Dr Shane is amazing! Cannot recommend this office and staff more! Everything is so welcoming and…read moreon point with their services and environment! True Excellence! I have been using them for over a decade and go every 6 months like clockwork! They are all so nice too - makes going to the dentist a good experience!

I have been a patient here for 10 years and they are amazing! Friendly, very professional, happy…read morestaff. Fantastic hygienists; I see the same one each cleaning and I love seeing pictures of her kids growing up! Dr. Shane has been THE best. I moved away for a brief time and during that time I had a dental emergency and called this office for advice and Dr. Shane called me back! The office is clean and up-to-date with the latest technology. I highly recommend this dental office for your dental needs.

We became patients at this practice in October while Dr. Adel still owned the office, and at that…read moretime our experience was excellent. The hygienists, Dr. Adel, and the overall staff were professional, friendly, and efficient. Unfortunately, since the change in ownership, the quality of service and professionalism has declined significantly. Today's experience involving my elderly mother-in-law was extremely disappointing and ultimately led us to leave the practice altogether. She visited for a routine cleaning and, despite having active insurance and presenting her insurance card, was charged $210 out of pocket. According to the office manager, it was entirely the patient's responsibility to proactively provide and verify insurance information, and the office apparently does not confirm insurance details during check-in as most medical and dental offices routinely do. What was most concerning was not just the billing issue, but how it was handled afterward. I initially spoke with Robin, who remained professional and courteous despite knowing I was upset, and I appreciated that. However, when the office manager, Sarah, returned my call, the conversation quickly became unprofessional and condescending. She repeatedly blamed my elderly mother-in-law for the situation rather than attempting to resolve it respectfully. I also brought up a prior insurance issue involving my wife and me, where claims took approximately four months to process. I was immediately told that was "categorically false," essentially implying I was being dishonest. After checking their own records, they discovered I was correct -- the claims were not paid from October until February. Instead of acknowledging the delay or apologizing, the conversation became increasingly argumentative. The office is now holding my mother-in-law's payment until insurance reimbursement is received, despite the fact that the insurance information was provided at the appointment. When I requested contact information for corporate management, the manager hung up on me. Calls afterward went unanswered, and I ultimately had to drive to the office in person just to obtain an email address. Unfortunately, the interaction in person was no more professional than the phone conversation. As a result of these experiences, they have now lost three patients from our family. It is disappointing to see such a dramatic decline after the ownership change. Based on our experience and the growing number of recent negative reviews, this practice no longer reflects the professionalism and patient care it once did. I cannot recommend this office under its current management.

I have been using Dr. Adel for the last 30 yrs. I have never had a better dentist. He has retired…read moreand I don't know where to go. The people that took over fall far below the mark. It was like coming home and no one you know or who cares about you was there to greet you. The hygienist gave me the worst cleaning ever. We seemed to have a language barrier. She didn't understand the significance of being on an anticoagulant or that I needed fine floss for my tight teeth. Left bloody and sore. I'm elderly and have had a lot of dental care. I will have to find another clinic as this one is now poorly run. Never a problem with my friends at Dr. Adel's..

Was referred to this practice by another dentist. The quality of work was not worth the $$$$$…read morecharged. Now have to pay another dentist to fix this provider's work.

Staff and dentist were very helpful and nice. Was able to see me in short notice and worked fast to…read moreget everything set up and contacted my insurance same day. Very good experience

Dr Rachel is very good and my 2 year old does great with her. She gets a little prize after- like a…read moresmall rubber duckie or ball. That makes her happy. I hate that the insurances only cover fluoride for kids 1x a year instead of 2x a year which is recommended so it forces me to pay $50 at the visit-that's annoying since I feel I pay enough every 2wks on insurance. The problem with this place that I have is the office staff. One lady is very nice but there's one girl with dark hair that's especially rude and unwelcoming. Every time we've been in she looks very miserable and I always feel like she doesn't want to be there and that she is annoyed by our presence. If they were nicer at the desk and more welcoming it would change the entire feel of that place & I would probably give 5 stars. I'm a nurse and when people are seeking medical care & have to be somewhere where they would rather not be in the 1st place, it seems to me it would only be appropriate to have kind hearted people and smiles when you are greeted. To feel unwelcome when you walk in the door is unacceptable.

Today left me with a few concerns. I felt as if our appointment was rushed and an inconvenience…read more Our daughter has had her dental needs addressed by this practice for many years. This time the new dentist in this practice came into the appointment with workout attire, rushed through the appointment, didn't explain anything, the dental chair was broken and instead of moving our daughter to another chair... the staff left her in a defective chair because they wanted to leave for the day. We saw the dentist getting in her car to leave when we went to our car. This was NOT a pleasant visit!! After MANY years with this practice...not sure we will return. The dentist had on workout clothes and didn't take the time to ask our ten year old daughter ANYTHING about her.

I saw Dr. Sappington wayyyy back in 2007-2008 when I was at UF. I'm old y'all. Anyway, she was…read moreawesome and got my braces off before spring break so I could meet/pick up my now-husband. So in a way, she's also a matchmaker for the adult patients because she gets our teeth in line before major events-- spring break is a big deal to 20 year olds! On a more serious note, she made me the best retainers! Taking into account how heavily I grind my teeth, she made them a little thicker than the normal type. If I hadn't relocated across the country, I would've had her make my replacements when I finally broke them almost 10 years later. My permanent retainer is still hanging on strong though! If you're in college and find yourself needing braces at this awkward age, go see Dr. Sappington! She will take good care of you.

The first consultation was free and informative. She was very friendly and willing to give me the…read morebest treatment. One of the things I admired most was her desire to know me as a person. I felt comfortable and I feel like I am in good hands.

Highly recommend! My…read morepermanent retainer broke on our side and they were able to get me in right away to replace it. My regular orthodontist is in Atlanta and other orthodontists in this area turned me away because they weren't the ones who put it in, but this doctor was great! The fixed it perfectly and didn't charge me an arm and a leg :) The office was also super professional and clean. I was impressed.

I had an emergency and my bottom wire retainer fell out as I flossed. I called them the next…read moremorning and they worked me into their schedule even on their short day which was a friday!!! They got me in at 10am. Took the cement off my teeth. Cleaned them amazingly and had my mold and brand new retainer all within an hour! My tech was absolutely the sweetest and Dr. Pavlik was so friendly and welcoming!!!! I adore this place and at any point in time will see him and his staff for my orthodontic needs!

Friendly and professional. I have gone several times and each visit. I felt taken care of by the…read morewhole team

It took a fair amount of time filling out all their texted forms which included all my medical…read morehistory, surgeries, broken bones etc. It included downloading photos of my license as well before I could even make an appointment with them. I'm sure they didn't review any of it because at my first visit as they asked for information again. After 1 1/2 hours of x-rays and charting, the dentist came in and I found out she had only been practicing for 6 months. I asked if I could see a more experienced dentist. As an older patient I have a mouth full of crowns and bridges. Then they sent in their "bouncer" and she told me I wasn't a good fit for their practice. What? I couldn't believe it. They wasted hours of my time, charged me $199.00 with no future appointments. Why they couldn't just re-schedule me with a more experienced dentist I'm not sure. Maybe all their dentists are just out of school???? Or maybe Dr Mondry just has a very big ego......

One of the best cleanings I have ever had by Dani! She has many, many years of experience as a…read morehygienist (I asked!). Amazing value for the price!!! Great for folks without dental insurance but probably still cheaper than with dental insurance. The dentist was very laid back and personable but thorough and no pressure to get me back to fill a cavity. If you can look past the office aesthetics; I bet you will agree that this place is a great value for money.

Jjust had three wisdom teeth removed. I felt absolutely No Pain ! Dr Listzwan took his time ,…read moreexplained everything and removed the infected teeth. I would recommend Dr Listzwan to anyone who is looking for a knowledgeable and gentle Dentist