I have been going to Beckett Dental Care for almost 30 years. I have always been very happy with…read morethe work they have done. I always feel welcome and comfortable in the office. I appreciate that they don't try to push to do work done that is not necessary, just to make money. And the work they do is excellent.

I hate the dentist! But they were very sweet, they do a quick and fantastic job every time!read more

When I called to make an appointment, I was quoted a price. This price was repeated to me when I…read morewent in for my appointment two days later and was verified by both the front desk and by my hygienist. Some sort of error occurred (possibly from transitioning to a new system), and I was told that a manager was going to be charging me nearly five times the price I was quoted. I attempted to have this issue escalated so it could be addressed and fixed, but I was again told that the price I was quoted would not be honored and that it would be nearly quintupled. The front desk employee that I booked my appointment with was clearly doing everything she could to try to escalate the issue for me so that it could be resolved, but an unknown manager was refusing to cooperate. A different manager was made aware of the issue over the weekend and she immediately reached out to me. She was able to resolve the issue very quickly and has thoroughly assured me something like this will not happen again. Other than this issue which has been fully resolved, I have had no negative experiences. Every staff member I have had contact with has been great.

The West Chester office and Dr. Geiger were great! Getting to the problem I've been having already…read moreand provided temporary relief...feeling better already! Glad I made the switch; highly recommend!

Staff was very friendly. They were right on schedule and had modern equipment. Did an excellent…read morejob cleaning my teeth, I can't remember my teeth looking so white.

I visited Beckett Ridge Dentistry after an insurance change for what was supposed to be a routine…read morecheckup and cleaning. Instead, I was handed a staggering $3,565 treatment estimate that raised serious concerns about mandatory root planing being pushed, insurance and pricing transparency, and additional treatment recommendations that did not align with my recent dental exam. 1 Root planing pushed as "mandatory." Dr. Paola Castillo Ordonez insisted on $522 root planing and refused to perform a basic cleaning when I declined. After pushback, the doctor briefly said cleaning was possible, but the front desk later refused again unless I agreed. 2 Insurance and professionalism concerns. I was told my insurance cost for crowns would be about $1,600 per tooth and that their in-office rate of $1,200 was "cheaper." However, when I reviewed my insurance plan, the crown codes listed were closer to $500. When I asked which specific code was used for my estimate, as the code shown did not even appear on my insurance schedule and where did the $1,600 figure came from? She told to contact my insurance company myself to find out why the code they used was not showing on my plan. Once I began asking detailed questions, the responses became noticeably uneasy, vague, and deflective. During this exchange, the desk staff member walked away and left me sitting in the dental chair waiting; after receiving no assistance, I had to get up and walk out on my own. 3 Questionable additional treatment recommendations. Recommending significant additional work beyond what was recently evaluated raised serious concerns and felt more like an attempt to upsell services rather than patient-centered care. Due to this experience, I canceled appointments for my entire family of six. I strongly recommend getting a second opinion and carefully reviewing any proposed treatment plans here.

1st time there and it felt like family! Extremely professional and very thorough and caring!read more

I love having my teeth cleaned by Tina, RDH. She is amazing & always has a smile on her face. I…read moresaw Dr. Gade & she was great! Very informative & answered all of my questions. Everyone in the office is friendly & I can say I enjoy going to the dentist now.

I really wish I could give this place a negative star !! I had a broken wisdom tooth extracted…read more4/21/25 from twin dental! It resulted in Bell's palsy- not a single care from the dentist and after he told me "ummm I need to go research this" I knew I was in trouble. Almost a full year and I'm not 100% healed. After he gave me a bs prescription- no more follow ups to see how I'm doing, no further instructions on what to do. Only called to collect money. So I've racked up bills from my PCP, a new dentist and even an ENT just to prove it wasn't caused by my ears. I've racked up THOUSANDS in dentist/medical bills due to their lack of care. DO NOT EVER GO TO TWIN DENTAL!!! Im still being harassed for a $60 payment when they have already collected $400 from me and $500 from my insurance TO PULL ONE TOOTH!! They didnt even give me pain meds, not even a low dose one until i was in so much pain. And instead of calling it to the pharmacy- they told me i had 20 minutes to get it from their office aa they close early on friidays. Never in my life have i ever paid that much for an extraction. Or had a dentist who was etremely nonchalant about what HE had done!!(Even when i didnt have a job/insurance I only paid $160 and the emergency dentist on a friday at 7pm pulled it.) i will however, send them all my bills for the year of follow up ive had to deal with for their mistake. I have included a picture from the day before the procedure - the day of, the day after, a pic when i was being weened off the medication after 6 month of high dose steroids (due to the dentist prescribing a an extreme low dose that did nothing) and two additional pictures from this year 4 months post steroids two more teeth were also shattered due to the steroids and so I was deathly scared of getting those pulled, until this morning. I had no idea that a dentist office could be caring and comforting. But shoutout to Meier dental and Cincinnati oral surgeons for extracting 3 teeth (the two shattered and my last wisdom) under anesthesia, prescribed me a pill before I went in, had antibiotics on order, Tylenol 3 on order for pain. Sent me home with an ice pack and enough gauze to last a life time. My total out of pocket $600. Insane difference. These people took my life from me for almost a year. Due to being on steroids gained ao much water weight I had Charlie horses when I walked!, I also had high blood pressure, pre diabetic along with absolutely no energy and not being able to breathe all due to the side effects of the steroids I had to take to fix what THEY did. SO BEWARE OF TWIN DENTAL. Or at least if you find anything suspicious or wrong speak to a malpractice attorney IMMEDIATELY

I really wish I could give this place a negative star !! I had a broken wisdom tooth extracted…read more4/21/25 from twin dental! It resulted in Bell's palsy- not a single care from the dentist and after he told me "ummm I need to go research this" I knew I was in trouble. Almost a full year and I'm not 100% healed. After he gave me a bs prescription- no more follow ups to see how I'm doing, no further instructions on what to do. Only called to collect money. So I've racked up bills from my PCP, a new dentist and even an ENT just to prove it wasn't caused by my ears. I've racked up THOUSANDS in dentist/medical bills due to their lack of care. DO NOT EVER GO TO TWIN DENTAL!!! Im still being harassed for a $60 payment when they have already collected $400 from me and $500 from my insurance TO PULL ONE TOOTH!! They didnt even give me pain meds, not even a low dose one until i was in so much pain. And instead of calling it to the pharmacy- they told me i had 20 minutes to get it from their office aa they close early on friidays. Never in my life have i ever paid that much for an extraction. Or had a dentist who was etremely nonchalant about what HE had done!!(Even when i didnt have a job/insurance I only paid $160 and the emergency dentist on a friday at 7pm pulled it.) i will however, send them all my bills for the year of follow up ive had to deal with for their mistake. I have included a picture from the day before the procedure - the day of, the day after, a pic when i was being weened off the medication after 6 month of high dose steroids (due to the dentist prescribing a an extreme low dose that did nothing) and two additional pictures from this year 4 months post steroids two more teeth were also shattered due to the steroids and so I was deathly scared of getting those pulled, until this morning. I had no idea that a dentist office could be caring and comforting. But shoutout to Meier dental and Cincinnati oral surgeons for extracting 3 teeth (the two shattered and my last wisdom) under anesthesia, prescribed me a pill before I went in, had antibiotics on order, Tylenol 3 on order for pain. Sent me home with an ice pack and enough gauze to last a life time. My total out of pocket $600. Insane difference. These people took my life from me for almost a year. Due to being on steroids gained ao much water weight I had Charlie horses when I walked!, I also had high blood pressure, pre diabetic along with absolutely no energy and not being able to breathe all due to the side effects of the steroids I had to take to fix what THEY did. SO BEWARE OF TWIN DENTAL. Or at least if you find anything suspicious or wrong speak to a malpractice attorney IMMEDIATELY

Best dentist I've ever had. Claiming, relaxing, matter of fact, and workmanship above most locals…read more Would highly recommend.

I've visited my fair share of dental offices. Dr. Phuoc Tran's West Chester Family Dentistry office…read moreblow everyone else out of the water. Firstly, the building is owned by Dr. Tran himself. Thus, the entire area is kept clean and pristine. The waiting room has a giant aquarium which takes up about half of the wall. It's a salt water tank with many fishes that'll remind you of Finding Nemo! (His kids had a hand in picking these out). Also, there's plenty of refreshments available to you on arrival. My personal favorite is to monopolize the keurig machine and snag a mocha flavored k-cup. The receptionists here are warm and happy. Always energetic, they seem genuinely interested in engaging in conversation. The dental hygienists are equally as fun, making a dreaded visit to the dentist not so bad. The chairs and TV themselves are new and up-to-date. I could easily fall asleep in one of those things while staring at the tv directly above me. Quite pleasant. Dr. Tran is amazing. He's very approachable and amiable. He's always engaged in his patients and is getting life updates. Note: if you want to get him riled up, challenge him to a table tennis match!

What an amazing dentist office. People that care about your needs vs how much the dentistry wants…read moreto get out if you. I highly recommend this office.

I was a patient here for years. I am disappointed with how this practice is currently run. I was…read moretold to sign a form acknowledging HVP can cause oral cancer. But initially, it was given only to the female patients. I researched this and found that 90% of new oral cancer cases are in men. The doctors didn't like that I said something about giving the form only to females. They subsequently dropped me as a patient for challenging them. They also wanted to put bite wings in my mouth for x-rays when a periodontist specifically said not to. I let them know about this too. Then I got a message to go somewhere else for dental care. There are other dentists in the Libertyville area to go to. I already signed up with a lovely all-female practice and am much happier,

TERRIBLE experience. My front crown fell off and went there to have it put back on. The dentist…read morethat cemented it back on, put it on crooked. He dismissed it and said there was nothing he could do. Another dentist there cut it off. They tried to put on a new crown, but could not get the color right, it was way off from my other tooth. Then suddenly, they would not return my calls. Left manager many messages with no response.

My wife and I have been going here for 12 years and felt the care was adequate. However lately both…read moremy wife and I have had our appointments cancelled. Appears that they don't have hygienist resulting in the cancellations. My wife had complained about a sensitivity issue and an issue with food getting caught in a filled root canal. They didn't address the problems. She finally contacted a different dentist where they found small cracks and an issue with the root canal filling. Now she has appointments to fix these issues that they neglected. I now must find a new dentist.

I don't know why the reviews are so terrible for this place. I, personally am fearful of the…read moreDentist office. They were extremely kind to me. Extremely understanding and gentle with me. Everyone in the office spoke to me with respect. When it came to my future appointments, they made sure I knew when they were and went above and beyond to schedule them to my convenience. I would absolutely never give them 1 star.

My experience at Aspen Dental has been absolutely horrible. The majority of the staff have…read moreunprofessional, nasty attitudes and get irritated easily by simply doing their job. It's disappointing to see how personal they take things when that has no place in a professional environment. Every patient deserves to feel welcomed, respected, and cared for -- but this office completely fails at that. Respect works both ways -- in order to receive it, you must also give it. Unfortunately, this staff doesn't seem to understand that. I had a root canal done on Tuesday, then called the next day (Wednesday) to ask if the dentist could also check my chipped tooth while completing my crown procedure on Thursday. That's when I found out my appointment had been canceled -- and not by me. I never canceled my crown appointment, and it makes absolutely no sense to cancel it when I just had a root canal. When I asked who canceled it, no one knew. The front desk lady showed zero care or concern and acted like the situation didn't matter. The level of unprofessionalism is shocking. On top of the poor attitudes, the cleanliness of this location is completely unacceptable. The rooms are filthy, the floors look like they haven't been mopped, and I honestly question if their tools and equipment are even being sanitized properly. For a dental office, this level of hygiene is disturbing and unsafe. I have decided to take my crown procedure elsewhere -- to a more professional dental office that actually values patients and maintains a clean, welcoming environment. Aspen Dental has completely lost my trust as a patient. Someone from the corporate or franchise office seriously needs to step in and take a hard look at this location. From the lack of professionalism to the poor sanitation and careless communication, this office is a mess. I would not recommend this Aspen Dental to anyone -- save yourself the headache and go somewhere that truly cares about your health and time. Make sure you double-check that Aspen Dental actually canceled your appointment if you no longer want any services from them. They'll tell you it's canceled, but in reality, they often don't follow through -- which feels sneaky, because it means they can still get paid for active appointments. I even have a recording of the manager confirming that my appointment was canceled, the refund amount that should appear in my account, and that I wouldn't be billed for anything else. So if they don't follow through and I end up getting an unexpected bill for a procedure I never even received, I'll be suing Aspen Dental!