I been taking my dog here for about a year. Today we had an emergency and I couldn't say enough kind thing about this place. read more

Highland Animal Hospital - Veterinarians Near Me - Slatington, Pennsylvania

The level of service doesn't match the price. The business model is based around a "profits before patients" culture that is becoming increasingly common in the professional service industry. The scheduling practices reflect an excessively high utilization goal that forces the staff to rush and not provide appropriate care. Office manager and vets are unwilling to adjust their behavior to account for a dog that has been conditioned by their staff to be afraid of their office after Dr. Adolf was overly aggressive with wound care during 2 appointments. He is no longer permitted to see my dog, because we've learned that we can't trust him. The response to my request for adjusted appointment interaction has fallen on deaf ears, they've told me the only solution is to sedate my dog, and I have to pay for it even though they caused the issue (temperament scores through national testing bodies with 3rd party judges confirm this). They are good with physical treatment but completely oblivious to animal behavior and temperament. read more

I have been going to Highland since it opened actually I was there first client , the vet and his wife were also my first clients I owned a lawn care . Since they sold out the business completely changed .Very over priced . I just had my dog there the vet was great with him and the tech too . But the price was crazy .Way to much overhead people working there bumping in too each other crazy . Had talked to a number of pet owners and all had the same answer when I asked about Highland Way overpriced and now are going too other animal hospitals in the area . They all said they save up to 40 to 50 % by going elsewhere. Jeff W read more

I made an appt, got confirmation for my appt then brought my 13 yo dog to the appt. I go to check in and at first say they don't have the appt in the system. I show them the confirmation and they ask me to take a seat. While I am sitting there, a few other appts get taken back to the rooms. This woman comes out who I guess is the office manager and says she sees the appt in the system but something happened and they can't take us. I said to her, if our appt was before the others who went back, why cant they bring them back out and see us, which would have been the right thing to do. She said she would check with the dr on site and he was the only one on this saturday. She comes back out and then says the dr wont see us but we can wait and maybe get seen. I ask how long does she think and she has no answer. I kept getting "canned" answers from this woman. A few weeks pass and I go back for a new appt and explained what happened to the vet we saw. She said she would tell someone ( I think she said Kennel manager) but we never heard from anyone. Horrendous customer service!!!!!!!!!! read more

Highland Animal Hospital is only interested in your money. I have 3 dogs, two are mine and 1 is my son's because I am late for their annual appointment, the vet refused to allow me a prescription for flea and tick meds for my dogs. I am late for the appointment due to my son (that owned 1 dog), passed away recently. Do not go here unless you want to be ripped off!!!!! read more

I have been going to Highland Animal Hospital for 22 years. They have taken care of three of my dogs. I could not be happier with the care my pets have received. I started many years with Dr. Lowe and now see Dr. Fortna. I always feel my dog is getting the best care and I feel that time is taken to explain everything to me. I have never felt rush out of the office. Yes, vet care is expensive but we moved around quite a bit and I can tell you Highland Animal Hospital is right on par with cost, perhaps a bit lower. When living out of state I continued to bring my pets to Highland. The office staff and Vet Techs are top notched, always friendly and helpful. read more

I have been a client of Highland Animal Hospital since I have owned doggies....My Shelby (Siberian husky child) is my whole world, and I trust the care she receives at Highland Animal Hospital. When we had to put our 9 year old German Shepherd, Charlie, to sleep due to cancer, I couldn't have asked for more compassionate people to be with us during that very difficult time. We even received a sympathy card the following week from the staff. The not only offer excellent vet services but they also sell high quality dog food, dog collars, medicines, dental chews, and more. I feel the pricing is very reasonable and they have many highly qualified veterinarians on staff so you never have to wait to get an appointment. There pricing is also very reasonable (which in these days is important). read more

If I could give a negative star rating I would. The whole office is a joke. No idea how to take care of any dog that doesn't fit. I'm sure they could handle a normal animal that doesn't actually require care. But, hell no they cannot care for an animal that actually has special needs. What the hell do these people learn in school or even in life? You can't fix stupid! And that is all I see at this place. I wouldn't bring any animal here that actually needs care. Ever! read more

Very very over priced. The answer is always being your cat back in and you always end up getting charged. Not family oriented at all. You just feel like a customer. I had taken both of my cats there but now that we are adding a puppy to our family I will not at all be returning to them. I have no problem finding a place that makes us feel like family and our pets are more than just $$. read more

I have been taking my pets to Highland since they opened their doors. A few years ago the original owner retired and sold the practice to the remaining doctors. Since then, the service has gone down and the prices have gone up. When we needed to euthanize our dog, we called for a housecall. Our dog was 130 lbs and couldn't walk. The next day, a vet tech called back and said they were too busy for housecalls and gave us a few other phone numbers to call. Just seemed very insensitive when we needed them the most. Since then, I have called for an emergency cat visit and they did fit me in the same day. Recently, I called for my sick "exotic" and was advised that they no longer treat anything except cats and dogs. Again, they gave 2 alternate phone numbers but have not updated their website to reflect changes in their care. It's disappointing to learn that your pets are no longer patients. A pre-warning note would have been nice so that I had time to establish care at another clinic BEFORE my family pet needed it. read more

This vet is very overpriced, The staff at the front desk are just HORRIBLE. You will stand there for 20 minutes before anyone even acknowledges you. The waits are very long, even if you make it to your appointment early. I looked up all the medication that was prescribed to my cat (which now I realize was not even needed and did nothing to solve the problem) and it was 20 to 30 dollars cheaper online! I cannot believe I paid so much money! They talk you into every vaccine/medication/treatment they can by making you think it is NECESSARY. Most of all, they have repeatedly failed to properly diagnose 3 of my cats. When my cats starting showing symptoms the next day after being seen, their best answer was to "bring the cat back in" and then what? You guessed it, pay us more money! I am literally going to drive an hour and 45 minutes to start going back to my old vet that I was going to for years. They really cared about their patients and were definitely reasonable in price! Most of all THEY KNEW WHAT THEY WERE DOING read more

I would HIGHLY recommend this office! Dr. Mattson and Dr. Fortna are amazing! Dr. Mattson has been out primary for both of our canines and i couldn't be happier! He actually got us in quickly then sent us out to another facility for emergency surgery which saved our boy's life. We are typically in and out (and even when we weren't for a later evening appointment-it was because they fit us in to the schedule and we were grateful they could do that). They are little pricier but the care that they provide is compassionate and thorough. I will not recommend Dr. Wagner though as we have not had good experiences with her. read more

I had taken my husky when we first got him to a different vet. I felt like what I was paying for a visit wasn't worth the two minutes I got with the vet. A friend of mine recommended going here. I switched to Highland after having my husky for for months and it was the best decision. The staff is extremely friendly, always petting and giving treats. I had my dog fixed here and we had some problems a week after the surgery (he wouldn't leave the stitches alone). I came in last minute on a Saturday and they didn't charge for the visit. The vet is always sharing information and spends more than a decent amount of time with my dog. Highly recommend for people who want great quality for their animals! read more

It's so hard to find a great vet and while I lived in PA I only took my pets to them. The staff is great and helpful. The doctors are all fantastic and trustworthy. If I ever move back I'll be taking them there again. read more

My husband and I absolutely love this vet. We have taken both of our dogs for check ups there. We also took our one dog there while he was being treated by a canine cancer specialist. They were able to answer all of our questions and were very kind when he did pass away. We will be returning here as needed with our other pets. read more

Don't ever come here in a rush actually come late because I've taken multiple animals here and accompanied other family members animals here and we never have been see on time currently over an hour after our appointment was for the staff is friendly but I have absolutely no idea why this happens every single time read more

You will wait a long time at this vet on a regular basis. Apparently they overbook without a thought for your time.

we had a very good experience when my 12 year old shepherd got sick and our normal ver could not get us in for 5 days. I opted to bring her here. The vet was very nice and genteel with my dog. They ran complete blood work on her and gave her a thorough check up. I did need to bring them a urine sample back, and she was put on antibiotics. The next day the vet called me in the morning to check up on my dog, which I thought was amazing! I was so glad they got me in when they were not my normal vet, did such a good job, and followed up to make sure she was ok! It was pricey - but well worth it! read more