Friendly, courteous, efficient, professional personnel across the board. Dr. Otto and his assistant do a great job explaining the process every step of the way enabling me to leave confident in the results of the annual check up. I heartily recommend Highland Clinic! Mike M read more

Super friendly and knowledgeable staff. I greatly value Dr. Hamilton's expertise and grounded approach to optometry; I'm confident that I'm getting fact-based results and recommendations. The proof is in my prescriptions, which are so much better than I've experienced anywhere else. Lastly, they're always on time! I really respect that they make timeliness a priority. read more

This is the place to go! Everything was so efficient and pleasant from start to finish. The doctor was very thorough and explained test results in a way that was easy to understand. I've recommended the clinic to family and do for anyone looking for quality care. read more

Always warm, professional and caring, Highlands team have been looking after my vision for over 20 years. Dr. Clemens is right up to date with the latest in vision care tools and techniques, and I very highly recommend her and her team to anyone. read more

Excellent eye exam and great staff! They saw me on time and were very professional and helpful.

First time seeing Dr Chris Otto. Excellent follow-up from cataract surgery. Answered all my questions in detail regarding findings from cataract procedures. read more

Everyone there is very friendly. Dr Clements really cares about her patients, and is very personable. I moved to Lynnwood and I still drive in to see her ! read more

All seemed to go well with the appointment. Continuing issues and. Concerns with the. Continuing deterioration of the vision in my left eye.

Dr. Otto is always pleasant and takes good care of my eyes and vision. The staff are all very kind and helpful!

Dr. Clements is professional, caring and genuinely determined to find the best solutions for her patients. Awesome! The staff are also very kind and responsive. read more

I have been going to Dr Otto for many many years. I have always had excellent care & treatment. I recommend Highland Vision Clinic to my family & friends. read more

Great experience at HVC. Friendly and polite staff from beginning to end and very knowledgeable optometrists. Will definitely be back!

excellent visit. quick. answered all my questions. Dr. Clements is courteous, professional and knowledgeable.

It was excellent. I was greeted by a very welcoming and helpful staff. Dr. Otto was very thorough in his examination and answered all my questions. We, in Richmond Beach are so fortunate to have such a talented team! read more

Amazing staff and glasses selection. I actually left understanding how my stigmatism impacts my vision. Already recommended them to the rest of my family. read more

Dr. Hamilton is one of the best optometrist I've had the pleasure to meet. He helps me with my vision and eye care. Knowing Dr. Hamilton is my doctor, I feel confident going to Highland Vision Clinic. read more

I've been going to Highland Vision Clinic for as long as I can remember. I always have a positive experience. I've been cared for by Andrea Clements the past few years and she is an absolute delight. The staff at the front desk is great. I have purchased my glasses from them too. Highly recommend. read more

As always, consistent, knowledgeable, friendly, and carrying. Thank you so much. I look foward to my annual uniterripted visit for 25 years!!​ read more

Dr Hamilton is great and has explained a lot to me about my options for my vision going forward and my contact materials etc. I would ask the assistants to be aware of what kind of contacts I have - they always assume soft and I'm wearing rgp lenses. Also, I'm not getting appointment reminders via text or email and would appreciate if you could figure out why. We checked that my info is correct, and I did get this email asking for feedback, but I'm still not getting reminders. Perhaps check that the system actually sent them? Also, when I left, I said thank you to whoever was at the front and she said "yes". Which I thought was kind of odd, but she was probably busy and distracted. Thank you. read more

Everyone was pleasant and they received me on time. The glasses personal was also very helpful, showing me what my insurance will pay.

Optometrist constantly discusses his hatred for Trump. Every visit. Tiresome and bizarre. Get a hobby or something. Otherwise the staff is nice; everyone seems competent. read more

Dr. Clements is the best! Three generations of our family love Highland Vision, from young grandkids going for their first eye exams to adults with complex eye health and vision needs. read more

Dr. Otto spent as much time as needed to try and fine tune my prescription, including building the prescription so we could test it out before he finalized and wrote the prescription. I felt very heard and validated, and didn't feel rushed or pushed into products or procedures I wasn't comfortable with. Also, the staff on the eyeglass selection side of things was personable and professional, and explained the benefits of the different types of progressives in a way that finally made sense, and added to my confidence in choosing highland vision clinic to fulfill the prescription as well as write it. read more

The staff at Highland Clinic are all amazing from both Dr. Otto's to the front desk to the gentleman helping order new glasses. I have been going here for over 20 years. read more

The whole experience. And Dr Hamilton is pretty amazing, I was very impressed with him and his knowledge about the eye and glasses and what to expect and what not to expect. read more

We've been using Highland Clinic for years and have always appreciated their great service. Dr Clents is fantastic and we always feel very well cared for and know we're receiving the best vision care. Highly recommend her and the staff! read more

I enjoy the promptness and kind manners of the staff and my doctor. Would recommend Dr. Otto to anyone.

Dr Clements was extremely thorough, professional and extremely pleasant to work with. The optical staff was wonderful in helping me select and fit a new pair of glasses. read more

Always professional, their staff is lovely and I appreciate how quickly they were able to get me an appointment. I really liked the photo option instead of having my eyes dilated and seeing those images of my eyes was so informative. read more

Dr. Clements has been great in my yearly vision checkups as well as helping me address my longtime dry eyes situation. The support staff has always been polite and efficient. I appreciate Highland Vision Clinic and have purchased my glasses from them the past 5 plus years. My lens prescriptions have worked well for me. I appreciate them. read more

Great first visit, thank you. Even the follow up was great when they didn't have the glasses my grandson wanted and he had to go back to pick a different pair. read more

Front desk staff was terrible. Dana was nothing short of rude. I felt like I was putting her out when requiring additional information. Totally unprofessional attitude. read more

Dr. Hamilton is the best. He's thorough and genuinely cares. He's been my eye doc for over 5 years now and he is second to none. I followed him from another practice in the U district and though the Shoreline is further out it's worth it for me. Coupled with Harold who did the eyeglasses this place is a true gem. Edit: heard recently that Harold has retired. Super sad as he always went above and beyond to ensure my glasses had an optimal fit. read more

Being new to the area, I found Highland Vision Clinic had great reviews online and it's close to home. I had a great experience with Dr Archer today. My family also has seen Dr Otto and Dr Clemens and those experiences have been great. But watch out for their glasses department manager. He very brusquely and rudely scolded me for putting the glasses back up on the display rack as I was trying on glasses. Nobody told me not to put the glasses back on the display case. I was trying to be a good customer and keep the shop tidy. Prior to that he had also rudely asked me for some paperwork that the doctor had not given me. I rarely get mad but this interaction really tested my ability to stay calm. I would recommend their optometrists but not their glasses shop. read more

I visited the office and was a little disappointed with the staff who lost interest in my questions and broke contact with me during my conversation with them. I saw Dr Clements who provided me with lens care instructions to support my first time wearing scleral lenses. When I left she stated quote call me with any questions ". The next day I called the office with questions; however, she was too busy to return my call. The desk staff suggested I send an email with my questions. Another doctor responded by email but only addressed two of my seven questions. Advanced sent another email, asking for a response to my other questions. The doctor assured me that either she or Dr Clements would respond. It has been a week. I have not received answers to my questions. It's quite disappointing for a new scleral lens wearer, especially considering the high cost of the consultation and the lenses. :-(. Now I have nowhere to turn but to the web to watch others explain their experience regarding scleral lenses. Ideally I would obtain this information from the dispensing doctor whom I paid to provide it. read more

I have been coming here for decades, as my wife. We are both doctors and know how to judge what is good health care, and this place does it. Recommended without reservations. read more

Friendly and great staff at this clinic - both with the doctors, front desk and assistants. Great COVID safety protocol and eye exams were comprehensive and done in a timely fashion. When there was a recent hiccup with my contact order (it was supposed to arrive to my home in 2-3 weeks and it had been a month), I contacted the clinic and they investigated into what happened with my order. The clinic called me back a few hours later, apologized, and let me know my order was accidentally shipped to the clinic. When I went to pick up my order, they had it ready for me with an apology for the delay and a free pair of contact lenses as well. First time I have experienced such great service with a vision clinic so I'll definitely be coming back to get my vision checked here again. read more

They take your COVID safety and theirs very seriously, and their entire staff was friendly, and made the eye visit very easy. My intake person was and is very knowledgeable, kind, easy going and worked with my needs (NO EYE DIALATION) sure a bright light from the image capture was a bit of a bummer, but a better historical record of my eye is the goal. Dr. Otto is and was great also, who took the time, tested my eyes, listened and made certain I understood the options for my eyes. Getting my frames and lenses on site and doing the selection was easy and I had many options to choose from. Even during COVID the turnaround time was less than 2 weeks and I like my new glasses, This team knows their business, takes the time to discuss and education and seems very willing to help. Thanks to the entire staff! read more

Pro. Text Reminders of upcoming appointment. *(during COVID-19) Limited-access office visits, temperature checks before entering, mask-requirements, hand sanitizer, free eyewear tightening and cleaning. Friendly doctors and staff. Cons.*(during COVID-19). Appointment required to recover free-cleaning and adjustments, lack of cleaning protocols in offices (e.g. common surfaces show no indications they are sterilized in between visitors. Overall, pre-COVID-19 the staff has always been friendly, and willing to go the extra-mile. But they are trying to make sense of operating during a period when businesses are trying to stay open. Bring your patience and if you need a cleaning/tightening, schedule it as part of your visit. I ended up missing the tightening but only because things were a bit hectic. read more

Trash completely! We had an appointment at 9:30 and we came all the way here from far away for the lady at the front desk to tell us oh we actually can't see you today we left you a message before and fake they never call us or left us a message for nothing and I am so pissed off I came all the way here is gas is money and time wasted for them to be unprofessional and be mistreated I hate this place I don't recommend it Don't waste your time read more