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    Hialeah Hospital

    2.0 (112 reviews)
    Open Open 24 hours

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    Went to the ER today being that I became sick and my symptoms were pointing to pneumonia or walking pneumonia. Upon being called to the back where they ask you questions , give you your hospital band, etc I was greeted by a nurse with a smirk on her face, almost as if she was on the verge of laughter from the very moment she laid eyes on me. I brushed it off and began to explain my symptoms besides the obvious ones I placed on my sign in sheet which were chest pain and shortness of breath . As I'm explaining she's still giving me the same "I'm ready to laugh" face. Then proceeds to act as if she couldn't understand what I was saying.. when I was just stating CLEARLY "I became sick a few days ago it begin with a sore throat followed by shortness of breath and when I go to vomit nothing but a brown Mucus like thing came out" and I stated when I googled my symptoms it said pneumonia. As I'm further trying to finish explaining ALL my symptoms she keeps interrupting acting like I'm not speaking clearly or something... still with the look on her face (mind you I have shortness of breath and pain if I over do it so I have no choice but to speak slower) ! The doctor who came in shortly interrupted her and ME ( while trying to tell all my symptoms even though she's acting like I'm speaking another language ) he asks me when did it start, I tell him three days ago and try to tell him all my symptoms as well. However he rudely interrupts me and insinuates that I'm saying my pain was three days ago when I was literally answering HIS very own question of when did it START and trying to tell ALL my symptoms being that he interrupted me and the nurses conversation .. the nurse then chimes in interrupting HIM, literally LAUGHING telling him "it's not chest pain, it's not chest pain". So I asked her what was funny and how does she know it's not chest pain when they haven't even checked me yet ? When I asked what was funny I didn't get an answer or reassurance from her nor the doctor...... he just told me I left me head phone on the seat...... I genuinely feel like they saw a black woman with a complaint of chest pain and tried to make me feel like I was over exaggerating or lying!!!! Which is not new for doctors towards my race !!! I have never witnessed a nurse laughing and telling a doctor what i said is untrue while in my face. They were both very comfortable interrupting one another and as I stated the doctor did not even bother to correct her or give reassurance even after I asked what was funny . This happened TOFAY on May 19th 2024 between THE HOURS 11AM-12PM. I was not able to get the nurses name because I left out before even seeing it and upon my grand mother going back inside to get their information she didn't give hers but the doctor slapped his badge up told my grandmother to take a picture (sarcastic, right) well here it is below . You can also see the nurse helping him (as if he needed help holding a tiny badge) . Not only am I making this review. I will be reporting them BOTH to the AHCA first thing tomorrow morning

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    Thank you for the review, Katy! We appreciate your kind words.

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    Javier, we are glad to hear your concerns were resolved!

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    Page 2 of 3

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    Palmetto General Hospital - Self explanatory

    Palmetto General Hospital

    1.7(200 reviews)
    4.5 mi

    Nurse Javier (ER) is very nice, smart and fast. He actually listens to you. He makes sure all your…read morequestions are answered. He's quick to get you seen. He access my port ( on the first try), get the blood work and get you medicated. He doesn't just leave you sitting there.

    March/April 2026. Visiting hospitals, working in, being in hospitals, visiting family and friends,…read morethis is the most inefficient, absolutely, chaotic, irresponsible, location. My brother in law felt he was ignored. My niece and my husband, -----were consistently given conflicting, wrong or bad information...his daughter received complicated, convoluted, evasive, and incomplete information. He was in the hospital over two + weeks and the day they decided to release him!!!!!!! is the day they decided to put a stent in his heart. Put a catheter up his penis. He kept saying to his daughter, " what is this in my penis should I pull it out"? Did nobody explain anything to him? the patient who was suffering from too much time in the hospital? Seemingly NO. His daughter told him not to pull anything out!! that maybe somebody would explain to him why it was there? how long it had to be there? and why he was so uncomfortable? and what he should do and what he shouldn't do? Wouldn't that make sense? If the patient's family knew what was happening; explain that to the patient? such as why he had some tubes coming out of his penis? We guess they couldn't be bothered. Why should they tell the patient what's going on? With phone calls to the charge nurse-----we'd get put on hold for 20 minutes and nobody would answer. Then someone would just hang up on us. My niece was there to support and take care of her father. SHE EMPHATICALLY said don't do surgery unless I'm there to talk to him forehand to .... and see him kiss him and re-explain it..... Then when she showed up at 7:00am (after the staff jerked her around for two weeks) telling her they didn't know if he could survive surgery, doing test after test, after test.... They said they could not operate and that they were releasing him. Then...we're not releasing him. Yes, releasing him. We're not releasing him. And the morning that she had to fly home....... he was already in surgery! WHAT? He was already in surgery! His family right there and they were not told beforehand. HA! again. how foolish to think that that might be one of the requirements. He's already in surgery without her having given permission! She was not OK with that! PERFECT NIGHTMARE DOUBLE TALK: Miraculously he survived. The stress for his daughter, the casual disrespect was horrendous. There's a RESPONSIBILITY of a hospital based in the US--- that any person speaking English, working in the role as a medical, healthcare professional, SHOULD be able to communicate efficiently, It was difficult to understand some of the people on the phone. So if you wanna bring somebody there, to get sub-standard treatment ever, in such a chaotic environment---- if you bring them there; ask yourself "why there"? This is exactly a perfect example of the degradation of the USA healthcare system. SO____Anybody reading this in need of care, consider going elsewhere. Wow, what a draining, frustrating experience of having a sick family member and suffering from the lack of professional responding. If I could give it a zero rating I would because that's what it deserves. In fact a MINUS rating!....and if anybody in the administration or on staff reads this, realize you play a part of a debacle. A DISGRACE to say the least! An endeavor of compounded distress provoking terrific anxiety. The scant communication style contributes to more uncertainty and emotional fear and confusion...eroding the well being of the patient and their loved ones. I rate this hospital: MINUS ONE STAR.

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    Palmetto General Hospital - Room unattended next to my family's room

    Room unattended next to my family's room

    Palmetto General Hospital - No explanation needed, for being a hospital in Miami this is ridiculous.

    No explanation needed, for being a hospital in Miami this is ridiculous.

    Palmetto General Hospital - A tick or bed bug crawling on the bed with BLOOD.

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    A tick or bed bug crawling on the bed with BLOOD.

    University of Miami Hospital - A freaking German roach! Wtf!!!! No wonder people don't make it out...

    University of Miami Hospital

    1.5(15 reviews)
    4.5 mi

    I'm so upset after reading a review about Dr Lamelas (the only one with 2 stars )…read more "As a first time patient, he did not even take the time to thoroughly listen to why I was there. the actual visit took 3 minutes in total" Listen. This doctor is a GENIUS! . He doesn't need to listen to your whole history as he already reviewed your case before he is the magician who fixes your heart through a 5 cm incision. Dr Lamelas was to the point during my dad's first appointment . Honest in answering my questions, showed concern and gave my dad reassurance. We didn't need a 30 minute appointment. He knew everything about my dad condition already. He took the time to talk to me after the surgery and explained everything he did. He visited my dad every single day (including Saturday and Sunday) My dad had a mitral valve replacement, a maze procedure and a Right atrial appendage removal. He did all this in 3 hours ! My dad is recovering much better than when he had other less complicated surgeries. We are very grateful and we pray for Dr Lamelas every day for him to live a long and healthy life so he can continue helping others. God gave him a gift and the world needs him. Amarilis González was very helpful with all the instructions before surgery. She even answered my emails at 10:00 pm. Very impressive ! His nurses at cardiac ICU (Ana, Andros) and at cardiac step down ( I can't remember his name ) were amazing , knowledgeable and caring. Thank you all !

    We are in a terrible situation--in the best country in the world, supposedly home to the best…read moredoctors and treatments, and at one of Florida's supposedly best hospitals. Yet, there is a doctor here--and I even doubt he is a doctor, given his inhumane, arrogant, and disrespectful behavior toward patients; he even tells you to your face to file a complaint with your insurance or whomever you please. From the very first day my sister--who has advanced-stage cancer--set foot in the PH12 unit, she has been mistreated by this man who calls himself a doctor and supposedly holds a high rank: the so-called Doctor Michael Rodríguez. Between Friday and Saturday, he stopped my sister's pain medication; she spent the entire night in pain, unable to sleep, and no one could do anything for her. Early Saturday morning, when the oncologists and administrators arrived, this Michael Rodríguez acted like an angel in front of them. Today, Sunday, he is discharging my sister even though she is unwell, and he is doing so without any discharge appointments scheduled because it is Sunday and the person who handles that isn't in. Furthermore, this Michael Rodríguez--who claims to be a physician--mistreated my sister's husband when he questioned why they couldn't wait until tomorrow so she could leave with her appointments scheduled; Rodríguez simply said he had to leave and claimed he had wanted to discharge her since Thursday. I can only imagine that this Michael Rodríguez must be the sole owner of the hospital to wield such power and show such disregard for a cancer patient. If it were up to me, my sister would never set foot in that slaughterhouse again. In my previous review, I noted that in the two units where she stayed previously, the treatment from doctors, nurses, and assistants was excellent and considerate toward a patient who had just learned she had cancer. However, since arriving in this PH unit, it has been a nightmare due to the mistreatment by this Michael Rodríguez--though I hope that, despite being such a terrible person, he never has to endure the anguish of having a family member with cancer. As for the nurses, aides, and the rest of the staff, the care couldn't have been better; it is shameful that a person like this... Mr. Michael Rodríguez really brings this hospital down; I'd like to think he's just following orders to act like such an unpleasant person. I didn't mention his name in my previous comment out of a shred of respect. Please don't reply to this review by asking me to call or email you--that's just a meaningless, automated response so the administration can pretend they're actually addressing the feedback. As I said before, my sister is battling cancer--a diagnosis she received just three weeks ago. It's been incredibly hard; she's a mother who wants to see her son grow up, and her health insurance is covering her hospital stay. You people are absolute shit--and that PH ward is the worst of it.

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    University of Miami Hospital
    University of Miami Hospital
    University of Miami Hospital

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    Palmetto General Hospital

    Palmetto General Hospital

    3.0(12 reviews)
    2.4 miLiberty City

    Quiero agradecer al team de CVICU por su profesionalismo y amabilidad con mi esposo y nuestra…read morefamilia,hago especial nombramientos a la Dr María Elena Ocacio,a los enfermeros extraordinarios:Helen,Beatriz,Harlen,Luis,Rebecca,Lester,Ansi,Juan Pablo,Héctor,Rejimal, y al Dr Beyer,si olvidé algún nombre disculpas,son muchos los q lo atendieron doy gracias a Dios por permitirnos caen en las manos de personas tan altamente calificados

    Palmetto General Hospital has experienced leadership changes and difficult transitions over the…read moreyears. Despite those challenges, there had been meaningful efforts to build a more stable work environment for employees with the ultimate goal of improving patient care. Many dedicated leaders and employees worked hard to create consistency, strengthen operations, and build a culture focused on serving patients. That progress took time and deserved to be supported. What made this restructuring especially concerning was its timing. Palmetto General Hospital was in the process of rebuilding its foundation after years of challenges. New leadership and upper management had been making meaningful efforts to restore confidence and trust among employees, strengthen relationships with physicians and their offices, improve collaboration with referring hospitals, and reinforce the hospital's reputation within the local community. Rebuilding trust in healthcare takes time, consistency, and the commitment of dedicated professionals. In my opinion, the restructuring disrupted much of that progress by reducing experienced staff at a time when stability and confidence were beginning to return. I worked at Palmetto General Hospital under Conifer Health Solutions and had the opportunity to witness firsthand how operational decisions affected both employees and patient care. Based on my experience, I believe the recent restructuring was handled in a way that was unfair and disconnected from the realities of operating a busy hospital. Unfortunately, the recent restructuring has undermined much of that progress. While every organization has the right to improve efficiency and make difficult business decisions, healthcare is not an industry where staffing decisions should be made solely from spreadsheets or corporate metrics. Hospitals require adequate staffing to ensure patients receive timely, safe, and compassionate care. The recent layoffs eliminated many experienced employees across critical departments, including the Emergency Department, leaving significantly fewer staff members responsible for caring for patients. Departments that are essential to the daily operation of the hospital have lost valuable team members. These frontline professionals are the people who register patients, support physicians and nurses, coordinate care, and help keep the hospital functioning efficiently every day. The impact extends beyond those who lost their jobs. The employees who remain are now expected to do the work of multiple people while working under constant pressure with fewer resources and less support. At the same time, many are left wondering whether they will be next. This uncertainty creates anxiety, lowers morale, and makes it more difficult for dedicated healthcare professionals to focus on the work they do every day. Although every company has the legal right to restructure its workforce, the way these decisions were implemented has had a lasting negative effect on employees, patients, and the culture of the organization. Conifer Health Solutions manages hundreds of healthcare clients, but in my opinion, that makes it even more important that every restructuring decision be based on careful research and a thorough understanding of each individual hospital's operations. Every facility has different patient volumes, staffing needs, workflows, and community demands. A strategy that works in one location should not automatically be applied to another without evaluating the local realities. Before implementing layoffs that affect patient care, there should have been a comprehensive assessment of the hospital's actual operational needs. Decisions of this magnitude should not rely solely on standardized corporate models or benchmarks established at headquarters. They should reflect what is happening on the ground, where local leadership and frontline employees understand the daily demands of caring for patients. From what I observed, the restructuring did not fully reflect the operational realities of Palmetto General Hospital. Instead of strengthening the organization, the staffing reductions have placed additional strain on the remaining employees, increased pressure on critical departments, and raised legitimate concerns about maintaining the level of service patients deserve. What was especially disappointing was seeing dedicated employees lose their jobs despite years of service and commitment. There were likely more balanced ways to achieve financial goals, such as evaluating staffing across all departments, reducing nonessential expenses, reassigning employees where possible, or implementing gradual changes instead of widespread layoffs. The success of a hospital depends on its people. When experienced employees in critical areas are removed without a clear understanding of the operational impact, the burden shifts to those who remain and, ultimately, to the patients the hospital is committed to serving. A successful restructurin

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    Palmetto General Hospital
    Palmetto General Hospital

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    Hialeah Hospital - hospitals - Updated July 2026

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