This place is silly. I asked for a oil change and know how much it costs to change it. Cause I usually do it myself. I told them I need to replace all of my shocks and hinted the big repair if they gave me a fair oil change. They assured me and next day I showed up they charged me 85$ and said it was because it was Mobil 1. I told them to use Mobil 1 knowing it was pricey and they quoted and assured me it wasn't going to be more than $50-60. Big mistake especially when they itemized the receipt and claimed the oil alone cost $50. This shocked me, it costs $30 and 35 bw Costco and Amazon. These repair shops get raw deals on all car parts and it seems awfully silly to suggest otherwise. Poor mistake, I took my shock repair elsewhere who quoted me way less. Usually mechanics screw you on the big purchases. They have it all wrong. Enjoy the $50 at the cost of a lifelong customer (I live down the street). read more

I was having electrical issues with my 4runner and High Road came through! They explored all the options and explained them to me so that choose what path I wanted to go down. They even stayed after hours to find a solution! In the end they were able to fix everything for less than what I was originally quoted. Even though it was expensive I feel like going to Toyota would have cost me more. Thank you High Road! read more

Oh, High Road. It is so nice to know that you can bring your car to your mechanic and have Josh the service manager know who you are, ask about your kids, tell you about his rugby match, and remember every.single.quirk about your car, its history, and its past service. I have never once thought that I was getting anything less than the best, most honest service out there while having my cars worked on at High Road. We have an older Civic that has been stolen repeatedly/rear-ended/picked up by a tornado (for real) and it is... a little finicky. We also have a newer Subaru that has much more straightforward needs. Both cars are well-served at High Road. I hate to give them only four stars, but... they are too pricey to justify five. I know in my heart of hearts I'd rather be paying what each service actually is worth and not have my mechanic make repairs up so I'll pay more money, but every time I get a bill there I wince a little, knowing it would be less elsewhere. To their credit, for one repair they actually *recommended* that I get some AC work done elsewhere even though they could do it, because someone else would do it for less. That is a little bizarro to me, but whatever. I am willing to drive to their super-out-of-the-way (for me) Ballard location despite the fact that I live in South Beacon Hill and work in Wedgwood because I trust them so much. If, like me, you aren't the kind of person who knows if a mechanic is making s*** up, High Road is a great place. read more

So refreshing to experience integrity! This is what one should expect from professionals: diligence, knowledge, honesty and....a smile! Wow! Thank you so much! read more

I haven't needed a tire shop since living in Seattle (nearly 9 years) but always have heard great things about Les Schwab - there is a reason! After being greeted so nicely, they fixed a whole in my tire (I ran over a screw) without an appointment for free!! Neil and the gang at the Ballard location are the best and are my official new go to tire store!! THANK YOU!! read more

I took my Tacoma to these guys because of the good review on Yelp. I have had good luck if I follow the Yelp reviews. So my truck was having a few issues and when I called them up, they were pleasant and had a loaner car for me to use! They called with status updates and answered all my questions with no hesitations. When I picked up my truck, they were not pushy nor expensive for the items I had asked them to look at. Their answers were straight to the point and didn't hide anything. I will be bringing my truck back if it ever has any issues in the future. It is often hard to find mechanics that don't push around females. I hate to say it that way, but it can be true. So thanks guys at High Road Automotive for keeping up your reputation! read more

Called in to get an idea of what it would cost for a repair. The woman answering the phone was extremely unhelpful and condescending. She would not answer a simple question regarding hourly rates and danced around my questions. She did not seem knowledgeable at all. Was not willing to pay money to for this type of service. read more

Exceptional service is how this shop was referred to me by a friend and exceptional service is what I have received. I have been bringing my Honda Crv there for 2 years and have always had a pleasant experience, solid work done and a non pushy attitude. No one is trying to force me to do work that may or may not be needed. Everything has always been explained well to me. The reason I am prompted today to write this review is because my car battery died (I ran it out) just a block or so away from their shop. I am an AAA member but I knew that I was so close to hi road and because they have always been so helpful maybe that could assist.... They could:) Mike was able to come and assist me and my car. I would not have wanted to put anyone out and would have happily called AAA if needed, but because Mike was able to help, he did. I am very happy with Hi Road's work and very appreciative of their treatment toward their customers. So kind. Thank you! read more

We have been going to High Road for almost 10 years now with the same car (and it was old when we started going)! They are expensive, but have a great ethic. I really appreciate that when they tell us what they find wrong with the car they give recommended priorities for repair and preventative maintenance. We take routine things like oil changes, muffler work and tires to where it is cheaper and save High Road for at least an annual check and anything non routine. They have kept our car going at a cost much cheaper than I would expect given its high mileage. We love High Road so much that we are only looking at cars brands that they work on as a replacement to our current car. read more

High Road truly deserves the "as good as it gets" rating with Yelp, and if there were six stars they'd earn it. To them, "high road" is more than a name. Their goal is to make sure your car continues to perform at its very best for as long as it can, well after all the warranties have expired. The pricing is fair, particularly considering their willingness to tell you what you don't need to have done. If trust had a dollar value, they'd be wealthy. The technicians are solid, and totally professional. The best. The whole experience is totally positive - even when things go wrong. All the folks who work there have a long-term perspective, and it shows every time you walk through the door. I have told everybody I can about High Road, and will continue to do so. read more

My teen daughter centered her car on a log. ????? High Road did a thorough assessment, were exceptionally easy to work with, friendly, and kind. Kept the car over the weekend as a courtesy - AND - best of all - emailed me the run down of all the items that might need work. Incredibly helpful for making a decision to see it clearly in writing. Cant speak to the actual work as we have yet to make a decision about the car itself - however I would definitely choose them. read more

100% trustworthy! gallagher, pam, mike and crew do everything they can do provide excellent service at a decent price.

I walked into Firestone today in hopes of buying a long lasting IPhone charger because my old one broke (Apple brand) they usually break every 4 months or so for me. A nice young male approached me to help me find one; he gave me options of many different IPhone chargers made by different companies so I can weigh out my options. He told me how much each one cost but I didn't care too much about the price, I was more worried about which one would last me the longest. He asked me how my other IPhone chargers break so quick and I told him that the cord usually rips; he recommended I get the IPhone charger with the thicker cord. He promised that the charger would last me at least 8 months. I bought it then he recommended that I put a 3-year warranty on it just incase it breaks, which only cost me 10 dollars more. In the end I saved more money than I would if I were to go to the Apple store and buy a charger that would only last me 3 months. I was very satisfied in what I purchased and the great customer service. The young mans honest, helpful advice led me to get exactly what I was looking for. He was very understanding and patient with me, it's very rare that I come across workers like him, so I was very impressed. read more