I may have written a Yelp review before, but I didn't want to move away from Seattle before reporting on 20 years of superb service from High Road. Quick, dependable, honest, clear in explaining what you need and what you don't need yet. Not discount prices, but they take care of you really well. I've been driving my own car since 1965, and High Road has been by far the best. read more

Friendly people they just charge too much.. I went to two mechanics prior that charged me nothing to look at my car and give me a quote. They probably do good work but I didn't like being charged unnecessarily. If you're not loaded in the bank look around it's many other affordable shop read more

I could not recommend an auto repair shop more highly. Gallagher and the team are always very fair, reasonable, and professional. I appreciate that they are always prompt and do exactly what they promise. I have been a customer for a while now and had to credit where it is due. I will continue to bring our Hondas because of the level of service and courtesy. Thanks High Road! PS Plan ahead and ask about a loaner car. read more

This review has been long over due. I've been taking my cars to high road since 2008 I believe when I started working down in Ballard due to convenience. But they have stood the test of time with their work, quality of service, and honestly. My husband and I own an Acura 2004 TSX and 2007 RDX. I grew up with my grandpa and uncle always tinkering with cars so I know when to call BS on someone. What I love about high road is their level of honesty and no pressure atmosphere. They keep logs on a computer data base of everything they have done on your car so you don't have to play with paper "check off lists" like you get from other auto shops. I would have to say the best part of High Road is not only do they keep track of what they have done on your car, but they also have a section in their report of "Upcoming" items that will need to be done (with levels of importance, ie. Needs immediate attention now, prevent maintenance, manuf recommendation, ect) with an estimated price so you can plan financially and maintain the health of your car at your pace. Most other shops I've had my car at just tell you to follow the manufacture recommendation and most minor/major schedule. And the annoying part with those are that you don't even know what the heck they did with your car. At highroad, it's listed out VERY clear what they did, fix, switched out ect. Oh, and if they find something different they always call to get your clearance and give you explanation before they proceed. This has saved me time so I didn't have to schedule another time to take the car in. Another thing I want to mention in this review is the difference of our cars health and durability because of the recommendations High Road does to/for our vehicles. My husband's TSX was purchased brand new back in 2004 and we've own that car for well over 10 years now. The car is close to 200k and we haven't had any major issues thus far. Our cousin bought his TSX at the same time we did and has less miles and is having issues left and right and he only takes his to the dealership. We've followed the recommendations from high road like clock work, changed parts, belts, sensors, ect... up until they suggested we change the 'Struts'. We were like, what is that? So what do we do? we call Acura dealerships, look up forms ect...and we didn't really find that it is a part that needs to be changed, nor was it an item in their required maintenance schedule to swap out. Plus my uncle told us strut swaps aren't necessary unless you race. After we gathered all our info we decided not to change them due to it costing around $1,500. We were thinking, maybe they are just trying to rip us off. We continued to drive the car for another year or two and talked to High Road again about it and gave in, bit the bullet, and swapped it out when we had to do breaks, since it would be a little cheaper. OMG, was I in for a surprise. After they put in new struts in the TSX, I noticed IMMEDIATELY how smooth, and how much more agile the car drove. I wished that the drive home was actually longer so I could enjoy driving the car more. When my husban dgot home the next day from work (after he got his car back), he asked me if I picked up the correct car from High Road cause his noticed how AWESOME/smooth/tight his car drove, his direct words were "Are you sure you picked up the right car? It drives like a new one". I told him, we should have listened to High Road and changed the struts when they suggested, given they haven't ever really steered us wrong. Thank you High Road for helping us maintain our cars! I'm sure we won't have any issues as we creep up toward the 300k mile mark! Until then, I hope this review helps! read more

Adding another great review to High Road! I was having some issue with my VW GTI and was reluctant to take it into a shop out of fear I would be overcharged. I did what work I could on my own but was unsuccessful in fixing the issue. As a result I decided to call High Road based on user reviews and I am happy I did. The overall experience was fantastic, prompt, and they even offered to stay late on a Friday night if needed so I could pick up my car. What really earned my trust was the initial phone conversation I had when making the appointment. The gentleman explained that he wanted to gather as much info as possible beforehand as to do research and hopefully save time (which saved me money) I give my recommendation to High Road. read more

Went here because of Yelp. Will be going back whenever I have car problems because of the service. I had a last minute headlight that needed some rewiring. Because I was headed over the pass that evening I needed it done within 1.5 hours. Less than 30 minutes later I had my headlamp fixed and it was very affordable. Let's just say that there is a reason that you are not seeing anything less than 4 stars on here. read more

I'm a huge fan of this place! So glad my husband found this place. They are friendly, professional, and very thorough. I especially love the clear print-outs they give us with a detailed diagnostic and recommendations for future servicing to keep our Honda Pilot and Toyota Camry in tip top shape. Gallagher is super knowledgeable and friendly. He loves to teach and is patient about explaining anything you ask him. They are not pushy over there either, which makes the whole experience of going there all the more pleasant. read more

This is my new favorite shop. I'm so sick of hearing things like, "We couldn't find the leak, but don't worry about it, it's not that bad." If it's on the factory maintenance schedule, I want it done. If it leaks, I want it fixed. If I'm going to need to change it soon, I want to hear about it so I can plan for it. I want to know what condition my battery is in, and what level my oil was at when I brought the car in. I'm not paying for an oil change (I can easily do that myself). I'm paying for peace of mind and a trained eye. High Road provides both, and they're friendly too! If all you want is a quick and cheap oil change, or for a mechanic to piecemeal your car along, this is not the place for you. If you don't mind paying a few extra bucks for a mechanic that isn't going to cut corners, this is the place to go. read more

Best place to take your Honda in Seattle, hands down. Fast, friendly, thorough and honest. FYI- they inspect every little detail. The first time I brought in my car I was shocked at the bottom line estimate- I let expletives fly right in front of the guy at the desk (to which he grinned and grimaced) and then I realized that many of the items listed were suggested fixes. My car is about to turn over 200k- partly due to the folks at High Road. read more

Can't say enough good things about High Road. This is my first ever Yelp review so that is saying something. My Subaru Impreza has 54,000 miles on it so I took it to a local shop to get the oil and filter changed. Maybe 15 minutes after leaving the shop I get a call with a list of things that my car "needs" done. Things like check suspension/steering, change the air filter, change the alternator belt, check axle shaft boots. Now, I consider myself someone who takes pretty decent care of their car, so I was pretty sure I didn't need the majority of these services. Based on this I said no to the services offered, and had them just do the oil and filter change until I could look over my records. After picking up my car I looked at the list they had printed of the suggested services. Granted most of them were just simple inspection tasks like checking suspension/steering, but there was also the air filter and alternator belt. This shop estimated the new air filter and belt would cost ~$130 together and the labor for everything would be ~$240. What? This was on top of already paying $79 for the new oil and filter. Needless to say I was glad I turned down these services as I went and looked over my service records and inspected my alternator belt and was confident I didn't need any of these services suggested. But being a reasonable person I wanted to get a second opinion to make sure I wasn't wrong (as I am no car expert). I called up High Road Auto and described the situation and made an appointment for later that week. I drop my car off at High Road in the morning at 7:30am on Friday. I am told they like to do a complete assessment of any car new to their shop so they can get a good baseline of all the systems and services currently performed and any that might need to be done based on urgency. I am told this will take a couple hour and I should hear back from them early afternoon with a complete assessment and any suggestions for services or other necessary actions. Well, 1:45 pm rolls around and I get a call from High Road and am told that my car is in great shape and needs no services or maintenance done, and that I can come pick it up at my convenience. So, I come by the shop to pick up my car expecting to pay some amount for the roughly 5 hours of labor time they spent inspecting every part of my car only to find out there is no charge for the labor and there is absolutely no cost. I will definitely be taking my car back to High Road for any future service and will recommend them to anybody. read more

They took the time to answer all of our questions about a failed Prius battery, in the end telling us that the best option was to get it done at a dealership. Thank you so much High Road Automotive for looking after our best interests! read more

I wish I could say I had been a paying customer but these guys but they refused to take my money after providing me an incredible service. I had taken my low mile vehicle to the factory dealership to find out I needed over $3K in repairs not covered by my power train warranty, obviously I wanted a second opinion. I called High Road, they listened, were pleasant and knowledgable, and said they get back to me after they looked into this further. They did in fact call back, provided an cheaper estimate on the work but asked that I first just bring it in so they could take a look free of charge as this seemed fishy and they'd provide me a free loaner. The next day they had unfortunately confirmed the repairs were needed but surprisingly recommended I get it repaired at another factory dealership so that I could more easily handle my dispute with the manufacturer and even provided some guidance on how who I should be trying to contact. I retuned the loaned with a little less than 3/4 of a tank after having had it for 36hrs and they refused payment for even the gas and stayed late to wait for me after work. They topped of the leaking fluids so I could limp it to the other shop and ultimately the repairs were done and I won my dispute with the manufacturer. These guys rule and will be getting referred by me whenever I'm asked. Best shop in Seattle, honest, knowledgable experts, and thorough! read more

This place is fantastic! They know their stuff, they never make me feel like they're gauging me, and the service is great. I know when I leave my car with them that it'll be taken care of and well. Love the service inspection report. read more

They are the most honest people you can find. My AC in lexus IS205 was making some loud noises. Lexus dealership said it will cost $125 just to see what's the problem and extra for fixing it. I went to High Road with keeping $$$ budget in my mind but they fixed it for free because it was a piece of plastic that got stuck in A/C - they removed it for free. They could have charged me $$$ if they wanted. Also their service is amazing. I am probably their biggest referrer right now. read more

I usually take my Honda to a dealership, but every time I do, I end up with a problem i didnt have before I took it in...funny how that works. So i decided I wanted to support a local Ballad business and found High Road. I'm so glad I did!!! Gallagher was super friendly and service was fast. I have never taken my car someplace where they send me a detailed email of the services I should do along with a cost estimate. I'm a fan, my car is running great and I know I will be back when the Honda needs some love in the future. read more

I've been taking my Honda for 8 years, and now my Toyota for 5 years, for regular preventive maintenance and oil changes. I feel that they do not try to up-sell services that are not necessary. They are good about communicating the status of your car throughout the day it's in the shop. They'll email a report with various items that could be repaired but don't push to repair things that are not necessary. They have loaners if you need them and they're super close to bus lines that get you downtown quickly. read more

I was looking for a good auto shop near magnolia and I found High Road on the internet, they are great and very knowledgeable. There website has a lot of information and very easy to make an appointment for service. The service inspection report is great. This helps me budget my maintenance plan so my Acura is always in tip top shape. I would recommend them in a heart beat. They are AAA rating with High Marks. Thanks, Joe V. read more

Today, I'm a little ashamed of my own automotive idiocy, but very grateful for High Road Automotive's integrity. I recently blew out a relatively new tire (somehow ran over a chard of metal, awesome) and even though High Road hadn't put the new tires on, given the great work they've done for me in the past, they were the first place I thought to stop by. They told me they'd order my replacement tire and let me know when it was ready. After I had already stopped by, I realized I should probably call the shop that had put the tires on, just in case. I was actually shocked to find out that my prior purchase was still covered and I could have my tire replaced for free. I called High Road as soon as I found out, but it was too late, they had already received and mounted my tire... Nonetheless, they agreed to give me back my old tire so that I could take it to the other shop for free replacement. Because of me they likely wasted a lot of time and hassle for nothing. While I don't like doing that, I'm in place where I need to save as much money as I can. A crappy situation all around. High Road has always been honest, reliable, trustworthy, and worth the cost of their work by any measure, but today they went above and beyond. I feel bad that my mistake has put them out, but I also know that there's no where else I'll be taking my car after this debacle. Car stuff will always come up, and from here on out only High Road will get my money. Bottom line: You'll never regret going to High Road Automotive. These are good people who do excellent work, and one of the few businesses left in this world who truly has their customers' best interests at heart. read more

I've owned two Hondas in the last 20 years and High Road is the ONLY place that I've taken them for service and repairs. It's probably because of High Road that I've only needed two cars in 20 years. It is such a relief to know that I have High Road to turn to when I need car maintenance. I trust them completely. I can't say enough good things about this place. read more

I thought I should add my two cents, as I'm surprised at the extent of the positive reviews. I think they do good work, as much as I can tell not knowing nearly anything about cars, but they are very pricey. Pricing is mostly upfront, just don't be surprised if they max out the 10% estimate overage they are allowed. I spent over two grand there, and when things went a little south, customer service went downhill quickly. So if you own a high-end Japanese vehicle (but not all Japanese vehicles, according to the customer service person after I had work done and questioned billing), cost is not a major concern, and you like things just being taken care of with no muss or fuss, this is the place for you, otherwise keep lookin'. read more

Good things aren't cheap. High road fixed my timing belt and a belt started squeaking a couple weeks later. I took it back and they fixed the squeak. A couple weeks later something went wrong with the timing belt. They had a tow truck to me in 15min and payed for the tow. The car was fixed and washed by the end of the day with no additional charge!!! They may cost a bit more than the competition but they excel in their customer service if something goes wrong. read more

I've been coming here for many years, and have always liked their service. I own a Civic Hybrid, bought new 11 yrs. ago, and the hybrid battery came to the end of its useful life a couple months ago. Back when the car was new, I was told that it would cost approx. $10,000 to replace the hybrid battery, so was pleased when High Road estimated ~$4400 for replacement. High Road went further and suggested I get a quote from a Honda dealer. The dealer's quote was ~$3800, plus Honda gave me a 50% discount (as near as I can tell, just because I asked). I would have been satisfied to pay the $4400, but ended up paying less than $2000 for a brand-new hybrid battery, partly because Honda stands behind their product, mostly because High Road has an ethic of giving the best service possible to their customers. read more

I bought my 2015 Honda Fit at a Toyota dealer, and took it to the dealer for three free service sessions. Then I decided to service it locally and looked for a place. Deciding between a dealership or a local garage with a good reputation, and with the advice of others, I tried High Road. competent service, reasonable rates, knowledgeable staff. AND, my car came back clean!!! Hi Road will be my go-to auto service place. read more

Been there twice with my 2005 Honda Accord. First time a simple oil change plus a free wide-ranging inspection/evaluation. Second time was new rear brakes. Very pleased with them. And they are actually friendly and flexible. read more

Friendly service and always good at completing the job when they predict. Also very good at answering quetsions about the details of your service and how urgent it might be. Know that they will give you the list of things that "might" need service, at least some of which can be delayed. read more

If you want to take good care of your car and keep it on the road after 200,000 miles, do yourself a favor and take it to the team at High Road. I'm still driving my 1991 Honda Accord wagon and I'm over 200,000 miles now thanks to the care that I get at High Road. I've been taking my car to them since the late 1990s and they do a great job--they're efficient, competitively priced, take the time to explain what they're doing and why, and their customer service can't be beat! This Spring, I drove my car cross-country to the East coast and back without any problems. I never would have felt confident doing this if I didn't totally trust my mechanic. read more

Being new to Seattle, I had no idea where to take my beloved Civic for maintenance. I found High Road on Yelp, and was of course impressed by the consistent stellar reviews. My personal experience working with HRA was also outstanding. Patient, considerate and took the time to explain all my options. It was a sad day when I had to put my Ci read more

After the 1994 Acura Integra I bought new went out of warranty, the dealership stopped being very interested in working on it, so I switched to High Road Automotive, based on their ads on NPR. I have never been sorry that I did. My main goals for car care are reliability and longevity, and High Road has achieved them. I second what the other reviews have said about High Road's thoroughness and integrity. They are fair and honest, and the quality of their work makes the price worth paying; the peace of mind I get is priceless. Their thorough inspections at oil change times identify potential problems as well as immediate, short-term and long-term routine maintenance items so I can plan ahead and avoid trouble. If I call in with symptoms, they take the car right away and diagnose the issue, including researching the service records to see what the history is. It feels as if they know my car-- not just the make and model, but that particular car itself. If work is needed, they do the job right the first time, and they stand behind it. I appreciate the loaners, too. Gallagher, Pam and the owners and crew seem to be genuinely interested in what is going on with my car; it doesn't seem like just another transaction to them. They make my car's age seem like a matter of pride rather than a liability. The trip from Lynnwood to Ballard and back is a long, hard slog that I moan about, but it is worth it. read more

Just wanted to say thank-you to High Road Automotive for repairing our Toyota pick-up. I don't think it has ever run so smooth! It is almost like new! Thanks again! read more

Fantastic customer service and very responsive! Price was mid-range, but absolutely worth it as I don't think my car has ever run so quietly before! read more

Very helpful on my old Honda. Gave me a list of repairs and advice on if it was worth repairing. Offering to help with a new car purchase and the "family friendly" feel here is wonderful. I am definitely bringing my next car here. read more

As long as I'm in Seattle, I will always use High Road! This is the 2nd time I've needed service on my Mazda 3 and they have made this process really enjoyable (not usually the first word that comes to mind when needing to fix my car). They not only do great work but their customer service is absolutely top notch. I can't recommend them enough. read more

I've been servicing my car at high road automotive for about 2 years now. They never fail to update me on NEEDED repairs on my car. Every time I go in for an oil check, they've got a print out of the status of my vehicle. As a college student, I can't afford to make unnecessary repairs so they tell me what I should save up for and what I can hold off on in the near future. They are trust worthy as everyone says and provide great customer service. I highly recommend HRA. read more

I can't imagine why there aren't more reviews for High Road. I generally have had decent experiences with car repair and maintenance places (since I am serious about regular maintenance for my cars) but High Road is something special. They'll examine the car and make you a list of all the things that are going to need work, and list the priorities. By following their recommendations and getting regular oil changes and checkups, you can be assured that your car won't surprise you with a breakdown. I wouldn't take my cars anywhere else. read more

15 years ago a co-worker told me about High Road Automotive and I took my Acura there until I traded it in. The service was fantastic. Fair prices and always a job well done. I didn't know they worked on other autos besides Honda and Acura, or I would have taken my Toyota as soon as it was out of warranty These guys are still amazing and above all fair and honest. Thanks for the great work! read more

If you are looking for a car specialist that you can trust and values customer service, then High Road Automotive is your place! These guys are great - and the best part is they care about you and your car! read more

All lies this is a scam business. After they take your car apart thats when you get the real price..... look at the reviews... have you ever seen so many people happy to pay thousands of dollars to have a vehicle repair that they already owns.... They took my money and then ask me to take my car away.... read more

Professional, polite, and stand by their work, which is top-notch. All of the staff were very friendly. Prices were competitive and the repairs done right. Pre-work estimates were accurate as was the time frame quoted. I highly recommend this shop. read more

Left my acura a mess. And the receipt showed no oil change just an alignment. I came in for the oil change, not sure what happened there. They told me they did the oil change and just forgot to bill me for it. Kinda makes you wonder. Down the street I will go. read more

As I live just up the hill from High Road Automotive, I took my used 2015 Honda Fit in for service. They called when it was ready for pickup, and imagine my pleasure when I saw it had been washed!! I have taken it there for regular service a couple of times. Recently I had trouble starting it, it would not start, then after playing with the button it finally started. I thought it was the battery in the key, but after changing it (and the spare key battery) I still had that trouble starting it. As a senior I need a dependable car, so after a morning appointment in Ballard I stopped in to see if I could get some advice from High Road. They said they would check it out that day and call me. I walked home, got a call that afternoon with the news that after a lot of diagnosis the starter needed to be replaced. They completed the job the following day and when I walked back to get it it had also been washed!! The job was fairly priced. Customer service is caring. They also notify me by email when regular service is due. My experience with High Road is positive, my Honda Fit will go there for service until it dies. They also let me know about tire wear so I know when to go to Les Schwab. read more