Updated Review: I've rented from this location a couple more times since my last review and each time it's been a relatively smooth experience. However, I have to dock a star for each time I've rented a car it has not come with a full tank of gas. Sometimes it's half a tank, other times, it's a quarter tank. I know it's a first world problem and it's nice that I can return the car with gas at the same level, but it would just be nice to pick up the car with a full tank of gas and be able to hit the road without adding another unnecessary stop. Other than that, I've had no major concerns with renting from this location. Also, shout out to Alex and Ariana for their service and support! Thank you. read more

Seems like workers don't even know what they're doing, I was charged for my rental when my insurance was supposed to cover and was added on a bunch of protection packages without me even knowing... read more

rented a car after accident 1st car tires kept going flat , got a new vehicle 2 days later while shutting back passengers door plastic. piece fell off. put it back on and when I returned it I told them about it , they took pictures . 2 days later i got a $600 billfor damages this was in april. i contacted them and told them that they are trying to scam me out of 600 bucks. June 5th I got an email saying that they won't charge me. no shit. seems shady read more

Bad service, dirty vehicle. I will never rent at this location again. I don't recommend this place.

They always seem to now only having one customer service rep and there is always a line of customers!! There is a lady that works there but says she can't help anyone. All she does is just walk around doing nothing! The white guy rep was rude! Also he stated no pets allowed in the car. That's NOT Hertz policy. It is on the website Plus there was a sign in THAT location that they do allow pets, you just have to make sure you leave car clean so you don't get a cleaning fee. read more

Hertz Rent A Car - Cleaning fee - Car Rental Near Me - Hayward, California

Went into a Hertz location sat in the waiting area for about 15 minutes before I walked out no one said anything to me, there was one person helping another Coustomer, after about 15 he told that Coustomer that he was going help clean the vehicle, walked out didn't say a word to me, no wonder this company is in trouble!!! read more

I had the smoothest rental experience this past weekend! I rented a car last minute to get to Vegas for New Years. Southwest was cancelling flights left and right so my fiancée and I were set on driving to make sure we'd get there. We rented a Tesla Model S online and the process was very straightforward. I anticipated issues at pickup, but the car was fully charged and ready to go. We arrived for pickup around 2PM and made it out within 10 minutes to start our trip! The Tesla was great. We only spent around $140 on supercharging and we drove from Hayward to Vegas and back! Drop off was just as seamless as pickup. We brought the car back with a partial charge and they gave us no issues upon return. The staff was great from beginning to end and we look forward to making this location our permanent spot for any future rental needs. read more

Hertz Rent A Car - Car Rental Near Me - Hayward, California

They made me wait for an hour for a car I had reserved bc it was being "washed and filled with gas" the lady who was doing that came back with a soda and food that was half eaten that she didn't have when she left. She took a lunch break in the car in my time. She had the nerve to look at me crazy for walking up to the car right as she pulled in meanwhile I had been waiting for an hour at a place that had only two chairs and they were in use. Then they charged my card for toll that I did not use and you can't call the store personally. I'll never rent a hertz car again !!! read more

Hiwot is the best. Helped me get my Tesla rental and helped my find my lost AirPods case! read more

Hertz Rent A Car - Car Rental Near Me - Hayward, California

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Set up reservation through the link they sent me. Received confirmation. The day of rental pick up was told reservation was canceled. I was never notified and the person I spoke with was unprofessional. read more

Came here for a Rental (booked ahead) was in and out within 15 minutes (including getting an upgrade and doing the walk around). Alvin was really nice and helpful. **not too many cars on lot, I would for sure call before next time to see what car I would get before booking** read more

DO NOT RENT FROM HERE ! This place is ridiculous, I arrived at 11:50am (10 min before my rental time) . And NOBODY WAS PRESENT ! Tried calling customer service and could not get to anyone . Later come to find out that it closes at 12pm. How could I book a rental at the time it closes? It makes no sense ! Stay away from this place is useless ! read more

Totally rude employees had a 12 o'clock reservation 1205. I showed up was told I'm too late. Come back in an hour but very rudely your car.

Helped us when our car rental at Oakland airport had delays. They offered us an SUV when we were disappointed with the size of their Sedan. We were in and out quick and the customer service was on point. read more

Great customer service although not a huge selection of cars & not open on Sundays. We've been using this Hertz for years as it's quicker than picking up at OAK airport. On my most recent rental there were gas powered cars left, only electric. I was driving 5 hours to No Cal, very anxious about charging. Customer service person was very helpful in finding me a gas car. Apparently, electric cars is Hertz' future. I'm forewarned now. read more

If someone should hit you and it's not your fault. And they are paying for your repair, plus you are offered to use a car rental while your vehicle is being fixed. Make sure their insurance covers you for the repairs days that your car is in the shop and the size of the vehicle that you will using. If their insurance covers a Nissan Versa but you want to use a Cadillac SUV instead. Your will be on the hook for the difference! This not up to the Car Rental Service! So don't hold them at fault! read more

Extremely poor service. They are useless here. They don't even answer their phone. Their website is slow and not up to date.

I guess people don't rent cars on weekends, this bozos are closed on Saturdays?? At least have someone here 11-3p, what a joke. Already not a pleasure to deal with, now this. read more

so I booked my Hertz rental car with my chime visa five days in advance I use my morning to go down to the Hertz rental car agency. I wait for the customer in front of me which takes a half an hour. She asked me to come up to the window. I gave her my license and then I said do you want my card she said yes to same card that they charged almost $400 for a six day rental she says oh we don't take this card and I said what you already charge this card what do you mean you don't take this card now they're telling me that I have to wait 5 to 10 business days to get my money back on the card that they don't process this company should be bankrupt. They are the worst of all time they knew it was a chime card when they charged my card, but they wasted my entire morning with their bull crap I am more than angry. read more

If I can leave this place bad review and somehow contact there management, this place sucks balls . I got my birthday arrangements all screwed due to missed out information for my rental . When I got there I got told I needed a credit card to withhold the amount of my rental, I got charged and paid already for my rental online . But on arrival I needed a new credit card and other documents. This place is garbage. After 3 weeks I get charge for the rental again? I never even was able to get a car from hertz . read more

I rented a Tesla Model 3 from Hertz over the 4th of July weekend and thought I would take it to Lake Tahoe on a 5 day trip to test the preformance and range. OMG! Don't even think about!!! When I picked-up the vehilcle it had 91% charge. I left from Castro Valley that morning at 10:45AM with plenty of time (I thought) to make my concert at 7:00PM. Hertz and the Tesla information provided prior to picking-up car said the range was 260 miles. Well, at Folsom, CA, only 118 miles from my starting point, the car indicated it only had 4% charge remaining. When I finally found a charging station, I quickly discovered there wasn't any adapters in the vehicle, which meant I could only use a Tesla charging station. After many wrong directions from the Mac Book on the dash, I finally found a Tesla station and charged the car to 58% and thought, (mind you, in 109 degree weather) "that should get me to Tahoe," which was only another 70 miles or so. Wrong! 17 miles past Placerville, CA, only 25 miles away from Folsom, CA, the car indicated that I was 5% short to make the final trip. Needless to say, I missed my concert and it took me 8.5 hours to get to Lake Tahe. A trip that would normally take 3.5 hours. After several calls to Hertz regarding exchanging the vehicle for a gas car, and burning up 3 days of my vacation, I finally drove the car to Reno airport , 1.5 hours away, to excharge. After many calls and promises, Hertz never sent the gift card they promised me for my trouble and inconvenience. When I called them to follow-up on the gift card a month later, they referred me to the manager of the Hayward store where I rented the vehicle, before they would send anything. They should have told me that initially instead of giving me the run around. I'm sure they do that so you'll eventually give up. Moral of the story... Don't rent from Hertz and don't buy or rent a Tesla. Total garbage rating for both!!! read more

Didn't take my credit card because they only take chip cards. Horrible service. Threw off my whole day and offered no way to resolve it.

Not a 5 star place haha but my experience here was pretty good. Showed up one hour earlier since I read all this bad reviews and expected hell haha but ended up leaving 30 min earlier than I expected thanks to Manager Kira. When she saw the desk person was busy on the phone with customer she came right out and took care of everything. Don't know about those bad reviews but my car was very nice and clean. Office wise .. yes .. it is Hayward! What do you expect armchair with massage and complimentary vine!? Would be nice though for those people who had to wait read more

I usually go to this place for car rentals . Well this time around I had a car repair and the car that I rented was at the repair shop so they get a 5 for that!! However, as soon as I get in the car it smelled like the car was sprayed w cheap air freshener to mask the marijuana smell!!!! !! I called to raise concern left a message with someone but never received a call back for the manager. I know it's legal but I should t have to be subjected to smell such odor!! People are allergic to smoke and being an asmathic everytime I drove this damn car I had a headache! It's all about business I get it but this is just not acceptable!! read more

When flying gets too expensive, road trips are the way to go! My cousins had a big dilemma. They had to make it out to an important function out of town, which, they were both the main organizers. I had already had planned to fly out to the destination and meet them, but I ended up canceling my flight. There was no way airfare was going to get any cheaper a couple days of the event. To help out my cousins, I ended up renting a car using my work discount. On the day of the car pick up, I was assisted by Jeff. It was semi-busy, but the service was pretty fast and helpful. I already did my reservation through work. So, all I had to do was to sign, pay, and pick up our vehicle. I had a pick up time of 5:30 pm, and the car was already ready. Pricing was a little bit cheaper than what I would've paid without my work discount. The return was equally as easy. Whenever I needed to rent a vehicle in the past, Hertz was always my go to place. Till this day I haven't been let down. Thanks, Hertz! read more

I came here because my car got hit and got a rental thru the insurance company. FYI.... this place is covering for 3 locations. San Leandro, Hayward and South Hayward. They are super busy but try their best. Hours are Mon-Fri 8a-5p. There is No Drop Box to drop off keys and leave the car. read more

I returned my rental car here. I got my car from Fremont (which had lots of selections, lots of employees all service with a smile and helpful). I wish I would have went to this Hertz initially. I wouldn't have had to go to 3 different rental car companies before getting a car. The person working there was really nice, lots of cars to choose from, not extremely busy. I will be going here the next time I need to get a rental car. =] read more

Scam of a company. I asked them to deliver the car to the body shop, they delivered it over there and told me that the gas is at 3/8 (it's even written on the rental agreement). They drove it from the nearby Hertz which is around 2.5miles from the body shop. After my car is done, I returned the car back to the body shop (I've called Hertz before and they said it's OK) with 1/2 gas tank. I even have the picture of the gas tank level. They surcharged me around $21 for refueling the tank and after I take a look at the receipt, they returned the car to the Hertz 20miles away from the body shop and on the next day. I called Hertz customer service which took me 45 minutes till I can reach someone on the other end. He asked me to confirm that I pick it up at Hertz A and return it at Hertz B, to which I told him that I pick it up and return it at the body shop. He said, that's not the right info so he couldn't help me. Never again will I rent car from hertz. Avoid this place at all cost. read more

Spoke with Winston and Alex helped me. Alex was hustling...cleaning, greeting, checking in customers, but helped answer all my concerns and did a thorough walk around and check in. Thank you for making the process less painful :-). stay well read more

Made us wait over 1 hour with a reservation and by the time they gave us the car is wasn't cleaned at all. It smelled like Marijuana!! And they didn't even bother to clean it after I told them. They expected me to take the car with a newborn baby?? When I asked them for another car, they said they didn't have more and if we wanted to we could come back tomorrow!! Wasted of time!! read more

I had a very pleasant experience at this Hertz location. I was assisted by a young woman named Kiana. She was friendly and knowledgeable! I had no idea this location even existed until my insurance company referred me there. I had no problems with my rental at all. It was clean and served its purpose. The next time I rent a car locally, I would be happy to be a returning customer. read more

Kiana was so helpful with my rental experience. The shop was about to close and she was still able to get me a pick up ride and provide me a rental. Thanks Kiana for your help! read more

Had to wait for my car to be delivered.. I made my reservation for 5:30PM but did not end up getting it until 6:45PM! A Ford Explorer and the car was not even clean! The rep did vacuum after we asked. But it was not washed or anything! I thought when u rent a vehicle it's suppose to be washed and cleaned inside and out?? Is that not happening anymore?? I have always rented from Hertz and never had a problem but I don't know hats going on... read more

Being out of your car for repairs... needing repairs on your car is one of the most stressful experiences! Kiana was the smoothest part of my entire experience she had EXCELLENT customer service and I just really want to thank her. This locations cars were clean and available. I had a second part to my repair that I had to use another hertz location for and the experience was not at all the same. Hertz is very lucky to have members like Kiana to represent them. Thank you! read more

Just want to say that we were giving the lady such a hard time, and she still went out of her way to help us out! Very great full. She was sooo understanding and so patient!! read more

Customer service was great. I didn't know how to navigate the insurance part, but the staff worked with me, the staff was helpful.

They doing have car choice and very expensive rent and wait too long to get a car also returns it is very bad and super slow

Deplorable customer service!! Avoid at ALL cost. Store opens at 0730. We arrived early from a cross-country drive at 0430 to find this location has no drop-box. When sales associate arrived at 0700 wouldn't accept keys & simply closed the door in my face. Incredibly rude, inconsiderate & very unprofessional. My family & I have rented from Hertz several times before but after an experience such as this - never again. read more

I will start out and say that I have been a long time yelp user but this is my first time writing a review. Aaron is wonderful. From beginning, middle, and the end of my experience at Hertz. From the moment I came in to the moment I returned my vehicle Aaron never stopped helping me. I got quoted a bit higher than usual (which is still way cheaper than other rental places) but when I returned my vehicle Aaron used his magic to get me a lower price! He didn't have to do that, I was already on hook to pay. He also gave me a survey to fill online that gave me 25 dollars off my next rental and all I had to do was tell them honestly how wonderful Aaron treated me. I would recommend this Hertz and especially Aaron to anyone I know! Thanks Aaron! read more

Went to this location today to pick up a car to use while my vehicle was going into the auto body shop. Insurance did not provide the proper coverage( I have a sport car insurance only wanted to cover an economical car) Kira the branch manager along with Keana went above and beyond in helping us get a comparable car and they even help talk to the insurance company to explain our situation. GREAT CUSTOMER SERVICE. read more