I hate the dentist! But they were very sweet, they do a quick and fantastic job every time!read more

I have been going to Beckett Dental Care for almost 30 years. I have always been very happy with…read morethe work they have done. I always feel welcome and comfortable in the office. I appreciate that they don't try to push to do work done that is not necessary, just to make money. And the work they do is excellent.

When I called to make an appointment, I was quoted a price. This price was repeated to me when I…read morewent in for my appointment two days later and was verified by both the front desk and by my hygienist. Some sort of error occurred (possibly from transitioning to a new system), and I was told that a manager was going to be charging me nearly five times the price I was quoted. I attempted to have this issue escalated so it could be addressed and fixed, but I was again told that the price I was quoted would not be honored and that it would be nearly quintupled. The front desk employee that I booked my appointment with was clearly doing everything she could to try to escalate the issue for me so that it could be resolved, but an unknown manager was refusing to cooperate. A different manager was made aware of the issue over the weekend and she immediately reached out to me. She was able to resolve the issue very quickly and has thoroughly assured me something like this will not happen again. Other than this issue which has been fully resolved, I have had no negative experiences. Every staff member I have had contact with has been great.

The West Chester office and Dr. Geiger were great! Getting to the problem I've been having already…read moreand provided temporary relief...feeling better already! Glad I made the switch; highly recommend!

Dr. Paola Castillo Ordonez told me before she started my deep cleaning to let her know if I feel…read moreany pain. She checked with me a few times during the procedure to be sure that I was comfortable,which I was. She came up with a plan to help me with the sensitivity and pain I had with my gums. I recently moved from Massachusetts to Ohio and I am happy to have found such a caring dentist and office staff that kept me informed and worked within my budget as I don't have dental insurance. Mohamidu (head of the office) told me about their dental plan but suggested that I wait until after the dentist checked my teeth before I purchase the plan for $119.00, which so appreciate because he told me that it may not be worth it depending on my dental needs . That shows me that Beckett Ridge Modern Dentistry is not out just to get your money . That is the kind of person and dental office that should be a role model for other offices to model. I would highly recommend this dental practice.

the two at the reception desk were absolutely horrible, very rude, I was told I could walk in, no…read moreappointment, so I did, I got there unfortunately with wrong insurance card, which I get it completely on me, but was told I could be seen as a self pay. the boy who was "helping" me went to check with the doctor, was then told I couldn't be seen today but there's availability tomorrow, once I said no thank you, and started to walk away, both the two at the desk said "ohhhh" and started laughing. you're in a business to help people and this is who you have at the face of your business. embarrassing.

1st time there and it felt like family! Extremely professional and very thorough and caring!read more

I love having my teeth cleaned by Tina, RDH. She is amazing & always has a smile on her face. I…read moresaw Dr. Gade & she was great! Very informative & answered all of my questions. Everyone in the office is friendly & I can say I enjoy going to the dentist now.

I really wish I could give this place a negative star !! I had a broken wisdom tooth extracted…read more4/21/25 from twin dental! It resulted in Bell's palsy- not a single care from the dentist and after he told me "ummm I need to go research this" I knew I was in trouble. Almost a full year and I'm not 100% healed. After he gave me a bs prescription- no more follow ups to see how I'm doing, no further instructions on what to do. Only called to collect money. So I've racked up bills from my PCP, a new dentist and even an ENT just to prove it wasn't caused by my ears. I've racked up THOUSANDS in dentist/medical bills due to their lack of care. DO NOT EVER GO TO TWIN DENTAL!!! Im still being harassed for a $60 payment when they have already collected $400 from me and $500 from my insurance TO PULL ONE TOOTH!! They didnt even give me pain meds, not even a low dose one until i was in so much pain. And instead of calling it to the pharmacy- they told me i had 20 minutes to get it from their office aa they close early on friidays. Never in my life have i ever paid that much for an extraction. Or had a dentist who was etremely nonchalant about what HE had done!!(Even when i didnt have a job/insurance I only paid $160 and the emergency dentist on a friday at 7pm pulled it.) i will however, send them all my bills for the year of follow up ive had to deal with for their mistake. I have included a picture from the day before the procedure - the day of, the day after, a pic when i was being weened off the medication after 6 month of high dose steroids (due to the dentist prescribing a an extreme low dose that did nothing) and two additional pictures from this year 4 months post steroids two more teeth were also shattered due to the steroids and so I was deathly scared of getting those pulled, until this morning. I had no idea that a dentist office could be caring and comforting. But shoutout to Meier dental and Cincinnati oral surgeons for extracting 3 teeth (the two shattered and my last wisdom) under anesthesia, prescribed me a pill before I went in, had antibiotics on order, Tylenol 3 on order for pain. Sent me home with an ice pack and enough gauze to last a life time. My total out of pocket $600. Insane difference. These people took my life from me for almost a year. Due to being on steroids gained ao much water weight I had Charlie horses when I walked!, I also had high blood pressure, pre diabetic along with absolutely no energy and not being able to breathe all due to the side effects of the steroids I had to take to fix what THEY did. SO BEWARE OF TWIN DENTAL. Or at least if you find anything suspicious or wrong speak to a malpractice attorney IMMEDIATELY

This review is LONG overdue!!! I'm so happy I found this office. First and foremost, the whole…read morestaff is amazing. I was left with a great first impression especially from Shiloh and Dr.Brock. During my very first an appointment, Dr.Brock noticed that i had very dry lips and i explained that was i on Accutane and the it was horrible trying to find something that worked. He told me about this brand called "LanoLips" and even Amazon primed my very first one to my address, which i received on 2 days time. He quite literally saved my lips lol they were breaking bad. Kind, professional and exceptional office and staff!

Best dentist I've ever had. Claiming, relaxing, matter of fact, and workmanship above most locals…read more Would highly recommend.

I've visited my fair share of dental offices. Dr. Phuoc Tran's West Chester Family Dentistry office…read moreblow everyone else out of the water. Firstly, the building is owned by Dr. Tran himself. Thus, the entire area is kept clean and pristine. The waiting room has a giant aquarium which takes up about half of the wall. It's a salt water tank with many fishes that'll remind you of Finding Nemo! (His kids had a hand in picking these out). Also, there's plenty of refreshments available to you on arrival. My personal favorite is to monopolize the keurig machine and snag a mocha flavored k-cup. The receptionists here are warm and happy. Always energetic, they seem genuinely interested in engaging in conversation. The dental hygienists are equally as fun, making a dreaded visit to the dentist not so bad. The chairs and TV themselves are new and up-to-date. I could easily fall asleep in one of those things while staring at the tv directly above me. Quite pleasant. Dr. Tran is amazing. He's very approachable and amiable. He's always engaged in his patients and is getting life updates. Note: if you want to get him riled up, challenge him to a table tennis match!

What an amazing dentist office. People that care about your needs vs how much the dentistry wants…read moreto get out if you. I highly recommend this office.

I was a patient here for years. I am disappointed with how this practice is currently run. I was…read moretold to sign a form acknowledging HVP can cause oral cancer. But initially, it was given only to the female patients. I researched this and found that 90% of new oral cancer cases are in men. The doctors didn't like that I said something about giving the form only to females. They subsequently dropped me as a patient for challenging them. They also wanted to put bite wings in my mouth for x-rays when a periodontist specifically said not to. I let them know about this too. Then I got a message to go somewhere else for dental care. There are other dentists in the Libertyville area to go to. I already signed up with a lovely all-female practice and am much happier,

I was hesitant about selecting a new dentist because I have had so many bad experiences in the…read morepast. Even so, I needed to get it done, so I called up West Chester Dental based on reviews on Yelp. I have to say, I'm glad that I listened to Emily R. and Lara P. My experiences with West Chester Dental have been outstanding. When I called up to discuss becoming a patient, Tyler was very helpful and answered all of my questions. Given that this is a fairly sizeable practice, I had the option of dentists, and after some discussion about my preferences and needs, she set me up with Dr. Goel, the head of the practice. I came in for my first appointment just to assess where we are at and put together a treatment plan, and everyone was just so pleasant and nice. Dr. Goel came in and introduced himself and asked how I was doing, and when I replied that I was stressed, he assured me that this was a stress-free environment and that everything would be fine. He couldn't be more right. I have had no stress when I have been in to see Dr. Goel or his staff, even with my anxieties. Since my first visit, I have had some fairly extensive work done, and have more to go. I have had a variety of work done in the past, and Dr. Goel and his staff do such a better job of performing the work and handling the paperwork. The process has been seamless, even when dealing with my insurance carrier. I had oral surgery, and came out if it with nearly no pain. I required a top plate, and when it has needed adjustment, they have been able to get me in same day and get the adjustment done. My last appointment took less than 15 minutes, and made such an improvement in the fit. I also like that they are not only concerned about fixing things like fillings and crowns, but they also are concerned about how it looks. The quality of the work and care is more than I expected. If you are looking for a dentist in this area of town, I highly recommend West Chester Dental. I am so glad I made the choice and contacted them.

Horrible customer service. Been going here for years, the past view months appointments canceled…read moresame day left and right. Ridiculous since if you cancel same day you get a fee. Recently, I confirmed my appointment and they made me reschedule since on their end they didn't get a confirmation. Why am I paying for your system not working, literally have proof too that we confirmed. They had nothing soon for later afternoon as well which is what my original appointment that they gave away was. People have jobs and lives. Absolutely unacceptable all around. The office workers just well there's nothing we can do, I understand you're just doing your job and you're bad at it. No empathy for a "mistake" on your end.

My experience at Aspen Dental has been absolutely horrible. The majority of the staff have…read moreunprofessional, nasty attitudes and get irritated easily by simply doing their job. It's disappointing to see how personal they take things when that has no place in a professional environment. Every patient deserves to feel welcomed, respected, and cared for -- but this office completely fails at that. Respect works both ways -- in order to receive it, you must also give it. Unfortunately, this staff doesn't seem to understand that. I had a root canal done on Tuesday, then called the next day (Wednesday) to ask if the dentist could also check my chipped tooth while completing my crown procedure on Thursday. That's when I found out my appointment had been canceled -- and not by me. I never canceled my crown appointment, and it makes absolutely no sense to cancel it when I just had a root canal. When I asked who canceled it, no one knew. The front desk lady showed zero care or concern and acted like the situation didn't matter. The level of unprofessionalism is shocking. On top of the poor attitudes, the cleanliness of this location is completely unacceptable. The rooms are filthy, the floors look like they haven't been mopped, and I honestly question if their tools and equipment are even being sanitized properly. For a dental office, this level of hygiene is disturbing and unsafe. I have decided to take my crown procedure elsewhere -- to a more professional dental office that actually values patients and maintains a clean, welcoming environment. Aspen Dental has completely lost my trust as a patient. Someone from the corporate or franchise office seriously needs to step in and take a hard look at this location. From the lack of professionalism to the poor sanitation and careless communication, this office is a mess. I would not recommend this Aspen Dental to anyone -- save yourself the headache and go somewhere that truly cares about your health and time. Make sure you double-check that Aspen Dental actually canceled your appointment if you no longer want any services from them. They'll tell you it's canceled, but in reality, they often don't follow through -- which feels sneaky, because it means they can still get paid for active appointments. I even have a recording of the manager confirming that my appointment was canceled, the refund amount that should appear in my account, and that I wouldn't be billed for anything else. So if they don't follow through and I end up getting an unexpected bill for a procedure I never even received, I'll be suing Aspen Dental!

TERRIBLE!!!! Don't even waste your time going here. They've cancelled my appt more times than I can…read morecount on my hand all because "we don't have a hygienist that day". Which is there reason every single time. How on earth do you never have a hygienist working at a dentist office. The 2 times I actually have been able to go they barely know what they are doing. A literal joke of a dentist office.

The office experiences was amazing the staff are the best the care was excellent they took great…read morecare of my grandson isaiah I recommend this business very very highly

I've had braces since 1/4/17, the office staff is always nice and helpful, Dr. Ison is very nice…read moreand friendly. My teeth are looking so good and I'm so happy with my results so far. Ive never wanted to smile before braces and now I cant stop. The only thing I would suggest is I have a Really hard time getting appointments for when they would work for my schedule.