HORRIBLE. i had my car towed there on a Friday. That morning i called and asked if they were open ( due to COVID ) and the owner said yes - alright. Car gets dropped off. I call saturday to see if there was any progress or what an estimated time would be for just my estimate to go to my insurance. No answer 3x. Okay , i ended up wanting to move my car to another shop because something didn't seem right. Monday afternoon my cousin and I go to get my car to tow it somewhere else. The employee - Jaymo - told me he wasn't authorized to let any vehicles leave the lot. It's my property , I have my license and title to the car. There should be no issue but okay - call your manager because i'm leaving with my car. He started getting frustrated saying that he didn't have the keys to the car blocking my car and didn't have anyway to get to them. Okay - call your manager. Get the keys , i need my car. He started getting even more frustrated , his wife came up and started talking to us. He told her ' Shut the f*** up bruh'. We also had 3 kids with us - the oldest being 10 years old. Not appropriate nor professional. The owner is in the hospital with COVID ( sending prayers for a fast recovery for him as he wasn't the issue at all). And Jaymo wasn't authorized to do anything. I started to get frustrated and told him if anything i'll call the cops because it's my property and i need it moved. He started telling me he was from E Oakland and he can have people over here if i want to start an issue , and that i can't call the cops because he's on parole and will go back to the pin. I went to retrieve all my stuff from my vehicle and he started yelling at me and my cousin and proceeded to hit my car. I told him not to hit me car and he starts yelling at me more and punches the building while screaming. He told me i was being disrespectful and starting issues. He called someone and told them to pull up across the street as there might be issues. my cousin tried to call the hospital to get ahold of the manager with no success. finally as we were about to leave i called the number on google ( owners number ) and he finally answered. I told him i need tony vehicle and he asked to talk to jaymo. They talked and he finally got the keys to move the cars and give me my car back. He move the Dodge challenger out of the lot which he said was a clients car and got my car out. he then proceeded to DRIVE OFF in the clients car after closing the gate saying he will be back. His wife asked us to watch their car which was in the street. Tow truck finally showed up and that nightmare was over. This place is absolutely horrible and should not be operating or accepting new cars if the owner is in the hospital and the employees can not do anything. read more