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    E-Z Way Auto Sales

    1.8 (12 reviews)
    Open 9:00 am - 6:00 pm

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    Paramount Volkswagen

    Paramount Volkswagen

    2.7
    (15 reviews)

    Learned today that the good folks at Paramount (especially our salesperson) was supposed to supply…read morea front license plate bracket for our 2022 Taos. They haphazardly put a piece of plastic on the front of the car with mismatched screws. Turns out they didn't use the correct part and we just spent $81 for the correct bracket at another dealership. After buying many cars and owning 5 VWs in the family, this in by far the worst performing dealership we have used for a purchase. It's not always about price. Service, integrity and honesty also factor into a buy decision.

    UPDATE (Monday 7/16): Rudi, the GM called me and was very helpful, and wanted to make things right…read morefor us. They were able to replace the car at no extra cost to us, in fact we will get some money back because the first Taos had specialty paint and rearview mirror, which made a standard issue SE with the Blind Spot Monitoring and Rear Traffic Alert vehicle less expensive. They even delivered the replacement car and took the first one back to the dealership, so we didn't even have to leave our house. I could not have asked for a better response, and while our sales person wasn't able to make this happen, he put us in contact with Rudi the very next day when Rudi was back in the office. Other than feeling unheard when I expressed my discontent over the missing features, everything about our experience with Paramount was very good. The initial shopping and purchase process of the car was smooth and the lengths they went to to make it right give us confidence in updating our review to 5 stars and recommending Paramount Volkswagen. ~~~ We bought a 2024 Taos SE this past Friday 7/12. The dealership website listed all the standard features (two of which were top of our priority list in our car search - blind spot monitor and rear traffic alert). There was no mention anywhere of any missing standard features. Only after buying the car and driving it home did we think these features were not working. After double checking the window sticker, which did have them listed under the Standard Features, but in the Packages & Options section of the sticker it notes the car was NOT equipped with these features. We contacted our salesperson, Fox, to ask about these missing features and got absolutely nothing but empty apologies. He said if he'd known they were important to us, he would have mentioned they were not included. He knew we were driving over an hour to get the car - and they are STANDARD features - why would a customer need to ask to double check that standard issue safety features are included, especially if they're listed on the dealers own website? The car drives nice but I'm extremely upset that two important safety features are missing and the dealer is all too happy to have our money and not interested in doing anything more than saying "oh, sorry". Return business and word of mouth business - that apparently means nothing to this dealership. I wish I'd seen the other reviews here before going there. Apparently many other VW dealerships in the Charlotte area are way better. Live and learn for us, and I hope these reviews help you avoid the lack of customer care at Paramount. Go elsewhere.

    E-Z Way Auto Sales - usedcardealers - Updated June 2026

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