Cindy is amazing! I took my mom's 27 year-old wedding dress in to see if the red wine stains could…read morebe removed...yes, huge red wine stains. Cindy was able to make the dress look like new!! Seriously might look better than new. She called me personally to tell me the dress was ready. She is very sweet, and you can tell she cares deeply about the items people bring in. She exceeded my expectations, and I can't wait to have this altered to re-wear at my bridal shower.

She was able to clean my suit for a wedding at the very last minute and refused to take extra…read moremoney. everything was perfect and she honestly did me a huge favor. She even fixed some loose strings for me, which was really kind and I didn't want to ask because it was so late. I promised not to drop off last minute like that again, though. I felt bad because she was so kind, accommodating and professional

First time customer, needed to shorten the sleeves on my jean jacket and they did an amazing job …read more Will definitely go back for future clothing adjustments and cleaning.

I needed a suit cleaned the same day for a funeral. The lady at the counter was so helpful. It…read morewas done earlier than 5pm and she texted me to let me know. Awesome service!

Ownership changed hands a few years ago. I WFH, so I don't need to launder as often. Pricing seems…read morerandom, they immediately recommend "Dry cleaning" and if the tag says xl+, they say "Big-size" and add $$. The racks used to be full, with customers clothes waiting for pick-up, this maybe due to people WFH like me. But, I think its due to the service. I used to loved this place, now looking for a new one.

Things change. After years of extraordinary personal service and quality attention to detail, this…read moreexceptional business is in new hands and has lost many of the traits that made it great - and it has lost this customer. Longtime customers will agree that Sue was rare and wonderful - and she earned her well-deserved retirement. Over the past few months, I've tried to overlook how my years of loyalty were suddenly unfamiliar, that I had to provide my name/number, that my preferences needed to be restated, that longstanding operating methods had changed. I overlooked the change in service - but appreciated that I could now use a credit card. But then the cleaning chemicals changed; my clothes suddenly had a foul odor. The care in handling of my garments declined, and it was clear that steps were removed from the former Norgetown way. I wasn't ready to let them tailor my clothes as Sue had until they earned my trust again, alas they won't get that chance. Today, after unpacking my recent cleaning, I discovered that my favorite pair of pants that Sue had cleaned for quite some time had suddenly shrunk in length (and nope, I'm not taller or heavier!); they look absurd now - and they simply can't be replaced. Clearly Sue had used a different method, and now my signature pants are no more. They were expensive, but now I know they were priceless. I'm heartbroken and angry. I had also recently requested an attempt be made to remove a spot on my blazer - they marked it, but missed it; I was ultimately able to remove it myself, so that left me disappointed in their service and attention to detail. Other pants were suddenly filled with static in a way that they never were after cleaning previously, and now they all cling to my leg in an unsightly way. Ugh! And my clothes still reek of this new chemical. Disgusting. With kindness I wish this new staff the best of luck as they find their way and build trust with new customers, but I'm never going back. Two stars - but only for the faded memories of the former seven star service.

Dropped off an item, was given one price from the lady at the counter and when I picked the item…read moreup, the price was doubled. The lady at the counter that gave me the price , said the boss wrote it. This is not good business. Never apologize at all. I will be taking my business elsewhere.

I came here for last minute alteration on a bridesmaids dress. The dress came out perfectly and the…read moreservice was amazing. I don't typically do dry cleaning or need alterations but if I did this is where I'd come back to!

Quick service but now you can see button and seam marks on the outside my jacket. Need to take it…read moreto another cleaner to get it fixed somehow.

I came here to get a couple of pairs of pants fitted for a wedding. They did great work and the…read moreprice was extremely reasonable (fast service, too)! They also took care of dry cleaning an additional suit. Super friendly and great service. Will definitely use them again!

Service is always amazing here! I go to get alterations done all the time. The lady at the front is…read morealways so nice and welcoming which is always a plus.

Great service, fast turn around time, price is right. I usually take my work shirts in. I have…read moregotten a few pants shortened.they look great.

I've been going to Glad Cleaners in Chicago for over 20 years, and that alone should tell you…read moreeverything you need to know. In a city with endless options, I've never once felt the need to go anywhere else. The owner and staff are truly phenomenal professional, kind, consistent, and incredibly detail-oriented. They treat you like family, remember your preferences, and always go the extra mile. My clothes are always returned spotless and perfectly pressed. It's rare to find a business that maintains this level of quality and integrity for decades. Glad Cleaners is one of those gems. I'm grateful for their service and highly recommend them to anyone looking for reliability and excellence.

First rate service here! I came for a last minute dry cleaning need and they not only did a superb…read morejob within hours to meet my needs, but treated me like a valued customer and offered their other services and introduced me to the whole Glad Cleaners family. I felt like there was someone to really help me properly when I needed a professional and personal touch. Someone even noticed me struggling a bit to get my collar stays back in under the protective plastic my shirts were delivered in and came over to make sure I had a hand and got it done quickly and correctly without frustration. The little things matter here. Absolutely will return, and you should visit too!

George was cleaning pretty much the whole time I was there. Very proud of his place. When we did…read moretalk, he was above and beyond on customer service. It's not big but there are plenty of washers and dryers. Would totally recommend to anybody. Also they have massage chairs that are really cheap in price.

I love their drop-off service. My clothes smell phenomenal and they fold the clothes better than I…read morecould ever do myself. Rocío is an absolute sweetheart! Thanks!