This place is The worst. Made a reservation and they had no car for me. Only thing they did was tell me to call corporate. Corporate could do nothing for me and could help at all. Don't take a reservation if you can't keep it. They have all these rules if you cancel within 24 hours. What happens when they cancel on you. Nothing. do trust this place or hertz. read more

Horrible Experience - Avoid Hertz! I had an absolutely terrible experience with Hertz. They handed me keys to a car that wasn't even there--completely unacceptable! When I brought it to their attention, they made zero effort to fix the issue, leaving me completely stranded. They close at 5pm i made a reservation to pick the car up at 5pm i got there at 4:50pm i got the keys at 5pm so when i left they were closing so i had to call corporate because no one was in the office because they close at 5pm no apology, no alternative solution, just awful customer service. As spoke with a manager and we argued back and forth because she told me to return to hertz the next day (Saturday) hertz is close Saturday and Sunday as she insisted there were open and guess what there closed!!! This kind of negligence and lack of accountability is beyond frustrating. I expected at least a basic level of professionalism, but Hertz failed miserably. If you're looking for a reliable car rental company, I strongly suggest you go elsewhere. Also they open up at 8am the workers are always late i called corporate again because the worker showed up at 8:40am . read more

Hertz Rent A Car - Hours of operation saying there close on Saturday and Sundays - Car Rental Near Me - Wilmington, Delaware

It took us an hour to get our rental car from Wilmington, DE (train station). The office was incredibly poorly run and there did not seem to be any efforts to accommodate customers. After waiting nearly 40 minutes, one of the 2 agents (although 1 kept leaving), got half way through processing our rental and decided to wait on someone that just walked in the door. The car was absolutely dirty - food crumbs on the seats, console, dog hairs on the back seat and a USED DENTAL FLOSS PICK, WRAPPED IN A NAPKIN UNDER THE DRIVER SEAT. There was mud on the exterior and we kept getting a loud vibration sound on the exterior of the car. When we called Roadside Assistance the next day regarding this, we were on hold 59 minutes before we realized Hertz absolutely does not car. I will probably never rent from Hertz again. read more

Zero stars. I would love for someone to help me understand how reservations can be taken and confirmed, only to find upon arrival at the rental location - with no prior notification - that the vehicle simply isn't available and the only option is to rent a car costing double the price. We reserved a large sedan online to pick up at the Wilmington, DE train station the next day. I should note that I selected Hertz because it is a well-known company and I thought would be more responsive than other rental companies, and I stopped looking for rentals once I received a confirmation and price from them. We arrived at Hertz at the designated time, only to be told that the only vehicle available is a Tahoe for almost double the price. After several minutes of speaking with the customer service rep and the supervisor on duty - and being told the manager is on vacation and there was no one else we could speak with - we were told the problem is the online reservation and we needed to call Hertz customer service. Of course, we called Hertz customer service and spoke with a representative and supervisor, only to be told the problem can only be solved by the local Hertz rental office and that there was literally no one else I could speak with for answers to my concerns. I have reached out to Hertz via email, phone, and messaging, and the response is always the same: Things happen and we can't always have the car available that you reserved. But seriously, why is there some sense that this is an acceptable answer? Did the car breakdown 5 minutes before I arrived at the rental office, so there was no opportunity to even notify me so I could research other options? Of course not, because if that were the case, they would have told me that. Otherwise, there is no reason to not have the car available AND force the new renter to pay a higher price for whatever car is available. If a prior renter kept the car longer than initially planned -- which is the scenario Hertz keeps talking about -- shouldn't that person have to pay the higher price for me to rent whatever more expensive vehicle Hertz does have available? And if the reservation really isn't a reservation, but is more of a statement that they'll try to give us whatever car they conveniently have available when we arrive, shouldn't the reservation confirmation say that? Horrible set up, with customer service that sounds like they have robots repeating the same thing over and over rather than actually trying to make sense of a situation that truly makes no sense. read more

this place had me in there 2 hours just. to check a car out the girl Nia very ignorant and couldn't even help her co worker with the computer when said something she was going back and forth with me don't know how she got this position maybe cause she I sa goofy looking girl but sooooo rude and is not a team player she watched the new lady struggle I have dealt with plenty rental car companies will never go here again read more

It's hard to believe that this is actually a functioning company. We had an absolutely terrible experience with Hertz. They rented us an absolutely filthy car, full of used floss picks, a used sock, and grease stains! When we returned the car an hour after our rental due to the dirtiness, they refused to refund us our money. The manager, Samantha, was extremely rude and actually called the police when we asked for a refund. We hadn't even raised our voices or insulted her in any way. It was a terrible start to our Christmas vacation and an embarrassing attempt at customer service. To add insult to injury, Hertz said that they reviewed our situation and denied our refund. Wow. Needless to say, I will NEVER use Hertz again. What an embarrassment of a company. Pitiful. read more

If I could give 0 stars I would. Do NOT book here! When I arrived they gave me a Chevy Malibu and I had to walk about 5 mins to pick it up. With luggage in tow and several bags I walked all the way there to which they told me they didn't have a Chevy Malibu and that I had to walk back to the counter to get a new car. I said absolutely not, I'm not walking back there with all my bags. They ended up bringing the new contract to me for a Ford EcoSport. I drove it two hours with no problem to my destination, parked it and didn't drive it again. On day 3 I was to return the car back to this Hertz location and catch a train back home. When I arrived to my car there was a flat tire. I called roadside assistance and they said they couldn't really help me because it was Sunday and no locations were open. I was beside myself and frantically tried to figure out how I would get back to Wilmington, DE to make my train in time. I had to go through MY AAA and have the car towed to the Hertz location and then I had to get a $259 Uber back to the Amtrak station. I also missed my train and had to pay to change the time. When I checked my bank statement the next day Hertz charged me $237 without my knowledge!! I'm assuming this is for the faulty tire that THEY gave me!! Just an absolute HORRIBLE experience. No one apologized or reached out. They just charged my card and probably will scam another poor person!! Do NOT rent here!!! read more

I love this little Hertz location. It's located inside the Amtrak station. If you book your reservation online, you can pick your car up in about 3 minutes... even shorter if you're a #1 Club Gold member. They give you the keys inside the train station, and you walk across the street (catty-corner to the train station) to your car, and you drive away. Tadaaaa! Everyone working at this location is super-helpful, very pleasant, and makes renting a car a no-brainer. They'll even offer to escort you out to your car in case you're afraid of the oh-so-scary Wilmingtonians (Oh please. Wilmington is fine. Can we get over this please?) Best of all, many DART buses have a stop at the train station, so picking up the car is a snap... but Hertz also has a "We'll pick you up" service as well. Pretty sweet. The Hertz desk is closed after 7pm on weekdays, but you can still drop off your keys inside the train station after hours. Handy! In Wilmington, I find these guys to be the best value for my time/money. FYI: Right now (April 2010), the Amtrak station is in the middle of major building renovations. Once you're inside the station, just follow the signs and you'll find the rental counter pretty easily. read more

Everything went smoothly throughout the transaction. Everyone at that location was polite and professional. Follow through on customer requests need a great deal of improvement. I had to call back 6 times and wasted over 20 min trying to get a copy of the final bill sent to me because I dropped the car off at a different location. I spoke to several different people that answered the phone at that location. No one informed me that I could have went to the website hertz.com to get a copy of the receipt emailed to me. I did that and it took 2 seconds. This area of customer relations needs a great deal of improvement. Long hold times are very frustrating. Other than that, the vehicle was nice and the location is very clean and fast. read more

-I had a rough start to my day this monday morning and was in a jam on getting to work after I was in accident a couple a weeks ago. I called them after dealing with my insurance and spoke to a woman named Shelly. She was so professional, helpful and would recommend anybody with her service. She deserves a raise, I hung up my phone happy and went on about my day with a smile on my face mostly because of Shelly's great customer service skills. Thanks again!!! read more

Great Hertz location. It is iside the Amtrak station. Very good rates and they accept most of the online discount coupons. Rates can get as low as $12 a day, including taxes. Most Dart buses stop here. Also fast and easy from Amtrak or SEPTA. Closed after 7pm , but there is a drop box. read more

Made a reservation over a week in advance. I arrived on my pick up date and was told that they had no more cars in the lot. They acknowledged that I had paid for and reserved a car but that they didn't have a car to give me. All I was given was a number to their corporate billing department so that I could request a refund. They would not give me a receipt or any documentation, just a "sorry" and basically left me high and dry. I have called the billing department over 4 times and have never been taken off hold or had the opportunity to speak to an agent. I will never book with Hertz again. read more

The females that are managers that work at the desk do not try to help you at all, they act like they are too good to service you. I hated my experience with them there was nothing good about them at all the whole experience was filled with the two females acting like total bitches. I guess that's how they attract and keep customers! read more

Terrible customer service! I'm a president's circle member that travels to Wilmington weekly for business and have been told on multiple occasions after making a reservation that there are no cars available. I was told to wait hours into the afternoon for them to have a car ready for me. They suggested I take a cab to work and come back in the afternoon. What's the point? Both Avis and Enterprise next door have friendlier service, better availability and cleaner cars. read more

I can't even give them a star because I had one of the worst experiences with this car rental. When I went there I had a very courteous experience but on return they have a lock box because they don't have office hours on Sunday and a Hertz employee took my key and said he would email me with return info. He never did and I received an email and a threatening letter saying I never turned the car in ( of which I did). I was threatened with Grand theft auto and that they were working with law enforcement and I would be charged with a felony. You talk about being upset. It was a horrible nightmare. It has since been resolved but you can't get in touch with anyone because they don't answer their phone or the other numbers their voice mailbox is full. All I can say is beware of this company. I have always in the past dealt with Enterprise and my experience has always been stellar. They never treated as bad as Hertz. read more

I will never rent from this company again. I usually rent from Enterprise. The company I work for put me in a rental so I did not choose the company to begin with. Although I was not paying for the rental a hold had to be put on my credit/debit card. Three weeks after I returned the car there is still a hold on my card. It is not scheduled to be removed for another three weeks. This is something I never experienced with Enterprise and the reason I will never use Hertz again. Regardless of who is paying, NEVER! read more

Refused to honor corporate rate. Very rude "manager" Josh and Diana.

I've rented from Hertz at other locations and had a great experience. But the Wilmington location is severely understaffed and appears to be run on a shoe-string budget. I was told by my insurance company to rent from this location, and it took 3 weeks of calling to finally get hold of a representative. (I was able to raise the other Wilmington location no problem, and she called one of the workers there on his cell.) Their voicemail box is permanently full. Basically to talk with them you need to keep calling until the stressed-out guy at the counter has a free minute to pick up. Given that renters need to call them for pick ups (they don't do reserved times), to confirm rentals, and for drop offs, this is a pretty inefficient system! I actually just got off the phone with Hertz Wilmington, letting them know that the car I rented is *still* sitting in the auto body shop a day after I returned it. I knew the autobody shop wouldn't bother to keep calling, and I didn't want to be charged for extra days of rental. IMO, this is one of the reasons this rental location is chronically short on cars. They rent a lot to insurance companies, and by not answering their phones, they end up "missing" a lot of returns, sometimes for days! I witnessed their car shortage firsthand when I picked up my rental. First, they told me there were no cars available. I pointed out that Hertz had just themselves driven me over from an autobody shop to pick up a rental arranged weeks in advance, confirmed twice in the last 24 hours. Also, I needed to drive to work *now*. It took about 30 mins, but they found me a car. Meanwhile, angry travellers who'd booked cars online were being told that they'd have to wait for at least an hour - if not more - to pick up their own reservations. (See the complaints on this site!) Hertz: Hire someone to answer the phone. It's a really simple solution to a chronic problem. I rent cars frequently for business travel, but I'd never rent from this Hertz location. Too much hassle, not enough ready cars! read more

I am beyond upset!!! Hertz Rentals is a joke when it comes to Customer Service. I made a reservation in September for a specific size truck for the Shelter Supply Run. They called me this am at the location I was supposed to pick it up at and said they didn't have any drivers to get it from the other location and could I go there and pick it up instead. I asked if it was the 2500 that I rented - they confirmed it was. I get there and is it NOT the 2500 but a 1500 which is only 2/3 of the size I need AND it is the open cab and not the closed cab which cuts the ability to pack it full down even further. The TWO local offices say they can't help me to call corporate. I call corporate - they say they can't help - I ask for a supervisor and after being bounced around and on hold for 37 minutes they pick up the phone and hang up on me. I reach out to Hertz via their Facebook page and they say they can't assist on an open rental that I can reach out once I return the vehicle. I email customer service and get an auto reply that says they will respond in 5 - 7 working days! NO ONE Is willing to help us now!!!!! The local office just says they can't guarantee a make or model. I understand that I don't care that this is a Dodge and last time is was a Chevy what I care about is the actual size and functionality!! I am about to lose my mind! Sean is at Home Depot now trying to buy some supplies to find a way to make it work at least in some way for us. So now his day is shot with what he needed to do trying to find a solution to Hertz's inability to provide the vehicle size we reserved and are being charged on that reservation. I tried to explain that my class code on the reservation clearing states as part of the description a 2500 Promaster or similar ... a 1500 is not similar it is SIGNIFICANTLY smaller!!!!! read more

I would've given you no stars but we all know that's not an option!!! Don't ever rent from #Hertz they'll tell you your COMPACT car rental is $18 a day but charge you $39.99 a day & then when you let them know of the error on more than one occasion might I add they'll STILL charge your card the wrong amount and take 7-10 business days to give you your money back!! Hertz thank you for all your help!!! & im still waiting on my money & it's not some small amount it's $1,820!!! read more

I've had mixed experiences here but I'm giving them four stars based on the service I had from them during my second rental. The first rental was a joke. The car was three years old and had 50,000 miles on it. It smelled like cigarettes mixed with air freshener, and had dents, dings, scratches, and burn marks all over the inside and out. We ended up having to drive to PHL to pick up a newer car there, which was a pain but worth it considering that we needed the rental for almost two weeks. When we checked in for our second rental from them the following year (this past April), I coyly mentioned how crappy our first rental was and that we were in town for a week of wedding planning, and the manager gave us a free upgrade and a brand new car. It was so kind and nice of them to do, and so greatly appreciated since we again needed the car for ten days. I will be updating this review come September after we pickup another week long rental from them to use during our wedding preparations - wish us luck that we don't get another lemon! read more

TOTALLY AND UTTERLY USELESS, TAKE YOUR BUSINESS ELSEWHERE. Over-charged me $1000 and seven weeks later I have not received a refund. They answer the phone about 1 in 20 times I ring to complain and get an update. Tell me they will action and don't. Truly dreadful customer service - take your business elsewhere. read more

Disappointed. Frustrated. Never Again. This describes my experience with Hertz. When I originally planned for my road trip vacation I was excited when the Hertz representative reserved a Jeep Cherokee for our trip. When we arrived to pick up our rental car we were told they did not have a Jeep Cherokee despite being promised. We were willing to pay the additional cost for the car we wanted, not for some random SUV. Disappointing. We decided to continue with the rental Hertz provided and arrived to a car to find overwhelming smell of cigarettes. Frustrated. We return to the Hertz check in counter and were told no other vehicles are available unless we want a truck which would be more expensive. No thanks. We asked for a refund for our $300.00 charge and were told they would not charge the card. Ended up having to drive 5 hours in my personal car since there was no other option. Two days later I'm staring at a $500.00 charge from Hertz. Never again. read more

The desk agents typically try to help but the car selection 1) never is the same as what you see online (i've reserved a full-size multiple times, and upon arrival been told there is only compact or economy available) and 2) cars have high mileage, and pretty frequently smell of cigarettes, and even have had burn marks in the seats. I'd say I've been let down by the selection and/or the service more than 50% of the time, and I rent here almost every week. Not sure if Hertz corporate just doesn't care about this location or what but its pretty frustrating as a loyal hertz gold member, I would expect better selections / service for a President's Circle member such as myself, and the regular customers alike. Pretty disappointing. read more

We have used this rental company many times and it has been very affordable and accessible. This current time, however, the vehicle registration and insurance paperwork were not up to date. Our family tried to get onto a military base to see a lighthouse and we were denied access due to the paperwork not being up to date. When we called to get the current paperwork faxed to us no one could/would help us. We are pretty upset with the lack of help and the hassle we incurred this time. It took a lot of time away from our family vacation and the problem was never solved. read more

Hands down the absolute worst rental experience I have ever had. They over charged me three times on this. Once they tried to over charge me for gas. But I was smart enough to take pictures of the before and after. They then charged me an extra day BECAUSE THEY TOOK THE DAY OFF. And finally they billed me for a toll that I could prove I paid with my own easy pass. The managers will not fix their mistakes, the regional can not be found, emails go ignored and generally they do not give a damn about you. Rent anywhere else because whatever money you think you are saving they will extort you on the back end. You have been warned. read more