Great place to rent a vehicle from. The entire process from reserving online, picking up, and…read morereturning was very simple. And the staff are professional and friendly.

From the get go Desiree (sorry if I spelled that wrong Des!) was courteous and professional. Let…read moreher know via phone I was at Enterprise rental (Booooo, overpriced and no cars) and I would be to Greenleaf shortly. She held a car for me and on return gave me a ride back to the auto shop where my car was being fixed. Car was reasonably priced and great, service was great, Desiree is great. I recommend this outfit highly for your car rental needs.

Rodger and his team are great. Excellent customer service, and they can get you in a car quickly…read more The only thing is that they are open from noon. Which makes it hard if you're working. The cars are used and if you do experience issues just call them up and they will work to get you into another vehicle. Prices are as good, or comparable to the major rental companies. I would recommend this place to everyone in North County San Diego.

Welp, the car broke down 4 hours after I picked it up even though I was told it had just been…read moreserviced. What a terrifying experience as I was ascending the mountain on the 76 HWY and the car wouldn't make it up the incline. White smoke everywhere out the engine. I had to stand on the side of the road for 1/2 and hour in fear that someone was going to hit me as the 18 wheelers whooshed on by. I called and emailed the owner of the car rental place. He came to meet me with another car. Which was fine. When I returned the car I wanted a discount. He suggested gas. I wanted a free day as I rented a broken car. I explained that the car didn't work. THEN I was told I should have looked at the gauges. Ummm, I'm a RENTER of this vehicle. I only need to bring it back in the same condition and with gas. Odd. But everything was right in the end

The guys at Enterprise are fantastic. They went above and beyond which Iam truly grateful for!!…read more Thanks to Dale and Ryan for such compasionate customer service. A very Ĥàppy customer Raine Oluvèŕ

False advertising on the booking site. I booked an SUV, and they're giving me a mid-size SUV which…read moreis not similar in size for the original reservation I made. Ryan was not helpful at all in giving me other options, instead he is insisting on me upgrading and paying extra for something similar to the size I've originally booked.

What a hassle !! They started out nice. We had a 9 am…read moreappointment pick. The agent told us, the vehicle that was going to be issued needed an oil change. Then he tried to upsell us on another vehicle for $15 extra a day. When we told him no, they said it would be a wait for the vehicle to be ready. We ended up waiting 1 hour extra, for something we had an appointment for. We did try to call the corporate office for Hertz, and they absolutely DID NOT try to help us. They said every office has its own way to solve problems like these and managers have the discretion. Poor way to take care of a customer.

Hertz can only improve by removing the short fat black man behind the counter or simply by shutting…read morethis shop down. I make all my reservations online and pay 100% online however; this CLOWN added in a $500 hold, upped the LDW coverage and I did not even get the car reserved. The previous ladies who owned/worked there were awesome, this clown thinks he's dealing with dumb Mexicans. I went from $427 (out the door) to $688+ The three people in front of me also was having a hard time with this clown. A V O I D T H I S H E R T Z

I rented a car here through my insurance company when my car was getting repaired at a nearby…read morecollision repair shop. The experience here was unexpectedly pleasant. The staff were courteous and helpful, and they helped me feel better about the inconvenience of not having my car. Everything went smoothly. I could just leave the rental car at the repair shop when I picked up my repaired car. It was helpful. I would definitely rent a car from this Enterprise location again.

One of the best customer service we've ever had at Enterprise today! We had the pleasure of meeting…read moreJames. This young gentleman knows what customer-centered experience truly means. He greeted us with a smile, he was genuinely kind and friendly. He let us know our options. He was very thorough and made sure that he took into consideration our feedback for the cars we were checking out/inspecting. He was patient and definitely demonstrated that he had our safety as his priority. Superb experience. Thank you, James!

SERVICE DEPARTMENT REVIEW - This isn't meant to blast the good folks in service, more of a…read moresuggestion. Clearly someone needs to be in charge of greeting customers as they pull into the drive and wait to be assisted. Unfortunately, not one person made eye contact or even acknowledged that I was there. It's awkward just standing there feeling ignored while waiting for help. The valet guys were mostly standing around looking at their phones. A simple "Hello, someone will be right with you" would have gone a long way. Once I was finally assisted, the staff was great and very professional, so this really comes down to first impressions. Customer service starts the moment a customer arrives. Hiring a greeter -- or simply encouraging staff to acknowledge customers and SMILE -- would make a huge difference.

TLDR: Went in for a simple oil change (with an appointment) in the morning, left 5 hours later and…read moresat in rush hour traffic. If I could leave a 0 star review I would. Went in with an a 10AM appointment for just an oil change. I specifically told them I just needed the oil as I mainly do things at another shop but needed to get in sooner. I show up at 930, didn't get approached by any service advisors till 1015. Told them I just needed an oil change and everything else I would do elsewhere. They seem to understand and gave me an estimate of about 2 to 2 1/2 hour wait (which is already crazy for an oil change). 12PM goes by, 1PM flies by and at this point I'm trying to call and text my advisor to get a status update. Nothing. Then he calls me and asks me to fill out the online form for the maintenance. I fill it out and see they want to change my air filters for both cabin and engine. I said "meh might as well while I'm here", I approve the actions via the online form, then I get another call. He informs me that the prices he gave me did not reflect any of the service hours that were required to install those parts. Fun fact if we change your air filter out yourself, it takes maybe 2 1/2 minutes and the cabin filters just the same. So I said " you know what never mind I'll just do it myself" which seemed to stun the advisor as if he had never heard that before in his life. Another hour goes by and then another hour goes by at this point I'm extremely irritated because I have my toddler with me and at this point, I've exhausted all my resources for him as I didn't realize I was gonna be at the dealership for five hours for a simple oil change. I try to find my service advisor and he's nowhere to be found. I find another service advisor and ask if he can look the status up for my vehicle. He acted as if I was trying to have him part the seas. I finally see my truck come around the corner and they park it. I ask who do I pay to get out of here? They direct me inside to the parts desk. So I go to the parts desk and ask, can I pay for my vehicle? The parked desk, then pointed me back outside. Then I find my service advisor and ask him if I could pay so I can get out as I have been there almost 5 hours. He says he's waiting for someone else to finish the paperwork and finalize it so that I could be charged. At this point, I'm livid. I see my truck I wanna get out. I had been there all day. I made a morning appointment because I had things to do that day. It was just an oil change. I've never had an oil change take five hours. I don't know what games this dealership plays, but I'm not about it and I will never go back. No one seems to know what's going on. No one can give you a full answer and if you ask questions, they just play the runaround game with you and send you anywhere else but the correct person you need to see. My wife had an appointment the same day at 2:30 so I called her and had her cancel as I didn't want her to be here till 12AM getting her oil changed as well. This is by far the worst dealership experience I've ever had. I could tell I wasn't the only one there that was upset by this as I was walking around the waiting area and everyone else seem to be irritated and on the phone talking with people about how long they had been waiting there for simple routine maintenance. We were actually in the market to buy a new Toyota as well, but after this experience throughout the entire dealership, I will never come back, and I will recommend that nobody goes to this dealership for any type of service. I wish there was another word stronger than atrocious to describe this dealership.

The worst place to deal with. Three holds on my card + a charge, and the car they rented me smelled…read morelike cigarettes. Worst part is the EV doesn't charge and left me stranded. I had to make the arrangements to have it towed because they wont, take an Uber to get to work on time, and then was told they wouldn't rent me another vehicle until they had this one back in inventory. Mind you, THEY rented ME a defective car and charger for it!

This location but the whole budget/Vis truck and car rental need major customer service…read morereorganization. My girl friend rented us a budget rental truck form this location. She reserved it online. My response was oh no! Why didn't you get U-Haul. I was being somewhat sarcastic but I have always rented from U-Haul no issues. Wow was I right!!! Budget/Avis was the worst experience I've ever had with any company. The guy at the budget counter had a long beard. If you get him get ready for anything wrong being deflected and blamed on you as the customer. He told my girlfriend sorry we don't have the truck you reserved. That sucked but then he said we have a truck with a lift gate (when moving that sucks!) luckily I know how to use a lift gate. He then said the problem is you have to bring the truck back to us in Escondido. Our reservation was one way to drop in as a Diego. He said he would cover the miles but didn't offer to cover the extra gas. We asked and he said no. But it was double the trip. I left to get my ID. He proceeded to tell my girlfriend that she was being such and inconvenience and that he can just cancel her reservation. This would leave us with no truck to live on living day. In all my years I've never heard of that before. Customer service agent telling someone they are an inconvenience due to the company not having the correct order or equipment. CRAZY!! You can't make this shit up. We took the truck. My girlfriend spent 2 hours wheel we were driving and moving getting bounced from every department on the phone. Everyone telling her it was someone else's fault. Here's the kicker!! We did what they asked and returned the truck to Escondido. Their loss prevention department called her today and said they are charging her a no. Return fee because she returned the truck to Escondido. WTF!?? Never rent a moving truck from this place. Terrible business model and customer service. The customer service phone agents are all outsourced in different countries. It's a mess!! I'd mark 0 stars but Yelp won't let me!! Stay away from this Esco location and budget as a whole.

5 star service. Great choice if credit isnt an option. Highly recommend seeing what cars they have…read moreon their lot. I rented for a trip to San Francisco. Got to see the sites without putting the miles on my car. Going to vegas next month, will be back.

I went in yesterday and was promptly helped. I was going in with my little sister to get a car…read morerental. Turns out the age to rent here is 21, which is pretty awesome. She also didn't have a credit card but with a deposit you can pay with a debit card. Where else can you get that? Super happy with the customer service too. If I ever need my own rental I'll definitely come back to Lar's cars.

This company is a scam. Later notified they charged my card $4K for unproven vehicle damage. I…read morepurchased additional insurance and stated in docs that the insurance was voided. DO NOT USE THIS COMPANY.

Lady was so rude. Asked her what it could cost to rent a car for 2 weeks to a month and she said "…read morewe don't have any Available right now." So I asked her what the cost would be if she did and she wouldn't tell me! I asked her what about in two weeks and she said " I don't know, maybe try me then" and she hung up on me!! What type of customer service is this.