Very professional operation. Owner manages the counter himself most of the time. Very helpful about explaining how the rental car's features work. And on top of it all, the car he gave me on my rental only used a half-tank of gas to make a round trip from the Valley to Santa Barbara ... obviously selected vehicles for the fleet that are cost-effective for the customer. Will definitely come back next time I need a rental! read more

This branch has been our go to car rental place. Staff are amazing, extremely helpful and very easy to deal with. Whenever the car that we reserve is not available (or even when it is available) they will offer something better. Just a while ago my wife made a reservation for a car. We have limited budget but want a comfortable 6-passenger car for our long road trip so we went with a minivan. One of the staff who was helping her politely asked "would you like to be upgraded?" My wife was hesitant cause she is used to other car rental place that charges extra if the car reserved was unavailable. She answered "no" due to the potential upgrade cost. The staff courteously asked again "are you going on a long trip?" The answer was yes. The staff said they have a more comfortable ride which was a bigger, better and newer ride - the expedition max which just arrived this morning. Long story short (which it was actually short) she came home with an expedition for the price of minivan. To top it all, everything went so smoothly. She was in and out in about 15 minutes. Everytime we come here we were treated with dignity and respect. I hope i can give more stars but 5 is the limit. Our family loves long road trips and everytime we have one we always come to this branch. Thank you Avis/Budget! You always make our vacation memorable and most of all safe and comfortable! read more

We had to wait in line 4-1/2 hours to get a car. Nothing like the one we reserved a full month early The manager would give anyone an answer as to if we would or would not get a car. Never will I ever go back to Avis, regardless of which airport I go to. read more

Always a great experience.. Juan has always helped me and been on point ... very easy in and out system .. thank u

Old man running the front desk is a joke. We needed an SUV and this was the only place closest to us to have one, it was cheaper to pay in person so we went an hour before closing and somehow none of our cards were reading in the system. SIX CARDS and none of them read?! He swiped his and his info came up but of course it would since his information is in the system and we've never rented from this location. Such a joke, don't waste your time. read more

I believe I left a baseball cap in the car I rented from Sunday to Monday and I've been trying to reach a human being through the Busget or Avis # all morning to only get pushed through the call center. Can you please give me a phone number where somebody will actually answer so I don't have to drive an hour and a half to see if the hat is there I'll change the review once I get a response but it's really frustrating that I just keep getting pushed through the call center all right and can't get anybody to pick up to answer a simple question. Please help read more

I rented a car in Manhattan back in August. When I received a copy of the invoice I realized they had overcharged me at least $250. I have called customer service 3 times and spent hours on the phone but after more than 3 months I still have not received a concrete answer or refund.. read more

Easy and quick service, friendly and welcoming. Upgraded me, no extra charge. They might be my go-to spot when I'm in need. Highly recommended 5 's read more

We just moved into the area and this Avis is 5 mins away, so I gave it a shot in December 2022. All was well. Easy. Juan was nice, I appreciated our conversation and overall communication. Cut to today, this time my wife needs a car for a quick business trip in SF. We rent cars at least twice a month for business. This time, there was an older Caucasian gentlemen at the front desk. The man acted like we'd just walked into his house and disturbed his afternoon news time, the tiny television was blaring. The man was wildly condescending when going over the contract, acted like my wife was someone that he thinks will trash the car (seriously just driving it to SF and back); he kept reiterating that the inside of the car needs to come back clean. THE AUDACITY. He also felt the need to point out where every "X" needed initials, like she's never rented before. She could barely sign, his finger was in the way! THEN, out comes a little Nissan car, which was fine, but it had over 36,000 miles on it. And this time there was no walk around like I'd had in December. Now here's where it gets dicey. My wife drove through rain and dry weather, mostly freeway, and the car didn't steer straight - the suspension was completely off. She had to hold on tight to the wheel at all times, otherwise the car would go off course. A bump in the road and she was fighting the car to steer straight! My wife is an excellent driver, clean record, always safe, but she feared for her safety today. We've both been making the LA to SF drive with rentals for years now, and she said this is the worst car she's ever driven. We even had a rickety rental in Waikiki last year, and this Nissan rental still reigns as the worst car. When she arrived in SF tonight and found a spot (on a hill of course), THE CAR TOOK OFF BACKWARDS WHILE IN DRIVE, THE GAS IN ACCELERATION! What a nightmare! She called me afterwards in a panic. She's from the Bay Area and none of her vehicles ever did this to her! Ugh, I felt so bad that I couldn't make this situation better for her today. She didn't realize the car was truly unsafe until she was on the freeway for a bit. She thought maybe it was the rain - but nope, it was the car. By then it was too late and she just wanted to get to the Bay Area before dark. Now she has to have a day of anxiety tomorrow as she grips the wheel for dear life all the way home. What a dirty trick you played, Avis, letting my wife pay for a subpar transaction and dangerous vehicle. I just tried Enterprise for 10 days recently, I should've had her rent from there. My mistake. I got an Audi SUV for close to the same daily rate. It was in great shape and Evelyn, my associate, was phenomenal! But my wife thought the smaller Avis operation was more her speed. My wife better come back to me in one piece. If anyone reading this values the life of their spouse and/or loved ones, please find a place with safer vehicles. The rude man at the front desk would've been water under the bridge had the car been safe today. Two things: retire the silver Nissan car, and retire the older man at the front desk who's either racist, sexist, or a little of both - we couldn't decipher. read more

Avis Rent A Car - If you get this car - TAKE IT BACK AND GET A DIFFERENT VEHICLE - this one is dangerous! - Car Rental Near Me - Los Angeles, California

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Alex , he is a team player! An all star with great customer service and quality knowledge. The smoothest experience from beginning to end. We even had to extend the rental 2 extra days and he handled that with the best professionalism. Easy and hassle free. I've rented from Avis in different cities. By far this location is the absolute best! Alex at Avis Tarzana is your guy! :))) read more

Just picked up a rental car... and I just can't believe how easy this was. Made reservation this morning using the Avis app. Received confirmation quickly and felt quite reassured that there would be no glitches. I'm just not in the mood for dealing with glitches. The office was easy to find. It's rather basic but functional. I completely forgot names, but both the gentleman who completed the transaction and the gentleman handling cars in the yard were friendly, efficient, and very decent people. I felt completely appreciated and respected as an Avis customer. Although the car isn't " the car of my dreams" it was clean, in good working order, and will completely meet my needs. I rent Avis cars for business but that's always airport offices. So wasn't sure how things would go at a local office... but it's just as good. Bravo! read more

Professional, attentive, knowledgeable, and honest service. Really great experience overall. Alex and the whole staff was accommodating. They were available for me to check out vehicle type examples, meet Spanish speaking language need , and helped me make the rental happen with respect and courtesy. Alex got it done smoothly! read more

I rented from Avis after leaving my personal vehicle at the body shop. I was hit by an idiot who didn't know how to use a back up camera. I rented an HRV from this location. The car was clean and I got it for a decent rate. The employee at the desk was super helpful with answering questions in person and on the phone, and I had a ton because this was my first time dealing with insurance for a rental car. I'd go back - renting a car from here was the least stressful part of my week dealing with my car's repair. read more

Have rented from this location multiple times, nice cars and attentive folks. There are rental car companies closer to me, but I will drive a little further for a clean, low mileage late model rental handled by polite and professional staff. read more

Absolute worst customer service anywhere. No exaggeration: I am attempting to cash in on a promise made by Tarzana manager for a pickup. It's impossible to reach them locally. I've literally tried a total of 67 times but it's always transferred nationally. Nationally, they say you have to talk to the local office & say that they can not help. There is truly no way at all to reach them regardless of the issue at hand. read more

During the time of right now, my mother had to rent a car because her car was obviously not working, but this Rental service had literally withdrawn money from my bank account on chase without asking of two charges that were together $150+ I needed this money to buy something so I can earn more money with it and now I've lost the process and momentum with doing it. read more

Avis Rent A Car - Took money and over charged my account making it go past negative. - Car Rental Near Me - Los Angeles, California

I'm going to pile on the bad reviews for the Tarzana ventura CA location. This location is terrible. First problem, the car literally had no gas when I got in it. Went back in and was told I would have to wait for "the guy" or whoever to get back from lunch. Waited 30 minutes, he finally came back. Then I'm pretty sure he drove to San Francisco to get gas. Took at least another 30 for him to get back. Gas stations all over that area. So glad I didn't have my young kids with. Next problem, we were out with the family an hour away and noticed one tire almost flat. This is the next day of an expensive month long rental. The valve cover was missing from that tire, someone probably filled it up before dropping it off last time. Called emergency roadside service. Waited an hour and half, no exaggeration. They said we were covered on the service. We didn't buy any extra coverage but were checking. They said we'd hear from someone right away. Another hour, no call and no one showed up. Again, with 2 small kids. Disaster of an afternoon. We hobbled home slowly. I called the location, was asked if I noticed it before I drove off the lot. Obviously not. He couldn't tell me fast enough it'd cost 50 dollars if we wanted to switch cars which of course they didn't have anything similar. It's a super small jam packed lot full of trucks. I was livid. Went and got it fixed on our own. Highly recommend Delco on Ventura Blvd. btw. Fast forward post return, of course they are charging us $220 for the privilege of no response on emergency roadside. I know this isn't all the fault of the Tarzana location but the whole rental experience was our worst. We used that location because they had good weekend hours but I would highly recommend against this location. We'll be avoiding Avis Budget. read more

We had to rent a car from LA to SF while vacationing. Mr. Alex Strom the agency operator at the Tarzana branch was an absolute pleasure and was extremely helpful to us. Found the right car and accommodated for our needs. Had a positive experience, a warm smile, and I am thankful. Would rent there again. read more

Absolutely horrendous and laughable customer service. I called probably around 10 times throughout two hours WITHIN store hours and no one at the office location ever bothered to pick up the phone. The international customer service line that I was transferred to tried to say that the line was likely busy, but I'm fairly certain that the lazy staff on shift just decided to dodge my calls instead. NOT how you run a business. Do better. read more

I reserved a car weeks ago. My reservation is for tomorrow morning. At 5:59pm today I got a text that said "Please contact Avis Reservations. This location is out of cars". The location closes at 6pm and literally text me 1 minute before they closed. Also, they didn't even give me a number to call. I looked up what number to call and they said another location which is further away has a car. I said that is fine and asked if they will pick me up. They said I have to scheduled it 24 hours in advance. I explained that it was not possible to schedule this 24 in advance because I just got the text 5 minutes ago. They just kept saying "That is the policy". They were of absolutely no help. read more

Scammers. Rented a car per month. After 45 days they send a Repo company and charged me 2500 dollars. Scammers be carful.

I rented a car from this location and I was met with fast and friendly service from a gentleman that was very knowledgeable. He had my rental washed and ready for me upon my arrival. Thanks Avis read more

Believe everyone who says that they are sneaky and unhelpful. They are. I will add more when I'm not fuming mad, but here is a tip that will help you out: rent from the Hertz in Reseda instead. My in-laws rent long-term from them each time they visit us and they have always been very happy with the service Hertz Reseda provided. Wish I would have paid a few extra bucks to go with them instead of Avis. Trying to save a few dollars with Avis ended up costing me way more money in the long run. Shame on them for their non-existent customer service. read more

Do NOT pre pay - you lose your money as soon pay with no chance for full refund if you need to cancel. They charge $150 cancel fee. RIP OFF

This is an absolute five star location! Ram handled my rental and did everything humanly possible to make it an all star experience. I will definitely rent here again. read more

Avis Rent A Car - Car Rental Near Me - Los Angeles, California

Horrible customer service. Came in to pick up a rental after making a reservation online and there were no cars available when I arrived, they then acted as if they had no responsibility in the matter and said if I wanted to drive to another location I could pick up a car but they would not bring me a car from another location. Called the customer service line and was told they only guarantee the price but not that they will have a car available. I will never use Avis or Budget ever again, horrible experience all around! read more

I went in today for a company paid for reservation, the moment I walked in could feel the manager's staring me up and down... he immediately asked me if I had a credit score that would qualify me to rent a car from his organization.... I explained to him my credit score was irrelevant & it already been purchased and paid for and also insured by American Express which was on file. Needless to say his racist attitude and rude behavior didn't change. Not only would I not recommend this place I would strongly recommend that you do not do business with this owner or the company. read more

Amazing experience! Really great customer service and the car I received was top-notch. Simple, quick, easy and convenient experience. I cannot understand why anyone has given Tarzana Avis a poor review, although I've got to imagine it's because I'm surrounded by people who can't do something so simple as to rent a car.. Seriously? C'mon, my ten year-old could have successfully rented from here with no problems, whatsoever. read more

Weekly Rental great customer service and friendly staff? My car has been in repair for a minute. Radiator went out, it took two days to complete but then my electrical went out on my Windows. Now I am stuck again. All 4 not going up or down. I need my car to return rental. It's been two weeks. Alex is awesome and patient while helping the customers very friendly staff. Thanks again Alex . Tarzana Ventura Avis Rentals. read more

So I need to make a next day reservation and it's 5:45PM and they close at 6PM. No problem, I call. Me: (In a good mood) Hello! I needed to make a reservation... Moron on the phone: Sure! No problem one moment... *Click* Call Back Me: (Slightly annoyed) Hi I need to make a reservation for a pickup. Moron on the phone: Oh...you called back...okay... sure no problem please hold... *Click* Call Back Me: (Very annoyed) I don't appreciate you hanging up the phone on me twice. I just want to make a reservation. I know you close in 10 minutes but do you think you could pretend to care and take down my info?! Moron on the phone: I uh....don't know if we can make a reservation now, were close to closing up...right now. Maybe you should call back tomorrow? *Click* Calling back Me:(Spitting Fire and fire engine red now) You are without a doubt the most incompetent idiot I've ever dealt with. Who's the manager? Moron on the phone: I am...why do you keep calling back? I have to get off at 6. I didn't rent from this guy....guess why. read more

Unfortunately, I blindly made a reservation with this pathetic rental car service without checking Yelp first. As everyone else has mentioned, Ramy (however you spell his name) has absolutely ZERO customer service whatsoever. I had made a reservation for an earlier time but was unable to make it. Of course, instead of honoring the fact that a person even made a reservation for a vehicle, he was rude and wanted to waste my time and energy. His "wanting to help" sure wasn't very helpful at all and on top of it, was greeted with shouting & accusations of constantly calling. I made ONE phone in the morning to confirm the reservation, I was then called by HIM and due to his lack of professionalism, I had to call back for further explanation. My reservation had a free upgrade but he was throwing it in my face as if he's doing me a favor. Sorry, you're not doing anything except pissing people off. This will be my first and last attempt of bothering with this establishment. read more

Needed a car right away after an accident on a Friday afternoon. Based on location, I went to Hertz, then Enterprise, then Avis. Hertz and Enterprise are definitely not equipped to handle an emergency but Avis came through. We called and they held the car without a reservation until I could arrive(maybe 20 minutes after the call). Alex helped me get in the office and out in a car within 10 minutes, if that. Can't ask for more than an emergency being handled within a half-hour. Thank you Avis. Meanwhile, Hertz(Woodland Hills) had one person at the rental desk and there were three others in front of me. Enterprise(Woodland Hills) had no cars(though the operator we called said a car was available) plus they push walk-ins to the back of the line(a policy I guess I can't disagree with). So Avis was able to handle an emergency, Hertz and Enterprise can not, plain and simple. read more

Avoid the trouble and go to another rental car that actually values customer support. The guys working here only want your money and will hike up prices on the car rental. They also forced me into paying for the insurance when its supposed to be optional?! read more

Buyer beware: This guy is a crook. The Indian owner guy is rude and obnoxious, he will get mad if you don't want to pay for insurance. Then he says he took off the insurance and says sign here, but he still didn't take it off! I question him on it and he gets upset when I question why he is being sneaky. I told him I was gonna yelp this encounter, he gets a smirk and challenges me to do it. He does not care about return customers. There are too many other competitors nearby to use this Well, Ram, as we agreed, I signed up for yelp just to write this review. Beware of the positive reviews of this place, they appear to be written by the owner. You've been warned! read more

I love Avis and I only rent from them. Most of the time their customer service is great and I have had no problem with their employees... However, for some reason one of the gentlemen who works at this location seems to be in a foul mood every time I've been here. Let it be early morning or closing shift. I didn't catch his name, but he's a tall guy with mustache and glasses. He was being rude the whole time I had my transaction with him and when I had a complimentary upgrade, he didn't even try to make it happen. I ended up stopping at an airport during our road trip to finally get my upgrade. read more

I rented a car for a whole week. Prices were budget friendly and they even tried to save me money!! Customer service was great! Thank you Sam!! read more

Very helpful. I rented a car from Avis Northredge location and paid in advance. When i habe got there they did have my car, no apology and no solution. Thanks God for Tarzana location, they provided me with upgraded wonderful vehicle. Excellent service. Highly recommend. read more

Agreed with other two parties. I just called to extend my reservation by a day and Ram (Indian fellow) was completely rude and argumentative with me. He was trying to tell me I didn't even have a reservation when I just told him I wanted to extend it. Also when I first rented the car, they didn't have it ready in time and had to wait around for them to clean it. read more

Glad to see others expressing the same feelings abt this guy Ram at Avis. Guess what?? After my review, he begged me to take out my comments from yelp.. That too with an attitude.. Hahahaha, rather than improving on the customer service, this guy is going from bad to worse..i wonder why Avis has retained him for 13 years :) read more

Horrible customer service and a cheat! I did weekly rentals from them when my car was in body shop. I used to pick up car at 9:00 am weekday and return 9:00 am saturday. One week I got there early to pick up the weekly rental and was given a car at around 8:30 am. When I returned the car on Saturday at 9:00 am (that's the earliest they open on sat.) I was charged for an whole extra day because of the 30 min early pickup. I was not explained of the extra charge when I picked up the car. They just sneaked in the charge. Be very careful. Look at the charges on the "Estimated Charges" sheet when you sign the paper. Needless to say, I called the guy a shady crook to his face and took my business to enterprise. read more