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    High Tide Holistics

    5.0 (1 review)
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    A & B Naturals

    A & B Naturals

    3.6(44 reviews)
    13.6 mi
    $$

    There is no guarantee of great customer service anywhere. But the apparent free fall in customer…read moreservice at A & B Naturals stings. For years, this store has been an oasis of good vibes, healthy food and employees who seemed genuinely aligned around better food, better health, better community and a better kind of commerce -- one that puts people and community first. What I experienced in mid-July 2026 felt more like the customer service I'd expect from a cranky big-city bodega employee pushing scratch tickets, vodka nips, cigarettes and herbal Viagra at the register. I'm a longtime, loyal A & B Naturals shopper. But maybe not anymore. I recently learned that more than $300 in receipts I had carefully saved for redemption through the store's loyalty program are now worthless. I always liked being able to redeem old receipts for a modest discount on future purchases. Apparently, that program changed during the dead of winter. Under the new rules, only receipts from the same calendar year can be redeemed. As a 20-plus-year summer resident of MDI, maybe I missed the 2025 messaging. I assume there was some warning. But the change landed harshly for someone like me who had saved receipts in good faith. What bothers me is that A & B Naturals apparently gave longtime (summertime) customers no grace period or soft landing -- no window to redeem older receipts before making them worthless. It feels abrupt and unnecessarily unfriendly to loyal shoppers. But that alone wouldn't bring my review down to two stars. What really gets my goat is how ONE employee treated me when I expressed disappointment about the change. Let me be clear: I love the A & B Naturals staff. Most are salt of the earth. They represent a diversity I celebrate, and they are a big reason I've shopped there for years. The nutritionist, in particular, is amazing -- knowledgeable, patient and genuinely helpful. But one bad apple can ruin the cart. An older employee named Katherine met me at the counter and was defensive, smug, condescending and rude. She told me I was the first person ever to complain about the new loyalty rules. When I asked to speak with the owner, her response was: "It won't do you any good." When I told her I was disappointed by both the loyalty change and the way she was treating me -- and that I was considering leaving a review or writing a letter to the editor -- she again essentially told me it wouldn't matter and nobody would care. Her tone and demeanor made it clear she wasn't interested in hearing me out or de-escalating the conversation. Quite the opposite. I felt dismissed and talked down to. There was no acknowledgment that a longtime customer might reasonably be disappointed, no sympathy, no attempt to explain the change constructively and certainly no effort to preserve goodwill. Maybe I missed the notice about the loyalty program. Fair enough. But good customer service isn't about always giving the customer what they want. Sometimes it's simply about listening, showing a little empathy and treating a loyal customer like their business still matters. That part should never expire.

    Thank goodness for this place offering tasty vegan meals and snacks amidst all the seafood…read morerestaurants. It was kind of reminiscent of a Whole Foods, they had individually wrapped bakery items as well as a grab and go fridge in addition to standard groceries. I got a pre-packaged vegan kale pesto pasta for lunch, which was actually really really good. They also had vegan/gf cake, scones, and muffins which looked delicious. The staff was extremely nice and the food is not super expensive either!

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    A & B Naturals - Vegan kale pesto pasta from grab and go fridge

    Vegan kale pesto pasta from grab and go fridge

    A & B Naturals
    A & B Naturals - Savory scone

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    Savory scone

    Fresh Off the Farm

    Fresh Off the Farm

    3.3(11 reviews)
    41.9 mi
    $$

    This is the closest store where I can shop and get organic fresh vegetables in the seasons when I…read morecannot harvest from my garden and greenhouse. I do not purchase other products as the prices are higher than I can get them elsewhere. 80 percent of the time I have shopped in this store I have been overcharged. Make sure to ask for the itemized receipt and check it carefully to make sure you are not overcharged. When alerting the check out person there is no real apology only some explanation that does not really explain why I was overcharged. I used to buy packaged lunches that were made by Chow Mein and last time I was there I was told they have decided not to carry their products any longer. I no longer shop at Fresh Off the Farm. Oh, one other thing, as far as I know there is no actual bathroom for workers, only a portable toilet outdoors. Concerning since they handle produce, etc.

    I do not go to this store on a regular basis and today reinforced my decision to go to other stores…read morethat offer similar products. The staff butted in front of me without any "excuse me" or other acknowledgement . The cashier did not ask for my number so that I could have my purchase count towards my rewards. I grew up and have lived here all my life so I am not a tourist or from away. I will never go to this store again after the treatment I experienced today. I work in retail and I would never , ever, treat a customer in this manner. if I could give a negative number that would sum up my shooting experience.

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    Fresh Off the Farm
    Fresh Off the Farm

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    High Tide Holistics - vitaminssupplements - Updated September 2026

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