THIS COMPANY SUCKS! (TWO THUMBS DOWN!)…read more
In my opinion, I would steer any consumer away from doing business with this vendor! I will outline several reasons why I have come to this conclusion in this review narrative. However, to avoid headaches and unnecessary stress, there are many other credible vendors in the area that do right by their work if something goes wrong.
This business damaged my camper and charged me for empty hours doing minimal work with glue, two screws, and some grease. In other words, they were paid for doing almost absolutely nothing!
They had my pop-up camper for approximately seven weeks with no major fixes to do! Yes, seven weeks! Nothing had to be taken apart and reassembled. As you will notice, the following list is quite simple. I had to CANCEL a camping trip I was looking forward to going with my family because this business claims "they could not find a part." I found the part and ordered it in 20 minutes. In other words, it was not that hard.
When you read this company's response, there will be an excuse and explanation for every absence of thought, lack of communication, and unprofessional conduct. I have provided visual evidence of understood tasks not completed.
Each picture evidently shows what tasks this company NEVER completed and thus damaging the electrical socket as well. A mechanic knowingly forced a part that was not made for the electric plug because they did not replace both the plug and the encasement. I told this company to replace both the electric plug and the encasement I provided. These directions were again not followed! Therefore, this mechanic broke the encasement, not following directions. Therefore, of course, it broke!
The following fixes were not completed as requested:
1.) Propane tank attachment pieces (and then thus testing that a tank be attached sufficiently). These part pieces were handed back to me.
2.) Plastic piece on bumper NOT reattached. A black plastic piece on the back bumper came off. I requested that it be reattached. This part was thrown away!
3.) The electric plug enclosure has been damaged, where it will no longer stay inserted into the electric socket cover while in transport (hence the duct tape). The operator even admitted that he tried to insert a new part that did not fit the enclosure.
4.) I asked said owner to replace the electric socket plug in addition to the compartment piece around it, which would have prevented him from damaging this part of the camper with a smaller plug size. This part was never replaced.
5.) The clamp on the right side of the storage compartment at the front of the camper was not fixed and/or replaced.
6.) Caulking the interior stripped woodwork was not completed.
7.) The left turn signal bulb was out when I picked up the camper. The mechanic did not replace this bulb or even bother to check all the lights beforehand.
Before I picked up the camper, I spoke to the owner over the phone. He assured me all these tasks had been completed. That was not the case! Given the absorbent delay (seven weeks), the damage caused to my camper, and the tasks not completed, I have requested a full refund.
This vendor has responded that several of these online negative reviews are fake. I am beginning to think these positive reviews are self-fabricated by this business. If you write a review for a business, no one utilizes their own valuable time to post fake reviews. These online reviews have legitimate names and associations to them. It is clear this business does not possess the expertise to work on older RV's or pop-up campers.
If RVEE INC. gives me a full refund for work never completed, I will consider removing these one-star reviews. Please note this review is my opinion and personal experience with this company. However, visual evidence is convincing that this situation is seriously messed up! Again, in my opinion, I would strongly suggest staying away from this business!
