I wish I can give him a zero star. Horrible!! I would never go here very again. I made…read morereservations. I got my confirmation number and my quote by email. Arrived and they said they didn't have any trucks. The only thing they can do is that I can go so San Ramon or Walnut Creek to get a rental. Ridiculous I should've just stayed with U-Haul.

Here's one way to RUIN CHRISTMAS--- make a reservation back in July-- fly from out of state-- make…read moreit in time for your reservation (12pm) to find the office closed. Now you're left with a 7 month old baby, no rental car, and a 2 week trip in California during the busiest season. I booked a reservation in July for December since we were planning to travel back to California for the holidays ( we live out of state) to spend my 7 month old baby's first Christmas with my family. My reservation was made for 12pm. We had a family member drive us AN HOUR AWAY to get our car and arrived at the location for pick up at 11:40ish and THE LOCATION WAS CLOSED. Wait what!? After calling their customer service number, I was told that the location closes at 11:45 today... WAIT WHAT!? After over an hour on the phone and 3 transfers later with Avis' general customer service, I was able to get everything squared away. FEEDBACK FOR THE PLEASANTON LOCATION- as part of your operational process-- have the courtesy to maybe review the reservation schedule for the day and CALL CUSTOMERS if your hours do not align with the pick up time that the reservation system allowed to book. Def never coming here again (we travel often too). But shoutout to Brenda from the customer service center-- she literally saved our holiday!

Had a fantastic experience with this facility over Fourth of July weekend. Even though they were…read moreextremely busy, I felt like their only customer. I was looking for a "luxury" type car and Kate made sure I received one! She even called me a few days before to make sure she got it right. I cannot remember the last time I received such exceptional service. They are doing a great job over there!!

I have never had such an easy and pleasant car rental experience. Kate the manager and her staff…read moreare so friendly and professional which is RARE to find! The check in/check out process was very quick and efficient. The best car rental experience I've ever had!

The office was chaotic to say the least. They don't focus on one customer at a time. The whole time…read moreduring our booking (and I had a reservation to speed up the process) he talked on the phone. The selection of vehicles was not that great, he completed no walk through just handed me the keys and walked away. The car was OK, it felt like it had been driven into the ground but I shouldn't expect much from rental. I would rent from here again only because they have a really good rates.

Very disappointed with my experience at this Hertz location. After returning my rental, I was…read morecalled and told I had to come back because there was "too much sand" inside the vehicle. I had already driven all the way home, so this meant making an unnecessary round trip. When I returned, the amount of debris was minimal. In fact, some of what they thought was sand was actually sugar crystals from Sour Patch candy. Instead of simply spending a few minutes vacuuming the vehicle as part of their normal turnaround process, they required me to come back and do it myself to avoid a cleaning fee. What was most frustrating was the manager's dismissive attitude. There was no attempt to work with me or acknowledge the inconvenience they caused. A quick vacuum by the staff would have resolved the issue in minutes. I understand charging customers for vehicles that are returned excessively dirty, but this was not one of those situations. I expected much better customer service from Hertz and hope they reconsider how they handle minor cleaning issues in the future.

Had to rent a car due to a recent accident and I had a great experience with this enterprise. I…read morewent on their website and made a reservation for a car first; on the day before the pick up, they sent me a nice reminder email. On the day of the pick up, I only waited a short while and got the car I reserved. The car was in excellent condition and very clean. The service staff was professional the whole way, and make sure they answer all the questions that I had. I used their after-hour drop off box to return the car, which was so easy. The next day they gave me a call make sure everything checked out and emailed me the receipt. Highly recommended.

This location has become my go to for rentals. Most recent one was because my car was at the body…read moreshop for repairs. I was out of a car for 3 1/2 weeks. During pick up, they ran out of any kind of sedans, only SUV's. Brought the car back the next day to exchange it. No issues. Shout out to Evan and Nick who took care of me. Both are accommodating and pleasant to deal with. Vanessa is also pretty chill and helpful.

DO NOT RENT FROM HERE. Pay a little more for better customer service. Terrible. No starts…read more Not efficient. Customer service reps are rude and do not know what they are doing

First, they call me from a no caller ID number and leave me a voicemail. I made a reservation a…read moreweek in advance, less than 24 hours they call me to tell me that they are closed on the holiday, which is fine, but to call me less than 24 hours to tell me that I can't pick up my rental and they moved my reservation to the next day, which was completely Unacceptable as I cannot come the next day. I purposely made the reservation on the day that I did because I needed it on that day as I am moving. I am irate at the moment. Now I don't have a moving van to move. Why would they call less than 24 hours to let me know this? Especially because I made the reservation a week in advance. They had plenty of time to look at their rental reservations. I tried to call back immediately and I get their call center. If I had the choice, I would give them no stars. Don't rent from here.

I rented a car for five days using my AAA benefits at the Oakland Airport off property facility…read more The Hertz. The reservation quoted $355.50 The Hertz representative charged me $447.78 I said no, my reservation 383676985 said $355.50 and my additional driver is free. So, she revised bill $391.24...crediting the $75 but adding a new $90 charge. When I returned the car I complained about the $90 charge. That charge was removed but later I realized each time they adjusted the bill they increased several of "the service fees" so the net effect of the $90 overcharge was reduced to a $15 credit with explanation given. I do not recommend using Hertz Rental, they are dishonest and cheat you. Additionally, they sent me and my Aunt out to the back of the building to search for the car in a huge very dark parking lot. It took us 20 minutes to find the car. We are both over 75 years old and this was a very scary experience for us. In our opinion, we will never choose Hertz again and we will warn our family and friends at the Senior Centers to not use Hertz. I am also going to report them to AAA.

Do not waste your time renting a car here!!!!! Mist likely u…read morewill get there and no cars will be available !!! They will blame u for not having called them(as if it was possible to call them without waisting at least 10 min to listen to all the options on the automated call!!!!) U will still have to call another 1-800 number to cancel the reservation u never had a car for in order not to b charged for it!!!!!! Do yourself a favor........ DO NOT RENT FROM HERTZ!!!!!!!

CSAA got us a rental from Enterprise during a car repair. Enterprise confirmed they would have a…read morecar ready for us at 2:30. We arrived and only had to wait a fee minutes for the rep to start the process. We had to wait 30 minutes for them to bring the car around. They don't offer water or even have a fountain available. The car was clean and comfortable. It ran fine. We were able to drop it off at the repair shop when we picked up our car.

The reason we came to this Enterprise was because our rental car (2024 Chrysler Pacifica with 5,600…read moremiles) from LA that we received decided to break down on route to our destination. The car jerked and decided to notify me to pull over safely as the car will shut down soon, after turning the vehicle off and then turning it on. We were able to drive to the nearest Enterprise in hopes they would have a replacement. I entered and let Obi know our situation. He immediately apologized for the issue, told the whole family (7) should come inside where it was cooler (outside was ~100). He made a few calls and said the wait would be ~30 mins for a replacement. He shared some Yakult with the kids (which they loved). The replacement (same model car) came in 15 mins and after moving the car seats over we made it to our destination with no issues 40 mins later. Issues happen, but Obi handled the situation and was able to take care of us with compassion. What could have been a horrible start of a family vacation turned to just be a hiccup along the way. Thanks Obi and the Enterprise team there.

I recently had my Lexus NX 300 serviced and my Service Advisor was Michael Sullivan…read more My experience was one of the best I have had and Michael kept me informed on my service, and reviewed all the details when my vehicle was completed.

If you want to sell your car to Hendrick Auto in Pleasanton, beware of the pressure from the staff…read moreand management. Diana Diaz handled my case. If you dont sell the car to them, they call back, and be ready to get honesty and integrity 101 lessons. Next time, I will probably ask them for a textbook, so I can be ready to answer some questions. :)