First of all let me just say thank you to everybody at High Octane Harley who helped me. Everyone was amazing in every department but especially Greg who helped me get fitted for a bike that fits my size and weight. Not only was Greg attentive to what I was looking for but he was very patient and after trying on a few bikes we finally "found her". After that, each specialist from each department helped and explained to me what they felt was important and needed to know but most of all, they reminded me that they will always be there to help and support me whenever I need them. Also, who is Zack, really? He looks total rock band/celeb! Haha! Thanks Zack for going over everything and ensuring everything was done efficiently and I did truly feel like a VIP. Thanks to all you guys and I'm sorry I don't recall everyone's names in between but just know EVERY ONE OF YOU totally made my day and my first Harley purchase amazingly memorable. I really didn't expect that surprise ending with everyone!!!! I highly recommend High-Octane Harley Davidson based on my amazing experience with them and hope everyone will check them out too. Check out their website for upcoming events!!!! read more

VIP treatment! ... as you walk in and are NOT greeted by a random girl sitting at the front desk watching videos on her phone and doesn't even look up... bait and switch pricing: expect to pay THOUSANDS more on even used units. but if you play the typical "used car salesmen" games and spend your day in the dealership and go "back and forth to the desk", they MAY cut some dollars off... but not their fees! cuz the "prep fee" cannot be waived! "it's what they have to do to all their bikes, new and used to get them ready for sale"... but then... conveniently... when you go to pick up your bike, more than a week after papers are signed... "they didn't have time to clean it" ... so much for that PREP!!!! avoid this dealership and anyone affiliated, Manchester HD, etc. read more

I really wanted to have a good experience here, but overall it turned into a frustrating process. The first motorcycle I went to look at, an Indian Dark Horse, was listed online as available. After driving to the dealership, I was told it was already on hold for someone else. Instead of trying to help, the focus immediately shifted to upselling me on a different, more expensive bike along with service and storage packages. About a week later, I found another Indian motorcycle on their website and called ahead to confirm availability before making the trip. I was again told the bike was available and even scheduled an appointment. When I arrived, I was once again told the bike was on hold for another customer and they tried to push me toward newer, more expensive motorcycles. After I said I was not interested and left, I received a phone call less than five minutes later saying there had been a "mistake" and the bike was actually still for sale. Convenient timing. I decided to move forward anyway and had them run the paperwork for financing. Due to time and childcare issues, I had to come back the next day. While checking the website that evening, I saw a promotion offering $500 off if you signed up for their promotions and I did. When I brought it up the next day, the sales manager refused to honor it, saying the bike was already priced well enough. The process also involved multiple unnecessary trips and a full tour of the dealership departments. Ironically, during that tour I was informed by every department, they would not even service my bike because it was an Indian motorcycle, despite spending days trying to sell me on how great their service department was. The finance manager was honestly the best part of the experience and very friendly, but by that point I was already frustrated. I also questioned a $1,300 service-related charge on the paperwork that nobody could clearly explain. Overall, the experience felt disorganized, misleading, and overly focused on upselling instead of customer service. The dealership has inventory, but the buying process needs a lot of improvement. read more

Disclaimer - This review has nothing to do with purchasing an actual motorcycle. I already have one of those. I was on a road trip through multiple states on my bike & decided to take a quick detour to this Harley Davidson. I had visited a different Harley Davidson in a different state just a few hours prior ... & the environment there had been downright hostile. I suppose I was stopping at this one for science. To compare this one to the ... other one. I'm not in the market for a new motorcycle; I was just stopping by to take a peek at the stock (I do love the Fat Bob) & maybe pick up some merchandise. Their sweatshirts are generally such high quality. I lost my favorite White Mountain Harley Davidson hoodie a few months ago & have been grieving it ever since. Within a few minutes of rolling in, I was greeted & chatted up by at least 3 employees. Of course there was some sales tactics employed, but most of the chatting was genuinely friendly with no ulterior motive. Then once I moved into the stacks of clothing, I was left to my own devices to browse. No pestering. I ran out of water (very hot day, very thirsty me) & the staff kindly pointed me to a bubbler nearby where I could refill my water bottle. When I went to check out, I had a nice banter with the sweet women behind the counter. They threw in a small piece of extra swag for me on top of my purchase. While I was squeezing my haul into my saddlebags in the parking lot, a few different employees came up to admire my bike. Again, no ulterior motive. No "so you need a new one?" Just admiring my old heifer & chatting about carburetors. So anyways - Didn't buy a bike here but genuinely enjoyed my stop. It's worth mentioning that I spend a *lot* of time around motorcycles & motorcycle people & the vibes aren't always very welcoming or comfortable, especially for women. This HD did a decent job at putting me at ease. read more

Terrible experience at High Octane Harley-Davidson. I was contacted by a salesperson (Ryan Smathers) about a motorcycle we had already discussed and negotiated. He insisted on meeting in person. I drove 160 miles round trip (3 hours), arrived with 20% down payment, extra money for fees, and all my documents ready to buy. When I got there, I was told the bike had been sold over a month ago. This means I was intentionally misled just to get me into the dealership so they could try to sell me something else. On top of that: * The salesperson never showed up * He stopped answering calls * No accountability at all This is a clear bait-and-switch tactic. Avoid this dealership if you value your time and money. read more

Not so happy my husband was talked into getting a new trike he wanted and older one But anyway his credit isnt horrible and he got an e trembly high rate he is paying just about 100 hundred thousand for a trike motorcycle that cost 36 with a trade I get add on like tax and these other but to end up paying he got railroaded. I went in wanted them to do something maybe fix the loan but it did t happen so I got 2 cup holders instead the guy who tried to (help) I just am not impressed with the service . Sales let u buy what u wanted read more

Take the time to read all the 1 and 2 star reviews on here. They will give you all the information to know about this place. They're all scummy rats looking to pick your pockets dry. I made the mistake of trading in and driving the new bike out and am now bound to contract. They lie, cheat, and steal their way to a deal. None of their dealerships will every get another dime from me or anyone I know that rides. read more

Love this place! Kelsey Murphy was so friendly and knowledgeable when I came in that I left smiling! What a great team! So happy with my purchase!! read more

Just came down to check out the inventory and see the various options that were available. The inventory simply amazed me, as they he'd multiple floors of inventory, and 5 different showrooms that showcased over 400 bikes. In addition to the inventory I was also amazed by the staff they have. Ran into multiple people that bent over backwards to try and really went the extra distance to make this purchase unforgettable. The other guy that helped me was a brand new GM, former pro football player super nice and helpful. read more

Despicable sales tactics are used here. Every step of the way; they will low-ball you for your trade-in, several iterations. And watch that purchase form as they will add unreasonable charges like "Documentation: $699". They may also add fictitious "Dealer Prep: $1299" on a used bike. No way, as these are ridiculous charges on a $6K used bike. The sales force is a group of well-trained, professional thieves. You will be better off going somewhere else. They make purchasing a bike as miserable as a double root canal. read more

For my first Harley Davidson purchase I sought out High Octane Harley Davidson as they had the exact model I was looking for. Elliot and Vinny were both instrumental in making my purchase experience enjoyable and stress free as they are great communicators and understood my concerns! They helped facilitate my "PEACE", and that is what riding is all about. Now I get to add a 2025 Street Glide CVO to my stable. These young men and the dealership as a whole, did a fantastic job! Kudos! read more

Purchased a brand-new bike from Octane Harley in Billerica at the end of April--paid in full, including registration, which I was assured would be completed within 1 to 10 business days. I guess I should've asked if they meant business days this year. On day 10, I called to check on the status and was told it would be another 3 days. Three became seven, seven became "we're still working on it," and every person I spoke with--whether it was Josh (Head of Sales) or a rotating cast of managers--had a different, conflicting explanation. No consistency, no ownership, just a lot of passing the buck. Because the bike wasn't registered, it had to be trailered home from the dealership--not exactly how you expect to bring home a brand-new Harley. Worse, I was not able to take it to Laconia Bike Week, a trip I made clear was important at the time of purchase. The lack of registration made it completely unusable. After returning from Laconia (without the bike I bought specifically to ride there), I followed up again. Josh got defensive on the phone, then transferred me to a manager--where I was placed on hold for 56 minutes before being disconnected. When I called back, the moment they realized who I was, the call mysteriously dropped. Twice. Another week passed before I was told the registration would be FedEx overnighted. "Overnight" turned out to mean "arrives 10 days later." This was easily the most frustrating customer service experience I've had with any major purchase. The bike may be solid, but the process and the people behind it were anything but. Poor communication, zero accountability, and not even a hint of urgency. Would I buy from Octane again? Only if every other dealership on the East Coast closes first. read more

4 hours waiting on an oil change that was an appointment, not a walk in. Their service department is a joke

Be careful. They only want to sell bikes to SUCKERS. Do your homework. Don't be a SUCKER. Worst motorcycle/car dealer I have dealt with in the past 50 years. read more

First off I love my new Heritage! I had a great experience with my salesmen! I have wanted a Harley my entire life and at 52 I said I was getting one! Where things went south was the financing (and yes I know I signed the contracts and agreed to everything). Why did I have a bad experience? It is in the numbers, I understand that they need to make money but the MSRP on the bike I bought was around $24K I put down $2500 in cash and put $4,000 on the Harley card. That's $6500 I put down yet my loan was still $29K. Sure they made it fit my monthly budget but my loan should have been for around $18K. Where did that other $11K come from? That is kind of sketchy! read more

By far the worst HD dealer in the US. They've paid yelp multiple times to have my reviews removed, so I keep coming back. This is not a serious dealership by any means. They deploy the online inventory trick of showing tons of bikes, and when you show up in person, its always.. "ooh it just sold! how about this brand new 30k bagger instead?!". Check HD forums, theres multiple accounts of people driving hundreds of miles with a trailer to pick up a bike only to get the bait and switch. And it doesnt end there. The service dept will not pick up the phone and will give you the run around about everything. And if you go inside to just pick up a tshirt or a quart of oil, you will be harassed by sales people to buy a new bike. One time I was getting full press on getting a "wheel and tire package" while in line at parts. He told me "oh, you dont change your wheels every season? oh well you must be a new rider". LOL. I wont step foot in this or any PVM dealership for anything. Yelp, enjoy your payday cuz H.O.'s check to have this removed is incoming! read more

I bought a 22 RGST there. I never owned a Harley and I don't have any friends that own them. The sales men knew I was green. The bike had bars and risers on it already it was done up sitting right when you walk in. Long story short I walked out with a 45k loan. They wanted more but I was trying to leave and they dropped it down. They made me think I got a deal on it and said don't tell anyone how much they took off the price. Every single time I bring the bike to service with a problem I leave with a new problem. These guys are horrible. I could go on and on but just do your homework before you go. Shame on me. I don't want to even give one star rating but yelp doesn't let you. read more

Let's start off with the good things, the parts department and apparel department is always friendly and not pushy. They will do their absolute best to help you find what you're looking to buy. The only bad thing that I could say is they are very pushy when you first enter the building trying their best to sell you a bike, even though I wasn't there to purchase a bike. On top of that, my old salesman that still works there doesn't even remember me, and tries to sell me another bike. read more

My bike was in for a tire change and I asked if they could check the carb as it felt like if needed some carb cleaner. They said it needed a total REBUILD which I didn't do. Got home and put some cleaner in the tank and POOF, good as new. Thats Sh**ty read more

Tried to purchase a pre owned advertised on their website. Advertised at $10,999. They had no interest in selling me the used motorcycle and increased the price to 15,995 before tax. The doc fee was $699, the service fee was $1,295, and there was a $3,000 fee explained to me as a fee they charge for all non Harley brand bikes. I left disappointed they would advertise a motorcycle with no intention of selling it, trying to get me on a new Harley instead. Please reconsider going to this dealership, reward honesty, and take your hard earned money elsewhere. My appointment to see the bike was at 14:30 on May 9th 2023. The advertisement is attached, I spoke with assistant manager of the store and a sales person. The price of the 2021 Indian scout bobber used ended up exceeding the price of a brand new 2023 after fees at two local Indian dealerships. Please discourage your family and friends from doing business with them, and I will do the same. read more

High-Octane Harley-Davidson - The advertisement - Motorcycle Dealers Near Me - North Billerica, Massachusetts

They had an advertisement for a Huge luau!!! Took my friend and our small dog, expecting hamburg, hot dogs, etc.. And they promised Dancers /Hawaian Style... We went out of our way, to go...only had 3 pcs of small chicken a piece, and 2 sodas..no dancers...no hot dogs, no hamburs, no beer. We sat and gave most of the small pieces of chicken to our small doggie and we had the soda..ten minutes later we went home....The ad was a little over stating...lol read more

Fast and friendly service department! Experts are always ready to help get you get rolling!

Let me start by saying this. They still are not women friendly. News flash. Women buy bikes. However, the last time we were in there, they were quite pleasant to me and to my boyfriend at the same time. They probably still thought that he was the one shopping, and not me. Lol We did meet with the wonderful new sales rep there. Very knowledgeable and quite a sweet guy. I would definitely recommend that if you're going up there to buy any vehicle, new or used, to ask for him. His name is Arcand. Cool name. I really wish they had their pre-owned vehicles a little more accessible than they do. I mean, do they really think somebody's going to ride down the stairs and out with one? In any event, hopefully, they'll realize that women are a big part of the purchasing power these days. I'll still be back to look around. read more

NO!!! Wish I paid attention to these other reviews prior. First off, the reason I went there was on their website was a really good price for a Street Glide at 14k. I called in prior to driving an hour and they said that one might of been sold but there are plenty of others priced in that range. Fast forward the hour drive and there are absolutely no other street glides or road glides remotely close. Apparently other people have fell for this tactic as well as it seems to be a common phenomenon at this location. Fast forward a few more hours, a street glide catches my eye, priced much over the $14k but I really did like the bike and took the hit price wise. Do the whole wish list thing, had a few things marked down I wanted for the bike and was coming back in a week to pick up the bike. I reached out a week before coming to pick up the bike about things I wanted to change on the wish list, at no point did anyone get back to me about the things I wanted to add. Oh they also said they'd be able to trailer the bike to me, then said they couldn't since no one else down in Rhode Island was getting a bike delivered. The whole experience just felt like a façade, they could care less about their customers, they even boast about how they sell the most bikes in New England. At no point was any financing discussed until the day im coming to pick up the bike when I'm already psyched for the thing then they wanna drop a ridiculous APR. OHH! and I get the bike home, take off the saddle bags to inspect it, back tire is filthy, thing was never detailed like they said it would be! Who knows if it was even actually inspected. read more

PT Barnum used to say "THERE IS A SUCKER BORN EVERY MINUTE". At High Octane Harley it is the mantra that the sales department lives by. If you brought a bike from this place you got ripped off. They probably watch the Wolf of Wall Street at their sales meetings and can repeat every line. It was truly an interesting show to watch this gang in action. I can't believe someone would fall for this crap. Then again Jordan Belfort (The Wolf of Wall Street) came along way after PT Barnum. Here is how it works. 1.) The salesperson jumps you outside in the cold, or sun if its nice, to get the jump on the other wolves. They are ALWAYS at the exits. 2.) They don't have any pricing on the bikes, or on line. BIG RED FLAG. So they can make it up as they go. Screams we are looking for suckers. LIKE YOU. 3.) Your new buddy (the sale person) gets every bit of personal information so that they can figure out how much they can fleece you out of. 4.) Next the second stringer (the sale manager) arrives with your new buddy with their MSRP about 6 thousand more than every other dealer and tells you they already took 3 or 4 thousand off. Additionally, they will trade you for your bike about 6 thousand below KBB or Edmonds.com. While charging you the highest interest rate possible. YOU ARE NOT ELIGIBLE FOR THE RATE ADVERTISED. Which you are at every other dealer. a. Someone should tell these guys there is a thing called the Internet where an educated buyer can look this stuff up!!! 5.) The Sales Manager leaves to see if he can make the deal better. Your new buddy takes you into his confidence and tells you that you can get a better deal just hang in there. 6.) This act goes on for about an hour or so until they get near the MSRP price listed on the sales tag at every other dealership. UNLESS YOU ARE STUPID ENOUGH TO FALL FOR THIS SCAM. 7.) If your still there now they bring out the BIG GUY. THE BIG SALES MANAGER. He tells you we beat any deal. He takes another grand off and only stiffs you a few thousands for your bike. Of Course he puts what's called the time sensitive close on it. That offer is only good till 6 o'clock tonight. Now I know where all the time-share sales people from the 80's went. Thank god I didn't bring the trade-in with me. I would have had to call the police to get it back from this place. Circa, Wilmington Ford now a retail parking lot. Check out the other reviews of this place. Not the fake 5 ratings. The people like me who took the time to write something real. DON'T BE A SUCKER. read more

I WAS there about 2 months ago trying to trade in a sportster s that I bought for my daughter. I was trying to get a deal done. I got a approval for the loan. I drove down there twice and had to keep calling. The sales manager told me that he would call me back with in a couple of days, but never got a call,email,or text. This has happened to me with this dealership 3 other times in the past 10 years. Same thing was said to me every time. (So we dropped the ball this time). So, I called them again Saturday. Talked to a Tim in sales. He told me he would call me back that day to let me know how the financing went. Again no phone call. So I waited till Tuesday and still nothing. Now I know how much the financing was approved for. There wasn't enough in the finacing to cover it, but if they just called me back I would have told them that I was willing to put down 15k on the new bike. I garentee that they didn't want to bother with me, because they probably thought that I didn't have any money to put down. I am just fed-up with these guys. Harley stock is way down and there sales are way down. Summer is almost over and these dealerships are going to be dead. Iam going to Meredith Harley this weekend with a bank check for 15k. I know it will get done,and if I need a cosigner then my wife will. This dealership doesn't care what I have to say, but I want people to know what happened. read more

Exceptional dealer for all your Harley needs. They are under new management and it definitely shows.

We set out to this Harley dealer to keep an appointment to purchase a 2022 vivid black Tri Glide with a little over 500 miles on it for about $31K. Drove over 2 hours to get there with cash in our pocket. A kid brought us upstairs and showed us a Red 2021 CVO for $49K. He stated they had 450 bikes and he had to find the one we were looking for. Never found it, jerked us around looking for it, and finally admitted they sold it on June 1st. So why were we at an appointment to purchase it on June 4th? Obviously the Bait and Switch! We were compensated with swag bags with garbage trinkets which we gave away to a guy who got scammed buying a bike by financing he didn't approve. He brought the bike back for his money back. RUN from this place! Nothing but a huge SCAM! Don't bother wasting your time even going! We will be contacting the MA Attorney General, BBB, and the FTC. Not right! read more

This dealer is unmatched in their customer service, and hospitality I've been to many of there events and just purchased my second motorcycle from them I worked with Dakota she is an amazing sales woman if you're thinking about getting a bike go to high octane and find Dakota you will not regret buying a bike from her read more

The salespeople jerked me around with prices for a new bike for two hours before finally telling me about $3000 worth of hidden fees (who knew that assembling the bike wasn't included in the first two hours of negotiations!). This after I been very clear about what I wanted to spend when I first walked in. Nonetheless, I ended up buying a 2017 harley 883 from these folks. They said they would install passenger pegs... it arrived without the pegs, and I had to call to ask them to be sent, and then installed them myself. Wouldn't have minded not being told the bike had been laid down if the paint job covering the scrapes had been halfway decent, but the PAINT WASHED OFF in the first rain! They hadn't even bothered to buff out the rust. Steer very clear of these folks. I will certainly never be taking my bike to them to be serviced. read more

Went to pick up my bike from its thousand mile check up. As always it was great to see Wavey aka Dave and Billy the kid. Good guys.

Saw a 2019 Low Rider on sale during their Blowout Special. Contacted them and made appointment to view, to purchase, the upcoming Saturday. After confirming availability and appointment, they sent a pic of another one, different color and a couple of thousand $$$ cheaper... I conveyed not interested... I was only interested in the one advertised. The Friday before the appointment, @5:21pm, (they close at 6pm), they called to confirm the appointment. I showed at 10am, when they opened, and surprise no surprise... the bike wasn't there... of course the wanted to show me the one I said no to. The Sales Rep indicated unfortunately the bike was sold... "sure it was"... I may of been born at night, just not last night. They call that Bait and Switch... beware of unscrupulous tactics just to get you in door thinking they could talk you into something other than advertised. Lastly, while i was waiting for the Sales Rep to find out where the bike was, I overheard another Sales Rep with another customer trying to dissuade him from the model he was interested in. He was interested in the Electra Glide, the Sales Rep was pushing the Street Glide... very similar but not what the customer asked about. Just another shining example of pressure sales tactics.... Needless to say, I'll never do business with them or the other dealership they own. read more

High-Octane Harley-Davidson - The advertised bike still posted as available when I was told it was sold. - Motorcycle Dealers Near Me - North Billerica, Massachusetts

Have you ever felt that the Candid Camera TV crew was going to come out of the shadows to tell you that you've been pranked? That was our experience yesterday at High Octane Harley Davidson in North Billerica, Massachusetts where we experienced a good old-fashioned bait and switch. The scam was nothing but deception and incompetence, and it is shameful that such a debacle should occur in a Harley dealership, for it undermines the American-pride branding Harley has built up over the years. High Octane Harley-Davidson of North Billerica pulled a bait and switch on us, and defended it until the end. Told us the trike we were there to see was probably just sold, maybe that morning, so that the salesperson who reached out to us didn't know. Turns out the bike was sold last month, so even though the salesperson knew we were driving two hours to see a very specific trike that wasn't there, he decided to let us make the trip. Funny enough, they set us up with a young salesman who we thought was taking us to see the trike. Instead he pointed (literally without speech) to an older trike with many more miles and $20K more expensive. (Not much effort on the "switch" part of things.} He told us he didn't know where the trike was...how could he when there are over 450 bikes in the dealership. Please people, if you're going to pull a bait and switch, at least put an experienced salesperson on it to finesse us. You can't make this stuff up. read more

This place is the worst. They don't answer there phones. My father bought a bike from this place while he was dying of cancer and they never dropped his bike off to him. They then lost the bike for months and when they did finally deliver it they forgot to install a windshield. So they took the bike back to install a windshield and it took 8 months and lost it again. Now my dad has past away and never got to drive his brand new bike. We told them that we wanted to sell it and they only offered $9000 for a brand new bike with 0 miles. Terrible business and customer service showed no empathy for my family's situation. Basically it feels like they slapped us in the face. I would never set foot in this building ever again and am totally disgusted with every person that works in this building. read more

zero stars!! this company ripped off my daughter. added in a $2,200 service plan, and sold her a bike that does not work! she has bought 3 batteries, and the bike is useless! they overpriced the bike, and took complete advantage of a young woman. now we find the paperwork from previous owner that states the battery kept draining. they never fixed it, just sold a bad bike!!! do not buy anything ever from these scammers!! read more

Best customer service evahhh! They didn't have the item I wanted for a gift. I sent them a photo and they checked all their stores and found the exact item. I could have ordered it online but there's nothing like buying local and dealing with a human read more

Don't do business here. They rip you off don't show u any numbers and they offer a trade in value but don't really give u a trade in value on ur loan. They are professional scam artists. Buyer beware. read more

I never had any actual dealings with them, other than on the phone. Yet they call me 2-3 times a week because I inquired about a bike. I live 2 hours away, and I work a lot. It's not easy for me to get there. They even set up an appointment for me, "just in case", which I never made it to. Now they keep calling to try and "reschedule". Reschedule what? An appointment YOUR people made on their own? I had to block them to stop the harrassment. read more

have bought two different motorcycles new from the specific locations. Both times I have had issues first time I swap me out for a new bike now this new bike has issues. It would just not turn on a few a week or so of use. They placed the blame on user error for weeks. Based on the lemon law I've asked for my money back many times and have been turned away. I've been in contact with the general manager who no longer reaches out along with corporate. They not only give me the runaround but they give the attorney general the runaround. Avoid this place at all cost. Both products have died out within a year and just over a thousand miles. read more

I had an excellent experience at High Octane. I was interested in purchasing a Low Rider S. I met with the salesman Buzz who was very knowledgeable of the all the different bikes along with their features and differences. He was able to go on a test ride with me which aloud me to slim down my options. I ended up going for the new Low Rider ST which is a similar bike with an additional few more features. I will definitely be going back in the future to modify my bike and for services! read more

High-Octane Harley-Davidson - Harley Davidson Low Rider ST - Motorcycle Dealers Near Me - North Billerica, Massachusetts