Got a quick easy experience Tyler was great I will be coming back for commercial as well as more…read morepersonal vehicles!

working with Tyler was a great experience, very helpful and knowledgeable about the vehicles he is…read moreselling. He is not pushy in any way, I liked that about him

I rented a car for my cousin visiting from the Netherland. Our experience was nothing short of…read morefabulous. Parker was just great. he was so helpful and kind. The first car had substandard air conditioning. He immediately put us in a different car. We had trouble connecting to maps and a staff person (didn't catch her name:( ) helped us. She discovered that my cousin was not using google map, but a product not used in the US. She explained it, got us connected and off we went. I want to note that I am 74. I get weary of younger people acting like I am tech illiterate. I am not. No one helping us today was the least bit condescending, they were respectful and helpful. I will definitely rent from this branch again.

We were t sure how we were going to pick up our rental car as the place was a couple miles from our…read morehotel. We called them the night before and were told they have a shuttle service and would pick us up at 11am the next day. At 11am they called us and asked for our address as the person who took our shuttle request didn't write it down. About 15 min later we were picked up and off to our car rental. The same gentleman who picked us up checked us out. He was very detailed oriented and went over every inch of the car and noted down all the dings and scratches. The check out process was quick and smooth. The facility was neat and clean and so was the bathroom. I'd rent from here again.

Just want to say that I am a regular customer of the Holland Budget/Avis office, averaging 6-8…read morerentals a year over the last several years. I am always satisfied with my experience. The staff is friendly, helpful and efficient. I've dealt with Nael frequently enough to be on a first-name basis, which makes the rental process that much more enjoyable. He's always very friendly, competent and a pleasure to work with. I'll be back (probably in a couple weeks)! Jeff C.

I am a Fastbreak Budget/Avis frequent rental customer. The Holland location is great to work with…read more Very friendly, efficient and communicative. I know when I rent from them, Nael and his staff will take care of me.

Chelsea was amazing!!!! She was extremely helpful with our rental!!! She went the extra mile with…read morehelping with my son's rental car back to Florida!!

Always great service. Never had an issue and I rent monthly for business. The pricing is reasonable…read moreand sometimes depending on availability I get free upgrades.

I was charged double for my car rental and AVIS refuses to refund me half. At the beginning, I…read morewaited 2.5 hours to get my car in Chicago. I was assured by an AVIS agent I would only pay a one day rental when returning the car the next day (using the key drop). I have spent a total of 3 hours trying to resolve this. Everyone I have talked to has said there is nothing that can be done. $250/ day for the car was a lot I thought, now it's over $500 for one day. Come on AVIS, make your money by proving good honest service, not by ripping people off.

Nael was super helpful and professional. great experience saved me after i found out enterprise…read moreacross the street didn't the car i booked or any car at all.

Very good customer service. Very helpful to my family when we were stranded 3 hours away from home…read morewithout a vehicle.

From the owner: Need a rental car in Big Rapids, MI? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Big Rapids location today.

Horrible experience. Never again with this company. They told us a car was available when we got…read morethere, they had nothing for us. Absolutely lied to us. This was at the Grand Haven, MI location.

WILL NEVER USE AGAIN. they are 110% not accommodating at all. they left me being stranded in a…read morewhole other town because they didn't tell me anything about debit cards and what's not accepted