How does this place have any stars?! I was stuck here once cause I thought Palmetto hospital was the worst. They're equally bad, nurses nor doctors give a shit about you. It broke my heart hearing the lady (maybe in her 80s) next to me crying out in pain "stop, you're hurting me, what have I done, God help me" while the so called cna was bathing her. Next day I woke up around 7 a.m and was heading for my morning leak and when I was about to walk past her she told me she's thirsty. I looked at her tray and there was nothing. I got my little cooler (big cup with ice that they give you) and stood over her holding it while she was sipping (with a new straw). I felt horrible thinking does she think I work here? I showed her my I.v to let her know I'm her roommate and that I'm sorry they're not taking good care of her. If her kids didn't come everyday who the hell would feed her?! I strongly dislike this shitty hospital. My doctor wasn't helpful and I only saw her 3 times out if the 9 days I was there for what was an emergency to the point where I was in icu for 3 days. *** This hospital needs new management and staff who can go above and beyond what's required with a heart! read more

The staff at Hialeah Hospital is very compassionate, empathetic, and understanding. They have treated us very well and which is helping us with a speedy recovery. Administration is very helpful. I really appreciate the treatment that I have received from the nurses, which are the backbone of any medical institution. The doctors are patient and through. They explained the surgery and recovery in expert detail. read more

I had a conference call with administrative staff and directors of Hospital and expected the rest of my moms stay to be better. My mom kept the rest quiet and didn't complain to me. While I was there for her discharge I noticed the wet floor next to her bedside commode and the nurse threw the gown on top to cover it and still help her up on top of it just to get her dressed and out the door without explaining why it was wet. Mom told me she told staff she couldn't get up on her own. The person who came to help her get in the commode took too long and she had already pooped partially in the pamper and he was surprised she had pooped. She told him of course I pooped you took too long to come. They barely helped her in the commode and she finished pooping in commode. She had a fall risk bracelet added to her hand even though I said from beginning that she could not get up or walk on her own and that she's unsteady and falls a lot. The transportation guy with wheelchair for discharge arrived as me and nurse were changing diaper and getting her dressed to leave because she had been sitting in a soaked diaper waiting for discharge. He opened curtain while my moms breast was exposed and I yelled we are dressing her. That was embarrassing and severely inappropriate. I know he's busy and rushing but how dare he open a curtain which clearly signals someone is undressed. Then he would barely hold her to help her in chair. I went to get car and had a friend wait with mom and the wheelchair guy. He was standing next to her and didn't help her in car. Saw her struggling to get up didn't even lift or help. He barely laid a hand on her. I had to say "can you help her?" Absolutely useless. My friend helped her in car. Then mom tells me the only day they bathed her was the day she pooped all over herself. I guess fall risk and all lord forbid they drop her. Jenny was helpful in coordinating nurse at home for her. I told her mom called since 10am 10:23am to be exact saying she was being discharged and she called me 12:07 to say she had just got her paperwork 10min prior to her call to me but that it would take 30-60min to process but she would call me when ready so I didn't have to wait since she couldn't leave until that was set up. 1:30pm she called to say all set and she could go home. 2:42pm we were leaving with wheelchair after debacle I said before. Nightmare over. read more

I'm writing this review with one star just because it won't let me post a 0 instead. This hospital is the worse hospital I've visited ever! And I'm not saying it from the point of view of a patient care only, but from the point of view of a medical staff as well. Sadly my aunt was taken here because she called rescue due to a terrible abdominal pain last Friday. She was left at the ER to run some diagnostic test to find out the cause of such terrible pain. Obviously, since she lives alone, family members were notified by the neighbors right away. I went there right after to see her and find out what's going on. The nurse at the ER that was taking care of her cane in minutes later, he was busy with another patient. Understandable! I followed by presenting myself to him and explaining about her. He didn't even say who he was. His batch ID was turned backwards so nobody could see his name. As I continued to ask what has been done and what was going on, he stated " I know nothing about her". "I'm not her nurse". I read a bit before but I know nothing bout her". I proceeded to ask: have you spoken to Her main Dr. Olazábal. She is well known here at Hialeah Hospital--- he didn't even let me finish and stated: "We do not call the doctors" . Then I asked: how is that possible? How are you getting her past medical history if she isn't able to tell you because she is in pain? He said: family!!! - but then again, nobody had called us to fin out! So basically my aunt has history of heart conditions and has obviously allergies to meds and they just don't seek any info to treat her the SAFEST WAY! After getting to nowhere, I left, and promised her to call her later to see if she was feeling better. Yesterday, 4/15, she was supposed to go into surgery of gallbladder removal and hernia repair. They were waiting on the Cardiologist to clear her for surgery. Meanwhile, she had been NPO since 4/14 from 6 pm. We called several times. We called her, we call the nurse at care - Ana María, a very condescending lady who doesn't even speak english that was the rudest person I've encounter so far at this hospital. She answered the phone, I stated who I was and asked if my aunt was ok, because she hasn't been responding my calls. Ana María, nurse at care of my aunt said verbatim: "I do not speak or understand English. Please speak in Spanish"- not trying to argue with this person, I proceeded to speak in Spanish, and she immediately stated she was fine, talking on the phone to call her there, and then she hanged up. Not only me but my mom, my aunt's sister, had the same kind of treatment. Anyways, my mom is at the hospital at this instant because my aunt has not eaten in 2.5 days because she has been waiting for the cardiologist clearance. What we just found out ???? Well, after addressing the director of nursing of the 3rd floor regarding this issue, we come to find out that the Ok has been given since Sunday, but my aunt has not been taken to surgery because of the terrible service that this hospital is giving. Whether is the nursing or the management or the hospital in general. This is ridiculous! She could have worsened in her condition and probably catch an infection or die in this past days and NOBODY CARES!!!!! Nobody!!!! I hope Joint Commission, ACHA, DNV and everyone else sees this message! This poor delivery of services and little mindfulness about the health and lives of the people that come seeking their help need to be noticed everywhere. Ps: I'm posting this comment every where so everyone is aware of the horrible services that Hialeah Hospital offers to their community. ------------------------------ update 4/17/19 I'm writing back, just to keep everyone posted about my previous review. After my mom took time off to present herself at the Hialeah hospital, she was able to reach out talk to the administrative team. She was able to voice out her concerns about my aunt and her medical status and care. We are very thankful to Yoandra Hernandez and Susan Chediak. They both took the time to address my mom's concerns regarding my aunt's medical status and all necessary steps were taken to ensure that her care was up to the standards required. Thanks to their management my aunt was able to have surgery and now is recuperating in hopes to return to her daily living activities. Thank you! read more

My mother has been admitted there two times in the last 12 months. Each time I have only spoken to one person on the phone after numerus attempts. I choose option 2 for patient rooms or 0 for operator, the phone rings for about 3 minutes and then hangs up. Both times I had to drive to Hialeah from Naples to speak with her. read more

Can I give it 0 stars? To illustrate why 0 stars would be the appropriate rating, I'll briefly relay two anecdotes of my experiences with Hialeah Hospital. First, my mother broke her arm years ago. It took about 10 hours until anybody deemed her worthy of his attention. That's right: my mother had to sit for 10 hours, gritting her teeth and holding her (literally) snapped arm. Nobody cared. Second, years after that first incident described above, I had a bout of chronic tonsillitis. I, too, had to wait hours and hours 'til a doctor was able to see me. Of course, the doctor quickly dispensed with me after a cursory glance inside my mouth. The hospital's premises are disgusting, the staff is rude (yeah, yeah, I know it's in Hialeah, but some of us do have some expectations of decency and professionalism), and all their stuff is outdated. And, in my opinion, most of the nurses and the doctors are incompetent. Don't go to HH. read more

If I could give a negative five stars I would this Hospital is very bad the nurses and Dr's really don't care about you they only want to get you out as quick as possible they don't care one bit about you read more

This is my third time that I visited the Hialeah Hospital, And of all the occasions that I have been admitted to their facilities, the last experience was like being in a 5-star hotel, I mean the attention and professionalism that all the employees have. I totally recommend the services of this hospital, you will not regret it. Kudos for the administration and health personnel. read more

Excellent service. Very clean and excellent food!! My aunt had her baby a few days ago in this clinic and they were completely fascinated. The nurses were extremely sweet and always checking on her. They really wanted to write a positive review because they want this people to be acknowledged and congratulated. The service was very personal they even gave her a phone number for any doubts she may have with regards to her baby! We were recommended by a friend that also gave birth here. The doctor's name was Julio Diaz and his whole team is completely amazing. read more

This place needs to be reported. It is absolutely dangerous. My father in law just got surgery in his colom because he was diagnosed with cancer. I can't believe his doctor reccommend he have his surgery done here. There was roach in his room. The nurses we're very unprofessional, rude, and really lack patiences. Can't believe this place is even legal. read more

My aunt went to the Emergency room a few Saturdays ago and I really wanted to commend the staff for their excellent care and the time in which it took them to care for her. Within 30 minutes of being there she was assessed given a room,meds given, test done and within 4 hours she was discharged. The staff was excellent and very caring. read more

Outpatient Registration was the worst experience ever ... a time warp into the 1980s ... just like when I worked at Cedars! The entire process was 4 hours and the waste of paper insane. For outpatient services, my mom at UHealth took 5 minutes and Doug's knee surgery registration took 15. This was insane and honestly, scary. read more

I understand COVID-19 is a thing but waiting outside half an hour standing outside was horrible I was feeling terrible I didn't have Covid but I had chills my back hurted and I was throwing up i had a horrible fever i kept getting cold and hot I just wanted to get it over with. 4 horrible hours of my life read more

I understand if you are not a fan of Hialeah Hospital. However, I have to highlight the last visits of my residents to this hospital would completely change your mind. I used to send the ALF residents to this hospital only because of the privileges of their PCP, Rafael Abreu, MD. Even though I've always been pleased with the medical care, the hospital faced big issues. Now, the facility itself is clean & nice visually. The nurses have been incredibly knowledgeable and helpful; and I was delighted by the patience of the food staff. Additionally, I have to thanks to the social workers that always coordinate carefully every single detail with the ALF. read more

If I had seem these coments earlier I wouldn't have come to this Hospital. 1- I was registered early morning, at EM they did a bunch of necessity according to the Dr's request. 2- by 4:00 pm, I still don't know what is the result of the test. 3- no one had any idea what's happening, nurse are not very brite....couldn't understand their Ingles. .... 4- around 6:00 pm, no food, no socks to wear,now 6:00 pm got some food... 5- around 9:55 pm, I phoned the nurse to bring me a snack or something, she claim to be very busy to give her a few seconds, now is 10:42 pm....and i still haven't heard from the nurse.... 6- 10:45 pm, I never saw the Dr. in charge. 7- the register nurse never came back to talk to me about my case...when I saw her on the night or second shift....she told me that she needed update information about my case.... 8- read more

The service and f/u care is poor especially after surgery, for "help" you must ask for help. It's a shame when you have to ask the nurse to call the Physician to advance your diet after 2 days post op. from a lacier procedure and the reply from the nurse was the diet tray was made for the clear liquids so I would have to call dietary to send a Regular diet, that shows me that the nurse did not take initiative to perform her responsibility towards the care of her patient to "advance the diet". e We had to ask for assist out of bed, and to sit up in the chair this never happened so his wife came in to help, maybe this is the reason why he developed a fever for 2 days. Just a horrible experience. "Never Again"!!! . read more

This is the worst hospital ever. I wish the authorities would intervene this place. my wife is pregnant. we went there and were treated like garbage. people are rude .the service is dreadful. dont ever go there read more

After 3 months at Hialeah Hospital in a critical condition, our Mom is finally at home. We had some difficulties with the staff at the beginning but at the end, we took her home alive and in a better health condition than when she was admitted at the Hospital. We were under a lot of stress and all this process was very hard for us to handle, to see our Mom close to death was the worst thing in our life. We would like to say thanks on her name and our own to some of the Members of ICU staff that did a very good job with her. Thank you Camilo Puerto, your professionalism, love and compassion with her was something unique. Thanks to the Nurses Laura, Maria, Hendrik, Sebastian, Valery, Iliana and Ernesto, all of you did the best too, thanks for that. We want to thanks the medical staff too, especially Dr. Capote and Dr. Mederos. Dr. Rossana Lopez, you are an angel and you were always there for her, thanks. In addition, we want to say thanks to some of the Reparatory Therapist but we do not remember all the names. Josue from wound care, man you are the best of the best, thank you. Betty (the social worker) thanks for your help, you did a lot for her and us. Every time we had a complaint, the Nurse supervisor, the director of intensive care and the administration always tried to help us with the situation, thanks for that. She will be under some health care at home but we hope she will be back to normal soon. Thanks. Olivia, Madelin and Javier read more

This review is only for the nurses that work on the second floor of the hospital.My mother had a hysterectomy at this hospital. The nurses on the second floor of the hospital completely ignored when My mother pushed the button for help because she was in a lot of pain and needed Tylenol. They were both just sitting there chatting with each other and Were completely ignoring the call . This is very sad because it could of been a bigger emergency. I understand how busy nurses can be and if they were actually working then they would've had an excuse but they were just giggling and talking. So they finally came in to give her the Tylenol. Then the patient who was sharing the room with my mother also needed assistance going to the bathroom and pushes the button. Once again they're just sitting there chatting and ignoring that someone is needing their help yet again. They also didn't give my mother her meds on time, we had to ask for them and after we asked they still took long to bring them. No one ever came to help her walk around and she had to ask them to check her vitals and her bleeding cause they never did that either. No one helped her to the restroom.they never came to clean or check her wounds. The lady who was in the bed next to her was crying in pain the entire time and no one cared! No one came to see if she was ok. I have so many more things I can say but I feel that everyone gets an idea of the atrocities of this hospital. So sad cause I always thought highly of this hospital but obviously the care has declined. They do not care for post op patients who could develop an emergency! They simply do not know how to do there job! read more

I had a surgery schedule for 12.... they called me after 4pm, at 7pm I was throwing up because of the anesthesia! I couldn't even open my eyes, and the nurses were literally making me leave the hospital in a wheel chair, some of the nurses were rude. read more

I hate this hospital for many reasons. However, just recently my mother fell and injured her foot and had her taken to Hialeah hospital for treatment and care. An immobile patient with no call light within reach, an injured toe that was cut that didn't get attended to, no tetanus vaccine given as a precaution, no discharge instructions given/explained, no education given on how to properly use crutches, and no prescription for pain medication. Was in the ED for 6 hours awaiting x-ray results and results were a "simple fracture of the foot" (splint applied), final 2 hours awaiting discharge papers. Prior to receiving discharge papers mom attempted to get out of bed to grab someone's attention and fell. Every health care provider failed in this situation. People are not doing their jobs right. read more

DO NOT GO TO THIS HOSPITAL! My 90 year old father went here for heart failure and water in his lungs. He was there for a week and I was by his side every day. I only spoke to a doctor twice. You might get lucky and have a nurse that's compassionate or you might get one that is rude and unhelpful. When he was finally discharged, an ambulance brought him home at 12 midnight!!! No one bothered to call a family member to let us know he was on the way home. What kind of hospital discharges a 90 year old man at 12 midnight?!!! WILL NEVER GO HERE AGAIN. read more

It s a joke. Nobody can give your folder. I speak to ten peoPle and nothing move! To bring your money there s no problem to explain you what s wrong! Nobody. A shame... read more

Worst damn hospital in Miami. Do not! I can not stress enough, do not take your loved ones to this hospital! My grandfather is currently in intensive care there and he's developed infections to which the hospital staff has been negligent in attending to. Mind you, these infections have developed under the care of Hialeah Hospital and their third world cultural mindset. I despise this hospital and its staff. They can be educated but lack ethics and decency. My grandfather was restrained and left in his bed with no water. He did not get help until family arrived. We are now with in half a mindset of filing a law suit. read more

I have not words to describe the compassion and kindness the staff showed towards me and my symptoms. I am very impressed the way the medical Surgical (2nd floor)nurses and CNA follows protocols and best practices. From greeting you, recognizing your needs prior me asking, hand washing and reassuring me they will take care of all my needs. You can tell how their care, safety and quality have improved in this past year. Excellent job that shows their directors, managers and administrators are there to take care of all people. Thank you Hialeah Hospital. read more

If I could give negative stars I would. This hospital is the worst. The nurses are slow and rude if you call to get an update on a patient. I couldn't get in contact with my mom and I had to call the nurses desk three times because they kept transferring me to the wrong nurse. They told me her nurse was busy to call back in 20 minutes. They also don't enforce visitor hours. My mom just had surgery and needed to sleep but the woman in the bed next to her had six people in the room talking and eating until 10:30 pm. They were there the entire next day. The day she's supposed to leave we waited over two hours for the discharge papers. Try your hardest to avoid this hospital.! read more

Worst attention ever. The registration ladies told my grand mother that they THOUGH that they couldn't take her insurance when her social agent told her that if it was an emergency which it was, she had a cloth in her leg at the end. We were told that we were going to have to pay everything if we wanted to be helped there. Please, go to Jackson Memorial, it was a little far, we had to wait a but more but the doctors were amazing and they gladly helped us with everything we needed from the moment we came in not like those thieves. read more

Worst hospital ever.. so disappointed!! Only one nurse was nice she is from India I think... the staff was super rude they make fun of my brother in law because he doesn't speak english.. also they have us waiting for the discharge for more than 3 hours. we complaint and they told us that the E.R wasnt a restautant :s we felt insulted.. they moved us from the E.R to a wating area because the needed the room and told us they will rush the discharge and we are still waiting is 8am and we are waiting for the discharge since 4am ... if i could i wouldn't give them 1 star they deserve 0 read more

This hospital does not even deserve 1 single star! The WORST of the WORST service! We had an emergency and by mistake we end up in this hospital! It was empty and they took for ever to take care of the patient. Finally when the nurse came she started treating us bad, talking to us very very rude and also making fun of a friend that didn't speak much English. They were more worried of us signing the papers that the actual patient. PLEASE DO NOT COME TO THIS place. read more

They literally had blood stains all over the wall behind the bed where the patient stays at, under the sink, and the nurses left blood samples from previous patients IN THE ROOM NEAR THE BED!!!!!!! It wasn't even discarded!! GROSS AND UNHYGIENIC read more

My dad got into a car accident and was taken here (unfortunately) over other nearby hospitals. They put him in the 'fast track' room and he waited for about and hour before someone acknowledged him. They gave him two butt shots (one pain med and one muscle relaxer) and let him stay on the bed. Didn't clean him up until me and the family got there 30 minutes later. He had a very nice nurse (Adriana) who took care of him and checked on him, even cracked a few jokes. He wasn't seriously injured so it was nice to see a sense of humor to lighten things up. Another nurse came to convince him kindly to take x rays just to be sure everything was fine. We appreciated that! It's definitely not the best area and is a pretty rundown looking hospital, but we didn't have as bad of an experience as we all thought we would. read more

Never have I had such unprofessional and rude service in a hospital. Even Jackson hospital which is a public hospital has more efficient and well mannered employees. Registration has taken over 2 hours with no sign of being able to leave anytime soon. This is ridiculous. read more

My mother was admitted into the ccu unit and was very ill. She was there for a little more than a month. I have to say although we never lost hope for her, the ccu staff never did also. They treated her with professionalism and were very understanding of our feelings. Needless to say, they worked around the clock to get her better. They were also very informative of her care. The male nurses were incredible. Being there for a month, i got to observe the staff. They would all get alone with each other and worked in teams. Even the Brazilian lady that cleans the patients was incredible. My mother was always cleaned and moved around to make her comfortable. The ccu director, Marlon, was incredible. Always attentive of all the patients and on top of the staff to do everything correctly. Again, my family and I thank you all for your hard work. read more

worst hospital!!! they show no respect to the patients or family members! My mother waited 4 hours for a surgery just to find out there was not enough beds for the surgery!! I ended it up leaving without her having the surgery!!! Surgery supervisor treat people like animals!! not respect or dignity for human beings there!!! Immediately supervision is required there!! read more

My mother was just at this hospital for surgery. My grandmother of course went with her for support, unfornately my grandma had to leave due to an emergency at home. She explained to the nurses the situation and left her phone for the doctor to call once my mom was out of surgery. The doctor or the nurses did not do what my grandma asked. When I called to ask the status of my mom. The nurse was kind and told me my mom was fine and in a room. When I asked why the doctor didn't call she said that's not my problem. Rude rude rude. read more

My mom was diagnosed with cancer here. The staff was very caring and compassionate in every department. Mom ultimately needed surgery and Dr Hernandez was amazing. He explained the entire procedure and made sure we were comfortable. The nurses in recovery were amazing, I wish I could remember all their names to recognize them individually. Overall take the below reviews with a grain of salt; it's rare that someone takes the time to give a GOOD review and talk about their positive experiences but everyone is quick to always write the bad. read more

My grandmother was here for only a couple of days and it was honestly the worst experience. First off, the parking for emergency is absolutely horrendous. When I first came to see her in emergency, we drove around for at least twenty minutes looking for a parking space. But that's not as bad as today. Today, I spent over an HOUR looking for a parking space and ended up having to park by a house down the street. God forbid anything serious and life-threatening happens, you will not find any parking in emergency. Next off, the nurses that took care of my grandmother were the worst I have ever seen in a hospital. Her nurse barely spoke any Spanish (even though she claimed she did) and even if she spoke English, you couldn't understand her. Her nurse at night told my grandmother that if she needed help going to the bathroom she would have to throw the IV on top of the stand, unconnect it, and walk by herself!! Seriously? My grandmother is in the hospital and is 80 years old!! She can't be throwing and unconnecting wires, especially when she has fallen multiple times (falls are a marked precauction on her chart). Her night nurse almost gave her water as well even though she was under strict orders NOT to eat or drink anything. She clearly didn't read the chart even though you have to!! Today, my grandmother was given her lunch by one of the workers and all of a sudden her nurse comes in and tells her, "I told you I was going to change your diet and you shouldn't have eaten that first tray!" even though she never told her OR me. If she didn't feel comfortable talking in Spanish, she easily could have said something to me. Next time we need to go to the hospital, we'll go to Memorial West in Pembroke Pines. read more

12/17/16 at 12:24 am. The guy in admissions "Adrian" horrible. He was very arrogant. The vending machine took my money; all I asked was how do I get my money back? He and the other guy stated, we do not give money to you. I responded, I'm not asking you for money, I want to know how to get a refund. They sent me to the machine to call the number before I could even finish asking my question. . They don't have customer service skills, they were on their phones chilling. This type of service is unacceptable. Horrible experience. I will let everyone know of this kind of treatment. And to think, these are the people who are the face of the hospital. read more

this place is depressing, gloomy and gross and the service is atrocious. everyone is and looks lazy. they don't do their jobs correctly. treats their employees terrible. during this corona virus they have their workers working hours without increasing pay when I know a couple of their staff have gotten corona. they cut hours without letting their workers know. puts only one worker for the shift yet expects them to get a 2 to 3 man job done fast with no room for a break or some extra help. this hospital should not be the face of hialeah. or maybe it should be but for the worst hospital yet. read more

The Hospitalist, Dr. Javier Perez, is rude, barely sees the patient, very difficult to contact...only seems to give important info if called several times. My husband was discharged 6 a.m. to his ALF, without prescriptions or notes on how to care for him after 2 wks in hospital with pneumonia. I called and reached the doc (miracle) and he rudely and emphatically said all papers were sent with my husband. Then two hours later, he called me to say he just went by my husband's room and "he wasn't there" (duh!) and that he needed the facility's doctor's name and number. I explained again that there is no doctor in the facility, but that the owner should be given that info..this went on and on and I said I needed to pull my car over to get him some phone numbers he requested and he told me that I was withholding the info, that I was being rude, and then he hung up on me. Incredible. Also, during visits to the hospital, I noticed that almost all of the antibacterial liquid wall pumps that I tried to use were empty. read more