So sad this hardware store is closed. They had a little of everything and knew where it was…read morelocated. I sure miss this store.

I've only been to this hardware store a few times, but the owner knows everything he has in stock,…read morewithout even looking at his computer. They have lots of unique stuff you wouldn't expect to find at the big box stores, and they are always willing to piece things together and help you with advice on projects.

Great service and help from Emmit. He helped me with understanding how to wire a particular…read moreswitch. Solved my problem. Emmit and all the staff are very knowledgeable, helpful and truly help you get it done.

Helpful attentive sales people. Well stocked store. Also an extensive tool rental…read more Would recommend this store.

We are doing a home renovation and had some paint that had been sitting for a while, they let us…read morebring them in and they re-shook them for us! They were so nice!

From the owner: We are a local, family owned business. We support many local organizations, most passionately,…read moreChildren's Miracle Network at Providence Sacred Heart Children's Hospital right here in Spokane.

Exceptional customer service by employee Coty. He asked if welder I purchased was a gift, then he…read moremade sure my husband did not receive the receipt via email. He went above and beyond to direct me to upcoming Black Friday sales and if I return with receipt I would be eligible for the sale price. I really appreciate his exceptional service. Thank you.

I walked in needing a specific tool. Kayloni helped me knew exactly where it was and directed me…read morethere. She also did that for the person behind me. She must know her inventory very well!Excellent employee! Great service!

Lowe's is the only place to go! I've had a dishwasher, water heater and a washer/dryer combo…read morepurchased and installed with no problems. The app is great and adapts to whatever location you're visiting. Payment is easy through the app and using a Lowe's credit card. Military discount is available on most items I buy.

Our new, and still under warranty, refrigerator died. The manufacture authorized a replacement be…read moredelivered from Lowe's in Spokane. The Lowe's delivery guys were not careful with the installation as one of the delivery guys roughhoused it into place in the kitchen, and ended up in the process denting the refrigerator on both sides, had a back port covering dented, and tracked gravel into the house and under the refrigerator as they shoved it into place. (The dents were not big and would end up being hidden from view once the refrigerator was properly placed.) The installed refrigerator kind 'a rocked back and forth on what ended up being gravel under it, I asked the delivery guy about leveling it, not knowing it was rocking on gravel that ended up fixed to the bottom when they placed the refrigerator on our wet from rain gravel parking area when getting it down from the truck. The delivery guy said there was no way to level it, where in fact, there is a way to stabilize it that he failed to tell us. As he shoved the refrigerator into place you could hear a loud grinding noise; noise that it turned out was coming from the heavy refrigerator being shoved into place on top of the gravel; gravel grinding on our kitchen tile flooring. A manager from Lowe's Appliance Department (Lowe's on Division) called and asked if we were pleased and I replied 'no.' I told about the roughhousing the delivery guys did, the dents and my finding the gravel. She expressed regret about what happened. She asked for pictures so the drivers could be instructed about future deliveries. I sent the pictures. I ended up getting a call from a guy wanting details and pictures. I answered his questions and said pictures had already been sent. It sounded like he was being coached in the background as to how to respond to my observations. (He might not have been coached, it is just that it sounded like he was.) I thought of something that I needed to tell him, called him back but he did not want to take my call. I asked that he call me back when able. He never did call back. The person at Lowe's that took my call started to read a long list of how my original call went with him. I said that I did not need a replay of what was said, I needed to talk to him. He never did return my call. The next day, we received a call from someone at Lowe's that said they wanted to give us a $45 gift card for payment for the damage and hassle. I explained that my motive to say anything was not to receive reimbursement but to have the store educate the delivery guys to be careful with people's investments. I went on to say that since the $45 was being offered, we would accept it - thank you. We are a bit shocked by the $45 band-aid. We were not seeking reimbursement but $45 seemed condescending and like a slap in the face. Note: The two delivery guys had one that seemed in charge. It was he that roughhoused it into place. The other guy did nothing wrong.

I had the absolute best experience on 3/29/26 at 1:28pm at the customer service area by cashier…read moreJoshua and his manager which I'm so bummed to not remember his name. That manager went above and beyond for me after getting the dread information my gift card was fraudulent and whomever stole it used all my funds. He worked with me so I was still able to get the things I needed. His compassion and above and beyond problem solving was something you rarely see these days. I see why he's a manager and Home Depot is lucky to have him!! Thank you again manager if you happen to see this. This is now a core memory for me!!

We walked in and used the app to determine which aisle to get the desired product. The app showed…read morewe were in the North Spokane store but it kept on telling me where it e was in the Issaquah store. One of the employees, Rob, said this is because it's out of stock. He even told me which aisle it was in. There were boxes in stock. Big fail Rob. When we tried to checkout, one of the items wouldn't scan because of an invalid barcode. The last tried a number of things to no avail and so she called the manager. The manager then redid everything she did, in front of her. I called him on not trusting the employees and he shrugged his shoulders and said he has to make sure. He had to call his manager who then checked again and then provided a new sky, which didn't work. Eventually they decided to code in a price that was the website. This took 20 minutes. Overall, I'd say they have a staffing issue starting at the top of the branch.

Absolutely Do Not Shop Here - Rude, Disrespectful, and Completely Unprofessional…read more My partner and I spent $490 on a lawnmower from this store, plus a $25 fee for assembly and delivery. Less than two weeks later, the mower stopped working. Wanting to support a small, locally owned business, we assumed they'd stand behind what they sold. We were wrong. My elderly father kindly went in on our behalf to ask about a replacement. Instead of being met with any form of courtesy or care, he was treated incredibly disrespectfully. The staff talked down to him, acted like he didn't know how to mow a lawn, and even accused him of assembling the mower incorrectly -- despite the fact that they were the ones who assembled it. They refused to replace the mower and initially wouldn't even refund our money. After nearly an hour of back-and-forth, they finally gave us a refund for the mower itself -- but refused to return the $25 assembly fee, even though the assembly was clearly the issue. To top it all off, they told us we were no longer welcome to purchase a lawnmower from them again. We were essentially blacklisted -- for their mistake. We will gladly be taking our business to another small business in Spokane -- one that not only stands behind their products but also treats customers with respect and a caring attitude. Good customer service isn't just about making a sale; it's about how you treat people when something goes wrong. If you value honesty, accountability, and being treated like a human being -- especially when dealing with elderly family members -- take your business elsewhere.

great first experience. ordered snow blower after my old unit quit.new blower delivered…read moresaturday.after trying out new blower i found my lower body of 81 yrs could not handle this unit.they came back sunday and pu the new blower and repaired my old unit which is not as strong and returned the next day.great great service!!!!!!these people are the best!

I had a bad experience with an online order. I bought a "new" pedal car from this store and had it…read moreshipped to my house, but the shipping cost ended up being almost double what they originally quoted me--even though they used the same company. When the car arrived, it had missing parts, dents, scratches, a bent suspension, and what looked like an old seat. I tried contacting the store and left a voicemail with my information, but no one called me back. A week later, I finally reached the same salesman who took my online order. I explained all the damages and missing parts, and the next day he called me back offering to send the missing parts and give me a $20 credit for the dents and damages--which isn't even close to what it would cost to get a proper paint job. It feels like they just expect me to spray-paint it myself. Then, they sent me an invoice for the refund, but it doesn't show the full amount I originally paid. At this point, the whole process with them feels really fishy.

This last year or so they've had the WORST scalper prices for their Pokemon cards! For example,…read moretoday, a $120 Charizard set being sold at $200, on release day. What??? Everywhere else is selling at or slightly above the $120. What are they selling it so high?? Another example is a $15 Gengar deck being sold at $40. Again..what?? Who is paying this?? They've lost my business forever. Not even going to buy non-Pokemon stuff from them anymore. Won't support this price gouging company.