We had reserved a rental from empire a month in advanced, while picking the rental up after paying…read morefor said rental we noticed the inside of the car was dirty, the car was due for an oil change, & while we were on vacation wires started showing out of the rear tire. We have used them for years but we will not be returning. if you go with empire inspect your rental before hand! When you pay that much for a rental you shouldn't have to worry about things like that on your vacation. Highly disappointed!!

Our experience with Empire Rent-A-Car on Saturday morning, May 18th. Our reservation was for a Ford…read moreF-150 pick-up truck which was simply not held for us. We received no call ahead of time so we could make other plans. Being a Saturday morning, there were no other options available in town or the vicinity. Our plans that day were ruined and no solution was offered. Very inconsiderate and unprofessional. This is amazingly similar to what happened: https://youtu.be/A-brgkkjnHc?si=kQqzuOr8MwoiDjnh

Customer service was excellent. Emmy was delightful to work with. She explained all options needed…read more I'd recommend this car rental to everyone

I have rented through this Enterprise location a couple of times, and I have been impressed both…read moreinstances. The staff here are conscientious and helpful; both times I was in and out quickly, even though they were quite busy. Also, my deposit was returned immediately after I returned each of the vehicles. Great experiences both times overall!

Reservation at 1:30. Waited in line 30 min…read more At 3:00 I still don't have a car and have watches 5-6 people who were behind me get one. "Piss poor management" another customer said to me. Unbelievable....... 3:05...get a car...reeks of smoke....Al waiting in another. Two hours after reservation, I'm final on the road. Thank you to the guy that helped me. He was the only good thing about this place.

I reserved a compact SUV, but when I arrived at my reserved time, I was told they didn't have any…read moresmall SUVs & wouldn't for several hours, so I could either wait or take a much smaller car. I didn't have hours to wait, so I agreed to take a white Corolla which was clean & had a full tank of gas. First, I was told the rental would be $300, not the $160 total I was given when I reserved the car. So I went to my bank & was able to move some money. I get back & the price was now $435 - "oh, it's a $300 deposit plus the rental fee." I wasn't able to move anymore money & have it be available that same day. So my boyfriend came & we used his card to make the reservation & I was added as an additional driver "It's only $15 extra for an additional driver." Wrong! It's $15 PER DAY. I was given a silver Corolla this time which was priced at $512, but had to wait because it was being cleaned. That car was filthy when I was finally handed the keys. Bird mess all over the outside, trash in the floorboards, dirt ground into the floorboards, no floor mats, pet hair all over the backseat. When I returned the car 15 minutes before the return time, they didn't have time to check my car in then, but promised to back-time the return my emailed receipt (they were too busy to print me a receipt then) so it didn't look like the car was returned late. When I got my email receipt, it showed that I had returned the car 15 minutes late. I called the location, but the person who answered the phone didn't want to help me & made it pretty clear by interrupting me almost every time I spoke & acting like they just did not care. They said to make it up to me, I could come back to their location & pick up a business card with a manager signature on it to get a free day of rental, for their location only. If I were to ever rent a car from Enterprise (unlikely), it would not be at that location. When I declined, the person on the phone said "Ok, well you're all set then." & stopped speaking. So I said "Thanks for your great service.", & ended the call. I've only rented one other car before, but it was from Avis & the overall experience was so much better. Avoid Enterprise.

One of the best places for jeep rentals great price especially for having the jeep all day best…read morething to do is rent first thing in the morning when they open up since it has to be returned back at 9 AM and you get 200 miles included they also give you a map of the local area of the smoky mountains national park do you get the best view for sightseeing this place is awesome and has great souvenirs inside as well I would definitely run again from Smokey Mountain Jeep Rentals next time we come back

We went in there to get some Jeep gear . Place was quiet and everything was going well. As we were…read morechecking out the gentlemen was helping us . I noticed that people were coming in and a customer asked the employee which was a lady if they had to wear mask . It's more than obvious you had too. Which I was in shock what the lady responded . she said "I'm Not the police you can do what you want" and was laughing. I didn't take it lightly because as a company you would want your staff to be safe and your customers as well. I honestly would not come back to this place if you are that selfish to put your staff or customers in that situation that could put them at risk with their health .

We are spontaneous travel junkies, and we always rent a car. We live…read more downtown and this is the location we always go to. The staff is always super friendly (never have I had a bad experience) and sometimes when the husband goes on his lunch break to rent a car and they need to make a copy of my driver license they will allow me to come in later that day to do so. If you need to rent a car, come here! We are loyal customers!

let me start by saying that the reservation experience was wonderful. I switched my usual location…read moreof Kingston pikes to summer place downtown. only because it is closer to where I currently live. Drew was AMAZING! Treated me wonderfully and was so nice and professional,but still caring! amazin service. they are my new go to location!

What a great experience at Avis in Tyson McGhee airport. I…read moredon't normally stick with one car rental company, but my experience today is going to make me stick with Avis. I was helped by Crystal. What a great representative to have for your company. Crystal had a way of tending to my specific needs that made me feel so valued as a customer. Truly nice to see this level of Customer Service!

At location McGhee Tyson Airport 1) Unexpected expenses…read more - They charged an extra $250 to my credit card. - They charged extra for fuel service even if I returned the car with a full gas tank. 2) I reserved the Toyota Camry, but on the pickup date, they swapped the car with a Chevrolet car with poor maintenance (warning light popped on the dashboard