We recently had our kitchen countertops and backsplash installed and were extremely impressed with…read morethe entire experience. The team was responsive, professional, and easy to work with throughout the process. The craftsmanship was exceptional -- from perfectly aligned seams to a flawless waterfall edge and apron sink detail. The quality, precision, and overall care put into the installation truly exceeded our expectations. We're thrilled with the results and highly recommend this company for anyone looking for beautiful, well-executed stonework.

I rarely leave negative reviews, but my experience with Northwest Granite has been extremely…read moredisappointing from start to finish. Communication was awful at every level. Any time I raised concerns with the project managers, they were quick to blame me for delays and became defensive and aggressive instead of listening. At no point did anyone take ownership of the issues I was experiencing--I felt constantly questioned, doubted, and talked down to. The demolition crew that removed my old countertops was careless and unprofessional. They never put down any protection on my brand-new floors, and while breaking apart the old stone they crushed pieces of countertop into the flooring, damaging several areas. They also punched a hole in a wall I had just repaired and said nothing--no acknowledgment, no apology, just left it for me to find later. On top of that, they left sharp broken pieces of stone inside the cabinets, on the floors, in adjoining rooms, and even in the driveway. It felt like a rushed job with zero regard for housekeeping, safety, or respect for my home. When it came time to measure for the new countertop, they incorrectly measured the area next to the refrigerator. The new top was cut too wide and is now pushing the cabinet panel out, leaving about a 1/4" gap. Instead of acknowledging the mistake, they tried to blame me--saying it was already like that or that the cabinet panel was warped--and spoke to me as if I couldn't see the obvious issue. I waited weeks to hear what the next steps would be, but no one followed up. I always had to call or show up in person to get any kind of response from project managers or sales. The finished product is also poor quality. The seam is bad enough that I can catch a fingernail on it, and the edge looks rough and under-polished. Overall, this feels like a "fast and cheap" operation geared toward large apartment jobs or quick flips--not homeowners who care about quality and detail. If you value craftsmanship, clear communication, and simply getting what you paid for without having to fight for it, I would strongly recommend going elsewhere. I regret giving them my business, and by the end I was just willing to accept whatever got me out of dealing with them any longer. I would not recommend Northwest Granite to anyone.

This is the absolute worst gamestop I have ever been to. I ordered a game, they said it would be…read morethere in about 3-4 days and here we are a week later and still no game. To top it off they refuse to give me a refund because they don't have the physical product. All they said was I could contact customer support to find out why it's taking so long. I will NEVER shop at a gamestop again after this

Is zero an option? The guy working was a jerk! I'll pay premium prices somewhere else.read more

Updating. I've had excellent service from customer service but the managers and some cashiers…read morehaven't been as helpful. This was previously a 5 star review from my experiences with customer service. I run a nonprofit horse rescue and get coupons from Purina for horse feed. I have frequent problems with them, but today was the worst. I was running behind and despite my clear communication that I was giving her 3 coupons (said 3 times), she only rung up one. We had already swiped the card, so she had to process a refund. I expressed I was running short on time and she said it would be quick. She then processed an EXCHANGE and called us "even" and wanted to ring me back up for the 2 coupons she had missed. So she wanted me to buy 2 bags of senior feed ($29) at full price, not need or get a real exchange, then pay the discounted price ($9) for the same two bags. At this point a manager (Jim) had come up and was backing her up saying it all made sense and that we were "even." Though I had been charged too much and not refunded anything and they wanted more of my money. I asked him for reassurance this wouldn't happen again and he just mansplained that the job was hard. No apologies, nothing. The customer service rep (Sheila) was the only thing that saved the situation by understanding the situation and taking over to help process our refund and get our coupons applied. I spend hundreds of dollars in this store weekly, and this situation has me considering finding a new feed store that actually supports nonprofits and the coupons we need to keep working. If I do go back, Sheila will be the only reason. I am extremely disappointed in this situation.

Yesterday (Sunday) I went in to get my line put on my new fly reel. I am just getting started on…read morefly fishing. Chip was such a big help getting me all set up. Chip also gave me some great tips on fly fishing and areas to go. Whenever I am up here visiting family, I love coming in and chatting with Chip and the other staff too. Thank you Chip for always being so kind and helpful!

Evan did a terrific job fixing my new computer and he did it the SAME DAY I blew it up! I had…read moreuploaded an apparently incompatible program from an old CD. Windows 11 and/or the computer not only rejected it but totally locked me and everybody else out. The operating system had to be scrubbed and a new OS installed. Evan had it done unbelievably fast and at a reasonable price. Other shops wouldn't even look at the machine for weeks. Highly recommended!

Evan is amazing! I was building my first PC and ran into some issues. I called him on a Sunday and…read morebrought it into him that day and he had it diagnosed and multiple solutions available to me by the evening. My computer had a bad part and he loaned me a replacement till I could get the new one sent to me. Definitely made me feel valued as a customer and I'll be bringing every pc or issue I have to him! He does good fast work and is very reasonable with his prices and goes above and beyond for his clients.

Needed green in Spokane and this was highly rated and I can see why. Huge selection, great prices…read moreand really nice budtenders. I got what I needed and it was way cheaper than the place before. Very clean inside, not busy, but it was right after they opened. Located in a shopping center and has a prime location with other shops and food and gas stations nearby. My hotel (and others) was also located nearby which was great. Hours are 8am-11pm M-Sat, and 8am-10pm on Sundays. Will be back when in town!

Stopped in here to get a cappuccino real quick before a walk around the neighborhood. Service was…read moresuper friendly and fast. Cute little shopping area in the front of the store.

Gage is fantastic! He came in and gave me a reasonable quote on finishing the other part of out…read morebathroom redo, as well as took extra time to look at my kitchen, for future Reno ideas. The only thing I regret was not having these guys do the ENTIRE bathroom (DO NOT make the same mistake I did on that). We are THRILLED with the way our bathroom redo turned out! William put so much time and effort into all the little details to make it look exactly how I envisioned it. His suggestion of adding some wanes coating to the wall with some nice trim really set the room off! He also never had a problem with adjusting to all the little things I added last-minute: putting a bidet on the toilet, grabbing the hardware for my cupboards that I forgot to get, added a kick plate to the door to protect the paint job, as well as fill in some gaps left on the trim that the other bathroom guys left untouched. Could not have asked for a better contractor to do our bathroom! We will be back when we're ready to do our kitchen! Thank you so much for doing such a great job on our bathroom.

From the owner: With years of experience in the industry, I pride myself on delivering top-notch craftsmanship and…read moreexceptional customer service. Whether it's a small home improvement project or a complete renovation, I'm dedicated to bringing your vision to life. From start to finish, I'll work closely with you to ensure your satisfaction. Let's transform your space together and create something truly remarkable. Get in touch with Innovation Renovation today!