I have called numerous times to make appointments two of them they didn't even schedule so I had to keep calling back and making another appointment. And the receptionist was rude to me like I'm the one that made the mistake. Today was the last straw. I had to call and cancel the appointment because I'm sick and can't take my son in. So then the same receptionist answered and was so rude to me and said there are no appointments available until October I was like ok?! and then she hung up on me. I have never had this type of experience with a medical office. Is it just accepted to treat patients and their family like this. I will happily take our business somewhere else!!! read more

I heard before going to Hi5 that I would not be happy... but I needed to get braces on my child asap. I should have shopped around. worst experience I've ever had with anything, anyone, anywhere! I paid full cash for my child, several times there financial office was "rebooting" and somehow I was always in the wrong for my payment arrangements. they treated my child horribly, and then blocked my number because they couldn't handle the truth of my calls- so I had to call from my daughters phone. I have emails to back up everything and I also recorded convos because there was always bs Everytime I spoke with someone new. The employees are horrible as well as the behind the scenes people. I've actually contacted a lawyer for them refusing service on my child for $256. horrible horrible horrible experience. I will never ever say anything good about Hi5 read more

The care was good. Cost was higher than a lot of their competition. I just found out they went corporate, so that's probably why. I don't like that they have partial schedules for their locations. Makes scheduling more difficult, especially for their north side office. But my biggest complaint is that their replacement retainer costs are ridiculous and have doubled in the last year. Your options are to spend over $800 on a plan or $500 per set. (Even if you have the molds.) Better to send your molds to an online lab for less than half that price. My next kid will be going to a different orthodontist in the area that doesn't cost so much and cares more about the customer than the bottom line. read more

My office experience today was horrible with office staff member Vivian. We transferred from smiles orthodontics without any notice and my daughter was due to get her braces off in February. She does not live in the state any longer. I had booked her flight for February but they couldn't get her in for an appointment. Vivian told me to call back The week of and there would be cancellations, which is too stressful at the last minute for me I was open to alternative suggestions, including other orthodontist office that would have availability to take her braces off. I ended up driving over to the orthodontist so I could be front and center and someone else at the front desk help me and ended up getting an appointment scheduled so there was a good outcome, but I couldn't believe that they were not willing to accommodate us as patients. read more

Worst orthodontist office in Spokane! Dr Aaron Williams & his staff screwed up my son's teeth. My son's dentist even told him he should refund my money but now they are avoiding legal action like cowards & crooks! They know they messed up. DO NOT TAKE YOUR KID HERE!!!! read more

Horrible experience. My son had braces with Hi 5 for 2 years and we had brackets braking off every month, despite him not eating anything hard or sticky. We spent 2 hours in the office once because they had to reattach the same bracket 4 times because every time they went to attach the wire to the bracket the bracket would fall off his tooth. I'm not sure if the problem was with the cement they use to attach the brackets to your teeth or possibly due to the fact that his entire staff is fresh out of dental school and inexperienced. You hardly see the doctor at all, everything is done with the dental staff. My son had a recessed jaw, which we talked about in the consultation with the doctor and it was suppose to be fixed with the doctors 2 year dental phase with braces. At the end of the 2 years the doctor wanted to do another 2 year dental plan for phase 2 and we asked why his jaw was still recessed and not fixed. We took our son to get a second opinion and that doctor recommended he get a Herbst appliance to fix his recessed jaw. He actually said the Herbst should have been done prior to braces ever being started. We confronted the doctor at Hi 5 about this and his response was "I didn't think he would like the Herbst appliance and its not like he's going to be a model anyway." Seriously?!? Needless to say we switched orthodontics, my son did get the Herbst appliance, which fixed his recessed jaw line and then he had to get Invisalign afterwards. His smile is beautiful and he has a gorgeous jaw line! I would NOT recommend Hi 5 for any orthodontic care. read more

Not taking COVID-19 seriously. No one there was wearing a mask this week, other than actively treating a patient, and that would be removed and reworn later. No signage about patient/visitor protocols for safety. Keyboards were not cleaned consistently between patients (and were used with gloves after putting the gloved hands in patient mouths). As someone who lives and works with high risk individuals, and who has made numerous personal sacrifices to protect others, an who knows people who've been in ICR for weeks, it makes me very upset to see people treating this pandemic in such a cavalier fashion. They act like there's nothing going on. If I could avoid them from here on out, I would. read more

I see the HI 5 Orthodontist on the South Hill. They are not bad, but I have had a bad experience with them. I originally had invisalign put on my teeth in July of 2021 and have not been seen since. Its now mid January 2022. I spent over $4000 cash for the Invisalign with the expectation that I would have orthodontic care, but that is not the care I am receiving. The doctor had staff make an appointment for 3 months and 6 months out. But because they are overbooked they could not make those appointments. The earliest they could get me back in to be seen was December 4th. So 5 months, and couldn't make the 2nd appointment. Hi 5 Orthodontics then calls and cancels my December 4th appointment because the doctor will be out of office, and the soonest they can see me again is mid February which is approximately 7 or 8 months and about the time my retainers are done. I called back and told them I wanted a sooner appointment, and that will be the end of January's. I spent thousands, and will have only have had my initial appointment, and that's it. The day I signed a contract and paid $4000. At my initial appointment, after they got my brackets on, they gave me 2 boxes of Invisalign retainers, told me to switch them out about 1 time a week and sent me on my way. I have not received any follow up calls or appointments in over 6 months. At that initial appointment, the assistants had to put 22 brackets on my teeth, which was incredibly painful. They would attach all 22 brackets to a mold, glue them to my teeth, and rip the mold tray off, which repeatedly took brackets back off my teeth. Each time we reapplied the brackets, they would go through this process of glueing the brackets, heating my teeth with the magic light, and ripping them off. They did eventually get all of them on temporarily. But I left with my teeth literally feeling cooked from the inside, and my gums bleeding. As soon as I got home, I ate a muffin, and 4 brackets popped off in my food. So I had to go back to have them reattached. Again, mold, cook, rip. After 3 or 4 attempts, and with my gums bleeding and in some pretty bad pain from being heated up from the magic light repeatedly, we gave up. The assistant told me that if they pop off again, to just leave them off and not worry about them. I don't know much about brackets, but I assume if the doctor ordered them, they are important, so that was disappointing. The next day I had to go back a second time, because one of the brackets that were put on my teeth prevented my top and bottom teeth from connecting when I ate. They tried to sand down the bracket, but they didn't want the bracket to come off again. And with my teeth still hurting/bleeding from the day before when the brackets were put on, we gave up. My teeth still do not sit correctly, 7 months later and makes eating difficult. I am pretty disappointed that this has been my experience. Byte, and other competitors to invisalign are much cheaper. I chose HI 5 Ortho expecting to have Orthodontic care and somebody to monitor my progress-especially because I paid so much. And like I said, HI 5 handed me 2 boxes of trays, told me to change them out 1 time a week and sent me away. No follow up care, no real instructions, they canceled my only appointment, and now I will only be seen right before my treatment is over. I have teenage girls are who gearing up for braces, but after my experience, Im not taking them here. The doctor (dentist) is quiet and friendly. He doesn't say much but he is at least out in the open and overseeing most of what's happening. He is also pretty active in the community I have noticed and seems like he has really good intentions. The receptionists are friendly, the environment calm and mellow. Its not a bad place to go to, but from my experience, the care here is no different than one of those mail in trays like Byte. Next time, Ill save a few dollars and just do the mail in braces. Hope that helps. read more

Love Hi5! My son Carter has been a patient for six months now and I am super impressed! I have always been skeptical and nervous about Orthodontics. Dr. Williams and his staff are AMAZING!! They take the time to educate me on the process and show so much care. Feels like we are visiting long time friends at every visit. Carter loves getting ice cream after each visit also! He is always so excited for his appointments!!!Thank you Hi5!!! read more

Fast, efficient and friendly! My daughter broke two brackets so we made an appointment and they were able to get us in within two days of my call. When we got there my daughter went to brush her teeth and was gone for a while, I went to check on her and she was already in the chair getting the brackets replaced and getting new rubber bands; I was shocked at the speed of this appointment, we had literally been there for less than five minutes! Everyone is so friendly and I've been very impressed with the way the office runs like a well oiled machine but doesn't feel rushed at all. This was our second visit and I look forward to our next one, I know it's going to be on time and run smoothly. Thank you Hi 5 read more

I recently completed Invisalign treatment with Hi 5 Orthodontics and I cannot praise Dr. Williams and his team enough for their above-and-beyond service. Hi 5 treated me with so much care and compassion and were so patient with me throughout my treatment. Beyond that, the environment at Hi 5 is positive + uplifting and always left me excited for my next visit. Everyone at Hi 5 exceeded my expectations and now I can't stop showing off my new smile! I encourage anyone who is on the search for an orthodontist to choose Hi 5, they are truly the best. read more

Very impressive office, orthodontist and staff! We've been very pleased with the outcome of our daughter. My son is now next and doing great! Even got us in last minute for a wire that came loose! read more

My daughter Mariko enjoyed her time at the Hi 5 Ortho. They always treated her with respect and care. She has been inspired to reach out to feed the homeless through seeing how much they also give back to the community. I highly recommend this company!! read more

Hi 5 Orthodontics: Orthodontist Specialist - North Spokane - Mariko - Orthodontists Near Me - Spokane, Washington

Amazing Diann was amazing and very thorough. She explained all of what was going on with my daughters teeth. She explain in detail what the doctor recommended and how the process will work. Really felt comfortable at there facility. I will be taking all my kids there. The rest of the staff we came in contact with were amazing too read more

I have been seeing Dr Williams for over a year now. He and his staff have been amazing! They take the time to listen, make sure I understand and I never feel rushed. They are knowledgeable and I feel that I am in great hands. I'm glad I chose Hi 5 Orthodotics! read more

I'll be honest, I completely disagree with the other reviews here. When Hi 5 took over the last orthodontia practice here he lost my business. His staff are not well trained and are often confused and slow. The appointments usually take much longer than scheduled and the doctor is the most full and boing man you've ever met. About a year ago I took advice I trusted and asked them to put in a permanent retainer on my bottom teeth to prevent them from moving after getting my braces off. They refused and it took three appointments and many tears to even get them to put it in. After they put it in I was told I would need t removed because they placed it too close to my gums, but I refused to go back. On top of that it is always busy crowded and hectic in there with people waiting too long for their appointments. I was absolutely done with the slow service and rude workers that I decided to never go back. There are so many better places in the Spokane area to go to with great locations and professional staff I am in love with my teeth and the service that was provided to me at this location before it became Hi5 but I am very disappointed with what it has come to be. read more

My son has been going to hi 5 for over a year and I couldn't be happier! Dr Williams is kind and patient and talks to my son So he understands what is being done and why. The hygienists are all great at making him happy throughout his appointment. And then there is Robin.... where to even begin. Robin has befriended Holden and he adores seeing her and she is so great with him. She asks about all his activities ( how she remembers who knows) and makes him feel so special each appointment. (Next time you are there ask to meet Mori ) I am truly grateful to her and all the others for making this experience so wonderful. Thank you!! read more

**Update: The staff at Hi 5 has handled my experience with the utmost care following the review I wrote. They contacted me immediately to discuss and I met them in person that day. They truly listened, and offered to let me move to a different orthodontist. That being said, they assured me my experience would be greatly changed if I chose to stay. I decided to give them a chance. We have a long way to go but so far we are happy with how they have handled things. I will update again in a few months. read more

Dr Williams is a superb orthodontist and after successfully completing my braces with him I can confidently say that I am happy bringing my business to him. As I moved to the Spokane area over a year ago I was searching for a new orthodontist to take over the care of my braces. I met with several other orthodontists and was frustrated by their ethics and service. After finding Hi 5 Orthodontics I never turned back! Dr Williams is patient, observant, well skilled and professional. I never felt like he was just out for my money as he puts his patients and good work ethics first. This is why he has a solid reputation and many happy clients. All the various staff are equally friendly as well as being well trained, skilled and professional. I felt comfortable and confident sitting in the chair every time I visited. Thanks for treating me like a friend and providing excellent service!! read more

The team and service at Hi 5 Orthodontics is AMAZING! I feel privileged to be taken care of by Dr. Williams and his team of experts. They are gentle while performing necessary adjustments, and everyone there is friendly and personable. I always look forward to my next visit and am extremely happy with the ongoing results! read more