Excellent small town hardware store that seems to have everything I always need. The employees are…read morealways helpful with finding things or making suggestions to better your project. The owners are also very friendly. Great place for when you are in a pinch, or when you don't want to drive 25 mins to Lowes for the exact same thing.

Saved my 4th of July. Not only did they have the grill I was looking for, but they set it up and…read moredelivered it on the same day. They have earned a customer for life. Can't say enough!

Went a few months ago for a padlock. They didn't even bother looking. Told me they didn't carry…read morethem. Visited again looking for a flat head screw driver and rope. was immediately told that they were sold out. again they didn't even make an attempt to look. Today I went to get ice melt. There was a full pallet of ice melt outside. Before I could even read the name on bag there was someone asking me if I needed something. I replied yes I'd like to buy some ice melt please. He said go inside and ask the gentleman at the desk. And then asked me how I found out about the place. As if it's not located on a major road in the city. Walked inside and an older gentleman asked if I needed anything. He obviously didn't work there so I asked him if he was employed there. He answered no and then directed me to the gentleman behind the desk. I kindly asked to purchase 5 bags of ice melt. Desk clerk rolled his eyes took a deep breath and said I gotta check because I don't have alot left. I quickly said no problem sir I'll look elsewhere. Have a good day, and walked out. Everytime I go to this place Im unable to purchase anything. Maybe next time I'll cut my dreads off before I go inside. Ho

Great old time hardware store packed to the ceilings with everything you need!…read more Oh and a great friendly, helpful staff!

I've never had a bad experience there or at their rental facility next door. Joe and his team are…read morehelpful and friendly. He always stands behind his products and service. I check both City True Value and Just Ask Rentals before going anywhere else. There is a large selection of good quality products and machinery, and the prices are excellent. Check his place out first. You will not be disappointed.

My daughter has a scooter up at UConn but it's back tire was flat. I could not stretch the new…read moretire onto the rim - I struggled with it for an hour. I took it here, went first to the store part. A friendly woman told me to bring it over to the rental area next door. I told her I just didn't have the strength to get the tire on - she said "Joey can probably do it, he's got bear claws for hands". Took it to Joey with the bear claws, he took it in back, and 5-10 minutes later he came back with the tire on the rim. I thanked him, asked how much and he said " nothing, that's what I'm here for". When I said no, I have to give you something, he said no and started walking in back. I threw some money on the counter because he saved me hours of frustration! Thank you Bear Claw Man!

Ed's Hardware is a Naugy treasure! Customer is exceptiona and product pricing excellent. Bob,…read moreTracey and the others are always committed to reall helping. I can't say enough about Ed's!!

Well I'm going to do some interior painting and will get my paint and supplies from Ed's Hardware…read more Close to where I live, local, and they never disappoint me.

Senior woman and another associate at the front desk always has a snarky uptight attitude every…read moretime I come in. Guys in the back service department are always on point but you'll always lose if you have an issue or complaint come time to check out. Home Depot and Lowe's aren't too far from here paying extra for attitudes and problems doesn't make any sense. Based on a few reviews of this rating here they don't have any respect nor consideration for their customers if you have a problem. They only care about their bottom line...

The staff knows everything - the paint staff especially. I…read morehave lived about 1 mile away for 27 years. Whatever I need, they have. They support our local community so I am happy to support them with my business.

Staying in Essex over the 4th of July. Came in to have our propane tanks refilled here. Incredibly…read morehelpful customer service. Highly recommend. Wish we had a great hardware store like this nearby

Great little hardware store -- super helpful, friendly, and able to do everything from cutting keys…read moreto filling propane tanks (no tank exchange, just fills). Doing really well with COVID protocols too.

Friendly and helpful. By the way, they close at 2 p.m. on Saturdays. (Writing this on May 2, 2026)read more

Willard's, tucked away in Willimantic near the firehouse, is a wonderful resource. Unique among the…read moreindependent hardware stores in the area, they cater to contractors and specialize in building supplies. Because they sell to professionals, they carry higher quality tools and supplies than the more typical homeowner-focused hardware stores. They also have a great selection of paints and stains, including Benjamin Moore. They are also distinguished by their lumberyard. They carry a broad selection of quality wood, from small molding pieces to plywood and long boards and milled products, and their knowledgeable employees can help you figure out what you need for a project. They buy better lumber than the big stores, so you don't need to root through stacks looking for acceptable boards. Once you place your order, drive in to the lumberyard, and employees will make any cuts you need and help load the wood into your vehicle. They also deliver, for no additional charge, a handy service for long boards and large orders, and a necessity if you can't fit lumber in your vehicle. The staff is very knowledgeable about lumber and building supplies, and have helped me many times when I wasn't quite sure what I needed for a building project or how to go about making something. Because they know many local contractors, they can also make recommendations when you need to hire someone to do a job. If you go there, mind the hours, because they are closed on Sundays, and also close earlier in the day than other area hardware stores. Willard's is an incredible resource in the area, with a great selection of high-quality building products and supplies, knowledgeable employees (many of whom have been there many years), and great customer service. They also deliver. Need I say more?

Amazing customer service. They went above and beyond to try and help me in a pinch when I had…read moredamaged goods from Home Depot and needed something in a pinch. I wish I knew to call them in the 1st place!! ​

We have purchased several things in the past at this site. We are remodeling our bathroom and went…read morethere to find a sign on the door that said you have to make an appointment. I've called twice to make an appointment and I was told someone would return my calls, but I have not heard from anyone. We wanted to do business locally but had to go out of town. Not sure what's going on with them.