I reached out to Doug, the owner/technician, 10 days ago after receiving a referral from someone who spoke very highly of his service. Unfortunately, my experience was the complete opposite. For most of those 10 days, my calls and texts were ignored. On the few occasions he did respond, he repeatedly said he would "call me back." He never did. Not once. This isn't about being busy it's about basic professionalism. If you don't want the job, say so. If you're unavailable, say so. Instead, I was left waiting with empty promises and zero follow-through. read more

Daniel put in my new refrigerator and it was super fast and easy. Plus I live on the top floor (3 flights) so he's a very strong guy.

I have had the best experience working with Herz Appliances. The owner Doug, is extremely kind, knowledgeable and always available when you need him. I manage a SRO in San Francisco with many common areas for tenant use such as kitchen and laundry. Thankfully whenever any issues arise, Doug comes to my rescue and finds a quick and efficient solution. Something that sets Herz apart from other vendors, is their integrity and transparency on cost. Always keeping the client in mind looking for options to keep things as affordable as possible, while still providing excellent quality and services. If you are in need of a great appliance vendor, look no further than Herz!. read more

I have known Douglas since 2013. He is the most competent appliance repair person ever. Highly, highly recommend!!!

Doug is a very patient man. I was frantic, with a broken washing machine, and he came to repair it the same day, a Saturday. Quite naturally he needed a part, he ordered it and was back Sunday morning. He was on duty watching his two boys over the weekend. So he had Nathan, 5 years old and Lucas eight months old (and 20 pounds!) with him at my suggestion. I am 85 years old and in a wheelchair so reading Nathan Dr. Suess stories, talking about the illustrations was a big treat for me. Lucas was teething and a little fussy so I held him and gave him him his bottle. What a joy for me. I can attest to the fact that Doug is not only patient, but also a very loving father. The washing machine was beautifully repaired and the work site was immaculate. It is rare in our current world to be able to experience interactions that go beyond mere role playing and into the fullness of our humanity. read more

I work for a SF Property Management company, and we've worked with Herz Appliances for almost a decade! The owner, Douglas, continues to be an awesome partner, from repairs to replacements of major appliances. He has been and continues to be one of the primary vendors we reach out to. Douglas is also an excellent communicator. Go ahead, try Herz Appliances the next time you're in need of a repair or replacement. You will NOT be disappointed! read more

My refrigerator failed and I was sure i needed to purchase a new one at a huge cost. I saw a recommendation in a local "guide" and decided for an opinion before I abandoned it. Doug came the next morning (Saturday) and told me it could be repaired. Estinate was around $250. Very long story short, after much effort and many visits, purchase of several parts and endless labor, I was left with a refrigerator that works like new and a bill that totaled LESS than the original estinate. Highest praise for this business. read more

Douglas helped us out with our old stove and was so helpful, nice, and reasonably priced. There was a slight persistent gas smell that we couldn't figure out where it was coming from. Douglas came out the next day, found the leak, checked everything on the stove and oven, and replaced the old tube that was leaking. Douglas is so kind, a hard, honest worker, and we can't thank him enough. Thank you, Douglas!!! read more

Doug said he would back his work by warranty and he surely did. After a month our washer broke again and he came and fixed it right back up free of charge. We could not be happier & will be recommending him to our friends and family. Cons: None Pros: Man of his word and quality work read more

As luck would have it, my dryer quit working on that weekend between Christmas and New Year's. My usual appliance repair place was closed for the holidays, as were about 4 others I called. I happened on Herz Appliances and talked to Doug. Doug was friendly, honest and reasonable. He showed up on time (actually, he adjusted his time, because I was late getting home), diagnosed the problem (broken thermostat fuse - or something like that), and had it repaired in about 15 minutes. Doug was so good, he might be my new favorite appliance repair person now! read more

I found Douglas though Craigslist. The young gay helped us twice ready. Last year my stove broken down and this year my 25-year-old dryer was not working. I called very late evening this time, he answered the phone and came next day. Fixed again! $80.00 to change broken bell. I save my money and time. Yes, he is very polite and professional too. I would use him again next time. read more

I absolutely recommend Doug of Herz Appliances Repair, [1700 Bay Street, SF (Marina area); phone # (415) 672-6874]. He SAVED my once-broken Maytag dishwasher, my Maytag washing machine, my Maytag dryer . . . All of these appliances could possibly be considered vintage, and all now work like new. The most recent problem I had with my washing machine, Doug taught me how to fix it myself over the phone, no charge . . . incredible service. I rarely need to call him b/c once he has fixed something, it stays working indefinitely. Kudos to Doug and to Herz Appliances!! read more

This guy is super responsive and gave an honest response. He advised me to replace my machine instead of wasting money on repairs. Very satisfied. read more

I found Douglas on CraigsList and used him 3 times for different appliances. He is WONDERFUL! Does the job for a good price. I tell everyone about him and they love him too! read more

Our old Kenmore washing machine needed a new water valve - it was dripping water into the tub after finishing the cycle. Douglas answered promptly, gave an estimate over the phone and was able to come the same day. He charged $130, which was $50 less than another over the phone estimate (most would not give an estimate). Douglas arrived on time and because he knew exactly what to do, completed the job in 30 minutes. As a bonus, Douglas is polite and professional. Strongly recommended. read more

Herz listing on Craigslist got me a service call within 2 hours when my dryer stopped drying. It got hot then just cold air. Nothing was getting dry. Instead of selling me on a new appliance, the repairman whipped out his handy extension wand with a round brush on the end - attached to an electric drill... and after a lot of whirring and a blizzard of lint poured out - he tested the dryer - and hot hot hot air came out and kept flowing! He swept up the lint and was on his way at such a low fee I Just Had to go on YELP and say this company has INTEGRITY! Hurrah for HERZ. read more

Douglas is one of the most conscientious repair people I've ever encountered. He came out to look at our refrigerator which had stopped cooling, and spent considerable time defrosting it just so our food wouldn't go bad. He later came to repair a broken heating element and, again, spent time defrosting what had built up over a couple of days and making absolutely sure everything was in working order. He also looked into another minor issue that I mentioned offhandedly while he had the refrigerator partly disassembled, and took the time to explain what went wrong. In addition to all of this, he was very accommodating to my scheduling needs. Next time I need an appliance looked at, he'll be the first person I call. read more

Douglas is the man. Our dryer succumbed to wear-and-tear and needed new rotater-splint (note: not a real part, I don't know parts) and after calling a few places I got in touch with Douglass. Showed up on time as promised, price was reasonable, fixed all problems we asked him to in a timely manner. Would recommend to my mother-in-law (note: do not have mother-in-law.) read more

Great service, reasonable pricing and backed up warranty as promised! Doug came to reinstall my washer/dryer with great prompt service. I didn't communicate however that I wanted the condensation line connected to the drain rather than the reservoir so I asked him to come back to fix that. He came the very next day and spent 2+ hours testing all the lines to ensure they were working correctly and there was no sign of water. He even did his homework on the dryer beforehand to print out specs to ensure he installed it properly. Will definitely use again! read more

Thank You Herz for saving our washer and preventing the hassle and additional cost of buying a new one!

Douglas was great! He repaired my Maytag washing machine that had a broken door lock and weight. He was right on time for all our appointment's and was very neat and polite. The price for labor and parts was SUPER reasonable. I highly recommend Herz Appliances! read more

I don't write reviews, but Douglas's service deserves it. I called him twice within a 2 week period to fix my commercial Maytag washer. Different problems both times. He was able to schedule appt very quickly. Showed up on time and more importantly was able to fix problem on both occasions before leaving. He'll be my 1st to call from now on. read more

I called them on behalf of my employer. He was on time, thorough, honest, etc. Everyone was happy with his services!

He is young, started his business after graduating, excellent, puntual, honest; needed refrigerator check and told me the problem , also fix my microwave at half the price quote by Sears and others. No charge for in my house diagnosis. I highly recomended and will use again. read more

Food wise, Douglas was a life saver! Nothing like discovering your fridge is slowly dying on a late Saturday afternoon (why is it always on a weekend) and found Herz appliances on Yelp. Long story short, after one phone call he said he would pick up the parts needed on Sunday and come out that day at no extra charge! The final bill was lower than his original estimate to boot and he guaranteed the work and parts. All in all a very courteous and professional workman who came to our rescue that we would use again in the future, knock on wood ;p read more

No zero stars possible? I've never written a yelp review before, and I generally give people the benefit of the doubt. "Douglas" (his real name may be "Jhonsson Hernandez" per paypal) came to fix a minor noise in our dryer 6 months ago. It immediately started making a different (and worse) noise as soon as he left. I lived with it, but then called him for a fix...I nicely did not ask for it to be a warranty job. The noise may be gone, but I can't tell because the dryer DIDN'T EVEN START AFTER HE WAS DONE WITH IT. When I tried to reach him, I experienced the same lying as yelp user "Sharelle". He finally came back, said it was fixed but when I got home and it still didn't work. Then...radio silence. I now have to replace the dryer and (and washer unfortunately because of the space constraint). So...long story short, a minor squeak turned into a $1300 replacement of both units. Doug is unfortunately nice (at first) but totally incompetent and his business practice (3 month warranty?) is false. He has now disappeared completely, despite my reasonable offer that he simply reimburse me for labor...I'd even pay for the wasted parts! Do_NOT_be_tempted_to_use_this_guy. You might get lucky (like some yelp users have), but if something goes wrong he will disappear like a ghost in the night. I suspect he is no longer operating in Marin, as his CL ad is no longer showing. Douglas- I dare you to man up and call me....I'll be reasonable. It can't be fun operating with so little integrity. read more

HIGHLY RECOMMEND! Courteous, efficient, honest, knowledgeable, and professional. Douglas was on-time, honored his initial quoted price (even though the ordered part cost more than he anticipated it would), and worked quietly and quickly. If your major appliance needs repair, don't hesitate to call Herz Appliances. Good work, done respectfully! Thanks for fixing our oven and stove, Douglas...you saved our Christmas dinner! read more

These folks are the real deal. They know their machines! They were honest, dependable, ON TIME, arrived when they said they were going to arrive. Helpful, courteous and really cared about our situation. They charged exactly what was agreed upon. The charge for diagnostic "look see" was CHEAP $20.00, before they looked to see what the problem actually was and then quoted what the repair would be. We are 100% satisfied and we wish there were more repair companies exactly like this company. We Will Totally Be Using These People On ALL Of Our Future Repair Needs. read more

Found this company on Craigslist, doing a search for local SF washer/dryer repairmen... From the time I first called in to schedule an appointment, he was at my house within an hour, just as promised. He was very professional and he quickly troubleshooted my dryer problem, went to the hardware store around the corner from my house, and was back to work on it. After about 45 minutes (although it seemed way quicker than that), he came upstairs to tell me my dryer was working again! I tried it out, and it dries like brand-new! I am so glad I decided to call! He even took away an old, broken dryer that I had sitting off to the side of my house, which I had been meaning to take to the dumps. Turns out he can use it for parts, and he agreed to come back in a couple days when his truck was empty, & haul it away! Awesome!!!ll Great, prompt, professional service! I am very pleased with the results! read more

Called for an appointment on Saturday morning, the repairman showed up EXACTLY when he said he would that same afternoon. He was super polite, knowledgeable, and was able to repair our washer within 30 minutes for a very very reasonable fee. Highly recommended! read more

Douglas successfully fixed my washing machine. The price was a little higher than other people, but he was way quicker in responding.

Douglas is thorough and quick. He shows up on time. His pricing is more than fair. He is very polite and his work is tidy.

Herz Appliance has been great to work with. Douglas is very knowledgeable about all appliances and does fantastic work (at a great price). He works efficiently and fast, which is awesome! He is also responsive and always promptly follows up once the job is completed. Highly recommended. read more

Our refrigerator stopped working. I found Douglas on Craig's list. I called at 2:00pm on Friday of Labor Day Weekend. He came over at 5:30pm as promised for a free estimate. We bought our place a few years ago and did not know how old the refrigerator was. Douglas spent 15 minutes or more reseraching the problem. He determined that the coolant was out and that it was not worth replacing. WOW! It is very surprising in these days to find honest people. I would definitely reccomend Douglas and call him for all future appliance repairs. read more

He picked the appointment time and day, took my phone number and address and then no called/no showed. When I called him to ask him if he was coming he had NO recollection of setting the appointment at all, just 2 or 3 days after HE picked the appointment time. Unprofessional and absolutely ridiculous. DO NOT USE THIS BUSINESS. read more

I really liked the simple true value service. My tech answered his phone when I called. Scheduled an appointment that worked into my schedule for the next day. Showed up for the appointment on time and solved the problem for very little money. Great job. Happy customer! read more

Quick communication, rapid service, reasonable prices. I highly recommend Doug!