Through me out before my appointment was completed. Canceled future appointments, despite my…read moreinsistence that I needed to continue appointments to receive disability benefits. Have lost access to my benefits because I am no longer actively enrolled in therapy. Wish I'd never stepped foot in this place.

I've really enjoyed my experience at Performance Physical Therapy thus far. I injured by lower back…read morewhile working out about a year ago and have been seeing a chiropractor. The chiropractor dealt with the pain/posture, but Performance Physical Therapy has helped me "target" the injury with stretching and strength exercises. I've been working with Dr. Holt and Dr. Nogueira, who have both done an excellent job. Dr. Nogueira did an intake and had me do some basic stretches to identify the "source" of the injury. I've been seeing Dr. Holt about twice a week, who has been supervising me, while I do exercises and stretches to ensure that I'm doing it correctly. They use an online portal to send you exercises to do at home. You can check off which ones you've done, take surveys and even earn points and badges. It's a lot of fun! They're social distancing regulations are really good. They tape off the waiting room, so you can't sit six feet from anyone else. They assess you for signs of COVID when you enter the office. When you enter the physical therapy area, they immediately ask you to wash your hands and record your temperature. Everyone is wearing masks/goggles and there is enough hand sanitizer going around to kill a baby elephant. In spite of this, I switched over to telehealth very easily, in order to be extra-safe. Really happy with the progress I've been making so far. Highly recommend!

I've been going for years but this time came in for a bad injury (tear) and was super concerned it…read morewouldn't heal but after this i have to say the service was great, the ladies at the desk were very welcoming to everyone. They are all very personable, know you by name, the whole works and customer service to me is very important so I appreciated it! Big thanks to the ladies, Paige and Juila, and Mike! Overall big thank you to everyone that worked on me!

From the time I walked in the door to check-in it was a pleasant experience. The therapists I…read moreworked with were helpful and knowledgeable. After having neck pain for years causing migraines and headaches daily I left each time feeling better than when I walked in. There is always someone to help if you need it. I would definitely go back there if I need PT at another time.

My therapist was wonderful. The billing department absolutely terrible. Showed up too early for a…read moresession. Could not return same day for the session as it was an hour both ways to return . I was told I would be charged for session because I didn't cancel 24 hrs before! Had NEVER been late or cancelled an appointment. TERRIBLE , would not recommend this place and will never return !!!

Everyone is really nice.... Sylvia and Laura are awesome pt. Definitely recommend this place.read more

Matt is the king of PT, he welcomes you in the office like it's his home & you're his guest, in my…read morecase it came complete with a tour of the faculty. His explanations of exercises, injuries & treatment are always understandable & as detailed as you wish to hear. He commonly shows ways to advance or simplify a beneficial movement with environmental " tools" accessed around your house, gym or workplace. On my last visit he referred to an open door jam as a balance aid in addition to an exercise band & positional changes for advancement work in the future. His patience & listening skills are a rare trait in todays world that are appreciated when you're heading down the path to an efficient recovery. I personally followed him from a previous office to his current Providence location & I'd recommend you do the same.

Zach is simply the best. I developed frozen shoulder (likely due to a virus), and had extremely…read morelimited range of motion in my right shoulder due to the scar tissue. Zach took what could've been a two-year recovery down to a number of months. Patient and personable, he gave me effective exercises to do both in session and at home, and his deep tissue massage was targeted and broke up the scar tissue. And as a bonus, thoroughly enjoyed the conversation and now have a bunch of new restaurants to try out in Providence :-) If I need a physical therapist again, I'm going right back to Zach.

I needed to receive Physical Therapy for a concussion I had. I was lucky enough to have both Lauren…read moreand Jamie treat me weekly. Their knowledge, warmth and compassion did not go unnoticed each week by me. I am forever grateful for their care and I can now say I am feeling much better. Thank you so much Jamie and Lauren.

I went to Performance for about 6 weeks to help with severe sciatic pain. I worked with McKenzie…read moreand she's a real pro. She's extremely knowledgeable, capable, and obviously truly cares about helping her patients. I'm sure experiences will vary based on the therapist, but if McKenzie is any indication of the staff at Performance, you'll be really happy doing your PT there.

Dr Rob is amazing. He has helped me tremendously over the years both w acute pain as well as proper…read moreexercises that help me stay healthy. His care is the absolute BEST as he LISTENS carefully, DIAGNOSES correctly, and gets you on the RIGHT path quickly. So thankful for him!

Be careful--you may waste your time and possibly experience discrimination. Horrible customer…read moreservice, poor training, and unreliable information. I drove 30 minutes through bridge traffic for my daughter's scheduled appointment, only to be greeted by an unfriendly front-desk employee whose demeanor immediately made me feel like she was bothered by my presence. She told me my daughter's referral couldn't be used and cancelled her appointment without even verifying the information. I called Highbar and was initially told her referral was still valid. The representative put me on hold for over 10 minutes while trying to contact the Providence office. She came back saying she couldn't reach anyone, but then changed what she originally told me and said I needed to contact my insurance about getting a new referral. I called my insurance, and they confirmed the referral was valid, just as Highbar had originally told me when the appointment was made. I tried calling Highbar back three times with no answer. When I finally called Providence directly, suddenly the same employee who had turned us away said she could reschedule my daughter using the exact same referral. Beyond the misinformation, her demeanor toward me was dismissive and condescending, and the interaction genuinely left me feeling discriminated against. I told her this directly on the phone, and she apologized multiple times. What makes this more concerning is reading other reviews. Another patient reported being given incorrect insurance information by this location, and another reviewer described an experience they also perceived as discriminatory. I considered contacting corporate or management, but seeing similar complaints from years ago that resemble what I experienced today does not give me much confidence that these concerns are being addressed. Patients shouldn't lose appointments because staff provide incorrect information, nor should anyone leave a healthcare facility feeling discriminated against. Highbar needs to address the training and treatment of patients at this location

They honestly truly care about your recovery. Wish I went to them for my first knee replacement.read more

I recently went through a round of PT to correct issues with my cervical and thoracic spine. The…read morequality of care I received from Dustin and Justin was exemplary and throughout the process I was treated with the utmost care and respect. Plus, everything that was done was explained to me in terms I could understand and every question I asked was answered to my satisfaction. I now feel great and have the tools I need to continue maintenance on my own. I highly recommend PT of Cumberland to anyone looking to receive quality care.

I was in a car accident and was without a car. My pcp for places walking distance to refer me to…read moreand by the grace of Saint Mary I found alpha. Sue and Haley and Natasha and Jean are just absolutely incredible people (and that's just who I met. I have had a lot of physical therapists in my life and this is where you want to be. They're personable and KNIGHTVILLE (yello) and they're talkative and they make you want to write them a Christmas card and bring them flowers from your garden. Highly suggest getting a referral to this practice. Not only do they make you feel at home, they actually fix your problem or feel like someone cares enough to help.

They do take care of their patients. They listen to you they help you with your exercises and they…read moreshare with each other so that they take care of you. This is the second time I had to go for physical therapy and also the first place I would ever go to.