Tony L. took care of our return quickly and efficiently. He was also smiling, very happy and a…read morepleasure to do business with him.

DO NOT RENT FROM ENTERPRISE FOR ANY SPECIAL OCCASIONS!…read more I made my reservation with Enterprise Exotic Car Collection in Troy on 3/7/26 for my little brother's prom on 5/27/26. I reserved the vehicle class "Mercedes GLE, BMW X5, or similar." To make sure everything was set, I even called on Saturday 5/23/26 to confirm the Mercedes GLE was still available and in stock. When I arrived at 12 PM to pick up the vehicle, the location was completely chaotic. There were customers everywhere and an extremely long wait. After finally being assisted, I was told the Mercedes GLE was no longer available because vehicles are given out on a "first come, first served" basis. At that point, I questioned what the purpose of making a reservation months in advance was, especially after calling ahead to confirm availability. The only similar vehicle my little brother liked was a BMW, so we agreed to take that instead. After waiting another 15-20 minutes, the representative came back and told us someone had lost the keys to the BMW, so that vehicle was unavailable as well. We were then told there was a BMW available at the Southfield location. We drove from Troy to Southfield only to arrive and be told they did NOT have a BMW available and had no idea why we were sent there. At no point did anyone from the Troy or Southfield locations offer a manager, meaningful assistance, accountability, or any solution for the inconvenience and poor handling of the situation. I even called the Eastpointe location myself to explain everything. Although they stated they would escalate the issue to a manager, I never received a follow-up phone call. Enterprise completely ruined my little brother's prom day experience. Because of all the waiting, confusion, and driving between locations, the entire day ran behind schedule. I used to rent from Enterprise frequently, but after this experience, I will never rent from Enterprise again.

Busy location, but good customer service. I just had to drop my car off here after a one-way rental…read morefrom Chicago. The Mazda I rented was great. I did hear one customer complain that Avis wouldn't wipe snow and ice off the windows, but I do think that's a little above and beyond. IT would be nice, but never done for me during my many trips to North Dakota

We used to rent our cars from here 10-12 years ago when we relocated to Chicago/San Francisco. Now…read morethat we are back in Michigan and needed a car for vacation, we rented an SUV last week. The owner remembered us and we got the great service/rates we have always had! Drop off box made it easy to save a day of rental. We highly recommend this Avis location!

They dont tell you till they have your money. Oh sorry, the car you requested is not available for…read moreone way. I wanted the Camry, they gave me a Mitsubishi suv. Which i did not want. I wanted a sedan .

Not Customer focused. I brought the car back clean, gassed to the brim and the attendant admonished…read moreme for some white hairs in the back seat that came off my colleagues fur collar. Said she would 'let it go this time', but in the future I'd be charged extra for the 'vacuuming cost'. The Attendant lacked service industry attitude and customer focus, to say the least! She was also unfriendly and strictly matter-of-fact when I picked up the car. Note that I rent cars often on business and am always treated courteously. If you're renting a car in this area I strongly recommend you use the Avis Rent-A-Car on Rochester road, owned by two Somali brothers. They're courteous, friendly and always treat me great. I will NEVER go back to the Oakland Mall Avis service, trust me!

Absolutely the biggest shit show you will ever walk into. Bring your patience and be prepared to…read moretolerate terrible service at a snails pace . Do not bother telling the manager your frustrated, they will just tell you they have a headache and have been up since 3am. Good luck.

Do not rent from here. $125 rental they've charged $800 and never contacted me back after a no…read morefault accident. Left me stranded 3 hours in the snow after saying they'd have a tow truck and replacement vehicle sent. NEVER HEARD FROM THEM AFTER CALLING SEVERAL DAYS. Then they charged my card 4x the amount two weeks later. It's been 3 weeks and the manager called me back, saying he'd refund the erroneous charges as he didn't know anything about the accident! This is after leaving SEVERAL messages and calls. He NEVER called me back and did not refund the charges! I was placed on hold EVERY time I called and was not answered. My card was charged AGAIN last night! I've had to go through my credit card company and am considering legal action. This is NOT a legitimate place of business!

Great affordable pricing for the same good quality services compared to other locations charging 2x…read morethan this area. I got the middle option, $9 for a wash that came with underbody clean! Cleaned my car very well. Amazing place, will be a regular visitor for this place now. Cleaned very thoroughly and dried very well.

Tried this new wash. Stavros, the owner took good care of my car. New equipment did a great job on…read moremy salt-covered car. Free vacuums too. Good family-owned local business-I would highly recommend getting your car done there. Prices range from $6- $13, depending on what add-ons you do. I'll definitely be back!