We are big fans of Box Appliances, who have helped us several times with our appliances. In my experience, they are the most professional and most competent appliance repair service around. Unlike their peers, they come when they say they'll come. They let you track their location when they're on their way, so you know how close they are to you. Upon arrival, they put on booties to cover their shoes. They do what the say they'll do and they do it courteously. And also, they know their appliances *very* well. Today, Gabe helped us out with our Cove dishwasher and was excellent. In short, you can count on Box Appliance. They are peerless. read more

If you have a sub zero fridge and the freezer won't close, swap the rails left right and flip the basket front to back. Otherwise you may have water and/or ice ruin your floor. Hope this advice saves you the $350 of a service visit! (Either you or someone you paid to clean the fridge might cause this issue.) read more

Professional, friendly, knowledgeable, and fast. Also helped me understand the problem so I could fix it myself in the future.

Walter came out today to diagnose my SubZero - expensive machines but made to last - this one is 17years old and finally gave me a "wrench" symbol on the freezer side - which I didn't notice because I don't look at the panel very often - I DID notice that the ice cubes I grabbed for my husband's Manhattan were wet. Not good. Checked the temp and it said 10F - that's not right. Tried all of the regular tricks, turn off power at machine AND fuse box, restart, give it some time - no dice - Walter came, for $250 diagnosed machine, that money went towards the repair that we decided to do - a new relay (his test relay worked and no wrench for 12 minutes) and a new fan motor (oil all over it) - he also straightened my condenser blades, which I had at some point flattened somewhat, reducing the efficiency of the condensers. The repair was $1000, and this is the first true repair needed on that machine in 17 years. (They had been out twice when the machine was new for other things that I should have learned by myself...) read more

Box Appliance - Gave away the thawed meat - time to refill the freezer now that the SubZeronis working again - Appliances & Repair Near Me - San Leandro, California

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Gabe was here just as I was notified of his arrival and did all the services I requested and were ordered. In addition he reviewed the display panel ,answered my questions and cleaned up carefully. Polite,efficient and prompt. Very satisfied. read more

Jonny repaired the leak in my elderly Subzero and recommended a fix to extend its life further. I appreciated his honesty and professionalism. Every part of dealing with Box Appliance went smoothly from making the appointment to the finished work. Highly recommend. read more

Would give Sam a six if permitted. Total knowledgeable professional.Explained all aspects of his service and Jenny is totally accurate in arrival time. read more

Always use them. Box Appliance is on time, knowledgeable, professional, always reliable. John is the best!!

On time. Great communication about technition's name & arrival time. Serviced 3 Sub Zero appliances.

Rafael was very focused, friendly, helpful! He diagnosed the issue with our stovetop very quickly and effectively! He had the needed replacement part and installed it quickly. He checked that all components continued to function regardless if he serviced them or not! He communicated effectively and kindly! As his visit was covered under warranty, the service was of great value! We will not hesitate to recommend Rafael or Box Appliance! read more

Coupled with over 20 years of appliance repair in his tool bag and a parts department in his van, Jesus is as prepared as you can be to handle many service calls in one service call. That's what he was able to do for us! He knows what he is doing and does it in a very professional and personable way. 5 stars to Jesus and Box Appliance for hiring him! PLEASE keep him happy!!! read more

We had an electric surge after the recent storms that tripped all the GFIs in the house and damaged 2 clocks plus our SubZero... water/ice dispenser ceased functioning. William from BOX appliance came, identified the two burned out control boards (yes they were expensive... like REALLY expensive...) Thank you PG&E :-( William found the problem quickly, and actually had the replacement boards in his truck (That's a miracle in itself !) He then suggested I call SubZero to see if they would discount the prices since I'm an old man :-) They had a soft heart, so delete the word "REALLY" from above comments. Thank you BOX team. Cheers Bob F read more

Stephen , the technician was awesome! if you have a subzero or wolf appliance don't go with anyone else to service it . if you go cheap , you'll have to do it repair it again sooner than you think. Stephen was super helpful with tips highly recommend box ! read more

Unfortunately these high end expensive appliances also break down frequently. But atleast Box has friendly and knowledgeable technicians. A technician named Rommel has come to my house multiple times to fix various issues. Everytime he comes, he not only fixes the issues but also checks my other appliances and gives me tips on how to keep them clean and maintain them for a longer life. He once found that the air purifier was off in my subzero refrigerator. Thank you Rommel! read more

I had the necessity to have ate control panel on my 3 year old Wolf 6 burner stove inspected due to the oven light failed to come on and I was not getting any response on the panel. I contacted Box Appliance and explained the problem. They said rather than send a technician out right away they would order a replacement panel, which would take few days and schedule a day to come to my house once they received a replacement panel, but I would only be charged for the panel if that I fact turned out to be the problem. They called me to schedule a technician visit as soon as they received the panel, which it turned out was the issue. The approach they recommended was the the fastest and least expensive solution and the technician changed out the panel in shop order. While I was very pleased with Box Appliance, I cannot say the same for the lack of quality of my experience Wolf stove. When you pay the price Wolf charges for its stoves, you expect them to not present an expensive issue at such a young age. read more

I give 5 stars for ease of appointment request online, for communication from dispatch, and the skill of the technician. Both techs we've had for our fridge were knowledgeable and efficient. The only downside is the service charge which for us was $650 for 1.25 hrs. I understand the cost of everything and now fuel have risen. One year ago we paid $325 for approximately the same service time, I recall. Overall, I do rely on this company's expertise with my Sub-Zero and wouldn't use another. read more

SUPER 5. If I could give the technician 10, I would. Emmet is the first of three technicians in the last 6 years who explained in detail the origin of the problem and how to solve it. Professional. Efficient. Clear communicator. Didactic. Give him a raise!!! read more

Joey from box Appliance is one of the best technician that I have ever seen very clean very respectful and very knowledgeable. He is an asset to the company. Thanks read more

My Subzero ice maker had stopped working and it was still under warranty. I called Box appliance and John came out to take a look. Everything was addressed and John was very efficient and thorough. This is my second Subzero. I've used Box appliance to do any needed repairs for both of my Subzeros. I highly recommend them! read more

Timely and completely efficient, they had the right parts and were friendly and knowledgeable. Would definitely have people from Box Appliance again!! read more

our service technician did an outstanding job. He made sure that our dishwasher was fixed correctly and put back into place We could not be happier. Really appreciate his help. read more

I had a great experience with Box Appliance. They came punctually and repaired our Wolf stove. He even educated me the maintenance of our Sub Zero refrigerator. Thanks for your help. read more

John was courteous and professional. He wore shoe covers and inspected my refrigerator checking it thoroughly. Gave me useful tips on how to quickly check for any issues. I am very happy with his service. read more

The scheduling of the repair was easy. Starting the day before the appointment, I received a time window and confirmation, followed the day of the appointment by status updates on the ETA. My tech, Gabe, was professional, capable, and very friendly. A very good experience. read more

Box Appliance has been servicing my SubZero since I purchased in 2012. I simply would not look elsewhere for service. Highly recommend.

Marvin was thorough, professional and helpful. He not only answered questions but as he worked, took the time to actually show us what he meant while things were apart. We learned a lot about our Wolf range we didn't know. Of course the issue we were having didn't replicate while he was here, but he did find that our broiler wasn't working. We so rarely used it (like I can't even remember the year we last used it! But he explained why not using might be the issue and gave an estimate to fix. (We're still pondering that fix since we can't recall the year we last used..but it will probably be annoying the one time we need it and don't have!). The Box experience was also really good. While the service window was wide - 3 hours - I was kept up on progress via text starting this morning until he arrived just a bit after the early range of the window. The cost was a bit higher than hoped, but not extraordinarily so. We definitely would use them again and would recommend. read more

Melanie from Box Appliance was amazing! She was very knowledgeable about the appliance (microwave in this case) and the possible issue. She was able to address the issue promptly and tested it to ensure that it works as expected. She also shared some tips on how to maintain it for the long term. What a pleasant interaction it was! read more

Refreshing to have a company that provides professional reliable service. Service time could be improved, but I'm certain this has to do with limited qualified tech resources (or perhaps better scheduling and mapping to be more efficient with the technician's time). Our tech, Jesus was prompt, efficient and informative. read more

Box Appliance is a tale of 2 companies: one, they have great technicians, who do their jobs really well and are friendly and professional. That gets 5 stars! However, on the other side, you have to first interact with the horrendous and rude front office personnel. Not only are they not interested in what you're dealing with, they have never cared to find a better solution to help you out. I spoke to the lady to schedule an appointment for my Sub-Zero refrigerator that was not working at all. I have 5 Sub-Zero appliances and I have used Box MANY times over the years, so clearly I am very loyal to the brand and to Box. But yet, she was not able to acknowledge that and find ways to send a technician right way to my house. I called on Monday, even sent an email, and yet I was given a Friday appointment, after I clearly told her that my refrigerator isn't working. We had to throw all our food away, as a result. You would think that with all these years of working with them, and even paying for yearly maintenance trips (like I did this year in May with the same technician), they would treat a repeat customer better, but it is too much to ask. I get treated better (and thanked) by the customer care people at Sub-Zero corporate every time. read more

the technician was awesome. And took care of what was needed. the team kept me posted on arrival times, etc.

As always Box Appliance did an excellent job. From my initial call to them to their reminders of my service date and time. The technician Johnny was very professional and answered any questions and explained each issue. He was polite and engaging and a great asset to the company. I have used Box Appliance numerous times and would highly recommend them. read more

Rommel with Box Appliance just left my house after a service call that took less than an hour for my Sub Zero Refrigerator. It was by far the best service call I've ever had for anything home related in 40 years of owning homes. With younger generations not getting into trade work it is more important than ever to vet the company you call to come out and work on your home and or appliances! Box and Rommel are a sure thing! read more

Our ice maker stopped working so we called for help. They came right away and efficiently restored functioning. This is the second time we've asked them to come and address issues with our appliances. These are top flight service technician. read more

Johnny the Technician was great helpful and thorough. Very happy with service would use them again next year

I have used Box Appliance to service my appliances for years and have always been happy with the service. Elvis was the technician today was very polite and let me know that my 22 year old Subzero is still going fine! Showed me something that could be replaced but was more cosmetic and since I was going to replace the fridge in next year or so he said no need to replace it. Never get a hard sell from this company which is much appreciated. read more

Very quick repair service. Was easy to schedule and I was given live updates to the arrival time. Technician was courteous and quick.

Very much recommend Box Appliance for repairs. Scheduling an appointment was seamless and I was updated promptly about when my technician, Vic, would be arriving. Vic is extremely friendly and professional. He addressed all of my issues and was very clear in his explanations. Best of all, he is a very nice person that was kind to my overly curious pup! read more

We were lucky to have Vic fixing our appliances. We just moved in to the new house for a week and the wolf microwave start function did not work and the vent downdraft were stuck. Wolf support was very helpful and coordinated with Box appliances to send someone out to do diagnostic. Vic was very knowledgeable but what I appreciate most was his kindness and humor. He assured me that he would get it working properly. He ordered parts and came back a week later and fixed the 2 appliances. I don't care for high end appliances that cost a lot to repair but both companies Wolf and Box Appliances service were excellent. Thank you Vic for your service. read more

Rommel was an excellent service technician! He solved the issue we had and gave us a lot of tips and tricks for all our appliances. It was a fun appointment. read more

Giving one star just because it doesn't let me submit with 0 star and doesn't have negative stars! I've had one of the worst customer service experiences with them, looks like stealing money rather than actual service. My stove started to beep randomly continuously once while. A technician came by, promised to fix the stove, by ordering two expensive parts, saying that for sure one of them would fix the problem (he said the cheap one would but let's order both just in case), said he'll be back with the parts in 3-4 days to fix it. He even said that I won't be charged if neither of those parts fixes the problem, and he'll try the cheaper part first to see if it solves the problem by itself, and if it doesn't work, then instead he'd try the more expensive part. And I'd only pay for the part that fixes the problem, and I get my deposit ($661) back if the issue is not fixed. Because of the extra part he ordered, my despot was also higher. Fast forward, one month has passed by, I kept calling them multiple times a week, sometimes multiple times a day. I have been requesting the order cancellation and refund of my despot for two weeks now, still waiting for "someone to get back to me". I managed to talk to the technical manager and someone from their "customer service" once, they both promised separately to follow up, but still no follow-up from them either... and they still have my deposit. I have zero trust in this company, their knowledge, their work, their ethics, their customer service, ... read more