So sad this hardware store is closed. They had a little of everything and knew where it was…read morelocated. I sure miss this store.

I've only been to this hardware store a few times, but the owner knows everything he has in stock,…read morewithout even looking at his computer. They have lots of unique stuff you wouldn't expect to find at the big box stores, and they are always willing to piece things together and help you with advice on projects.

Great service and help from Emmit. He helped me with understanding how to wire a particular…read moreswitch. Solved my problem. Emmit and all the staff are very knowledgeable, helpful and truly help you get it done.

Helpful attentive sales people. Well stocked store. Also an extensive tool rental…read more Would recommend this store.

We are doing a home renovation and had some paint that had been sitting for a while, they let us…read morebring them in and they re-shook them for us! They were so nice!

From the owner: We are a local, family owned business. We support many local organizations, most passionately,…read moreChildren's Miracle Network at Providence Sacred Heart Children's Hospital right here in Spokane.

I had a question and ask an employee who was walking by pulling a pallet jack, she yelled at me…read moresaying "you should never ask a person who is pulling a pallet jack a question, you could distract them", she was very angry. She then hailed another employee to help me, so she refused to take my question. Apparently she is a store manager. This is the spokane valley store.

Exceptional customer service by employee Coty. He asked if welder I purchased was a gift, then he…read moremade sure my husband did not receive the receipt via email. He went above and beyond to direct me to upcoming Black Friday sales and if I return with receipt I would be eligible for the sale price. I really appreciate his exceptional service. Thank you.

Lowe's is the only place to go! I've had a dishwasher, water heater and a washer/dryer combo…read morepurchased and installed with no problems. The app is great and adapts to whatever location you're visiting. Payment is easy through the app and using a Lowe's credit card. Military discount is available on most items I buy.

I was a little disappointed with the quality in the lack of product availability. I almost never go…read moreto Lowe's, but I thought I'd give it a shot. My mom gave me a gift card. Everything I looked for was gone. I came looking for a 2 gallon primer and they only had a 1 gallon or 5 gallon. Not a big deal. So I went to the garden center to see if I could find any plants didn't have a lot of luck I was looking for a raised garden bed also is not available small stock. So I settled on one beautiful peony plant which I bought for $40 and then I went to Home Depot and found the same plant for 14. I'm giving three stars instead of two because the staff was very helpful. Did try to help me find what I was looking for. And kept checking in with me.

I had the absolute best experience on 3/29/26 at 1:28pm at the customer service area by cashier…read moreJoshua and his manager which I'm so bummed to not remember his name. That manager went above and beyond for me after getting the dread information my gift card was fraudulent and whomever stole it used all my funds. He worked with me so I was still able to get the things I needed. His compassion and above and beyond problem solving was something you rarely see these days. I see why he's a manager and Home Depot is lucky to have him!! Thank you again manager if you happen to see this. This is now a core memory for me!!

Garrett, the new Assistant Store Manager, is a rough piece of work…read more He made the shopping experience in the store feel like a prison. He hovered over and around the entire time I shopped despite me acknowledging him and stating I didn't need help. I asked why this was needed and he said "you're in my store". Crazy power trip for a Thursday evening. Alongside the management relations faux pas, there was a female employee dumping 4 large trash cans by herself when I showed up (gender neutral -- this seemed like a job for 2 associates). Garrett's time would've been better spent helping take out the trash. I will speak to the Store Manager during regular operating hours regarding the poor experience.

Absolutely Do Not Shop Here - Rude, Disrespectful, and Completely Unprofessional…read more My partner and I spent $490 on a lawnmower from this store, plus a $25 fee for assembly and delivery. Less than two weeks later, the mower stopped working. Wanting to support a small, locally owned business, we assumed they'd stand behind what they sold. We were wrong. My elderly father kindly went in on our behalf to ask about a replacement. Instead of being met with any form of courtesy or care, he was treated incredibly disrespectfully. The staff talked down to him, acted like he didn't know how to mow a lawn, and even accused him of assembling the mower incorrectly -- despite the fact that they were the ones who assembled it. They refused to replace the mower and initially wouldn't even refund our money. After nearly an hour of back-and-forth, they finally gave us a refund for the mower itself -- but refused to return the $25 assembly fee, even though the assembly was clearly the issue. To top it all off, they told us we were no longer welcome to purchase a lawnmower from them again. We were essentially blacklisted -- for their mistake. We will gladly be taking our business to another small business in Spokane -- one that not only stands behind their products but also treats customers with respect and a caring attitude. Good customer service isn't just about making a sale; it's about how you treat people when something goes wrong. If you value honesty, accountability, and being treated like a human being -- especially when dealing with elderly family members -- take your business elsewhere.

great first experience. ordered snow blower after my old unit quit.new blower delivered…read moresaturday.after trying out new blower i found my lower body of 81 yrs could not handle this unit.they came back sunday and pu the new blower and repaired my old unit which is not as strong and returned the next day.great great service!!!!!!these people are the best!

From auto parts to clothing and everything in between. I don't go here often an it is out of my…read moreway, but when I need that oddball item I can't find elsewhere, The General Store will usually have it. Yo just don't find many stores like this anymore, with such a mix of items. It is fun to wander thru the narrow isles and see what they have. Service has always been friendly. Sure the prices don't match the discount stores, but they have stuff! Other reviews seems to have issues with their return policy. I have only ever returned one item and had no issues.

I had a bad experience with an online order. I bought a "new" pedal car from this store and had it…read moreshipped to my house, but the shipping cost ended up being almost double what they originally quoted me--even though they used the same company. When the car arrived, it had missing parts, dents, scratches, a bent suspension, and what looked like an old seat. I tried contacting the store and left a voicemail with my information, but no one called me back. A week later, I finally reached the same salesman who took my online order. I explained all the damages and missing parts, and the next day he called me back offering to send the missing parts and give me a $20 credit for the dents and damages--which isn't even close to what it would cost to get a proper paint job. It feels like they just expect me to spray-paint it myself. Then, they sent me an invoice for the refund, but it doesn't show the full amount I originally paid. At this point, the whole process with them feels really fishy.