We are big fans of Box Appliances, who have helped us several times with our appliances. In my experience, they are the most professional and most competent appliance repair service around. Unlike their peers, they come when they say they'll come. They let you track their location when they're on their way, so you know how close they are to you. Upon arrival, they put on booties to cover their shoes. They do what the say they'll do and they do it courteously. And also, they know their appliances *very* well. Today, Gabe helped us out with our Cove dishwasher and was excellent. In short, you can count on Box Appliance. They are peerless. read more

If you have a sub zero fridge and the freezer won't close, swap the rails left right and flip the basket front to back. Otherwise you may have water and/or ice ruin your floor. Hope this advice saves you the $350 of a service visit! (Either you or someone you paid to clean the fridge might cause this issue.) read more

Stephen was fantastic. Was having issues with our Sub Zero refrigerator. Came in, diagnosed the problem right away. Fixed it and then went through and did a check and clean of the whole refrigerator. Super nice. Explained what to watch out for and how to keep the unit working its best. Great service! read more

From the first call to the day of service was friendly and helpful. Someone is always updating status with time. technician Abraham was in time and very professional. Helpful with explaining the issues and when he replaced. Thank you Jenny and Abraham. read more

William showed up on time, was efficient in his work, and explained the repair that he did.

Stephen is the best! Super thorough, explains things and gives very helpful pro tips! Not only does he look at the problem appliances but always asks how eveything else is working as well. read more

Box Appliance can assist you with almost anything in your kitchen. They respond quickly, and their team works hard to help, just like John did today. Additionally, their communication is the best I've experienced from anyone who has assisted us in our home. read more

Best appliance repair service we've ever had, and we've dealt with many companies! Rafael was friendly and knowledgeable and quick to diagnose the issue. We will definitely use them again the next time our wolf appliance needs repair! read more

Walter came out today to diagnose my SubZero - expensive machines but made to last - this one is 17years old and finally gave me a "wrench" symbol on the freezer side - which I didn't notice because I don't look at the panel very often - I DID notice that the ice cubes I grabbed for my husband's Manhattan were wet. Not good. Checked the temp and it said 10F - that's not right. Tried all of the regular tricks, turn off power at machine AND fuse box, restart, give it some time - no dice - Walter came, for $250 diagnosed machine, that money went towards the repair that we decided to do - a new relay (his test relay worked and no wrench for 12 minutes) and a new fan motor (oil all over it) - he also straightened my condenser blades, which I had at some point flattened somewhat, reducing the efficiency of the condensers. The repair was $1000, and this is the first true repair needed on that machine in 17 years. (They had been out twice when the machine was new for other things that I should have learned by myself...) read more

Box Appliance - Gave away the thawed meat - time to refill the freezer now that the SubZeronis working again - Appliances & Repair Near Me - San Leandro, California

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Matthew was very efficient and kept us informed regarding the problem with the stove. We enjoyed Matthew, he is very personal

Steve is one of my heroes! He's very knowledgeable, courteous, and reliable. he has maintained multiple subzero units for us for the last 10 years, and we would never go anywhere else. read more

Professional, friendly, knowledgeable, and fast. Also helped me understand the problem so I could fix it myself in the future.

Great first experience with box appliance repairing our sub zero freezer! It was pretty easy to make the appointment and they communicate with you over text on where the technician was and he showed up on time. Abraham is very knowledgeable and helped us troubleshoot quickly. They are probably more expensive than others but they know sub zeros products very well. read more

Sam, my technician arrived on time and was very helpful. He taught me exactly what my problem was, fixed it and taught me how to prevent it in the future. This was unlike my experience with Big Guys Appliance, they charged me for their visit, and misdiagnosed my problem. I think it's worthwhile to always call the appliance manufacturer trained tech. read more

Part 2 of my Sub Zero refrigerator ice maker problem. Technician Matt returned with the part needed and fixed our ice maker! He was prompt, courteous, and very respectful of our home. Highly recommend Box Appliance and Matt Mavroudis. read more

I appreciate Box Appliance's response to my complaint about absurdly high labor costs ($465 for less than one hour), but it does not hold any water. My son is a professional plumber who required significant training and his company also offers warranty on their services, yet his hourly fee is less than half of Box Appliance's. The sole reason they get away with their exorbitant fees is because they hold a monopoly; Wolf has not licensed anyone else in my area. read more

I have two homes in Burlingame with older sub zero refrigerators. Every year Box Appliance comes out to service them and they do a fantastic job! The last 2-3 years I have been getting WALTER, their technician, and he is the absolute BEST at his job! Knowledgeable with SUB ZERO, helpful if I run into any problems (leaking, etc) and so so professional. I'm so happy with Walter and BOX APPLIANCE! read more

punctual, knowledgeable, competent. courteous and articulate. BOX appliance comes through again!

Joey was fantastic. I use Box Appliance for Cove and Subzero, and have for years. They always have the best technicians, timely service, great pricing and warranty work. I only call Box! read more

Jonny repaired the leak in my elderly Subzero and recommended a fix to extend its life further. I appreciated his honesty and professionalism. Every part of dealing with Box Appliance went smoothly from making the appointment to the finished work. Highly recommend. read more

Would give Sam a six if permitted. Total knowledgeable professional.Explained all aspects of his service and Jenny is totally accurate in arrival time. read more

My Subzero went into a "showroom mode" without us knowing it. A technician from a different store wanted to replace many expensive parts. Rommel came and fixed it within 15 minutes without replacing any parts. I will definitely ask for him next time. read more

Stephen , the technician was awesome! if you have a subzero or wolf appliance don't go with anyone else to service it . if you go cheap , you'll have to do it repair it again sooner than you think. Stephen was super helpful with tips highly recommend box ! read more

I requested service for my Subzero refrigerator from Box. I was kept informed of the technician's arrival time and he provided high quality and effective service. read more

I've had about 8 service calls with Box and have a good feel for how they do business. The initial contact is very professional and appears accommodating, but quality of their service deteriorates from there. Most recently they took 3 weeks to repair a Subzero freezer. (A previous Wolf Oven repair required 6 visits!) A manager told me that they don't work on Saturdays and then subsequently rescheduled an appointment I had waited over 2 weeks for ON A SATURDAY. They (including management) lie frequently, promising return calls and follow-ups that materialize half the time, at best. So, be prepared for promises not kept. Also, the first visit is "diagnostic" which they charge $250 for and that is NOT applied to the service. Service is billed at $400/hr. This type of service with those fees?? Responding to Ryan "Business Owner Comment" - your own tech told me that for urgent matters, Saturdays are sometimes scheduled. So, you are less than honest here; per the tech this was NOT a one-time exception. Furthermore, the manager you directed me to is the person who first told me that there was no service on Saturdays and then she scheduled it. She also is a person who doesn't do what she promises. I am still waiting on a call back promised by her on a specific matter regarding past services and expenses I incurred with this repair due to your tech not being able to use his wifi connection and instead used mine with my password! That created problems with password security (my wifi system is complex) which cost me an additional $350 to rectify. Your apology for "not meeting my expectations" is worthless. Only action on your behalf would mollify my disappointment and I certainly don't expect that - Jennifer never called me back AS SHE PROMISED about that matter. read more

the tech was on time and quickly diagnosed the problem. my only complaint is that the minimum cost was pretty high at $250.

I had the necessity to have ate control panel on my 3 year old Wolf 6 burner stove inspected due to the oven light failed to come on and I was not getting any response on the panel. I contacted Box Appliance and explained the problem. They said rather than send a technician out right away they would order a replacement panel, which would take few days and schedule a day to come to my house once they received a replacement panel, but I would only be charged for the panel if that I fact turned out to be the problem. They called me to schedule a technician visit as soon as they received the panel, which it turned out was the issue. The approach they recommended was the the fastest and least expensive solution and the technician changed out the panel in shop order. While I was very pleased with Box Appliance, I cannot say the same for the lack of quality of my experience Wolf stove. When you pay the price Wolf charges for its stoves, you expect them to not present an expensive issue at such a young age. read more

Gabe was here just as I was notified of his arrival and did all the services I requested and were ordered. In addition he reviewed the display panel ,answered my questions and cleaned up carefully. Polite,efficient and prompt. Very satisfied. read more

Our technician, Rafael was on time, courteous and extremely knowledgeable about our stove. He was able to pinpoint the issue quickly & ordered the part. Another appointment will be necessary but I have total faith that all will be fixed soon! The customer service people when I called are all very courteous. read more

Joey from box Appliance is one of the best technician that I have ever seen very clean very respectful and very knowledgeable. He is an asset to the company. Thanks read more

We had an electric surge after the recent storms that tripped all the GFIs in the house and damaged 2 clocks plus our SubZero... water/ice dispenser ceased functioning. William from BOX appliance came, identified the two burned out control boards (yes they were expensive... like REALLY expensive...) Thank you PG&E :-( William found the problem quickly, and actually had the replacement boards in his truck (That's a miracle in itself !) He then suggested I call SubZero to see if they would discount the prices since I'm an old man :-) They had a soft heart, so delete the word "REALLY" from above comments. Thank you BOX team. Cheers Bob F read more

Always use them. Box Appliance is on time, knowledgeable, professional, always reliable. John is the best!!

Coupled with over 20 years of appliance repair in his tool bag and a parts department in his van, Jesus is as prepared as you can be to handle many service calls in one service call. That's what he was able to do for us! He knows what he is doing and does it in a very professional and personable way. 5 stars to Jesus and Box Appliance for hiring him! PLEASE keep him happy!!! read more

On time. Great communication about technition's name & arrival time. Serviced 3 Sub Zero appliances.

Rafael was very focused, friendly, helpful! He diagnosed the issue with our stovetop very quickly and effectively! He had the needed replacement part and installed it quickly. He checked that all components continued to function regardless if he serviced them or not! He communicated effectively and kindly! As his visit was covered under warranty, the service was of great value! We will not hesitate to recommend Rafael or Box Appliance! read more

Timely and completely efficient, they had the right parts and were friendly and knowledgeable. Would definitely have people from Box Appliance again!! read more

Great service and communication. I can not recommend highly enough. The serviceman was extremely competent.

I give 5 stars for ease of appointment request online, for communication from dispatch, and the skill of the technician. Both techs we've had for our fridge were knowledgeable and efficient. The only downside is the service charge which for us was $650 for 1.25 hrs. I understand the cost of everything and now fuel have risen. One year ago we paid $325 for approximately the same service time, I recall. Overall, I do rely on this company's expertise with my Sub-Zero and wouldn't use another. read more

Unfortunately these high end expensive appliances also break down frequently. But atleast Box has friendly and knowledgeable technicians. A technician named Rommel has come to my house multiple times to fix various issues. Everytime he comes, he not only fixes the issues but also checks my other appliances and gives me tips on how to keep them clean and maintain them for a longer life. He once found that the air purifier was off in my subzero refrigerator. Thank you Rommel! read more

My Subzero ice maker had stopped working and it was still under warranty. I called Box appliance and John came out to take a look. Everything was addressed and John was very efficient and thorough. This is my second Subzero. I've used Box appliance to do any needed repairs for both of my Subzeros. I highly recommend them! read more