Had a dental emergency and my regular dentist was closed for Thanksgiving holiday. Erika, the front…read moreoffice receptionist was very accommodating she scheduled my appointment for same day. Dr Hoffman was professional, quick and took care of my situation before Thanksgiving! Thank you Dr Hoffman. His office is out of network with our PPO dental insurance but my services were worth paying for.

I have been going here for a year. Was with rose dental…read more Just wow. These folks are so nice, welcoming, and I really like going there. They are positive, happy, and always have a smile. The front desk folks are AWESOME!!! In the back dr Hoffman is great. Ensures you are in no pain and comfortable. Explains things well. His assistants are again just super nice and caring. Lastly is Jen which I think she is a hygienist. She is a joy to be around. To talk to and does a GREAT job. Love this place. And this is a dentist office. How often can you say that.

Terrible experience -- avoid this place if you value your time or professionalism…read more I showed up for my appointment and was checked in after calling ahead to let them know I'd be just a few minutes behind. They reassured me it was fine as long as I arrived within 15 minutes -- which I did. I told him I was driving in from BASTROP, which was an hour and 10 minute drive. They didn't really care. After waiting 10 minutes in the lobby (after fully being checked in ) they suddenly canceled my appointment because they were "backlogged." The kicker? They acted like they were doing me a favor by not charging a $100 rescheduling fee -- for an appointment they canceled! They did not want to provide it in writing, but I required it before I left. To top it off, as I walked out in frustration, I saw the main male dentist outside on break... casually eating a bag of Doritos. Guess that was more important than honoring my scheduled appointment. This office has zero respect for patients' time. Completely unprofessional and disorganized. FYI-There's so much construction in the area. It's ridiculous.

Professional, quick and kind all around! The kids loved it and ages range from 5-14 years old. Have…read morebeen coming here years.

Staff are friendly & professional, yet engaging & informative on every level necessary to provide…read moreexceptional care, from the moment you walk into a well-appointed reception area, until you exit. Aside from the very nice staff, state of the art dental equipment... big screen tvs await in the exam rooms to ease any anxieties you may have... & I'm dentist phobic! There are multiple dentists from whom to choose... and Dr. Keely Long did not disappoint. She seems quite competent & engaging, willing to answer any Questions re: needed & preventative care.Long Simple to find, large parking lot with lots of shopping options nearby. I highly recommend Hutto Premiere Dentists.

Was nervous to bring my daughter since it was her first visit but Kayla and Dr. Birk took care of…read moreher and made her feel welcome. Kayla was so sweet and she explained everything so my daughter wouldn't be scared. My daughter was even offered a blanket since she was cold :D A+++ in my book!

A review of a dentist office?!! Who even does that?..... a person who has had the unfortunate…read moreexperience of lots of dental work, that's who! This place is AMAZING!! Honest, professional and caring. The staff is top notch, not sure how you even build a team of this caliber. So, if you need dental work from cleanings to implants this is the spot. They even honored my request for a gold crown and I love how it looks. Highly recommend Crystal Lake Dental!! Bravo team keep up the good work!!

I called the office asking if they offer Vivera retainers, they said yes. I paid for Vivera…read moreretainers but I was given another brand. I asked them to order the Vivera brand instead and they said ok. More than a month later, I called asking for an update. I didn't hear back from them so I stopped by the office in person. They claimed they left me a voicemail. They said they are not able to order this brand.

Amazing staff! They were so thoughtful, listened to my concerns, and fixed everything extremely…read morefast. They explained the cost of everything and insurance very well. Definitely recommend!

This place is absolutely amazing! I had crazy tooth pain, so I went in for a consultation. They…read moregot me in right away... and going to the dentist is never fun. I told them about my dental anxiety and they made every thing so comfortable and surprisingly pain free for getting two root canals. The dentist and hygienist stayed hours after they closed to make sure I was taken care of. The hygienist even brought me donuts because I was hungry! Every member of that staff is amazing and truly goes above and beyond. I would give it 100 stars.

Great people love going to this dentist's office. Quality gentle care and sensitive cleaning- pain…read morefree

Things started out OK. I managed to get an appointment very quickly for cleaning. When I got there,…read morecheck in process was fast and easy. I was ready to have my teeth cleaned. However, they require x-rays before cleaning. I have had my teeth clean many many times over the years. Last check up was two years ago but last cleaning was 18 months ago at a different location. No one has ever required that I have X-ray before a cleaning. I have had yearly check-ups before at a different dental facility that asked me to sign a waiver for the service but none that ever mandated that service could not be provided without X-rays, so I just had to leave. Will be looking for another place. Too bad because this place is convenient for myself and my family.

I had an appointment with them on June 15th and asked for a specific medication, they sent in the…read morewrong prescription for a topical cream that had nothing to do with the dental paste I requested. I called them on June 18th to inform them of their error and they said they would rectify it and send in the correct prescription. They did not. I called again on July 2nd to ask them to please send in the correct prescription to my pharmacy, they still have not, nor have they followed up with me like they said they were going to. It's now over 2 weeks trying to get them to fix an error they made and I am growing increasingly frustrated, as we are going into a holiday weekend and I still don't have the prescription I NEED.

Update: Let me just say customer service is BIG with me and I appreciate Swish reaching out not…read moreonly to check on how I was feeling but to explain everything that happened and provide me a breakdown. I am always willing to listen when a business is wanting to know how they can incorporate a not so good situation into a learning opportunity. You have regained my trust and respect. Also want to shout out Dr. Magee because I truly had an amazing experience with my dental work that was painless and quick. My original review was based off financial miscommunication and not services. The fact you guys went over and beyond to make sure I was okay speaks volumes!! Today was our second visit here and I really wanted to like this office but I left very disappointed today and now will have to search for another new dentist. It is already hard enough to find good medical/dental providers that are honest and practice their craft safely. I agree the checkin process is quick and easy, you can fill out new patient forms online. My X-rays and services needed were explained during my first visit. I signed two treatment plans for me and my daughter and scheduled follow up appointments to start getting our dental work completed. However today when I arrived at the office and paid about $350 it was not for what I was originally quoted. $204 was supposed to be for a cleaning and two upper fillings on my left and right. I was told I was only scheduled for one so I was very much confused about what I had just paid for. I had to show the treatment plan I signed and was told that is not what is in my chart. Okay thank you for reviewing the information. After having mine and my daughter's work done I am then told our prices have changed because they were using an outdated fee schedule....which I was asked to sign the new ones. These were not small price adjustments like $20/$30 the quotes were off by $70-$150. That doesn't make any sense that you cannot even provide me the correct quote so how do I even trust that this "new" fee schedule is correct. I have never had this happen. If anything I'm usually paying over and ending up with a credit. It would have been better to show me the different fee schedules and how my treatment plans were calculated wrong versus showing me to different plans with very different amounts. If you go here I would definitely have them double check your quotes and billing.

My husband, daughter, and I all had a great experience at University Dental. Every staff member…read moretreated us warmly and went above and beyond to make us comfortable. Dr. Naik was kind, funny, and professional. He explained everything clearly and answered all of my questions. I am looking forward to being his patient for many years. My daughter saw Dr. Niknam and was very happy with her. She really put her at ease and was very thorough in her examination. We really appreciate the treatment we received at University Dental!

I went to University dental 6-8 years too late. I've had such bad dental experiences in the past, I…read moredo not know why it took me so long to go see Dr. Niknam. She walked me through the whole process, she was amazing.. the first time I've ever left the dentist with a smile. The whole experience was the best I've had in the dental world. The office is in such a wonderful location too, easy to get to and so nice. Thanks again!