** Update: Downgrading to 1 Star. Met with Manager for feedback on the review. He apologized for my…read moreexperience and took the position that "unfortunately their Regular Security Guard had called out sick...and well some parties get out of hand...but we are top rated with Holiday Inn...Sorry no can't comp you a free night, besides we're fully booked". Way to drop the ball--i originally gave 2 stars for the Sales Manager who took ownership & immediately refunded my first two nights stay and delivered a hand written apology note. I'm currently staying at this Holiday Inn while my father is in hospice care, and although the property itself is new, clean, and nicely updated with decent amenities, my experience has been extremely disappointing. This hotel caters to large wedding parties, many of whom treat the building as a second party venue rather than a hotel. Despite being assigned to the "quiet floor" and being warned at check-in about potential noise, my first night included what felt like a full-blown frat party in the hallway. After a sleepless night, I suggested the hotel consider simple courtesy signage--similar to what some bars use--to remind guests to respect others as they return to their rooms. This is a reasonable, basic step, and it shouldn't fall on guests to propose it. An even more concerning issue was the front desk service. When I asked for matches to light a candle to say a prayer for my father, I fully expected a polite safety-related decline. Instead, the employee said, "100% no problem--promise you will burn this place to the ground." Whether meant as a joke or not, it was wildly inappropriate, unprofessional, and deeply unsettling given the circumstances. When I asked another staff member the following evening if I should expect another night like the first, the response was simply, "That's how people are these days." No reassurance, no ownership, and no sense of hospitality. Overall, the lack of guest control, poor handling of disruptive events, coupled with shockingly unprofessional staff interactions have made an already difficult time even harder. I hope management addresses these issues, because the property has potential--but right now, the guest experience falls far short of acceptable.

Bed was comfortable and the room was clean. Black out shade provided a nice nights sleep. Breakfast…read morewas simple but filling. Mini omelets, pancakes, oatmeal, cereal, sausage, yogurt and fruit. They do a lot of wedding parties here and the 4 nights I stayed there was always a party going on with a lot of drunk guests. The hotel quieted them down pretty quickly after the front desk was called but still a bit annoying.

Friendly helpful staff in all departments, clean room, lots of restaurants and shops nearby, nice…read morecentral location for travel in many directions.... has standard breakfast choices and they offer real half-n-half, not just the fake chemical creamer, which we all appreciate!! Cons: -heat/thermostat isn't consistent... it blows directly on the bed closest to the window so that part of the room gets super hot while the bathroom area is still cold. You have to turn it way up to get the room up to warm and then turn it down. -tv is limited as far as commercial-free channels and you cannot stream or mirror. -the black out curtains did not reach the windowsill so light crept in right at eye level in the morning. Also they did not overlap and we had to close them with a hair-clip. -No snack shop in the lobby- just vending machines that only take singles. The front desk kindly made change for us. -The saline pool smelled weird... -we booked another night and I called the front desk early in the morning to keep the same room, and they said it was ok, i checked-in online and all looked good, so we went back to sleep and then the front desk kept calling because it wasn't going through on her end and said i had to come down... so i did and then showed her that it worked on my app and she said oh, ok then. Aargh

Hotel lobby was dirty, check in attendant was rude, elevators were filthy, shower door in our room…read moredidn't work, and worst of all the breakfast attendant coughed into her hands while she was handling food. One of the worst Hampton Inn hotels I have ever stayed at. I don't know how it gets four stars because this place is awful.

The good We stayed 2 nights here as my daughter had a dance…read morecomp. Will say, looked a little shady when we first pulled up, but check in was nice and easy, room was immaculate when we got in. Very quiet area, right off the main road so easy on and off. Everything seemed to be completely re-done inside. Fridge/freezer/microwave, table with chairs gave that homely feel. Beds were comfortable, just very squeaky every time you moved around. The lady who helped us check in was super nice and very responsive with any questions. The bad Booked a room for 2 queen beds, these were 100% not queens. I know they were super busy and booked through with the Nationals in town, so i didnt make a fuss The room stunk like old cigarettes, even though no smoking in the rooms The tub had a massive bubble in it from the wrongly done bath fitter, and i was told about it prior and they have been so busy that they couldnt get anyone out yet to have it fixed. Overall, a solid 2 night stay. I would be back if in town again

DO NOT BOOK THIS MOTEL!!! When you google this motel it shows vacancy through third party booking…read moresuch as Expedia BUT NOWHERE DOES IT DISPLAY THAT THIS MOTEL IS NOT 24 HOURS. My house ran out of power and heat due to the BAD snowstorm and in the middle of the night I booked a room for 90$ with this motel, and they WEREN'T EVEN OPEN!!! My cellphone battery died and I was left stranded in the middle of a snowstorm AT 3AM!!!!!! Thankfully a stranger at a nearby gas station guided me towards a highway that would lead me to more hotels that were actually 24 hours. Later when Sussex Motel opened, I called and explained my situation to the representative. The woman I spoke to cancelled my reservation as we were on the phone and said I would get my refund within 10 business days. That was January 28th and it is now March 2nd. After 10 days I called for weeks, and they refused to answer the phone. When they finally answered I was told that I should have received it and that they will speak to their superior to see what happened. When I called again for an update, I was told that I would not be getting my money back and that there was some sort of mix up with my name which made absolutely no sense to me. I paid 90$ for a room I never even stayed in, for a motel that doesn't even stay open for 24hours. After telling me for more than a month I would get my refund they turned around and said that I wasn't and stole my money, claiming my refund went against cancellation policy. If that were true, then why was I told that I would be receiving a refund to begin with? DISGUSTING AND BEYOND UNPROFFESSIONAL. I reported this motel to the better business bureau, The Advertiser News North, and Sussex County Court for stealing my money and having misleading information online. My lawyer is reaching out to them as well and they aren't answering. I hope this review protects others from having a horrible experience with Sussex Motel.

My husband and I LOVED our stay at this hotel!…read more Service was amazing, but relaxed. The hotel is centrally located and beautifully decorated. Every corner provides some sort of beauty or relaxation. Foot massager in the room (with provided clean socks for each guest), aroma therapy diffuser, salt lamp, four-post bed with sheer curtains. We just loved everything! Definitely recommend for anyone looking to stay in Beacon

Lovely, clean and quaint, does NOT give a vibe that its a dusty Bed & Breakfast/Grandma's attic…read moreplace at all. Great location and very accomodating staff. There is no food or beverage service and that was ok. Room was comfortable but a bit awkward, sink is in the room not bathroom, no closet and a giant worn out couch took up a lot of space that could have been better used for storage. Parking is a bit of a challenge. We also appreciated the view from our room and how quiet the property is.

Very clean motel about a 10 mile drive from Milford, PA. I was in town for 7 days and spend 2 of…read morethem here. The owner and family live onsite and are very vigilant and take pride in their motel. If you are passing through, this is a great option for a single person. There may be other rooms with 2 beds, but my room had one queen size bed and micro fridge. The rooms are small and will be a great place of refuge for just a few days if needed. Customer Service was top-notch by this Family run business!

Bed was ok. Air didn't work correctly. The room never cooled down. Took forever to get hot water…read more We were expecting so much more based on the reviews we read.

Last year I was on my way to the hotel when I was involved in a car accident where my car was…read moretotaled and I wound up in the Emergency room. I had booked myself for a few nights as i was attending a funeral. Because I did not notify them in a timely manner, the establishment was going to charge me for the full amount of almost $1,000. Upper management was not going to take into consideration what happened and kept trying to get me to pay the full amount. When all was said and done, I was able to get them down to half the amount. They suck and are greedy. No matter what happens they will try to get the full amount from you unless you plan an accident in time to notify them. My sister was there and she told the person at the desk which was acknowledged. I would definitely bypass this place to stay as there are other hotels/motels in the area with a much better customer service department. They rate a "0" for experience

Stayed 2 nights here. I'm a Diamond member, no acknowledgement and not given the complimentary…read morewater bottle. (If you advertise the rewards and include it in your surveys, you should follow through). They even advertise this on the TV in the lobby lol. Anyways regarding the room, the bathroom was the issue. Very old and updated, mold can be seen on the walls in the tub as well as on the walls by the bathroom mirror. They don't provide housekeeping. I went to the front desk to request toilet paper (room only came with half a roll) on the first day and towels on the second day. Both times were the same lady working, Bianca and both times she never brought the items up. I had to go back downstairs.

Internet very weak if at all ; no individual temp control in room; great towels. Big breakfast but…read morejust fruit and cake -

Stayed for one night for a wedding in the area- much more affordable option than staying at the…read morenearby Crystal Springs resort. Very cozy, owner super friendly and the breakfast was delicious- take note if staying for a wedding, breakfast is early and time is non-negotiable. We had an 8am breakfast after getting back from the wedding after 2am. Needless to say i was tired and hungover but the spread was worth waking up for.

I recently spent a lovely afternoon having brunch at a sprawling estate. Nestled in the rolling…read morehills of the lower Hudson Valley, Glenmere Mansion is a slice of Europe (think Tuscany) with a luxurious Guilded Age flair. Feelings worlds away from NYC, this retreat offers stunning gardens with breathtaking views, lavish yet elegant interiors, an award-winning spa, and exceptional sophisticated dining. I can't say enough about the Sunday brunch... definitely worth the splurge at $95pp which included 2 glasses of Prosecco. Everything including the service was top notch during our 3-course meal, starting with the amuse-bouche made of lemon whipped ricotta with pecans, cherries, and radish flower, as well as the basket containing an assortment of freshly baked pastries. The pecan crusted French toast and butter poached shrimp "Oscar" served over lump crab cake with Hollandaise sauce and asparagus were absolutely divine... and I don't even like poached eggs or rich sauces like that, yet I loved every bite! The lobster Benedict was out of this world, and the desserts - The Glenmere Coconut Cake and Mrs. Astor's ice cream Sunday - were the perfect ending to our meal. Followed by a brief stroll, the grounds are stunning and offer breathtaking views of rolling hills and Lake Glenmere. Their interior courtyard was beautiful and felt very Tuscan. I couldn't help but feel special during my visit, and can see how they hosted royalty, aristocracy, and top artists during its heyday!

I recently attended a family Rehearsal Dinner and Wedding at Glenmere Mansion, and wow…read more.. everything was absolutely top tier. This is the kind of destination wedding people dream about. From the second we arrived, the staff took care of us, guided us from place to place, and made the entire weekend feel effortless. The Rehearsal Dinner started with a cocktail hour on a terrace overlooking the countryside, and honestly, it felt like we had been transported to Italy. The views, the manicured grounds, the rolling lawns, the formal gardens, the lake... all of it created this stunning European villa vibe. The Tuscan-style architecture just added to that charm. On the Wedding Day, the ceremony was held outside on a tiered courtyard that managed to feel both grand and intimate. After that, we moved to another outdoor terrace for cocktail hour, and the change of scenery made the whole experience feel fresh and magical. Then we were guided under a covered walkway over to "The Barn in the Meadow" for the reception. It is a gorgeous space, with vaulted ceilings, whitewashed interiors, Italian-style chandeliers, and a covered patio looking out toward the hills and the lake. It felt elegant, spacious, and perfect for a large celebration. The Reception itself was unforgettable. The food and drinks were phenomenal and there was nothing anyone could want. The couple was glowing, the setting felt dreamlike, and the fireworks at the end of the night were the perfect touch. All in all, Glenmere Mansion is not just a venue. It is a full experience. Between the mansion, the gardens, the views, the beautifully designed event spaces, and the top-notch staff, it truly transforms a wedding into a once-in-a-lifetime celebration. I highly recommend for anyone looking for a luxury wedding or special event location.

We found this hidden gem for our first wedding anniversary seven years ago and have been coming…read moreback ever since (now with two kids). Each time it gets better and better. Maria and Joe are divinely chill -- think of your favorite cool Aunt and Uncle. The accommodations are exquisitely comfy and chic and Maria's breakfasts are to kill for (no joke -- try to get in between me and my plate at your own risk )... on a scale of 1 to 5, Mountain Meadows is at least a 7.5...

Lovely Bed and Breakfast in Gardiner. I used to have a weekend home in the area, a nice alternative…read moreclose to downtown, Mohonk and Minnewaska hiking, biking, swimming, sky diving. Great experience.