Our stay at the Arbuckle Lodge was wonderful! The rooms were exceptionally clean, comfortable, and…read morewell maintained, which made for a very relaxing stay. What truly stood out, though, was the staff. Everyone we encountered was incredibly friendly, welcoming, and accommodating. Their outstanding customer service made us feel valued from check-in to check-out. The complimentary breakfast offered the standard selection of items, but what impressed us most was the staff's willingness to accommodate special dietary needs. Their kindness and attentiveness went above and beyond, ensuring everyone could enjoy breakfast. If you're looking for a clean, comfortable place to stay with exceptional hospitality, I highly recommend the Arbuckle Lodge. We would gladly stay here again!

Typically, I never write reviews, but this experience deserves one…read more My boyfriend and I reserved the King Suite with the whirlpool tub and were looking forward to a relaxing stay. Unfortunately, from the moment we arrived, it was clear the room had not been properly cleaned. We found hair in the shower and bathroom sink, which was unpleasant, but we initially tried to give housekeeping the benefit of the doubt. As we looked around the room, it became obvious that the previous guests had stayed in the room with a romance package. There were rose petals under the bed, bobby pins left on the floor, and rose petals still scattered around the jetted tub. The worst part was finding hair in the filter of the whirlpool tub and on it. It was honestly disgusting and made us question whether the room had been cleaned at all before our arrival. To the staff's credit, they did move us to a different room. While the second room was cleaner, it still had cleanliness issues that should not have been overlooked. We found a hair in the bed, hair in the shower, and trash that had not been taken out from the previous guest. At that point, it was clear that housekeeping standards were a recurring problem rather than a mistake. The staff's willingness to move us was appreciated, but the overall experience was disappointing. Cleanliness is one of the most basic expectations when staying at a hotel, especially when paying for a premium suite. I hope management takes a serious look at housekeeping procedures and room inspections so future guests do not have the same experience.

I have been staying at HIE for nearly 25 years and have been all across the country on trips with…read morethis chain. This location in Gillette is one of the top 3 if not the best HIE I have stayed out of hundreds. The amenities are modern and immaculate. The hotel staff is friendly, knowledgeable and professional. Whatever the management/owner is doing here needs to be replicated to other locations!

We stayed here two nights on a trip to visit Devils Tower. We had a pleasant stay. The hotel is…read moreconveniently located near the local town and close to restaurants and shops. The place is still quite new and the rooms are clean and comfortable. They have a pool, heated spa, and a small gym. The staff are all polite and helpful. We were delighted to find gluten free bagels at the breakfast buffet. Thank you! But we'd appreciate more gluten free, dairy free and vegetarian/vegan options.

Beautiful office area Friendly local people working it's…read moreowned by Wyndham and they hired local Bed and pillows were comfortable Everything a seemed new and very clean Bert the cleaning lady was fun to visit with No breakfast but 20% off at Perkins just down the road

Absolutely loved this place,stayed for 2 nights while visiting Mt Rushmore and Devils Tower,good…read morelocation to both places especially since Sturgis was going on.Pet friendly,affordable it was bumped up due to rally but under 100 normally.Super clean,comfortable lots of movie channels.Thick towels,beds comfortable.Hotel staff friendly,accommodating.We arrived 3 hours before check in and was able to get settled in early.Will stay here again.No breakfast but can get 20% off at Perkins.Plenty of vending,coffee,ice...My dog dug carpet up around doors when I showed manager she was very nice about it,said she would see if it can be fixed with no charge to us..That was very unexpected.But if we due have to pay,hey it was our crazy dog so it is what it is.

Update to previous review. Fire pits are able to be rented from what we were told, and not every…read moresite has picnic tables - there aren't enough to go around.

Well, not a "high-end" hotel, for the budget, conscious traveler... It's hard to beat. They have…read morerecently upgraded the interior of the rooms (the desk clerk made that statement, and our room was recently remodeled and was actually very nice and quite roomy with a king bed.). A little noisy being so close to the road, wouldn't want to stay around Sturgis motorcycle time but all in all I think they are doing a great job renovating an older property.

By far the best breakfast I've ever had a hotel. Property is clean and well maintained. Rooms are a…read morelittle smaller than I'm used to but it's laid out well. Friendly staff.

From the good coffee with many choices of flavored syrup and delicious hot breakfast, to the clean,…read morecomfortable bed/room, and the amazing friendly customer service, we can not recommend this place enough!! Would definitely always stay there again if anywhere in the area. We brought our popcorn popper but no bowl to pop it into. We were going to give up on that idea but decided to ask if they might have a bowl... they promptly produced the perfect bowl. Highly recommend!!

We checked in online the day before for 3PM checkin. Arrived 3:15 and room not ready. Waited about…read morean hour and watched 3 other people arrive and get checked in immediately. Very frustrating. The location and facilities are nice, but the organization and guest interaction is terrible.

First of all we are here during to is loosing heat in our rv…read more This place is almost 1 of the worst hotels I have been in. We have had to listen to kids above us run, rump above us. We have had no hot water in certain times of the day we are here. The cook top they gave us to cook with sucks. Had to wash the ice buvket to make a salad. Coffee are was not stocked. Coffee maker is dangerous due to the hot water steam at the end. Can only use 1 side at a time with 1 pan. Nothing to use to cook with,ie bowls for microwave. Dirty dishes in dishwasher when we first got the room. To be a Hilton hotel it sucks.

Stayed here last week and had a great experience. Our room was clean, bed was comfortable and the…read moreplace was quiet. The hotel breakfast was well stocked and very tasty. Loved that they had almond milk available. Service was on point. We arrived to check in late and our room was ready. Our remote wasnt working and they brought a new one up within 5 min. We booked this place for the water park but unfortunately never had a chance to use it.

We stayed on 6,000 points. Didn't expect the water park to be included, but it was. Breakfast was…read moreincluded. The room was clean and comfortable. It's a Marriott property. Never before, and probably never again, have we received so much for so little. A++