Our washing machine went out, so we went to the Laundromat while we waited for the new one to be…read moredelivered. The space was very clean, and the washers/dryers finished their cycles quickly. The staff member who was there was very helpful. Highly recommend.

Exceptional! Clean laundromat in a convenient location. Plenty of washers and dryers. Very friendly…read more, helpful workers.

This place charged me $19 to dry clean one plain cotton dress and didn't even get the stains out…read more Will never go here again.

If your clothes are of any value to you, DO NOT take your items to NuYale. HIGH RISK of ruining…read moreyour clothes, being OVERCHARGED, and left with IRREPARABLE DAMAGE. Also, don't expect friendly customer service for any issues. I was* a well established and frequent customer of this facility. I took my brand new couture dress to them for dry cleaning (as instructed on the dress care per the manufacturer) & received a ruined, irreparable dress in return. This particular dress was purchased in Europe over summer 2021. This dress has permanent pleats throughout. I brought this dress to NuYale for drying cleaning after only wearing 1 time in November. When I received the dress back, the pleats were flattened out. Well, these are permanent pleats (unbeknownst to me at the time) so you could still see the fine lines of where they used to be, making the dress completely unwearable. I called NuYale & was told that "since there is no way to know whether they are permanent, sometimes this happens." My response: "if this is a known issue, why was I not contacted? Why would you even steam or press the dress if you ALREADY KNOW that this could happen? I never gave permission to flatten the pleats out of this dress." I was continuously met with resistance & told it was the manufacturer's fault. I then called the supervisors line. She told me the exact same thing, "there is no way for us to know whether the pleats are permanent or not so sometimes this happens." She TOO insisted on blaming the manufacturer (who recommends dry cleaning by the way) instead of taking responsibility for their role in doing something that THEY KNEW was risky. I asked if they could simply place the pleats back in since you could still see the lines of where they used to be & was told they could not repair it. Absolutely no responsibility taken, no apologies, & no offer to repair the damage either. NuYale advertises themselves for "speciality items' and "restoration" and they couldn't even fix the damage they had so easily done. They offered me my $20 drying cleaning charge back (WHICH BY THE WAY, I discovered is OBNOXIOUSLY OVERPRICED for a single dress to be cleaned, but I digress). That $20 fee is nothing compared to the monetary or sentimental value of this brand new dress. I asked for a refund for the actual value of my dress & was denied without any consideration. They continued to blame the manufacturer for not indicating on the clothing label whether the pleats were permanent (which by the way, is not a thing, this is rarely included on the label). Well, I contacted the manufacturer & OF COURSE, they are INDEED permanent, which is why the pleat lines still somewhat exist & why they recommend dry cleaning only. I then took my dress to another local dry cleaner to see if they could repair it. The owner of the new dry cleaner attempted working on my dress for over two months. Simply stated, he ALSO confirmed that these pleats were indeed permanent and that someone had to of intentionally PRESSED them out to have even gotten them as flat as they are. Unfortunately, because of the intricacy of this dress, the new dry cleaner was unable to repair it. The new dry cleaner also informed me that many dry cleaners are short staffed, and therefore, undertrained. He confirmed that is it common practice (or sense really, I digress again) to NOT PRESS OR STEAM pleats of ANY kind. He assured me that if it was his facility, I would have been offered a complete refund for the value of my dress. Apparently NuYale has a reputation in town amongst the cleaning professionals for overcharging for their services & having undertrained staff. Lets not overlook the overall subpar customer service experience. If you do have any sort of issue, don't expect to be met with even a minute amount of quality, or even friendly for that matter, customer service. The supervisor for this location was unbelievably rude, condescending, & completely lacks any ounce professionalism. 812-285-7400 is her direct line if any of her superiors care to know. Sincerely, Advocate of BBB and IFI

Not only do they pick up and deliver for free (it's easy and it works), but also they do a…read morebeautiful job with dry cleaning and laundry. Shirts and suits come back beautifully pressed and without that dry cleaning chemical smell. And the price is right.

From the owner: We offer Home pick-up with Next Day delivery of Dry Cleaning, Laundry and Alterations. Enjoy the…read moreconvenience of having your clothes professionally dry cleaned and pressed without ever leaving your house. We'll even call you the night before to remind you about your Pick Up! Monthly billing is available and we accept credit cards, checks and online payments.

Zero stars! Dropped off my husbands suits for my grandmother funeral and they lost them. This was…read morea Saturday afternoon and closed Sunday. The lady said Ill call you if they show up. Um, no! Im not leaving without the suits. I had a funeral the next day. No sorry or nothing. I ended up having to drive to another location to get them which was 30 minutes away. I should have gotten a refund. That was $500 worth of suits shhe didnt give a crap if I got although she was paid to clean them. Very unprofessional. I wont be back. Beware.

THEY GAVE MY WEDDING DRESS TO SOMEONE ELSE AND HID IT FROM ME!!!!!…read moreI had my wedding dress dry cleaned here and it was supposed to be ready on Saturday, December 14th.  I was told I would receive a call when it was ready to pick up.  On Saturday, December 21st, I called to see the status of the dress.  Olga stated she did not have it but would call me back today and let me know.  I received a call from a woman who had picked up my wedding dress.  She called the name and number on the dress because the item has the contact information and ticket number.  She stated she did not have her dress and they gave her husband mine dress instead.  Thank God, this decent woman called me and informed me - PACIFIC CLEANERS DID NOT INFORM ME OF THIS UNTIL AFTER I FOUND OUT!  The woman and I were going to meet and she was going to give me my dress.  Pacific Cleaners called the woman and said she needed to bring the dress back to the store and so she did.  The woman called and told me this and I said I would meet her at the store - meanwhile no call from Olga at Pacific Cleaners to inform me of what had happened from the time I called to inquire about my dress this AM.  Olga eventually called me while I was on my way (the woman had informed her she let me know she had my dress) and then apologized.  She did not tell me what had happened prior to the woman calling me and informing me of the situation.  I asked to speak to a manager and Olga stated I could call them if I wanted(not I will have them call you).  I got to the store before the woman did with my dress and said where is my dress.  Olga said the woman with my dress was not there yet.  I said "How does this happen, when you have tickets with people's name, phone number, and item number printed large on the receipt attached to the item?  Do you not check tickets or name of customers when picking up items, especially an expensive wedding dress?"  Her reply was "It was a new employee."  I asked the name of the employee and she would not tell me; she was the only employee in the store today when I went to pick up my dress  and the woman's husband picked up the dress today.  There was no manager I could speak to and "I would need to call on Monday at 11AM to speak with Lorena (manager).  I called the number provided for Lorena and a woman told me she was not in and did not know when she would be.  I left my name and number, explained the situation, and told her to have her call me.  No phone call from manager.  HOW DO YOU NOT CHECK TICKET NUMBERS AND NAMES ON WEDDING DRESSES THAT ARE THOUSANDS OF DOLLARS?   My wedding dress was given to someone else and taken to their home and their reply is "it was a new employee."  Olga never called and told me my wedding dress was given to another woman this morning - I had to find out from the other customer who let me know, not the dry cleaning company!! How unprofessional  and untrustworthy!!!!  The fact they gave my wedding dress to someone else without checking information and tried to hide that they made a mistake is completely unacceptable!!

I had to use this service to alleviate some stress while I help my husband recover from surgery…read more The company was so patient with me when I didn't realize the comforters are an extra charge (per item for larger things). And they were SO incredibly nice. Heidi the owner is one sweet woman who definitely cares for her customers. She personally called me to wish my husband a speedy recovery and issued me a partial refund for my confusion. Which they didn't have to do! So incredibly impressed with the quality and care that went into the service. The clothes were neatly packed and folded. Will for sure use them again!

Had a really great experience with the Laundry Company. They came to my hotel and picked up my…read moreclothes and returned them promptly the next morning. They were clean, neatly folded and a big anxiety when I'm traveling for extended periods for work was alleviated. Will be back.

Great service. Wonderful people. They always take great…read morecare of us. Great work and on time. So helpful

I took a rug to them to get cleaned. The rug is an older rug with wear and it was given to me by my…read moremother. Customer service was great and the people are really friendly. However. When I got the rug back it stunk. It stinks so bad that I'm am embarrassed to have people over. I myself don't even like coming home now because the smell is so bad. Especially after I paid $250+. I figured for that price, the whole rug would have been submerged and cleansed. I also got add on services like pet smell removal. I don't think that happened. Rug still looks very dirty and when I got it back it was full of dust. Calling it a loss and probably going to give it away to goodwill. I feel bad for leaving this review but now I'm out of money and a rug.

My husband picked up our dry cleaning today and was more than shocked by the $30 cleaning charge…read morefor a single sport coat. Over the last couple years prices have increased but this increase is ridiculous. Looking around there are no prices posted with the exception of a couple specials. Lesson learned buyer beware.

After having a bad experience with Nu Yale cleaners. I decided to give this place a shoot, since…read morethey had decent reviews. Once again I had the same poor job. My white shirts came back with the necks dirty like if they never used detergent and they were full of lint. Also a bad iron job. Once again I had to get home and throw my recently dry cleaned clothes back into the laundry basket.