What could they improve ? Pretty much everything !!!! I should have known better then to go back to this location , being that employees are always rotating & or disappearing i figured I'd take my chances & hope & pray for decent customer service !!! Also the collision place i was using for my carrier was conveniently located very close . They had told me they had plenty of vehicles to choose from & that the insurance Co. who was covering the rent car had entered the necessary info into the system . When i arrived there to choose a car , all i was being offered where cars way below the value of what was stated i was allowed which was $100 a day vehicle , since there had been i complete misunderstanding and bad communication between enterprise and the insurance which i was not aware of , they could have explained that to me and we could have figured things out but instead they were very disrespectful and not nice or professional or attempting to explain things to me so everyone could work out. The entire scenario escalated into a very unpleasant encounter and sadly it was pretty shocking to say the least . last time i rented from them i was $6,000 out of pocket after they told me everything was covered by insurance , & again i should have not gone back there , as i stayed sitting in the waiting area hoping to resolve things they decided since they heard me on the phone & thought i was being too loud , i was told they won't rent to me & once & ended up 1/2 hour away in Thousand Oaks where there was a real sense of pride & professionalism which was not existent @ this location , & if everything wasn't bad enough with this location , they had the audacity to say completely mean spirited things & complete untruths about my character to the employees @ the Thousand Oaks location , anyone reading this be aware that if you aren't being treated with respect , it's not you , it's how they are & some how they are getting away with there very bad ,mean behavior ! There has to be some accountability , idk but this is just not OK !!! read more

Needed to rent a car and spoke to Jaylin on the phone. Since I was without a ride, Enterprise sent a driver to pick me. She was courteous and really nice. Great at conversation. When I got to Enterprise, Angel helped me out at the front desk. Connor showed me cars to choose from and explained everything. When all was done, Jaylin helped with checkout. The staff were great. Friendly and clear with information. It was an easy experience, and I was in and out in no time. Thank you! read more

Enterprise Rent-A-Car - Enterprise entrance - Car Rental Near Me - Northridge, California

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Bought a Tesla 3 (great purchase). I got the check back because I paid for Dmv more than required. This is just to show their honesty. Got this check (no words). read more

Enterprise Rent-A-Car - Car Rental Near Me - Northridge, California

Nothing special and not very friendly. Try another location for better customer service.

They are always helpful. Quincy is awesome. The cars they have are always nice. Enjoy going to this location the most.

Huge thanks to Quincy and Jaylin! My car got hit recently, and the insurance company sent me here for a rental. I was pretty clueless about how it worked since it's my first time getting a car rental (I know lol) but Quincy was so patient and just a genuinely kind guy. Jaylin helped me out at the desk too, and he was awesome despite how busy they were. They really turned a bad day around. Quincy, thank you again! read more

Not helpful at all buddy was rushing us to choose a car quick since closing time was near and was super rude (black guy with glasses)

Complaint Regarding Unprofessional Behavior by Manager "Nico" - Northridge Location I am writing to formally file a complaint regarding the conduct of a manager named Nico at your Northridge branch. Today, I visited the branch to request a car change. Nico informed me there was no availability and advised me to try another location. When I asked if he could contact the other branch on my behalf to check for vehicle availability, he declined and told me to call them myself. When I tried calling right afterwards I discovered that the location he directed me to was actually closed, and no other nearby locations were open. Meanwhile, as I waited, I witnessed Nico assist another customer who did not have a reservation into a vehicle. When I asked for clarification, he then told me cars were available but only for customers with reservations. This was confusing and frustrating, especially since I already had a car through Enterprise and had been referred to this location from another branch specifically because they said this location had availability. The dismissive attitude and unwillingness to assist a returning customer with an existing rental are disappointing and unacceptable. His behavior reflects poorly not only on the Northridge location but on Enterprise's overall reputation for customer service. I would appreciate it if this incident is investigated and appropriate action is taken. I'd also like to be contacted regarding this issue. Thank you for your attention to this matter. read more

Everything was great thank you! Let me start by saying, i walked in without the reservation. I was seen right away, and greeted with a smile, the whole process took about 10 minutes & and I was on my way.. Today when I return the car Brian was extremely nice very efficient checked the car, offered a ride. Santos(extremely nice and pleasant) was a gentleman that gave me a ride back to work. I think the entire team deserves credit! Thank you guys for making this an excellent experience! P.s. $40 a day is a still. read more

Worst experience of my life dealing with this fucking branch they are so horrible and they will kee charging you and overcharging you. I had a horrible experience. I kept a rental for 2 1/2 weeks already paid over $1900. Then they kept my deposit of $300 saying that I still owed on the rental so they took the deposit because I owed on the rental then when I dropped the car off, they still have the nerve to charge me $45 more and then I still owed on the rental. So what's the truth here this is absolutely insane. Never go to this enterprise. read more

Fast great service New car given No long wait Great prices Good reliable cars to choose from read more

I made a reservation for a pick up truck and went to this Enterprise to pick it up. I was told, very rudely, that they didn't have the truck, and felt very unwelcome. It was an awful experience, and I will never attempt to rent from Enterprise again. I will also tell others to stay away from this horrible company. read more

Tony was super helpful, help us pick a car that was gas efficient for our road trip! There wasn't many options because of the holidays but he did what he could with the inventory. The process was fast and easy. read more

We had used Enterprise only since 2000. There has been some problems renting but the employees always found a solution. Yesterday, our car ended in the mechanic and We called Enterprise to confirm if their had cars available. The answer from the employees over the phone was affirmative. When we asked for a ride from home to the business, he informed us maybe in the afternoon. We needed the car sooner. We Uber to the office to find out there were no cat available, no other Enterprise with cars and unable to take us home. He was very apologetic but showed no effort to assist us. First time in decades. This most be the new services policy. We were so upset that we started walking. Being seniors, we had to contact Uber again to get home. Shame on you. It was a very poor service and uncaring. Lost a customers from decades. read more

No stars for no service !! So I had a confirmation for 12/24 @ 3:00 pm but guess what? They closed at 3:00 pm for Christmas Eve. Confirmation said they closed at 6 pm and no one ever bother to call me to let me know they would be closing early and the best part ? When I got to the Enterprise office there was another customer there who arrived BEFORE 3:00 pm and the office was already closed / now this just gets better..... I call Customer Service to find out that the only place I can rent a car from Enterprise is at the Airport for DOUBLE the original price (Thank you for absolutely nothing, Anna) - familiar with "Bait & Switch " ? Poor Communication, lousy Customer Service and TOTAL disregard for their Customers..... "Fool me once shame one you, fool me twice- shame on me"-I'm done ! Super disappointed read more

Really awesome staff at this location. They have a nice variety of cars, clean lobby and professional team. Their regional manager went out of her way to make sure I had a great experience as well and got a car that fit my work needs. Thank you! read more

Daniel, was helping at the lobby , another person from ABC paint shop got there after me, Daniel acknowledged only him calling him "hi boss" I felt discriminated by Daniel his actions, so I talked to Daniel and I said I was next he said oh ok , I go what's your name he said call he corporate office "I don't care" read more

I came in this past week with no appointment and was helped by Denise. She was so incredibly helpful, communicative, and knowledgeable. She has wonderful costumer service skills and is so friendly :) she really went above and beyond to help me, and I am so grateful! I had such a positive experience renting with enterprise because of her. read more

Once again this branch outshines the rest!! We exclusively rent from Enterprise, and Tony and Denise helped my husband when we were in a real pinch. It's Labor Day Weekend, we're moving and in between cars. Needed an SUV asap and luckily this team delivered!! Always kind, prompt, professional and clean vehicles. Thank you all again for being so helpful. SO APPRECIATED!!! read more

I was hoping to get a Toyota but got a Nissan. I still have a good experience though. read more

Enterprise Rent-A-Car - Car Rental Near Me - Northridge, California

they're great with vehicles, i highly recommend you this place/ location in Reseda and also highly recommend renting this vehicle MAZDA CX5 it is a super economical on gas and spacious!! read more

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Jamie and Nelly the staff at this location are incredible always smiling happy to help, not having your car and being in an accident is already stressful and they always make every situation so pleasant, thank you jamie and Nelly 100 stars read more

One of the guys there is a jerk! He didn't let me rent a car ! Supposedly because my license was un valid then I bring the certificate license online becase thats enough for the DMV and POLICE DEPARTMENT for me to drive! But not for him! He kept refusing to rent me car and now my insurance is being waste because of this jerk! read more

JALEN horrible customer service very rude . Did not seem like he wanted to work . Which I'm not surprised about that. Had me waiting for a very long time to let me know there was no more cars available. He was giving many customers a hard time . Very unprofessional. read more

Sella provided professional and friendly customer care in not only arranging my car rental but also offering complimentary rides to and from the repair shop to make the unfortunate experience of getting rear ended that much better. The entire process was very quick and smooth, and the invoice was instantly provided electronically to take the hassle out of insurance claims. It was amazing how fast they were able to take care of me even on a busy weekend morning. I was also happy with the selection of vehicles that they had on the lot for me to choose from. After my experience getting crashed into out of nowhere while stopped at a red light, I thought I might as well go for a bigger car to rent. I would highly recommend coming here if you ever need to rent a car in the Northridge area! read more

Enterprise Rent-A-Car - Car Rental Near Me - Northridge, California

Horrible service they have you waiting a long time to not even help you not only that he had a bad attitude . Jalen should not be asking me questions about my accident like I don't want to talk about that please that's my personal business . He had me waiting to get put into a rental through my insurance for him to tell me nothing was available all the time I wasted there I couldve been told something way earlier . Sorry but Jalen was not helpful at all . Not only did he do that to me but he did that to other people . read more

Shocked to be leaving a 5 star for a rental car company, but so far the service has been good. Very friendly and efficient, and I enjoyed working with the gentleman at this location. read more

Enterprise Rent-A-Car - Car Rental Near Me - Northridge, California

Jessenia was nice and helpful through the rental process today! They were busy from what I saw and short staff so I appreciate it. Much appreciated. read more

I can't say this about all their locations because honestly I was frustrated with some of the locations when check engine light was on and I tried to switch the car for their sake, preventing any fur problems, those locations wouldn't care but Northridge was my original place that I rented the car. Louis and Clare were kind, attentive and cared about what I was going through ( car accident) hence the need for a car rental. Staff in this location are wonderful, helpful, patient and friendly. You don't always need a car for happy reasons and I definitely didn't go there for a good time, but they made it easy. read more

I have always rented my vehicles from this location due to the staff always being very helpful and streamlining the rental process! My past two visits I've been helped by Angel he made both visits a breeze from swapping my vehicle too giving me a variety of cars to choose from. read more

Enterprise Rent-A-Car - Car Rental Near Me - Northridge, California

My husband and I had reservations for a mini van. When you drive in the lot there is a big pot hole you have to avoid. They tried renting us a van that was scraped up all the way down the right side with a big dent!! Obviously whoever had this when it happened had to pay to fix it. Why didn't Enterprise fix it before trying to rent it to someone? Renting costs a lot of money and we want a nice car/van. Needless to say we cancelled our reservation and left. I have rented from this Enterprise for years but no more! read more

so I rented a car from the Northridge location hoping to go on a family trip and while I have my 2 kids in the car and husband driving 30 min into the freeway someone informs us the car is on FIRE!!! the Northridge location didn't even check the car to make sure oil was good and tires before giving it out to another client!!! and enterprise took 2 hours to bring a new car and I had to fill both cars now with gas horrible horrible customer service and even worse manager!!! -0 stars If possible read more

not yet came to drop off the rental and finished the financial paperwork for rental , plus need a courtesy drop off . J.lo was awesome 4 stars , LEO wasn't here , but J.lo took care of me . I will return soon read more

Pick up and drop off were both easy. Friendly staff, one guy complimented my outfit. They drove me to and from the auto body shop free of charge. My experience was great here. read more

Demand an itemized receipt before they charge your credit card on file. I haven't had the car for two months and monthly I get fraudulent charges on my credit card that don't belong to me. I called the office numerous times and all I get is a run around by everyone there and they leave me on hold for 30 minutes. So pathetic, very upset with this experience at this location. read more

Super nice staff at this Enterprise. I wound up coming here to get my Mercury car insurance- supplied rental car when my own car was getting repairs done because they were more accommodating and much kinder on the phone then the two Enterprises closer to the body shop. Great customer service. (: read more

Check in and out of this car rental has been an easy transaction. The staff were all professional and friendly. They know what they're doing. To me, it looked like they're short staffed, however, they tried their best to get to their customers as fast as they could. Thanks for a great service!!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Northridge, California

If I could give 0 stars I would! Currently I'm sitting in the lobby waiting for an Uber driver to pick me up at this location. You see I reserved a car for this location a week ago, with the understanding that a full sized car would be available as expected when I made my reservation. Unfortunately not one single car on the lot is what I rented. Not a single one!! 100 cars sitting aside for other people but nothing for me!! I'm so sick of the lack of customer service at Enterprise! Next week I'm out looking for a new car so I never have to deal with enterprise again read more

This is a follow-up to my review on 7-10-24. After leaving my message, the quick response said to email them my information to be looked into. I sent an email that same day and am still awaiting a response. That was a check-the-box, pretending to be concerned for the reader. Although this could have been a big disaster, Dollar Rental in Simi Valley came through in a big way. The customer service was excellent, the professionalism was on point and Arman called me immediately after my booking to clarify my needs. Great customer service from Dollar Rental Simi Valley! read more

The Northridge Enterprise Rent-a-car (8438 Reseda Blvd) and Vicky P were made for each other. It is the most unethical rental place I've encountered. NOT SATISFIED AT ALL. I was cheated by this establishment twice. I guess, first time shame on them, second time shame on me. First, quoting me $25+tax (a special Caliber collision price), but when I arrived, it was $29+tax. Second, passing off an old crack as a new one and charging me for the repair. The crack had dirt, grime, and water residue. It is not something that looks like a fresh crack. I had it for a day and used it for a little over an hour. I've attached pic to show. I would never rent from this place, and if I can help it, never with Enterprise. My warning to everyone, avoid this place, and if you have to check everything carefully and get in writing. read more

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