Not all glasses stores are the same...and I'll prove it:…read more I have very bad astigmatism in my right eye (+7.25) and have been using the higher quality progressive lenses for my frames. About four years ago, my glasses were getting so worn out, so I opted to get all-new specs. I have a good friend who is an optician, and he always does my measurements and creates my prescriptions for me. I brought my current prescription to the LensCrafters at Northgate Mall (or what's left of it), who promised me their lab could handle my heavy astigmatism. So I picked out a new frame and placed the order. Then they informed me I could get a second pair for 50% off, and I had been wanting to get prescription sunglasses anyways, so I opted to do the promotional offer for those glasses. I left the store feeling good that I had finally paid some attention to getting better eyesight. However, the result was horrific. First off, the lenses they gave me started to scratch up like crazy after the first month, despite my meticulous efforts to use only glasses-approved cleaning solution and microfiber cloth wipes to clean them. I mean, I was religious about it because I didn't want to scratch my beautiful new lenses. Turns out that didn't matter...they continued to get scratched up at a very fast pace. Secondly, they never produced my sunglasses. When I went in to pick up my regular glasses, they told me the sunglasses would take a little longer, which was fine with me. Two months later I called them wondering where my new sunglasses were. They told me the order had been cancelled. When I asked why, they couldn't produce a clear answer. They told me they would "look into it" and would let me know what they found out. They never, ever returned any of my calls, texts, or emails. I had to go back into the store a third time and demanded to know what was going on with my sunglasses order. They again told me the order was cancelled without any explanation as to why. They did not give me any option for honoring their promotional offer, which was the entire reason I decided to get the sunglasses in the first place. It was so infuriating, disrespectful, and negligent. Eventually, they reluctantly refunded my money, and I told them they had lost a customer for life. I was left searching for a new resource for my eye care that wouldn't treat me like a commercial pawn or just another consumer to scam. I live in Shoreline, so I took a chance and gave a call to Shoreline Eyecare. They were very understanding of my predicament and suggested I come in so they could see the glasses, my prescription, and give me their overall assessment of what would be a good next step for me to take. I immediately felt like someone actually gave a shit about my eyesight...which was very refreshing given the hellish experience at LensCrafters. My experience got even better after my first visit. I was offered a free check-up to verify the accuracy of my prescription, and then I met with a nice employee named Ally to review lens options for my existing frames (I wanted to keep the frames). When I showed her the glasses I got from LensCrafters, she looked them over for about twenty seconds and said my lenses were very likely defects because of the nature of the scratches and the fact they were so bad after a short period of time. As my blood boiled about being taken for a ride by yet another consumer-preying corporate entity such as LensCrafters, my conscience was slowly being convinced I had come to the right place at Shoreline Eyecare. It was exceptionally clear to me that Ally was thinking and acting upon my best interests. As she made suggestions, she checked the system to see if my insurance gave my discounted or covered options, she shared alternatives, showed me the supply line items for total transparency, and just made me feel like she was now my eyesight partner, as opposed to someone trying to sell me new glasses. When I decided to pull the trigger on the new lenses, I also decided to get the sunglasses as well since this seemed like a place that would be able to fulfill such a request. Ally informed me that, based on my insurance policy, it would behoove me to wait until after the new year because, at that point, she could apply a vision discounting to my order and save me close to $200! So I chose to do that for my regular glasses and went ahead with the sunglass order in the meantime. Ally helped me get the new lenses for my glasses ordered, they fit perfectly, and I'm now enjoying amazingly sharp and clear eyesight. Even being out of network for my insurance couldn't keep my business away. If you want real help for your eyesight, make sure you go to Shoreline Eyecare.

I enjoyed my experience here. I thought the eye doctor did a good job and she was a good…read morecommunicator. Eyeglass selection could be better but they did let me order a pair of frames they did not have

Friendly, courteous, efficient, professional personnel across the board…read more Dr. Otto and his assistant do a great job explaining the process every step of the way enabling me to leave confident in the results of the annual check up. I heartily recommend Highland Clinic! Mike M

Super friendly and knowledgeable staff. I greatly value Dr. Hamilton's expertise and grounded…read moreapproach to optometry; I'm confident that I'm getting fact-based results and recommendations. The proof is in my prescriptions, which are so much better than I've experienced anywhere else. Lastly, they're always on time! I really respect that they make timeliness a priority.

My experience for whatever reason was super easy. I think I owe it to the personalized service that…read moreI received. My selection was made easy because Cassidy searched the storeroom for frames that fit my head - she certainly knew what she was doing. I quickly chose my frames and the finished set was done much sooner than anticipated! What was even better was that they were able to squeeze in for a last minute visit to receive my glasses and ensure they fit well. Perfect fit. No adjustments needed. I hope to receive the same level of care when I come back for my next pair!

I was traveling and in town for a few days when I had an issue with a broken frame on my glasses. I…read morestopped by without calling ahead or making an appointment and they had my frames fixed in less than 10 minutes at no cost! I so appreciated their kind front desk gal and willing optometrist to help me out!

Wasted my time coming in to find out they don't take Principal Eye insurance for exams…read more Receptionist said only United?

I'm really disappointed with the quality and the customer service during my last visit. March 8,…read more2022 I purchased two top tier glasses (Givenchy and Ferragamo) . Sometimes what seems to good to be true is just that! March 11, 2023 I'm back with both sets of glasses asking if they could be repaired. I was told no. Although I was within the one year time period for repair they weren't salvageable . I could, however, purchase a new set of frames if they had it. Fat chance of that happening since it's a wholesale joint. I also felt like I was guilty of a crime for having broken glasses. Not handled well by the customer service person. I purchased two pair to switch off and have two different styles. They are absolute garbage. So, I'm out of two pairs of glasses. Both of which were the first two pairs that ever broke in the past 30+ years I've been wearing glasses. And now, I'm back to wearing the glasses I purchased three years ago. I highly recommend avoiding this place for glasses. Again, a bargain is not a bargain. Since I have to replace them - they'll wind up costing me more. I recommend avoiding this place for quality.

Best service you could ask for in eye care also they have a wide selection of stylish framesread more

If you have astigmatism, consider a different place since Dr. Wong will charge an additional $135…read morefor fitting contacts. Our insurance did not cover this part of the routine eye exam. My wife's doctor before did not charge her for this, and my eye doctor also will not charge for it. Kaiser Permanente's eyecare will not charge for it either.

Unfortunately, Dr Min has closed the clinic as of June, 2022. I really miss his professionalism and…read morefriendly staff, and regret having to find a new provider. This was a five star provider. Good luck, Dr. Min.

Great service, been coming here since I was a kid and they always been able to help me fix my…read moreglasses. Thanks a million!

Had an eye - foreign object in my eye. They told me they…read morehad no time to see me - next appointment was later in the week - go get your urgent care elsewhere. Would have taken them 5 minutes to fish the thing our of my eye. Very dissappointing.

I went in hoping I wouldn't be upsold like Visionworks on Northgate. These people are DELIGHTFUL!…read moreThe front desk people were nice, concise and expedient. Dr. Hoffman was very nice, supportive, and great to work with. I had had a bad experience at Visionworks up the street in being upsold again and again and having to pay $300 more than what I had been prepared to pay. When telling him I was just being honest in saying I needed to get my glasses on Zenni, he was polite, understanding, and friendly. The exam was quick, we talked about how the new glasses would help neck pain and eye strain. I told him I would love to have one place I go back to again and again for eye care as I don't have insurance for it and am paying time of service. I cannot recommend Seattle Optical and Dr. Hoffman highly enough.

1 Star - Very Disappointing Experience I visited Dr. Bell…read morefor an eye exam, specifically needing a prescription for seamless bifocals, which I have relied on for over 15 years for close-up work. Unfortunately, the first prescription was completely off -- my new glasses were unusable for my daily tasks. When I contacted the office to report the problem, they asked me to come back for a second exam. I did, hoping for a better outcome. A second pair of glasses was made with the new prescription, but that also failed to meet my needs. In 15 years of wearing bifocals, I have never experienced this with any other eye care provider. The entire process was time-consuming, frustrating, and ultimately left me without functional glasses -- twice. I cannot recommend this practice for anyone with specific or complex prescription needs, and I will not be returning for future eye care.

Dr Elizabeth Bell did my most recent exam. She's just the best. Explained how my vision is…read morechanging. Explained differences between bifocal and progressive lenses. Talked thru different strategies, eg separate pair for computer and driving. Highest recommendation. Also: Staff are super courteous and efficient. I'm a bit thick and they patiently explained the paperwork to me. (Maybe add a link from soundeyecare.com to this profile? Because this profile is too hard to find. Because Yelp is just the worst.)

I was researching for a new doctor for my dad and I was checking out Dr. Swedbergs because of a…read morereferral he got. When I found out Lynn is managing this practice, I had to warn other people about her. I heard the main doctor is great here, but if she is the helper for the doctor, I would be careful. She talks about things she doesn't know anything about because she thinks she is so smart and above the doctors and will tell you things that are incorrect. She would argue with you because she thinks she knows better than the patient or their family members. It is so dangerous, I had to take my father away from the previous clinic that she worked at because of this assistant. She would say things that would contradict the doctor because she "thought" the doctor was not 100% right about my father's glaucoma care. She even said my father had cataracts before the doctor even said anything! If she is training the people working here, I would be very cautious about the information they give you that isn't from the doctor directly.

Dr. Swedberg performed cataract surgery on one of my eyes several months ago and I'm pleased with…read morethe results. The office is both efficient and personable at the same time. Dr. Swedberg and his staff are pleasant to deal with and I think that they provide a high level of care. Parking is either right in front of their door or around the corner.

Took my son there for his first eye exam. They accommodated is even though we were about 15 minutes…read morelate and we were seen promptly. Dr Kaur was very efficient and explained all the steps patiently. My son was nervous but she tried her best to put him at ease. We were pleased by our experience here.

Dr. Kaur, Robin, and Sam are all incredible. This team always makes you feel welcome and at ease…read morewhen you arrive. Dr. Kaur is a calm genius who is always direct, informative, helpful. 10/10 recommend this company!! If I could give 6 stars on yelp, I would