Communication was thorough, clear, prompt, and friendly from first contact all the way to wishing us a safe trip home after our trip. I had heard the nightmares about the big box car rentals from friends. Pineapple Express is a saving grace, to say the least. The whole experience was phenomenal. They picked us up within 3 minutes of grabbing our checked luggage. We were in our rental SUV after a very short ride to their lot & a couple of signatures, instructions, and snapping some photos. We always take a short video or take pictures for our own protection when renting, I thought it was great for both parties that Pineapple Express makes this a part of the simple process for the benefit of both parties. The vehicle was clean and comfortable. The beach umbrella & cooler backpack were much appreciated! The yummy pineapple & towels were a great surprise. You sign a waiver & agree not to go off roading or use dirt roads for beach access. I was a bit nervous about accidently ending up on a dirt road (I'm a very cautious person by nature) but using Google maps & satellite view, I was always able to find paved areas to park. In one case, we just hiked in a little further and that's always a bonus in paradise to me :) Their communication is so good, I'm sure if you have a question about a specific area before you head there - they can guide you on whether or not it's ok or offer an alternate plan. We had tracked in a bit of sand, so before returning the vehicle we shook out the weatherproof mats - which were so easy & handy! They were great and brought my husband back to our hotel vs. the airport as we were not quite ready to head home yet. From start to end our experience was amazing. We will always use Pineapple Express when renting a vehicle in Kauai! The whole team is fantastic. Mahalo read more

Pineapple Express Kauai Car Rentals - We really enjoyed the pineapple & the card was so sweet & personal :) - Car Rental Near Me - Lihue, Hawaii

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Last September I was excited about the prospect of avoiding the car rental companies long lines and supporting local business but it was really hard to actually make a reservation with them. They wanted proof of insurance which the standard car rental companies never ask me for. I submitted it and didn't hear back. They wanted a $150 deposit that most other car rental agencies never ask for. It was like pulling teeth to actually get the reservation put together. After submitting my insurance policy I literally heard nothing back. I was going to send another reminder "hey, I want to give you business!" email but at that point I was so downtrodden by the entire experience I just went with Alamo. Didn't regret it one bit. The pricing was maybe $100 more for a week's long rental but it was smooth, seamless, and efficient. No long lines since they had my data on file and I just went to the parking lot to pick my car. Hoping these guys create a smoother onboarding process. Way too many headaches and hoops to jump through to save a few bucks. read more

NOT RECOMMENDED!!! I should have listened to the other reviews about this business scamming people for fees. Attached are pictures they sent me about how horrible the car was left when some sand and crumbs were left inside. I was courteous to clean out as much as I could but after 6 days some signs of use will be present. I don't travel with a vacuum. I'm attaching pics that THEY sent me so you can judge for yourself. (First 2 are from them with the horrible mess left behind and 3rd pic is how I received the car with spots along interior and mud left on passenger side) Then they claimed that sunscreen was left all over the car when spots were already visible from the pictures taken before rental. I have rented cars in Hawaii and abroad at beach destinations without ever having an issue. If the car is returned with slight signs of use the owner flips out. They will probably reply in a similar manner about how egregious it was but my advice is to just avoid this place. We had family rent a vehicle from another business without any issues. read more

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Avoid the log jam with all the big name car companies and get personal service from a local, family-owned business. Chris, the owner, is attentive and the service is prompt, efficient, and personalized. He'll get you out of the crowd, off site, and into a car within minutes of arrival. Our Nissan Rogue was a perfect fit my for wife and I. They offered us two chairs, an ice chest, and an umbrella, which made beach days so much more enjoyable. (They even included a locally grown pineapple for us as a small welcoming gift. What a nice touch.) We will definitely rent from Chris and the Pineapple Express again and they have my recommendation for any friends and family traveling to Kauai. --five pineapple service Mahalo, Pineapple Express read more

Pineapple Express swooped in and saved my families vacation! Originally booked two cars with TURO a few months ago ....they cancelled one week before our vacation and the other right when we landed. Luckily Tracey and her team were able to give us two cars for our trip during one of the busiest weeks of the year. Came with complimentary beach chairs, umbrella, and towels. They even threw in a cute little ornament and cookies for us. We had a great time driving a beautiful Nissan rogue with all the bells and whistles. Natalie was also so nice driving us to and from the airport for arrival and departure. Will be rebooking for our next trip to Kauai! read more

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If I could give 20 stars I would! Call them, your experience will be so much easier! We felt sorry for all the folks waiting in line for their rentals. read more

Great communication! Wonderful Customer service! If you want to feel like you have a kind family member picking you up from the airport then you have found your rental car company! Competitive pricing, kind and courteous and beach gear in your trunk! Would definitely recommend Pineapple Express! read more

Shoutout to Pineapple Express Car Rental for providing an exceptional rental experience. As Budget members, we reserved a midsize SUV several months in advance. Unfortunately, Budget canceled our reservation twice without notifying us, with the second cancellation occurring just four days before our trip to Kauaʻi. The experience was incredibly stressful, especially so close to our departure. We were then told to make a new reservation at more than double the original price while they determined whether they could honor our original rate. After everything that had happened, we no longer had confidence that Budget would actually have a vehicle waiting for us when we arrived. After reading so many outstanding reviews, I contacted Pineapple Express Car Rental. Thankfully, they were able to accommodate us with exactly the vehicle we needed, giving us peace of mind before our trip. From start to finish, the experience was outstanding. Pickup and return were quick, easy, and seamless, and the SUV was exactly what we had requested. They also offered complimentary beach chairs, umbrellas, and a backpack cooler, which was a thoughtful touch for our island vacation. The morning of our flight home, we realized we needed to secure a box for airline check-in, and they were kind enough to provide duct tape so we could seal it properly. The perfect finishing touch was the delicious fresh pineapple they gave us upon arrival, which was a wonderful way to kick off our family vacation. Pineapple Express Car Rental exceeded our expectations in every way. Their outstanding customer service, attention to detail, and genuine hospitality turned a stressful situation into a wonderful experience. I can't recommend them highly enough. read more

Talk about great service! We rented our vehicle through Pineapple Express and loved everything about this company. We love helping a family business. They were prompt with picking us up at the airport. Our car was ready to go . The price is the same as Costco but the service was amazing. Our rental included two beach chairs and an umbrella ( which at our resort would have cost us 70 dollars a day ) and a cooler backpack. They also keep in contact with us via text. Oh, almost forgot to mention the yummy pineapple that was waiting for us in the car. Such a nice surprise. Our return was easy as well . read more

Our trip actually started off great, but unfortunately this rental experience turned it into a nightmare by the end. We travel to the islands often and have rented vehicles many times, and this was by far the worst experience we've had. During our trip we drove to a state park that the company says is restricted in their contract. We acknowledged this and paid the $1,000 contract fine they demanded while we were still on our trip. We took responsibility for that and paid it immediately. When we returned the vehicle, my husband and the employee checked the vehicle together. We were given the all clear, no damages were mentioned, and my husband was shuttled to the airport. After we returned home from our trip and a 7-hour overnight flight, we received messages saying there was still a balance due for the rental even though we had already Zelle'd them payment when the rental was set up. I told them I needed to review our records to make sure we weren't double paying and that if anything was actually owed we would take care of it. Instead of allowing us time to verify the payment, they began threatening to file an insurance claim. Shortly after, they filed a claim stating there were "unknown damages," even though the vehicle had already been checked at return and nothing was mentioned. Another thing future customers should be aware of is that the vehicle's location appears to be actively tracked. We received messages while on our trip telling us exactly where the vehicle was and demanding immediate payment, which felt extremely invasive. The airport return process was also very difficult. Because of their shuttle process, my husband had to leave me alone at the airport with a toddler and multiple bags for over 30 minutes. Overall this experience was far worse than using a traditional rental company. The communication, payment demands, location monitoring, and insurance claim after the vehicle was cleared at return made the situation extremely stressful. I would strongly caution others to carefully review all terms and document everything when renting here. We did end up renting a 2nd vehicle for the day after the $1,000 fine as most of kauai is dirt roads and that rental company was a blessing. They even were in shock by what happened and allowed us to go to the state park. Pineapple express says its due to insurance that they wont let you go out there " its not covered on insurance" but then put in a claim to our insurance when we went to the state park!? Soo what truly is it? read more

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The best way to rent a car is with Pineapple Express! Not only do you get to support a local business, you get clear communication, great customer service...and a delicious pineapple upon arrival! The process was beyond easy. They pick you up at the airport and bring you to their lot 4 minutes away. Same with drop off. So fast and easy!! My sister in law and her family had to flown in a few hours after us and had to wait over 2 hours in the budget rental car line!! Not how you want to start vacation! So do yourself a favor and book with Pineapple Express in Kauai for your next trip! read more

Extremely pleased with the entire process that we had with Pineapple Express Car Rentals! We stumbled upon this family owned business after looking at the reviews of other rental car companies at the Lihue Airport. The rental rate was very fair and comparable to the others. The best part is that EVERYTHING was already included in the price! No add ons or extra fees. Car was clean and we had no issues. The response time from the company was extremely quick. We landed in Kauai at 2:05pm and made it to our Airbnb (10 minutes away), by 2:58pm. This shows how convenient and easy the shuttling process was. Reviewing paperwork and signing for the car took less than 10 minutes! We would highly recommend this company to anything traveling to the island. read more

The best car rental experiences we've ever had. Clear communication, feels personal and high touch without pretense. They offer cooler, black towel in car to knock sand off after beach, and the speedy pickup from air port was welcome after long day of travel. Highly recommend using Pineapple Express over any national brand, even if you have status with them as those perks don't always translate to Kauai's small town vibe. Will be using from now on as will our family. read more

The good: Prompt pickup, friendly staff The bad: Very poor quality cars. We rented two cars. One stalled frequently in traffic, and would not restart until we rolled it to the side of the road. The other had cruise control malfunctions. We also found the tracking and road restrictions overbearing. read more

So easy to work with on the phone. Looking forward to a fast, friendly, car pick up in Kauai!

I rarely leave bad reviews, but this experience ruined our vacation. We rented a car expecting freedom and flexibility, only to feel like we were being monitored the entire time. The company tracked the vehicle and made us feel stressed about where we drove instead of enjoying our trip. The policies may have been explained when we rented the car and signed after a long late flight. We were unaware that going down a popular well maintained gravel road was wrong. After being contacted we turned around and left the area immediately. We were still charged the 1000$ fine. The complete lack of flexibility or understanding is what ruined the experience. We were on vacation trying to enjoy our trip, and instead it felt like every move was being watched and judged. Even when circumstances changed and we tried to work with the company, there was absolutely no leeway given. No understanding, no customer service, just strict enforcement that completely disrupted our plans. A vacation is supposed to be relaxing, not stressful. read more

Amazing customer service! No more standing in line at the car rental--Pineapple Express picks you up at the airport. So convenient! They also supplied beach chairs, beach umbrella, and cooler backpack for free. Definitely our go to car rental in Kauai. read more

Wonderful company!!! Top notch service..... friendly, efficient, professional. Communication through text is awesome!!! I loved that!! Beach chairs, umbrella, soft cooler & beach towels!!! Do you get that with other rental companies??? I don't think so.... No lines, prompt pick-up from airport, friendly smiles!! And cookies on top of all that! No need to look elsewhere in Kauai for your car rental needs. read more

We have rented vehicles in Kauai for many years. This year we decided to try Pineapple Express. What a great decision! The Pros: We saved money vs. what we would have paid from one of the bigger companies, and we supported a local business! The Ford Expedition was spotless. The company was on time and easy to work with. Pro tip: they had towels, chairs and umbrellas in the back of the vehicle, which saved us from having to make another stop and pick those up. Cons: None! They even had a pineapple in the car upon pick up and we ate it for breakfast the next morning. read more

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We used Pineapple Express car rental for the first time on our third trip to Kauai this week. Trust me when I say this is the best car rental experience I have ever had - anywhere. Zero waiting, exactly the vehicle I requested, ready on arrival and clean. Plus lots of nice extras like beach chairs, a cooler and towels! We have used the big names for rental cars and waited in line for hours only to find out our reserved vehicle hadn't been returned and then waited some more. Never again! We will definitely be using Pineapple Express the next time we are in Kauai! read more

Pineapple Express Kauai Car Rentals - Our rental vehicle! - Car Rental Near Me - Lihue, Hawaii

This is the second time I've used this family owned company, and I can't recommend it enough. You could spent hours waiting in line at the car rental places on the island, or you could take a 4 minute drive down the street in the back of a Rover to their lot, and be on your way in 5 minutes. Such an easy and headache free way to do things! We had a yellow Kia Seltos that we affectionately nicknamed "Pineapple". The free beach umbrella, chairs, cooler bag and towels are a thoughtful touch....along with the delicious pineapple! I will use them over and over again. The customer service is amazing! You feel like you already know them. Can't wait to use them in 2027! read more

Pineapple Express Kauai Car Rentals - Car Rental Near Me - Lihue, Hawaii

Very convenient and fast. Much easier than going through a traditional car rental as they care about your business as a family. We were returning customers and would do it every time! read more

We rented a car for our Kauai vacation and it was seamless. Their communication is top notch and very informative. They pick you up and drop you off with their private shuttle at the airport so you're not waiting for the general shuttles like everyone else is. Super kind and thoughtful. They'll be the only place we rent a car front in Kauai read more

Pineapple Express Kauai Car Rentals - Car that was rented - Car Rental Near Me - Lihue, Hawaii

Wonderful experience renting directly from the owners rather than a large company! From making the reservation to pick-up and drop-off, everything was seamless and stress-free. The beach supplies and the pineapple were such thoughtful touches and truly appreciated. Thank you for helping to make our Kauai getaway so special! read more

Pineapple Express Kauai Car Rentals - No Ka 'Oi!! This was our second year to rent our car through Pineapple Express, and we have already rented our car for our 2026 return trip. The entire process is efficient and painless! There is no wait like we've experienced with the national companies. The cars have been very clean, and the cars run perfectly. I love the text messages that are sent prior to arrival and the precision pick up at the airport. I can't think of any reason not to use Pineapple Express. We will not be using a national company on Kauai as long as we can work with Pineapple Express. The fresh pineapple is also an amazing touch and certainly starts the trip off on a positive note! Keep up the good work! read more

From arrangements before the trip to pick up to drop off, everything was so SMOOTH and SEAMLESS! We appreciate the detailed effort from Tracey and her team. Before arrival at the airport communication was clear and concise. Seriously it was like 1,2,3 and GO!!!! Vehicles were clean and comfortable, they even leave some treats for you! Communication will be done via email and text. Upon returning the vehicle, again very consistent with the smooth and seamless process. We got dropped off at the airport on time. My partner even said did you pay, didn't have to sign anything?! Nope! Again thank you all for your hospitality and prompt service! Will tell friends and family if they come visit the island to use their service! Mahalo! read more

Great company and staff. We rented a car for 11 days and all went well. Out flight was delayed multiple times but they made sure pick was possible later in the evening. The car was great, got the chairs, cooler and umbrella as well. They also included a couple beach towels and a towel to help keep the car seats clean, great idea. We will definitely use them again on our next trip. read more

Wow. The best organization for rental. What they say they do is perfectly followed up on. Pick up was quick. Car was clean and ready. Drop off super simple. Door to door service vs waiting for shuttles and lines. The family owned aspect is great. They know the island and are very helpful. Should be called Pineapple "limousine" car rental. read more

Great family owned car rental business! They made our trip from ease of pick up and drop off at the airport to adding special touches by providing beach chairs, umbrella, soft backpack cooler (which came in handy for all of our excursions) towels for sandy feet and bags for red dirt items. They even threw in a bag of Honolulu cookie company mini-bites with a special hand written note! Wow!! I cannot say enough about how awesome they were for our trip and I would highly recommend them to all! Extra special touches go a long way! 5+ stars in my book!! read more

From Start To Finish Their Communication, Their Prompt & Timely Response To Texts. The Location Of Pick Up & Drop Off Location @ Lihue Airport. When We Return Back To Kauai We Will Definitely Use Them Again. We Highly Recommend Kauai Pineapple Express To Anyone Visiting Kauai. Again, Big Mahalo To Team Kauai Pineapple Express !!! Aloha Until We Meet Again !! Anthony & Valerie A. read more

Pineapple Express Kauai Car Rentals - Car Rental Near Me - Lihue, Hawaii

We had booked a vehicle several months prior to our arrival on 3/11/2026. the day before we were to leave is when the flooding was being expected. I tried to cancel my reservation and either have my deposit refunded or applied to a different date in August. They would do neither Due to it was an"act of God". I highly recommend finding a different rental agency. read more

Wow. I get a 3 page text 3 days before we leave with nine questions stating I must answer all nine questions. I called Tracy informed her It was a horrible time for me to try to answer these questions in a text I can answer them now on the phone call. She then told me she didn't have time to do that and I need to inform all of her employees what my plans are and answer the questions to them, which was a little frustrating. Now she tells us I screamed and yelled at her and her husband heard the whole thing and proceeds to cancel our reservation without issuing a refund or informing us?? No problem recorded the whole conversation because Tracy seems a little sketchy and glad I did. Can honestly say this is the first time I've had a business owner fabricate some crazy story to cancel the reservation when I questioned how much work renting this car had actually wound up being. And it was also interesting to see that renting a car myself from the airport is going to actually save me $273.03 for the exact same vehicle for the week. Go ahead, Tracy what kind of web of lies are you gonna spin on this one? I do see you have other negative reviews from other people who apparently you claim have also screamed and yelled at you. as I did no such thing now I'm thinking the other ones didn't either, interesting pattern. Anyway, thanks for saving me almost 300.00. Turns out I can rent the same car through Expedia and see about 13 other choices all at least $125 cheaper for the week than your rate Tracy. I truly hope you are doing OK and wish you the best of luck. My wife and I just listed to the recording and honestly worried about you. Glad my trust Spidey senses kicked in on that call, and I covered my butt on this one. read more

Best experience for renting a car in Kauai! Tracy and her family were so wonderful. It's easy, it's fast and they send you all the information before you arrive, so that once you land they come pick you up from the airport and your off to enjoy your vacation. read more

It was my wife and I's first time on the island and we were so glad to have come across Tracey and her family team. The whole process from inquiry to final dropoff was just seamless! I'd also like to vouch for the 5 star customer service that everyone talks about. We actually had to switch vehicles due to an engine light going off on our first ride and we were very impressed at the response time and service recovery to make sure our vacation wasn't interrupted. For sure this type of service wouldn't have been the same with your typical car rental institution. We're so grateful for your business and we will definitely be using you again when we return! Mahalo!! read more

Pineapple Express was amazing. We had our car before our bags even came to the baggage claim. Drop off was just as quick and painless. I can't imagine using some chain rental agency when there is this amazing company available. We requested a minivan for our party of six and that is just what we got. The van was in great condition. The complimentary backpack cooler came in very handy for our beach trips. They also offer beach chairs & umbrellas, etc. We thoroughly enjoyed every bite of the fresh pineapple we were greeted with. Skip the lines and go with Pineapple Express! read more

Pineapple Express Kauai Car Rentals - An amazing fresh pineapple waiting for us in the car! - Car Rental Near Me - Lihue, Hawaii

Tracey and family were amazing to work with. From the welcome bag with thank you card and Pineapple to the clean beach towels and chairs, this family owned and operated business is amazing! I would recommend them and they will be the only car rental place we use as long as they are around!! read more

Just rented a car from the pineapple express Kauai car rental for a week long stay on the island. They made everything simple and easy with great preliminary communication, responsiveness in ongoing communications and variation/flexibility and payment options. They also provide airport pick up and drop off, creating a seamless travel experience! read more

We decided to support a local company on our first trip to Kauai. Pineapple Express exceeded our expectations!! There was 8 of us on the trip and so we had a Kia van. It was clean and had plenty of room (although we did get creative with luggage on laps). Having the paperwork done before arrival made the pick up quick and the turn in was also quick. They supplied a car seat for my 7 year old granddaughter. We could have also gotten beach stuff for free but we did not need it. It was nice to know they had that. I would highly recommend this company!! read more

Rented an SUV for about a week and everything went smoothly, from the pick up at the airport to the rental car itself to the drop off. Excellent customer service and friendly people. I would definitely rent from them again. read more

Pineapple Express was the best car rental experience we've ever had on the islands! The communication was excellent from the moment we booked our car rental until after we returned it a week later. This truly is a small family owned business and the whole family helps to make it all work. We landed and Pineapple Express Mom Tracey had already texted to guide us to the pick up spot, we walked out curbside and her daughter Nathalie was there to pick us up 3 minutes later. She drove us a few minutes away to their operations area and she hopped out of the car, we snapped a few pics of the car and we were on our way to the hotel. Already loaded in the trunk was a beach umbrella and chairs, as well as a cooler, towels and even a fresh pineapple with a sweet hand written note. This family and their company are all about customer service and I can't recommend them highly enough! read more