservation, etc. I have been calling all day and my calls go to VM over and over again, I cannot get anyone to answer or return my car. I am extremely irritated and frustrated and honestly disgusted with the service and cars at this location. I need to be called back by a manager to discuss further and my reservation charges need to be updated. This incident also needs to be escalated up through corporate. My husband has a long standing rental with Hertz and can can typically pick any car, within his rental range and/or get upgraded and we were seriously surprised at this rental, condition, and service. I feel lied too and disrespected as a woman trying to rent a car from this affiliate. A formal complaint has been sent to corporate. DO NOT RENT FROM THIS LOCATION read more

You will be ripped off at this location! I was returning a rented car from Poway location (honest people) At Escondido location the person in charge started with charging me full tank wile the paperwork clearly was saying I picked it at half tank. Also, he was charging me extra 3 hours while the pictures were showing I picked at 2:30. I had to go true hoops to call the Poway location and they explained it for him that everything is clear on the portal so he apparently accepted it and when I left later checked my account, surprisingly he had overcharged me again, now I have to complain to the authorities. read more

I booked a rental online and found a ride for the long inconvenient drive out to rent the car. When I arrived I was told there was no car. That I should know better than to book same day online. I should have called. He said... Good for me that hadn't charged me yet. Now my entire day is screwed as well as my trip because we have to find a way all the way back to our hotel. Disgusting service read more

Booked through Expedia and when I went to pick up there were no cars and a queue of disappointed customers. Rebooked again for the next day but for an earlier appointment in the hopes a car would be available. I booked the manager special as it was the cheapest option available. When I get there I got the manager special but the prices were almost $500 more than the agreed online price. Disgusted! His excuse was that the online prices are wrong. I asked if they could help me out with a discount because of my sticker shock. I have AAA. AARP and also retired military. I was told NO and that I should have applied for the discount when I booked online. Very upset and concerned with the bait and switch tactics at this location. I did contact Expedia and Hertz headquarters and they will investigate but was informed by hertz that I needed to take it up with the manager at the Escondido location. I have used Hertz previously in a lot of other locations but this has really soured my experience and I will never rent here again. read more

Booked in the morning. I call 4 times throughout the day to ask about the status of the car, no answer at all. I arrive to the place literally less than 5 minutes after 5pm and the door was locked and lights were off. No cancellation email, no call, simply my confirmation number on the app stopped working and I was waiting outside an empty building. Every time I tried calling after I was talking to a bot or the menu telling me that the store was closed. I understand the store closes at 5, so why is there an option for 5pm pickup...? Not rocket science. I guess I was too late for whatever cranky 5 year old runs the spot. The homeless people yelling across the street at each other was a nice touch as well. Obviously the business owner doesn't care about the reviews, not sure how this place hasn't been shut down already. read more

Sivo was great! He was helpful, patient, and friendly. Left with no issues as it was a smooth process thanks to Sivo.

Hertz needs to shut this branch down. Run, don't walk, away from this location. Reservations mean nothing here, even as a Gold member. Made a reservation months ago for an important event. Show up, they have no cars available. No courtesy call in advance, no offer to help or call another location. Just "too bad." Do yourself a favor and find another branch or company. read more

Escondido Hertz is the worst rental car location I have ever dealt with. This is the second I have booked with them and both times they didn't have my car read. Do you self a favor and book another location. The Escondido one has a management problem. read more

Went to pick up my rental. The place was closed. When I tried to talk to the employees that were leaving they said we were late and refused to help me. Apparently my pick up was for the same time as they close. Why on earth would they allow a car to be scheduled for pickup at closing time? Not to mention how rude the employees were they wouldn't even look at me. Terrible customer service. Oh but they did charge me. Luckily, i was able to get all my money back after I spoke to corporate. read more

Still sucks but on a much grander scale. They let you "reserve" a vehicle but when you arrive, the vehicle is no longer available. Of course, they will blame it on the reservation system. They don't value your time over here and could care less what you think. read more

Recently, we went to the Hertz Escondido Office in California and were treated rudely and disrespectfully by the Associate Manager, Susan Gentz. The dispute itself was trivial, but the way Susan communicated with us was beyond unnecessary. During our reservation pick-up, we confirmed with Hertz customer service that as AAA members we did not need to pay for the additional driver fee. Upon hearing this, Susan rudely communicated with my husband (to the point of yelling), and yelled about the Hertz Customer Service team saying "Filipinos did not know anything and they did not know what they were talking about." Susan's discriminatory undertones aside, she failed to calmly explain to us Hertz' change in additional driver policy, where the fee is only waived if you book directly through AAA. The Hertz customer service, or the "Filipinos" as Susan called them, on the other hand were professional, kind, and helpful. My husband and I have been Hertz customers for almost 10 years, and we rent Hertz vehicles multiple times a year with no issues; however, are very disappointed with our encounter with Susan Gentz at the Escondido, California office. I do not wish for Susan to lose her job over this situation, but I ask Hertz Upper Management to reconsider their qualifications for Managers and work toward providing stronger customer service. read more

ZERO stars! Worst place ever! The customer service is awful. I went in with a reservation my husband made while he was out of town. The whole week was prepaid for me to just pick up the car. When I went there the gentleman behind the counter said I had to give him my credit card. And I said that it was prepaid, that my husband had made a reservation. He said "It is NOT prepaid, he just made the reservation, if he would have prepaid you wouldn't have to give me your credit card". I even call my husband on the phone, and the man behind the counter insisted with a deep stern voice NO, that is not possible, 'you have to be here to see who you are' ... Long story short, I gave him my credit card. He charged it. I am about to get home, and my husband calls me that they charged his card. They double charged us! And is a pain to get the money back. It's taken us hours on the phone and a lot of stress. We now have to dispute the charge. read more

Friendlier customer service, weekend and holiday hours availability, cleaner vehicles lower mileage

I had a car reserved and when I called them to inform them I was running about 30 mins behind, the woman who answered said well we actually don't even have a car for you. I mentioned I had one reserved and she Rudely answered and said well that's upon availability and your the one running late. I'm thinking I was being courteous to inform them. I will never do business here. And BTW she asked me for my phone number and said she would call me if a car came in a week later and still haven't heard from them read more

Very helpful and made the process easy ! Very kind staff. Tezanija was awesome. she picked me up and we had a great chat ! Stevo and Sue were also very helpful and kind and so was another gentleman but i'm unsure of his name . the car was nice and clean as well read more

Had a booking for a car rental at this location, upon arriving there is nowhere to park so keep that in mind, cars all over the street both sides, walked in and it took the guy about 20 minutes to help us because he was on a phone call. when we finally got helped we had an issue with the payment on my end not theirs, but asked the guy if my friend aged 21 could rent out the car instead, since he was going to go on the trip with me as well, the employee, said No he has to be 25, went on their website and it literally states you can rent cars as long as you are 21, have a valid license and a credit cad, but the guy wasn't having it. Told him I understood i couldn't have the previous car I was going to rent, because it fell on a category that the 21 year old driver cant rent, and I was okay with a lower tier vehicle, again he said no, i dont have any more cars, asked the guy why he was being difficult and he kicked us out the store. when we were leaving a different customer came in, asked for a rental and magically they had more cars. save your time, money and the headache and go to the Enteprise that's just a little down the road. The employee was rude asf and extremely unprofessional, I think he is the manager as well there. 0/10 read more