My family went in to this shop on Sunday morning 5/3/2026 to purchase some Blue Feigning Death Beetles for my 7 year old daughter. When my daughter asked to hold one the guy working that day (Mike) grabbed a bearded dragon and gave it to her instead. The bearded dragon just sat there with his eyes closed. She immediately fell in love and he said he had everything we needed for him and it would cost us about 300.00. He said he was 3 years old and just cleared medically for sale. He was very calm and cold and Mike said that's because he was in brumation currently and also his enclosure there wasn't warm enough for him. He gave us a tank, some sand, a log, a bowl, and a dual light with a ceramic heating bulb and mini UVB light. He said that's all we needed. I asked about food and he said just give him as many crickets as he wants every day and calcium 2x a week. We got out of there for about 400.00. As soon as we got home we started doing research an found out the tank was too small for a full grown bearded dragon, the substrate was wrong for a bearded dragon, the UVB light and heating element were also incorrect. The feeding instructions were wrong, bearded dragons need a variety of bugs weekly and fresh mixed greens daily. They didn't tell us he needed hiding spots and climbing spots. We ended up ordering the CORRECT size cage for a bearded dragon and tons of other things he needed we were either told incorrect information about or just not told entirely. Then as we continued researching, we realized that this bearded dragon was very ill. We had to rush him to an emergency reptile vet where we were told that this bearded dragon had obviously been mistreated for a very long time and poorly cared for. He was extremely malnourished, underweight, dehydrated, and they had also found a mass in his abdomen. He then recommended euthanasia or attempting to syringe feed him to see if he might come back from this. Since we were told he was 3 years old we obviously wanted to try everything we could to save him. On the way home from the vet a different employee from the store found my personal Facebook profile and then continued to inform me the bearded dragon was at the end stages of his life and that it's my fault for purchasing a clearly sick animal and trusting their employee to know the proper information and care for this animal. They admitted to knowingly selling and profiting off a sick animal that was dying. They emotionally manipulated a 7 year old little girl and her whole family just to make a quick buck and move product. They refuse to make this right. I've attempted to speak with the owner multiple times to no avail and after the incredibly unprofessional conversation with this last employee Tina I'm done trying to give chances. I will be reporting to the BBB and calling the department of Riverside animal abuse division to report the conditions these animals are being kept in and the state of the animal they sold me. read more

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Incredibly knowledgeable owner with a lifetime of experience in the field. He is familiar with the care of many types of pets and offers advise freely. Fair prices, good supply and healthy animals. They also allow consignment sales on some pet supplies, and have helped me on multiple occasions when a client was moving and needed help rehoming pets,. read more

Great place I love all of the new options and reptiles available We've received a few animals from them that were abandoned at the store to be rehoused. Along with our own research, the employees thoroughly explained their care needs, and even after adopting them, they are always checking in and asking about weight gain growth and quality of life The employees love what they do, are passionate about the animals and are always so helpful with any questions we have read more

Hidden Valley Reptile and Pets - Pet Groomers Near Me - Hemet, California

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I love this place, I have been going to kritters since I was a kid and the staff are always nice and respectfu. I would recommend this place over any big chain pet store. I will continue my pet services with kritters always. read more

I love this place! Jim, Brian and Heather are part of my world now. I actually look forward to buying worms and bugs for my scaled beasts! LOL ...BUT DID TOU KNOW THEY HAVE PET GROOMING AS WELL!?!?!? I wish I could make a post to let every dog owner know about Heather. Places like PetSmart and Petco won't take many special needs dogs. Even with a vet note. Heather will listen and do what she can to help. She's caring, gentle, loving but no nonsense. She immediately recognized my Bentley's BS and let him know she was on to his tricks. He was too much for other groomers, but after one visit with Heather, he was smitten. She's the only person he loves as much as me. Bentley is a rescue with an ugly past. It's been a long journey. So his love for Heather and her patience and understanding means the world to me. read more

Came in to purchase a 100 count of meal worms and only had 65 in the container. Be careful when purchasing, make sure you have the correct amount. read more

Very clean, always friendly. My son loves to look at all the reptiles when we come in.

This location is really good and know their reptiles. I prefer this place over a Big Chain Pet Store. Brian-Chris and Sid know what they're doing and are very helpful. My bearded dragon and I love and appreciate this location. They always answer all the questions I have. And they do grooming as well!! read more

Hidden Valley Reptile and Pets - Bearded Dragon - Pet Groomers Near Me - Hemet, California

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I had to take the time to write my review. This was my second time visiting the pet store for our leopard gecko. Everyone is very helpful and knowledgeable. But what really stood out was a conversation that took place over the phone. The gentleman that answered the phone may have had a speech impediment. I could be wrong. But I was so impressed that he answered my question with confidence. He's a valued employee. Thank you !!!!! read more

Came in looking for mealworms for my chickens and fishing adventures in bulk. I walked around for about five minutes waiting for someone to help me. I was petting a huge black cat while I waited. A young man name Meshach appeared and asked what I needed help with. He gave me the worm size tour. I got to meet the two owners although they were very busy took time to say hello. Normally I would give my "no greeting" time spent a 3 star but they made up for it in customer service. If you are looking for reptiles they have a lot. Come check it out and support your local businesses! read more

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On my way in to get my dogs nails trimmed there was a lady outside hysterically crying. We asked her what happened she told us that she took her bird in there for a trim. The trimmer cut something killing the bird. We heard the owner talk on the phone saying this isnt the first time this has happened. We left immediately! Poor lady read more

Staffs so friendly always smiling and taught me few things about reptile the owner is super cool!

This store has come a long way and I love seeing them constantly trying to improve the store is getting nice cages and redecorating. The people here are so nice and helpful with every question I had when I first got my bearded dragon I love coming here and chatting with Chris and the gang they are all lovely and friendly people. read more

Best Pet store besides Petsmart in Hemet and San Jacinto. They are the only store that carries 'exotic animals' in this city. read more

Hidden Valley Reptile and Pets - My Guyana Pink toe it's the sweetest :)) - Pet Groomers Near Me - Hemet, California

Dirty and hazardous. Popped in here on a whim not expecting anything but left feeling very sad. The floor is covered in water, everything is horribly crowded and cluttered with crap on the floor. I almost slipped several times. It's very dark. The enclosures the animals are in are just nasty, especially the bird cages. read more

Awesome place for pets / reptiles..Chris the manager/ or owner,.knows a lot go check this place out.

Low stock of fish but I get my frozen bloodworms here and it's very local to me!!!!!!

Kritters is one of the few "Mom and Pop" pet stores left in Hemet. I really only come here for fish, and I found the employees here to be quite friendly. They're always happy to help me with anything fish related, and it seems like they really enjoy their job. Before they moved locations, they had way more fish for sale. I remember that they had an entire wall dedicated to live fish at the old location. Currently, the selection is very small, and nowhere near what it used to be. I'm often forced to go to the chain stores, because they just have way more variety. The pricing on the fish also varies, with some fish being very cheap and others being overpriced. The store also smells kinda bad, which is off-putting when you first enter. I understand that this is a pet store, but you can definitely keep things cleaner. Overall, Kritters is alright. I liked them a lot better at their old location because they had a better fish variety. read more

The best groomer in town!!!!! Beautiful work and very reasonable!!!! I will be taking my poodles there from now on. I've been to many groomers in Hemet and they do half the job for double the price!!! read more

I have always received great customer service and wonderful animals from Kritters. Employees are knowledgeable and gladly answer any questions I come up with (which are many). I've been coming to this store for over 10 years. They are always my first stop for pets, pet care, and pet accessories. I'm happy to support this local business! read more

Took my son in to look around and he loved it. They had a good variety of reptiles and all the animals are well taken care of. We will definitely be returning to purchase feeders. read more

We got our healthy and beautiful Rose Hair tarantula here at Kritters! My boyfriend and I are happy with our purchase! We got help easily with housing and materials needed for our new spider as well as fresh food for her. When we got her she was much smaller and brown but She recently molted weeks after we bought her and she's been very docile happy to post some late pictures ! read more

Hidden Valley Reptile and Pets - Mexican Red Rump Tarantula - Pet Groomers Near Me - Hemet, California

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I love this pet store it's old fashion like the ones I grew up with . The employees are courteous and knowledgeable and they actually have live mice and rats which is something you won't find much in Southern California read more

Loved it. Gorgeous reptiles of all kinds. Tegu, monitor lizards, coy ponds and a very friendly house cat that welcomes you up one entry. Owner is an active breeder and is currently waiting for tegu babies. read more

I've been coming to kritters for years, i recently came in and was so upset at the condition some of the animals are in..a baby red iguana skinny as hell with lots of stuck shed, I've seen multiple sick animals in there the last couple years they are always skinny and cages dirty I'm a huge animal lover and just hate seeing that shit.. read more

Wonderful experience!! We purchased a bearded dragon for my son and the owner was incredible! Very helpful, prepared and knowledgeable! ...even with my question badgering. Same goes for the employees. I always have new questions, and I always leave happy. Thank you very much!!! Will definitely be here often. (Mostly for crickets!) read more

Love this place they're very nice and they help you with what you need. I won't stop coming here.

I worked at Kritters for a good seven months, and enjoyed the atmosphere, as well as the work itself. The animals were always taken care of (still are!), and the staff is friendly. I have never once seen or let the phone ring continuously, either myself or a co-worker answered. Customers seemed to enjoy going there, as I did, and I never once heard a complaint. From fish to snakes to birds to rats, the animals were healthy and happy, and never struck out once at anyone. I miss it very much, and recommend to anyone in the need of feeder mice/rats or somewhere to get a pet for your child!! read more

If you're looking for a "mom and pop" type pet store to support in the area-Kritter's is for you. Not your average pet store-more fish/reptile based. The staff, especially Chris, is beyond knowledgeable when it comes to your pet needs. Prices are far better than the bigger chains in town plus, its a small, local business. 10/10, would highly recommend. We will no longer go anywhere else for our fish needs. read more

Great people. Good vibe best knowledge. New to the area and everytime i go in im helped immediately

Went in there to get a couple of fuzzies for a snake that I was keeping over winter break from my kids classroom. The gentleman there was extremely friendly and was showing a small child their very large snake that they have there. Big yellow snake not very sure what kind it was but it was sure cute. Had we've been 10 feet long or so. And you super friendly and if I ever have to watch Hercules again I will go there for my fuzzy :-) Hard to find good family pet stores anymore. read more

I was very excited about this groomer when I heard about it from my neighbor. She gave this place a great review and I was looking forward to trying it out. However, have called so many times I lost count and I can't get through to an actual person OR an answering machine. The phone just rings all day and no one picks up. I've called several days and at various times and never reached anyone. That is very unprofessional, what if my dog was there and needed to reach them. They lost my business. read more

Make sure to do your research on the pet you want to buy because the manager Bryan or Ryan is horrible and doesn't have no knowledge on the animals they sell, I called and complain because he sold me a pregnant teddy bear hamster(Syrian hamster) and I did not sign up for that, I only wanted 1 not a whole litter of babies. He wouldn't give me my money back and continued to say "I'll be at the store all day, I'll take care of you." Nor did he ever say that he'll refund my money. They horrible customer service.. read more

I'm giving this place the benefit of the doubt. I have no idea how to take care of reptiles, but the rodents were in pretty bad condition. Water bottles weren't filled, and the cages were a mess. And the hamster section was pretty bad, too. They don't have hamsters, but the products they were selling were the stereotypical 'bad' ones like barred wheels and pine bedding. Aside from this, I really think the reptiles had good habitats and food. There were a lot of snakes and lizards, but there was also fish! (There's also a couple of cats roaming around for you!!) I really enjoyed roaming around the store, so 3 stars. Has room for improvement, which is good, as long as they learn from it! read more

Been buying my supplies here for almost a year now, lately they are out of stock on rats. Today I had a free rat and was only given a discount for the price of a baby mouse instead after I had to drive to the bank to withdrawal money due to their machine being down. Got so unsatisfied I will now go elsewhere for what I need. read more

I love this place so much. Idk why these people are saying negative things, it's got great service and the groomers are really good. 11/10 would recommend have a good day my dudes read more