Fidias is great! Super helpful. You will be in good hands. Great guy. Very kind person

Always a great experience at this location. I always have a reservation. The representative Fidias is always very helpful and very welcoming. Takes care of me pretty quickly and has me in and out. Will recommend to others. read more

I wish I could give this location a zero star. Unless you want to wasted your time, go to that place. Customer service is non-existent. Management team is non-professional. Made a reservation for a car at that specific location, got there one time, and I was told I should have call ahead to confirm the rental, and since they don't have the car that I reserved, they will have to upcharge me for another car twice the price of my reservation. NEVER heard of that... Plus I was the only customer , and I waited almost 2 hours for them to tell me all that BS This location will never get a dime from me. read more

Prompt and 5 star customer service. I reserved the car and upon picking it up I was in and out. The employees there definitely go out of there way to make sure you are satisfied. No gimmicks here. I rent often and this is probably the only place I didn't have a long wait. The car was nice and clean. Returning the car I quote was LESS than 5 minutes. Love this location and will use again upon my return. read more

Made a reservation online for a car for initially 3 nights and ended up simply calling in to extend it one more day which went smoothly! Representative was very enthusiastic and easy going which made my experience so much better! I def recommend renting from here! Good services read more

Honestly this is the worse location I have ever been to. This guy in the front thinks he is funny and really he is not. Another thing is he socializes more than he helps. So he should probably do less talking and more helping. This is dreadful experience!!! read more

Man it's the worst customer service I've ever had in my entire life , that lady at the desk is so ruuuuude . She literally made me leave and get a car from an other place cause she such a rude attitude . No matter how hard a job can be there is no excuse to treat a customer that way . I hope she do better with other people read more

The customer service At this location is non existent, It would appear from the attention provided by the staff that job security is assured. The apathy shown for client concerns is palpable, if you are in any kind of a hurry do everything possible to avoid this location. Any issues ir concerns you might have will fall on deaf ears. read more

Hertz was the car rental Company I used to rent my car when I had my accident! Even tho the insurance was paying for everything, they constantly kept on charging my account. Now guess what happened! They charged me 540$ for a car I didn't even have! When I talked to them they said it's gonna take five days to give me my money back! The car was given back 08/28/2020! These people are useless and don't do their job! Don't ever go to hertz to rent a car! Get your car from enterprise! They put me in such a bad position and they do nothing to actually figure it out! I have voice records of them saying that it's their mistake! But they don't care if you have bills to pay! To do a mistake like this during a pandemic and put people in financial issues is apparently their thing! They have no respect and don't care about the issues they put you in! Neither do they actually care if you have to pay late fees because of their mistake! They literally think it's a joke! The way the handle things is not acceptable. And I will sue them for any penny I have to pay because of their mistake! read more

Hertz Rent A Car - Car Rental Near Me - Miami Gardens, Florida

I'm goIng to give them five stars for having a car available with only 15 minute notice plus they gave me a good deal since I was having my car repaired next-door. Jamil was friendly and very helpful in getting us a a car that we need for 6 days. Fortunately our car was fixed and ready in five days so when we bought back the Rent-A-Car a day early we were refunded for the difference. The car was clean - but since we are non-smokers we could tell that someone had been smoking in this non-smoking car prior to us. Either way we're totally satisfied and thank Jamil for his fine service. read more

Don't waste your time!!!!!!! Only reason I'm giving this establishment 1 star is because I can't give it zero stars. Terrible customer experience. I made my reservations online and thought I could go in and just pick up my car with no issues. Well after a 2 hour wait , one of the Managers(Calvin) told me that there were no cars in the class of reservation I made. Most reputable companies would just honor the rate for whatever vehicle was available. However, even after waiting for 2 hours!!!! They still would not. Please do not waste your time like I did. Bad management and horrible people skills. read more

First time renting a car here...and I was extremely please with the customer service. Ned and Jamal (not sure if I spelled his name correctly) were both extremely helpful and informative when it came to my car rental options...their pick up and drop off service was amazing as well and very timely. Will definitely use this location again in the future. read more

Terrence D Was the best experience I had with a rental service. My car was hit and another insurance company was a liability for my car repair. When I agree to get a rental with Hertz I was expecting great service. I drop my car off at the auto body shop on July 11th and when I contact Hertz there was no answer and no one to pick me up. That was a BIG disappointment, so I was able to get a ride over there and that's when Terrence explain that he was the only worker on shift and he apologize about the situation and immediately get me into a vehicle. He did not waste time, he was also going to call me and inform of the low staff and call issues. When it was time to pick up my car I called prior to make sure someone was going to take me to the auto shop. At 8:05am Terrence came and already had a driver ready for me. He was so professional, nice and friendly. He kept humble and was an amazing Black Man. I had a bad experience turned into an exceptional experience and because of Terrence D he made that happen. Thank you so much. -Marissa S. read more

They were understaffed and were unable to manage the customers that did make reservations. Their system made an error and instead of the manager trying to fix it, he ignored it as "he was too busy". When finally reached the location, the car was given away. Thankfully, everything worked out in the end but will not rent from this location again. read more

The absolute WORST experience I have had renting cars. Rental reservation for 10 AM upon my arrival Calvin advised there would be a wait. When asked how long Calvin advised he could not advise but for me to wait outside due to the amount of customers inside the location. He was then asked was there a sign in list in order to ensure order of assistance since I would be out outside, Calvin advise there was not and could not ensure he would remember where I was in order. After waiting approximately one hour 45 mins located my TWO reservation, one for a mid-size vehicle and one for a full size vehicle out of concern for the size of the car. The vehicle Calvin presented was a small SUV which was dirty on the outside with a foul smell. He was then asked were there any other options for the TWO reservations that I had and he advised there was none. I then advised Calvin I would pay to upgrade to the next tier and was advised he was out of those as well. Reluctantly after waiting 2 hours and late to depart on my trip, I accepted the vehicle but advised I would not be driving it off the property right away and would return with someone who could drive my vehicle since I was alone. Upon returning, my husband was not pleased with the vehicle explaining it was not indeed a full size vehicle as Calvin had said to me prior. Calvin was not there upon our return only the Branch Manager. My husband asked if he would be willing to assist us resolve our concern once he was done with the customers that were present and he agreed. After waiting an additional approximately 30 mins Calvin returned and asked why were we still at the location. My husband explained the car was not a full size car as stated and wanted to change the vehicle but was waiting for the Branch Manager for assistance. Calvin then advised the Branch Manager was going into a meeting and could not assist us. We then expressed our dissatisfaction for waiting and not being advised he would be going into a meeting. Calvin denied advising the car we had was a full size car but would change it to a vehicle on the location. When asked for the issues would there be an additional charge and what accommodation would be provided for waiting so long and he advised there was nothing he could do. Finally getting into a full size car, Calvin then provides a contact $18.00 more than the reservation. He advised I was being charged for the difference in gas from the first vehicle to the changed vehicle. A CAR THAT WAS NEVER MOVED OUT THE ORIGINAL PARKING SPOT. When brought to his attention he advised he could not correct it at that time but it would be corrected upon returning the vehicle. The new vehicle was also dirty outside and only has been vacuumed. Called Calvin prior to returning the vehicle to advise would be in route. Upon getting to the location, attempted to do a simple drop off with a printed out receipt. Calvin advised we would have to wait for him to assist the other three customers since it would take him some time to correct the amount. An amount that HE made the error on. The Branch Manager was on site and did not initially take ownership to try to de-escalate the issue. I insisted that the Branch Manager provide a paper corrected receipt which took him all off about 5 mins to do. THE CUSTOMER SERVICE IS INEFFICIENT and vehicles are not clean or up par!! read more

My husband has been renting from Hertz for a long time. We waste thousands of dollars monthly on the biggest rentals available, today my husband went to return our car that was overdue BUT PAID 2K on the spot! The employee there LIED and said he was on the do not rent list, which we called the 1800 and verified that he is able to rent in ANY location (in front of multiple employees). The employees lied, and refused to rent him another truck. Leaving him out on the street with all our belongings, in this GHETTO location. We have never experienced this type of business treatment ANY WHERE. WILL NEVER rent from this location again, and would advise you to not go there either. The employees will laugh in your face all while telling you that their location is franchised and your complaint will basically fall on deaf ears. We will take our money & business to a different location WHO EVER FRANCHISED THIS LOCATION SHOULD BE EMBARRASSED TO HAVE THE PEOPLE THEY HAVE WORKING THERE, during the pandemic and NO COMPASSION to help or be nice. WHAT A SHAME THERES MILLIONS OF PEOPLE WITHOUT JOBS THAT WILL BE WILLING TO HELP, and do the most for the PAYING customer! read more

Thank God for Patterson!! He saved our trip to Disney that Enterprise almost ruined. Hertz it is from now on. I will never return to enterprise! Patterson was amazing! He made sure that everything was perfect for us and even gave us a bigger car to make sure we were comfortable. Now that is how customer service should be...so refreshing!! read more