A company that arises out of law firms. Their contracts are abundant in red tape, with caveats and…read moresituations to increase costs. I understand it is a complex project that involves both gas and electric, and it took several months just to get the permits. It took my project 9 months to complete. I've had neighbors who got theirs installed by Reliable in 3-4 mos. There were problems I suppose with management organization and things cost me a lot more than initially quoted due to a myriad 'what-ifs'. But it took forever to organize a final inspection. There was little training and seems the expectation is you will figure it out. A couple months after the generator was installed I found the manuals INSIDE THE GENERATOR and they were soggy from the sprinkler system. I guess I should have known they were there and pulled them, but I was oblivious. I asked for replacements because they smelled and were stuck together). NOTHING came. No matter; manuals can be accessed online. The spiel given by the salesman does not mean much. Whatever (s)he says, your costs will likely rise and ongoing maintenance has hidden costs. I am assuming it is the same with every generator installation, so I can say my experience is just average.

Reliable. It's in your name. Therefore I expected reliable service. But know that unless your…read moregenerator is in an easy to access space, they may refuse to service your generator. Mine, unfortunately, is on my roof but there is there an access ladder on the side of my 3 story townhouse. (important to note that my AC is also on the roof and I get that serviced) So thus begins my story. Reliable was recommended by a neighbor to service my all house generator, so I reached out and scheduled an appointment as they were also recommended by the brand of generator that I have. I purchased an annual service plan and they came out quickly, replaced the battery, did a tune up and helped me get it up on line with the app since I didn't have wifi when the generator was installed. I was very pleased with the level of service. Fast forward 6 months when I got a service disruption message on the app. I called to have them come out. Their service rep shows up to do the work but says he has no ladder to to access the ladder that is on the side of my unit and that someone will call to reschedule. I wait 5 days for them to call and then call them back and they say they will be there the next day. Great. The next day I get a text confirming they will be there and that I am the 2nd appointment. 5 hours later I call to see if they are still coming and then they tell me they don't have the right technician or equipment to do the job. All of a sudden it's a 2 man job and they don't have the people to do the work. This back and forth trying to get the unit serviced went on for a couple of more weeks. Customer service is very hard to reach. They will not put you through to the manager, Daniel, they say they are going to call you back, they don't- I actually had to have someone else call from a different number and a pretend address to get through to a live person. Ridiculous! Long story short- they did the right thing and fulfilled the maintenance contract that I had and then promptly sent me an email that they were cancelling future work on the unit given it was on the roof and hard to access. So the three star rating is for knowing their stuff when they actually show up, and fulfilling their obligations which I appreciated. I just wish it hadn't taken so much work. And know if your generator is easily accessible you may have no problems with them. As for me, I reached out to the generator company to let them know of the challenges I had and that they should make note before they recommend Reliable that they should ask where the generator is located.

My husband and I scheduled an appointment with Jared to have an estimate done for running a line…read morefrom our fireplace to our kitchen in order to install the gas range we've been wanting. The appointment date and time was set with a two hour window, and the end of that window of time we hadn't heard anything from the company. We had to call and follow up ourselves just to be told that Jared had gotten caught up with another project and would not be able to keep the appointment. Not only did he miss the appointment but we were told it would be a delayed time to reschedule due to a planned "vacation" starting the following day. We were referred by an acquaintance and have since informed that person of the horrible service we received while trying to employ this company to do a job. We don't feel comfortable re-scheduling with someone who isn't professional and courteous, assuming our time is not as valuable as their own.

Versatile Gas installed a underground natural gas line to a Firepit in my rear yard. Jared and his…read moreemployees performed well above my expectations. The digout was extremely neat and the follow up connections were performed in a timely and professional manner. Having personally dealt with many contractors in Florida this Company is the best Company I ever worked with. Scheduling was always on time.

After driving around trying to find some where to fill a fork lift propane tank in Miami on a…read moreSaturday afternoon I was giving up hope when I finally found Dade County Propane. It is located in a warehouse under the Miami Metrorail. They filled the propane tank in a jiffy but when I went in to pay I was astounded by all their cool fishing gear. If you are a salt water fisherman you have to check them out. The name of the business doesn't even hint at the water sportsman paradise that awaits you here. The inside of the warehouse was filled with fishing lures, fishing rods, coolers, ice, filleting knives, line, bags, cleaners, frozen bait and tackle. I was surprised to find all of this great fishing gear underneath the Miami Metrorail. The family running this business were such nice people that I have to give them a shout out. If you need to refill your BBQ propane tank they can do that too. I paid $20 less to fill the tank here than I do in Broward. If you need propane or any salt water fishing gear, come out and support this great business.

If you need to buy propane gas, you're in and out depending on what time you go , good service good…read moreprices

When you make a mistake that costs the client money, the easiest thing to say is I am sorry…read more Instead of ignoring the mistake. I was told by an employee that they were open today. So I was excited about getting my tanks filled. I Drove 30 minutes to get a refill and they were closed.! Here's the catch, I called a place that seemed closed from the exterior, and they answered the phone and said it was closed with no apologies for the misinformation from their own employee. Guess I find another business that does not mis inform their clients. Sad!!

Best place to get your propane tanks refilled…read more Prices seem to be pretty good, obviously the place smells like propane. Staff is always friendly. Whoever the last time I went, someone came after me, and they helped her before me. I didn't really appreciate that, but it didn't ruin anything.

If I could rate Southern Gas Systems 10 stars I would. I had a very dangerous and complicated…read moreremoval of a 250# propane tank that was leaking and had to be removed. The tank was compromised due to how the tank was buried decades ago. They broached every uncovered problem slowly and meticulously to successfully removed the tank. Adrain and his crew were outstanding each step of the way. Gina was able to get me into their schedule immediately and coordinated the removal. Call them for all your needs! Thank you Southern Gas Systems!

From the owner: Southern Gas Systems, LLC Can Power Up Your Home Or Business. We Install Propane And Natural Gas…read moreSystems So You Can Live Life Comfortable … Call For A Free Quote Today! We Are Friendly, Experienced, Licensed And Insured. Let Us Install Your Propane Tank! We Can Connect Your Indoor And Outdoor Appliances, Generator, Pool Heater And More… Why Pay High Prices To Big Companies? Call For A Free Estimate Today.