Calandra Ayers helped us get into a brand new 2025 Chevrolet 4x4 pickup. We always get put in a used vehicle but not this time thanks to Calandra. Thank you for all your help in answering questions and making sure it was all in our price range. Thank you Thank you!!! I would put more starts if I could read more

I remember when this dealership was a 5 star rating. They made sure I had a vehicle to use when I needed it. My Chevy Silverado 2021, it seems has issues by the manufacturer on the emissions system and I had to pay for my own repairs until I looked it up this last time. They wanted to charge me $500 just for the part, not including the 6-hour fee for putting it in and I found online while I waited for it to get fixed that it was a recall item in emissions. Then they didn't charge me after I showed the issue on my laptop that I happen to have with me. I have had to deal with emissions issues now for several years and I only have 40,000 miles on it. The people that work there are very nice, but the problem left me devastated until I found the recall. If I hadn't found it online, I would have maxed out my credit card if I had enough to cover the charge. I have done business with High Country for over 30 years, and this is the worse problem I have ever had. I also had to wait all day with no transportation available. This is a common occurrence. I will be going to a different dealership for my next car or truck. read more

Very poor service experience . Communication was bad from start to finish , and I had to repeatedly reach out for updates. My vehicle was at the dealership for 2 weeks, yet there was little to no communication. To make matters worse, I was charged $500 only for a diagnosis, with no repairs completed and no clear explanation for the cost or the long delay. This is not the level of service I expect from a dealership.Extremely disappointed and will not be returning again. read more

Hi-Country Chevrolet Service Department, they quoted for two (2) diagnostics that should have been one, for engine and oil pressure, and then added a labor cost to it. They also tried to add an additional $200 to the quoted prices of the two diagnostics. They tried to take possession of the vehicle by lying stating the bank called and the bank was taking possession and they were not going to release the vehicle in a loud humiliating public announcement. Called the bank and they stated they had made no contact with anyone to state anything like that. The Service Department lied again when confronted with the bank's response, they said that the VIN number was on someone's list. The vehicle was driven there and they would not release it without it being towed from the property, they REQUIRED that it be towed so obtained a towing service and at that point, they said they only recommended it. Apparently, another lie. Upon the original planned pick up when they denied release of the vehicle, arrangements were paid for a trailer and individuals to haul the vehicle, lost paid expenses on that. I believe they place fear into people to eventually call the vehicle abandoned and take possession of it, theft. I wonder how many people they have done this to and how many vehicles they have stolen this way. They made it impossible to pick up the vehicle at every turn. Inflating the cost of the needed services even the diagnostics, the additional costs of require a tow, and use of fear and humiliation tactics. Do not recommend this Service Department to anyone. read more

I want to thank Hi Country Chevrolet. Cory helped me get into a Chevy Traverse. He helped me trade in my Kia Forte for the Traverse. The dual they were able to get for was just the cherry on top. The space from the car to the Traverse has been amazing. My son love his SUV and we couldn't be happier. On top of getting the car we were also gifted with a brad new Smart TV. Thank You Hi County Chevrolet. RaeAnnn Claw read more

Gone are the days of customer service...we bought our truck from this business and were 1200 miles away when it had a problem. It was brand new and we were towing a camper and had multiple pets inside. They wouldn't try to call any chevy dealer near where we were to get our truck in and looked at. The manager would not call my husband back. So I called and asked the manager about a loaner vehicle, he patched me through to the service department which cannot authorize loaner vehicles. So I ended up calling five different chevy dealers in our approximate area. No one would get us in for three weeks just to diagnose it. None of them had any loaner vehicles, let alone a truck that could pull a camper. So I called GM customer service and got ahold of Nicole who did talk to a dealer and got me an appointment for two days later. I was happy. So then I found out that was just to diagnose it and then it would be three weeks for a repair. I was instructed to call her back when I was at a dealer so she could talk to them about the warranty work. So I called her back. Not only did she not answer her phone, she never returned the call. So even if you buy a brand new truck from GM, don't expect any help if you have a problem. GM won't help you and neither will the dealer I bought it from, which is Hi-Country Chevrolet. We were in a very dicey situation and no one did a thing. read more

Best car buying experience. My sales person was courteous and listened to what I wanted. It was a very quick process. I will tell all my friends and family to come here. read more

Great experience here at Hi Country Chevrolet. Keep up the great work and friendly service!

worst place to take your vehicle for service, had a routine oil change done and staff was not knowledgeable or professional as well as ridiculous wait time. Second time I went back hoping first encounter was just them having a bad day but no I, had a recall item made an appointment only to be told after 45 minutes they couldn't get to my car because they were overbooked would not recommend read more

Bought a vehicle from a private seller yesterday. Took it in to Hi Country today to get a spare key made and some other menial things fixed. Lady in parts said that the programmable key alone would be $50 (not bad) but they would also charge $120 to program it!!! $170 for a damn key?!?! We decided that one key would just have to be enough since they require a diagnostic test for $120 in order to fix anything (even though we already know what the problem is and don't feel we need a test done). I ended up calling Webb Chevrolet in Farmington (only 20 minutes apart) and they said the spare key would run us $36 plus tax and they would walk us through how to program it at no charge..... how is it that a 20 minute drive could save you $140?!?!?! I can see why the Webb's service appointment time is a week out because nobody should have to pay these outrageous prices at Hi-Country. Never taking my business to a company who is only trying to rip you off. "Money saving bridge" my ass. read more

I've been getting services done with Hi-Country for 12 years. When Sherri worked there she took care of me all the time. Before she left, she gave me a quote for a service but I didn't get it done at the time. Over the weekend I spoke with the current service advisor who told me my service would be around the same price of $350 so I scheduled it. I brought it in today 3/1/2019 only for them to tell me it was going to be over $500 and they were trying to sell me other services. I told him no because that was over the quote that was given. He then tried to charge me a $125 diagnostic fee, which I did not ask for a diagnostic. I knew what was wrong with my Tahoe and requested a specific service, which I'm glad was not started because I was not going to pay $500 for it. Thanks to your current service advisor, I will never use your service department again due to him trying to rip me off. read more

I have been shopping for a truck for a while. I checked out Ford and Dodge in Durango but the people I encountered made me feel like they were giving me the run around or I was just a number to them. Any thing to make the sale on the vehicle that they wanted me to buy . I came here and Annie Shepherd was my sales specialist. She was great. I walked in and she was strait and to the point. I had a conversation with Mike Orris the Sales Manager in regards to my wish list and what I can afford and between the the two of them , they sold me a brand new GMC. Buying a new truck was uncomfortable for me and because of this dealership I am now a happy new truck owner. I am very impressed how they conducted business at Hi Country Auto Group. They are straight forward and up front and it's easy to see that they truly care about their customers. I knew exactly what was happening through out the whole sale. I will recommended this auto group to any one but I will strongly recommend working with Annie and Mike. Thanks Again ! read more

Worked for the company for 6 months the bosses are very rude and arrogant as well as condescending. Not to worried about employment since retention is low n so professionalism n lack of education n communication skills. N using such ways of intimidation n fear so employment falls in line let go due to coronavirus not told if we can come back wouldn't work for them ever again. N was not looked at as a valued employee was looked as a more of a slave than a person. More than half of staff let go.so if you need a vehicle or job this is not the place read more

Very pleased with how I was treated and was made to feel that my needs were theirs until the end of my visit. Got a new car and my experience is one for the record books! Keep it Hi Country read more

Initial purchase experience was great, sales staff was friendly. However during negotiations I had requested that a factory GM trailer brake be installed on the vehicle and that I did not want an aftermarket controller that is screwed into the knee bolster. I was assured that would not be an issue and they will order the parts immediately and installed as soon as they came in. When I came in to pick up my license plate I had asked if the trailer brake parts had made it in yet and also wanted to again confirm that it was indeed a GM controller, I was assured it was GM controller. I had also requested that the parts dept manager contact me with the information on the controller before install so I could confirm that it was what I wanted but I never received a call from them. I dropped the vehicle off 03/09/2020 to have the equipment installed, when I went to pick up the vehicle I found that an aftermarket controller (curt brand) had been installed and that part of the controller was screwed into the knee bolster which I specifically requested I did not want. There were also pry marks on the interior panels that the technician removed and plastic shavings all over the floor where the work was performed. I am beyond frustrated with my experience, and after further research found that a factory controller cannot be installed in a vehicle that does not come from the factory as it doesn't have the programming built into the vehicle. I feel like the deal I made with Mike the sales manager was not honored and I was provided false information before agreeing to purchase the vehicle. After sharing my experience with chevy in an online survey they sent me after purchasing, the sales manager contacted me and told me he would do whatever it took to make it right. I felt that getting me into a different vehicle that had the equipment we agreed upon would honor the agreement. He informed me that they did not have a vehicle on the lot that was equipped with what we agreed upon, but if I was able to locate one that he would contact the dealership and attempt to procure it and trade me out of the vehicle I was in. I found many vehicles in the surrounding area that fit my needs but was told that surrounding dealerships where unwilling to work with Hi Country or that they were unsuccessful in contacting any of the inventory managers at the other dealerships. Long story short I decided to settle for a vehicle that Hi country had on the lot. It was more expensive and not the color I originally wanted but I was willing to compromise. When I was presented with the deal, it reflected that I was upside down in the vehicle I had just purchased, and I would not have been looking to trade it in if the deal was honored in the first place. I am utterly disgusted by my experience with this dealership. I would highly suggest considering a different place to buy a car before choosing Hi Country Chevrolet. read more

After visiting the Aztec car lot location and seeing prices, it appears that anyone can beat "A High Country Deal." Just go to Albuquerque, Denver or Phoenix and find prices where there is stiff competition to make you their customer. What a crock! read more

From the beginning of making the appointment for the warranty repair, to the check-in process and the timeliness of the completion we are very pleased with the service we received. Our experience with the sales person as well, while we were waiting, was also informative. Will definitely recommend Hi-Country to anyone looking for great service. read more

he entire experience with this dealership has been less than adequate. We initially purchased this vehicle to pull an RV. Then the hitch was recalled, so we couldn't pull recently purchased RV. Your service person told me hitches were on back order several months ago and that she would call me when mine came in. It took a letter from my attorney to get your dealership to call me. Service person told me she called me 2 weeks prior. She didn't. I monitor all my calls. She didn't call. When I initially purchased this vehicle I was promised several things that never transpired, i.e., a dashmat if we completed a survey....never got it. Your salesman had the audacity to tell me we had free maintenance for the lifetime of the vehicle as a condition of purchase. Your dealership told me that was a lie and he didn't work there anymore. My mistake I didn't get it in writing. Another liar. Your dealership is rife with people who function in the realm of untruth to get sales. No I don't intend to recommend your dealership to others. In fact I am telling all whom I know to stay clear. Especially if you're a senior citizen. read more