I hate the dentist! But they were very sweet, they do a quick and fantastic job every time!read more

I have been going to Beckett Dental Care for almost 30 years. I have always been very happy with…read morethe work they have done. I always feel welcome and comfortable in the office. I appreciate that they don't try to push to do work done that is not necessary, just to make money. And the work they do is excellent.

Horrible customer service. Been going here for years, the past view months appointments canceled…read moresame day left and right. Ridiculous since if you cancel same day you get a fee. Recently, I confirmed my appointment and they made me reschedule since on their end they didn't get a confirmation. Why am I paying for your system not working, literally have proof too that we confirmed. They had nothing soon for later afternoon as well which is what my original appointment that they gave away was. People have jobs and lives. Absolutely unacceptable all around. The office workers just well there's nothing we can do, I understand you're just doing your job and you're bad at it. No empathy for a "mistake" on your end.

TERRIBLE experience. My front crown fell off and went there to have it put back on. The dentist…read morethat cemented it back on, put it on crooked. He dismissed it and said there was nothing he could do. Another dentist there cut it off. They tried to put on a new crown, but could not get the color right, it was way off from my other tooth. Then suddenly, they would not return my calls. Left manager many messages with no response.

I visited Beckett Ridge Dentistry after an insurance change for what was supposed to be a routine…read morecheckup and cleaning. Instead, I was handed a staggering $3,565 treatment estimate that raised serious concerns about mandatory root planing being pushed, insurance and pricing transparency, and additional treatment recommendations that did not align with my recent dental exam. 1 Root planing pushed as "mandatory." Dr. Paola Castillo Ordonez insisted on $522 root planing and refused to perform a basic cleaning when I declined. After pushback, the doctor briefly said cleaning was possible, but the front desk later refused again unless I agreed. 2 Insurance and professionalism concerns. I was told my insurance cost for crowns would be about $1,600 per tooth and that their in-office rate of $1,200 was "cheaper." However, when I reviewed my insurance plan, the crown codes listed were closer to $500. When I asked which specific code was used for my estimate, as the code shown did not even appear on my insurance schedule and where did the $1,600 figure came from? She told to contact my insurance company myself to find out why the code they used was not showing on my plan. Once I began asking detailed questions, the responses became noticeably uneasy, vague, and deflective. During this exchange, the desk staff member walked away and left me sitting in the dental chair waiting; after receiving no assistance, I had to get up and walk out on my own. 3 Questionable additional treatment recommendations. Recommending significant additional work beyond what was recently evaluated raised serious concerns and felt more like an attempt to upsell services rather than patient-centered care. Due to this experience, I canceled appointments for my entire family of six. I strongly recommend getting a second opinion and carefully reviewing any proposed treatment plans here.

the two at the reception desk were absolutely horrible, very rude, I was told I could walk in, no…read moreappointment, so I did, I got there unfortunately with wrong insurance card, which I get it completely on me, but was told I could be seen as a self pay. the boy who was "helping" me went to check with the doctor, was then told I couldn't be seen today but there's availability tomorrow, once I said no thank you, and started to walk away, both the two at the desk said "ohhhh" and started laughing. you're in a business to help people and this is who you have at the face of your business. embarrassing.

I have been a patient of Dr. Flannery for many years now and he is the best! I have had a fear of…read moredentists since I was a small child but since seeing Dr. Flannery I no longer feel anxious prior to an appointment. He has a great chair side personality and I always feel like I have a thorough checkup and professional treatment for any tooth issues.

Dr. Flannery has been my Dentist for 16 years now. Prior to his current office, he was with a…read moregroup and I followed him here, like many of his patients. His office is fantastic. Clean, current and friendly. Unfortunately "going to the Dentist" is never followed up with, "and I can't wait" or "is so much fun". But the staff at Dr. Flannery's office really makes the difference. His Dental Practice has expanded and he is now one of two Dentists within his office. I've been fortunate to have a few different Hygienists and can't say enough good things about Jenny. She's so nice and always so thorough. I've had a number of things done over the years. Cleanings, fillings, root canals and extractions. Always a good experience, considering the situation that is. Dr. Flannery also has a number of recommendations for other services such as Oral Surgeons and/or Orthodontists for additional services that he may not perform. I've fortunately/unfortunately used some of his recommendations as well and was pleased with the outcome. Look - it's hard to write a review on a visit to the Dentist. But if you think about it, it's what you put into it, really. Your visits to the Dentist are going to be a result of how well you take care of your teeth or how poorly you take care of them. Aside from that, yes, things will happen. I've been very happy seeing Pat and his Team for all of my Dental needs. Whether a planned visit or a last minute urgent visit, they've always been able to help and get me in quickly. Would I go back? Twice a year, at a minimum, absolutely. And you should too!!! Take care of your teeth and Dr. Flannery will take care of the rest! I'd add pictures of my teeth and mouth but that would just be weird. I also don't want to take pictures of the office, since it is a medial office with other patients, privacy, potential witness protection program participants and other teeth kinds of things.

The West Chester office and Dr. Geiger were great! Getting to the problem I've been having already…read moreand provided temporary relief...feeling better already! Glad I made the switch; highly recommend!

They did a horrible job. They put crowns in my teeth and they are too big and are rubbing together…read morewith the top teeth. I had to go to another dentist to correct their work.

Dr. Pannu is very friendly, sounds like a very experienced dentist and encourages us to have good…read moredental habits. The office staff is very easy to make an appointment with and very friendly. I would recommend for new patients.

From the owner: Whether you're new to the Cincinnati area or just looking for a new dentist in West Chester, our…read morefriendly dental team's got you covered.

Best dentist I've ever had. Claiming, relaxing, matter of fact, and workmanship above most locals…read more Would highly recommend.

I've visited my fair share of dental offices. Dr. Phuoc Tran's West Chester Family Dentistry office…read moreblow everyone else out of the water. Firstly, the building is owned by Dr. Tran himself. Thus, the entire area is kept clean and pristine. The waiting room has a giant aquarium which takes up about half of the wall. It's a salt water tank with many fishes that'll remind you of Finding Nemo! (His kids had a hand in picking these out). Also, there's plenty of refreshments available to you on arrival. My personal favorite is to monopolize the keurig machine and snag a mocha flavored k-cup. The receptionists here are warm and happy. Always energetic, they seem genuinely interested in engaging in conversation. The dental hygienists are equally as fun, making a dreaded visit to the dentist not so bad. The chairs and TV themselves are new and up-to-date. I could easily fall asleep in one of those things while staring at the tv directly above me. Quite pleasant. Dr. Tran is amazing. He's very approachable and amiable. He's always engaged in his patients and is getting life updates. Note: if you want to get him riled up, challenge him to a table tennis match!

1st time there and it felt like family! Extremely professional and very thorough and caring!read more

I love having my teeth cleaned by Tina, RDH. She is amazing & always has a smile on her face. I…read moresaw Dr. Gade & she was great! Very informative & answered all of my questions. Everyone in the office is friendly & I can say I enjoy going to the dentist now.

The best! Dr Scott is fantastic! I truly trust him and the care he provides. His office staff is…read moreoutstanding. The office is always clean and organized. This practice makes going to the dentist an enjoyable experience! Keep up the great work!

I went to the same dentist for about 30 years and when we moved to Ohio I was of course nervous…read moreabout finding the same level of care and high quality dentistry. My husband and I have had nothing but an amazing experience with Dr. Scott and his team of skilled hygienists and amazing office staff. I have been very impressed with their state of the art technology, available tests and care and education from the staff. They've also been great about recommending new dental products to meet our needs and Dr. Scott and his team always takes the time to listen to questions, really hear them, and provide answers. The office is absolutely beautiful and there is a very warm and welcoming feel from everyone who works there. They have worked with me with my challenging work schedule and are great about putting you on a waiting list if needed to get an earlier appointment - and they really do call when there's an opening! I can't not say enough great things about this practice and the wonderful team that works here.

Was referred to this location when I had a broken tooth. Had no appointment but was told that they…read moreaccepted walk ins. Called them and they said come on in and they would be able to take care of my problem. Had to wait a couple hours but found that acceptable under the circumstances. Everyone there was very nice and understanding about my issues. They got me in explained cost and procedures and took care of my problem. Would recommend them. Professional and understanding. THANK YOU Dr Mark

Nice dentist I've ever had and I'm scared of dentist. I…read morewould recommend to anyone if if not an emergency. I use for cleanings just like a normal dentist office. Had more dental work done than I ever wanted but no matter who you see my experience has been amazing. I've been to the Florence location as that's where the lab is and just as wonderful there. Keep up the great work.