This isn't a poison pen review -- just the facts, but I have to tell you this was the worst…read moreexperience I've ever had with a repair shop. I've owned 46 automobiles and I've seen the inside of a lot of garages, and I have never been treated worse or with a greater degree of incompetence. I read a review here on Yelp and decided to take my ailing 2002 Mercedes Benz CL500 coupe in for a sagging right rear suspension problem I did a lookup on the various Mercedes Boards and they all said that this could be a complex repair. I read that they were open between the holidays, so I made an appointment. First of all, it took forever to find the place. Not much signage, and the yard and parking is a mess. When I got there, they didn't have a record of my appointment, but said that they'd make room for me. I decided to camp out and do some work on my laptop. 5 hours later they finally got to my car and told me that I had two leaks on my front suspension hoses. They brought me in to show me where the hoses were wet, and said that they'd check to see how much it would cost to fix. Turns out that the hoses were a pretty rare part. One would have to be flown from Germany. They said that they'd try to locate some others, but were out of luck. I asked them if they could just repair them down the street at a hydraulic shop, and they agreed that it would be a satisfactory idea. They hooked me up with a local Enterprise Rent-a-car and said that they'd call me with an update. Two days went by, and I hadn't heard from them. I called and talked to Lars, the owner's son and shop operations guy. He said that they hadn't gotten to it because the mechanic had been off. he said that they'd get the hoses out that day and then to the shop tomorrow for the repair. This was now Wednesday. I called again the next Day and Lars said that it would be ready tomorrow. On Friday, called in the morning, and Lars said that they were "getting it done". I decided to jump in the car and roll over there at 4pm to see how things were going and hopefully pick up the car. When I got there, the place was a mad house with cars going out and everyone collecting their cars. Turns out that they had never gotten to my car all week, and for five days they were completely BSing me. I told them that I wanted my car and to top the fluids off and I'd pay for it. They had to re-install the valence panel under the front of the car. Lars apologized profusely, but the DUDE LIED TO ME. He gave me a couple liters of hydraulic fluid (abt $35 in value) and told me that the mechanic would "button up my car" and it would be out front in about 30 min. The car showed up out front. My wife got in the car, I took the rental back and paid the $280 bill for the week that I had it, and we went home. That Monday we took it to the local Mercedes Benz Dealer in Grosse Pointe off 9-mile road. They diagnosed the car in two hours. The hoses up front were fine -- they had fluid on them because they were just under the sump and hydraulic fluid had been spilled on them while it was being filled. Eastern's Diagnosis was wrong and would have cost me nearly TWO THOUSAND DOLLARS to discover, and then I would have had to fix what was ACTUALLY WRONG, which was another THREE THOUSAND DOLLARS. I paid the dealer happily. Got the car back in two days. It's run fine ever since for the last 4 weeks. As a final insult, my wife was travelling to Ohio and back when the font valence panel that Eastern's Mechanic had "Buttoned up" came loose and disintegrated under the car -- another $200 joke that was on me. I know that they have had a lot of good reviews; Me? Not a fan.

This is the kind of auto service center I am used to and I am glad I found them. Very old style…read moreservice, but the place was clean and professional looking at the same time with lots of seating. I drive an older Jag (2003) and my local service center doesn't really deal with them. They recommended that I go to a dealership, but I had other ideas and decided to shop around a bit. I had been deferring maintenance on the car until I paid it off, and that happened in December so my car was in rough shape. It was so bad, I was actually renting cars when I had to go anywhere to be safe. So having said that, I knew this would be an extended visit and big money. Delaying as long as I could, I decided to take the girl in over the break between Christmas and New Years. SO much work needed. Rear brakes, all 4 shocks and struts, air coolant reservoir replacement, 2 leaky oil valves, and a partridge in a pear tree - and so on, and so on, and so on! The bill was much less than I expected, and they were very considerate through out. I need to take it back in to get 3 bushing replaced but other than that, the car is DONE and I have a good feeling about it again. When I drove it this morning, I actually felt as good as when I first bought the car. It drove great, and I had zero worries on the drive so I am just thrilled. Not only is my car payment gone now, but my car is in great shape to last me for years to come. Happy camper!

brought my sons cat there three days ago ...gjad they were able ro look at it righr away. they…read moredidnt really have to do anything just put up on a hoist and tie up the splash guard. holly hein thanks again!

**NOT ACCREDITED BY THE BBB AND IT SHOWS*** Absolute scam artists. After being in a front end…read morecollision, I took my car here because they advertised free loaners. They do not offer free loaners and work through hertz and you have to pay 5 percent of your estimate to go towards the loaner if your estimate goes over $3k -none of which was explained upon arrival nor is there any paperwork to back up the agreement. They had my car for three weeks past their deadline (which added a significant amount to the rental) and when I was told it was ready for pick up, my front bumper was a completely different color. When speaking to the owner (Brad) about the issue, his response was a snarky "what do you want me to do about it?" He told me someone would call the next day to follow up. Henry called the next day and asked what the issue was, and after telling him the paint was the wrong color his response was "yeah, it does look worse in the daylight than it did last night." They made the correction, or attempted to (my car is still not the proper color) and informed me it was all set. After picking up my vehicle I found the headlights were never aligned, my wiper fluid lines are hooked up backwards (front fluid and back wiper activated and back fluid when front wiper blades are activated), pins that connect the trim to the frame were not placed, bolts were tightened too much on plastic pieces in the engine bay so it is now cracked, and they drained the coolant and wiper fluid reservoirs without refilling them so my car has been without coolant for weeks. They definitely do not call back when promised or give you any updates. Please, avoid at all costs!!!!

Very good reliable collision that gets the job done right the owner, Ron Karmo listens to his…read morecustomers and personally expects every job. I recommend Kole Street for any collision paint work needed for a vehicle.

The best Auto Body shop!…read more They care about you from start to finish. I was so impressed with Jerry and the work he performed on my Van. These guys really take care of you and insure the job is done right. Thank you!

A great, reliable auto shop. They seem to be honest and prices are fair. I had an issue with a…read morerepair once and they fixed it without any pushback. They're generally pretty busy (which is a good sign) and it may mean it will take an extra day for them to get to your car. To me, it's worth klit knowing they're a shop that wants to do things right.

Dave and Alex Car Repair has helped both my wife and myself when our cars broke down. Most recently…read morethey fixed my failed water pump. Originally this place was shared with me from a friend as a referral. This business made repairs much faster than the other shops I have dealt with in the past exceeding my expectations. They have a clean lobby. The labor costs are a little higher than I would like, but they do quality work and have returned.

Customer service was great. Repairs were excellent…read more Friendly owner. Great work

I completely smashed my hood a few days before my birthday and got a quote from the dealership that…read morewas well over $700. I decided to take it to haithem instead and that was the best decision I ever! He was so sweet and professional. He got everything fixed for a fraction of the cost of my original quote. Definitely recommending him to my friends and family. If you're reading this review to decide if you should go to him or not, definitely go immediately!

What a great place. For a woman looking to not be ripped off, I found the perfect place! They are…read moreprofessional, nice and really took care of me. I can't say enough about what a nice experience this has been.

Finding a workshop that listens to you and explains things properly is difficult. I saw this…read moreworkshop with good reviews, and when I went there, they were kind and attentive. I explained that I needed to change my tires because they were worn out, and I had even had an accident with my pregnant partner because of the bad tires; I even begged them for help. The person at the counter took my phone number and said they would call me to agree on a price, but the call never came. The next day, my partner called, and they told her that the problem was that they had lost their phone. She gave them the number again, and to this day, we don't know the price because they haven't called us. I mean, if they have a problem with people of color or don't want to provide a service, I think it's better to be honest so that the person can look for other options, because no one knows what each person's life depends on. I hope God continues to bless the team, but life always makes you pay for such bad actions.

Satish, Rusty and team have my full trust and support. I have taken my Mini Countryman to…read moreMotorwerks multiple times and the difference between Motorwerks and Motor City Mini of Southfield is night and day. Motorwerks is a class act, providing only the services your vehicle needs with professional and punctual communication throughout the process at reasonable prices. Their competition is rude, condescending and always trying to upcharge for services your vehicle doesn't need and overcharging for the services it does need. I recommend any Mini owner in the area to bring their vehicle here.

Rusty is the man. Can't thank him enough for a the great service on my model 3 Tesla. Gave him call…read more& within the day issue was resolved. Any car repair/ Maintenance this is the place no hesitation.

Great service, honest, upfront and knowledgeable. Had to get brakes checked because of a squeak,…read moreexpecting pad replacement, and was honest, told me my brake pad life was good and didnt need replacing. Owner is an honest, chill guy. These guys specialize in imports; european imports i believe, like bmw, mercedes etc. Only downside is this location is a little hard to get to; its tucked away right next to a highway overpass.

Don't waste your time…read more I came to the shop with 3 problems: -A sound from the right side of my car. I gave them instructions on how to reproduce it, just drive the car on the highway -My car needed a regular service -I wanted to reset a warning light on the dash. They wasted my time and I left with more problems. They told me they would get to it that day on site. Then called me and told me they would not be able to get to it till the next. They don't even inspect it till the afternoon of the next day, and want to keep the car for another day. The next day they told me they were not able to reproduce the sound. I go in and immediately reproduce the sound with a tech in the car on the highway. They say they will look at it. I leave. I come back and they tell me they "aren't a shop specialized in fixing that problem" go to a different shop. Fine, I appreciate the honesty. They give me my car back. I turn on the car. Sound still there, Car regular service timer not reset - Such a simple thing, if they're cutting corners here what else are they cutting corners on? Warning light not reset. I go back in , ask them to reset both warnings. They come back, warning light needs a physical part and they need another part that they want to charge me for ~20 dollars, and for me to wait another few hours. They did reset the service timer. At this point they've wasted enough of my time. I leave, paying few hundred dollars for the service and them having wasted 3 days of my time. I go to a different shop. The fix is so simple they fix it for free in 20 minutes. Also they spam you with advertising texts despite never asking. In summary: They didn't fix any of my original problems, needed me to micromanage them to follow basic instructions to diagnose, are slow and incompetent.