**Update: re: total…read morerewrite; Nate and the entire Mike Johnson's Team at Toyota Hickory went WAY above and beyond after listening to my feedback, and, I am thoroughly satisfied with their answer to my challenging situation, Overall, I would say this dealership is making great strides! Give Nate and the Team at Mike Johnson's Toyota of Hickory a shot, they are real people, who will take the time to get you to yes, If you ask! Thank you Nate, Mr. Lawhon, and my sales lead who took me on the best (hard!, but best!) test drive this year! Thanks you All, -10.5.11

The poor reviews are true. This place is unprofessional and unaccountable. It's unclear what their…read moreoperating principles are. The customer service and technician skill set are really embarrassing.

Cosmo Motors has pretty good sales service. The guys are nice, not pushy, and were very attentive…read more We ordered a vehicle over the phone and then came and picked it up. The car we bought was spotless and detailed very nicely. The showroom and parking lot is clean and inviting. Lots of really nice cars in there. The day we visited they had the grand opening of the diecast store inside. That place is cool. Many, many great diecast vehicles and other machines. It's a neat tie-in that is logical for the car dealer. Why not five stars? Because though we were assured that the car had been looked at closely and driven on the highway, we noticed a sound while driving it home. That didn't show up during the round the block test drive. Perhaps if that test drive had turned left we would have noticed. There was a small issue with some of the fender liner on the front passenger wheel-well that would only touch the tire when high-speed air forced it back onto the tire or during a heavy left turn. I've fixed the issue, and I'm grateful that it wasn't major because I had already bought the car as-is. It's a reminder that we need to be hyper-detailed when looking at/driving cars, either in-person or remotely.

Very poor response from one of the sales people in regards to a phone conversation regarding an…read moreoffer made on a Gladiator. I had a phone conversation and requested some more info. The sales person was helpful at that point. I requested an inspection and the salesperson suggested we come up with an agreed price first. I was ok with this. We talked over the phone and I offered 32500 for a vehicle listed at 33500 which is more than fair. The sales person said "why that amount" or something to that effect and I responded and said "because thats what I want to pay right now". He said "well I'm sure you'd want to pay 20k" and laughed. Then he claimed I owed sales tax even though I told him I live in a tax free state. We went back and forth over text and I told this person it was rude. I asked for the manager. He called me and tried to make it right. He was overall very nice but something stuck out to me. I asked for a best price and he sent me the exact price on the site with a dealer fee. No discount whatsoever and backed it up with the work they did to the truck prior to the sale and the fact that they are a "non negotiable dealership". Thats very strange to me. They arent Carmax nor do they have have it listed on their site about this. I still wanted the truck but this whole experience sat with me and im not spending a dime of my money towards a dealership who employs rude people as the manager said "hes young and hes said things before" and doesnt want to budge at all on their price after a fair offer was made. I thought others may want to read about my experience when ready to spend cash and buy a vehicle at almost the listed price.

I've always hated the car buying process but Jennifer made it seamless and easy from beginning to…read moreend. I would recommend this lot and her service to anyone! I was in and out with plenty of time to enjoy my day and she was trustworthy and honest. I never felt pressured to buy or rushed. She also fixed any issues I had before I even signed to buy! 10 out of 10!

Came in to look at a Chevy Taho but it was sold. So, I looked at a Honda Pilot and test drove it…read more It was comfortable and handy. Ranger was a knowledgeable salesperson, very helpful and friendly and great to work with. He let me take it to my fiancés' work for her to test drive it and see what she thought about the car. Once again purchasing a car from R&L was well worth it. This will be my 4th purchase from them. I recommend them to everyone for your next used car purchase.

We just recently moved to Hickory and my wife's lease was up on her car. I spent over 25 years in…read morethe business so this definitely isn't what I like to do. We didn't know what we were looking for so I paid a pre visit to several dealerships without her. We never once ever thought about a Subaru until we visited Jim Armstrong and met Mike Abernathy. I always told my salespeople that people buy cars from who they like. Nothing could be more true because we bought. Thanks to Mike and Jim for making this experience easy for this old car guy!

I've been to three different Subaru dealerships with my car including Jim Armstrong Subaru. I've…read moreexperienced great customer service with the other two dealerships. The woman I spoke with on the phone and the service writer, at Jim Armstrong Subaru, were both rude, condescending, and need serious work on their "people skills". This is the result of poor management. When customers are treated poorly, they tell their friends.

Carroll is awesome to do business with. Honest car dealer that cares for his customers and will do…read morewhat he can to help them! Anyone In the market for a new car needs to give him a call and If he doesn't have it let him find you one. Thanks again!

From the owner: We specialize in selling like new Vehicles! Late model, low mileage vehicles....... without the…read moreadded Dealership mark ups or hassles! We hand select our inventory to provide you with the highest quality vehicles available!! Check us out today, you'll be glad you did!! We will change your opinion of buying a car...... you'll actually like coming here!!

I've had the pleasure of buying 2 vehicles now from viewmont auto sales, a z4 and an m3. Both have…read morebeen amazing and couldn't be happier. Highly recommend!

Bought a fairly new car, the check engine light came on 18 hours after paying for the car,,, called…read morethem, and they seemed concerned, so I got it fixed (not covered under (powertrain) cost over 350.00. so when I went to get my tag, I showed Heath the bill and he said YOU BOUGHT IT AS IS. I like the car but I wanted to see if he would offer something,,,When I was in the business I would have help my customer... Just FYI

I went in with cash to buy today. Drove the vehicle and made an offer although it needed some help…read morewith several things. The price on the vehicle was 9984 and I offered 8500 realizing that there would be a counter from them. Much to my surprise the sales guy comes back with a counter offer of 15,370 over 50% mark up from what it was listed for online and on the window. Who does business like this? I was so offended by this that I walked straight out the door. Never will I ever go to this company again. They need to fire their finance manager... Unless they can afford to loose guaranteed sales.

I went to the Hickory location needing a 4wheel drive truck. I was showed 3 trucks that I could get…read morefinanced on . The 2017 Ford F150 that I wanted to look at was in Mooresville but before the salesman & I could go see the truck I had to sign papers to buy the truck. That should've gave me a warning but the truck looked nice on the computer I asked about any problems, any wrecks , about the tires & if it had a warranty. I was told that Randy Marion does an extensive inspection on all vehicles that they sale & I had a 3 mo or 3000 mile warranty if ANYTHING goes wrong it would be fixed free of charge. When I got to Mooresville to see the truck I noticed the front tires were wore on the outside of the tire I asked was the truck out of line & I thought the tires wasn't good enough. I was told about the wonderful inspection they do so it wasn't out of line & I wasn't offered to change tires. The next morning I couldn't get the remote start to work so I texted the salesman. His boss called and said that wasn't covered in the warranty he could pay for getting it tested to see what the problem was but he couldn't pay for fixing it. If they did an extension inspection the mechanic should have known the remote start didn't work. Thiis truck wasn't cheap & All the FEES I WAS'NT TOLD ABOUT OMG the amount financed was 27,000. So if you decide on getting a vehicle from Randy Marion make sure everything works cause once you sign papers or drive it off the lot your screwed if something is wrong with it . They will tell you "ITS NOT COVERED WITH THE WARRANTY ". I M REGRETTING BUYING FROM THIS LOT!!!! Go SOMEWHERE ELSE.

I haven't been to a dealership in so many years I can't remember the last time but today I know…read morewhy! Took our Honda CR-V in for a recall on the passenger side air bag inflator. While they had it they did a multipoint inspection on it and Surprise, Surprise, Surprise as Gomer Pyle would say, found multiple things "wrong" with it to the tune of $922 in parts and labor including telling us the transmission fluid was brown and needed servicing. My wife said "Really? My husband just serviced the transmission less than a month ago" and at that point the service advisor started back peddling saying maybe it just looked that way because of the lighting! LMFAO!! I knew it was coming, as soon as we turned them down for the repairs, the high-pressure sales pitch started. Nothing will turn me off faster or lose my business quicker than someone pressuring me to buy something once I have already told them NO! Besides everything on the list IF it needed to be done I or my mechanic could have done it for a fraction of the price that Hendrick Honda wanted to charge to do it. Plus now we are getting letters in the mail at least once a week reminding us that "we need to schedule an appointment for our urgently needed repairs" I wonder how long we are going to continue to get these letters before they finally realize that we are not bringing the car back there ever again for any reason! I pulled the transmission dipstick after we got home and that was the reddest "brown" transmission fluid I have ever seen!! These dealerships will flat out lie to your face to try and make a buck. I may have been born at night, but not last night! Two stars only because the service advisor did reset our radio theft security code and set the time without charging us which shocked the hell out of me!

We had a wonderful experience at Hendrick Honda of Hickory. Vince and Art helped my daughter…read morepurchase her car and made the entire process easy, transparent, and stress-free. Both were patient, knowledgeable, and genuinely cared about making sure she felt comfortable and confident with her decision. As a parent, I really appreciated how supportive and respectful they were...no pressure, just great service. Highly recommend this dealership, and definitely ask for Vince and Art if you're looking for a smooth car-buying experience.