Third time visiting this office, first visit as new we were met with excellent customer service…read moreeven received a tour of the office. Our second visit was an emergency appointment for my son who had a chipped tooth, paid a $120 for a five minute office visit to be told I would have to come back for the repair. Fast forward to the third visit for the tooth repair, our appointment was for 7:20am when we arrive there is a sign at the receptionist desk advising they are in an office meeting until 7:30. Why would you schedule an appointment for 7:20 if you're going to be in a meeting at that time, as if the customers time is not valuable. I addressed my issue with the receptionist and I'm met with an instant attitude and told, we always have office meetings at that time regardless if an appointment is scheduled. There is a lack of any kind of customer service or even acknowledging my concern. I made the decision to bring my children to this office based on the reviews I saw, but if you are looking for a dentist office with great care and customer service this is not the place.

The first time that I was scheduled at this office ( Katy Kids Dentist ) there was a large dead…read moreroach on the floor under a chair in the waiting area. I actually have a photo that I sent my husband while waiting. I wanted to grab my child and dart out of the door. I felt this was a sign initially. Aside from that, my child loved the airline pilot decor. We had waited for this appt. for a bit and I took off from work and school so we gave it a chance. We saw the female Dr. Approx. 1-2 weeks after she placed the crown, I noticed it was loose. My child sat quietly and was well behaved the entire time. So I believe it was tech. Error or weak cement. She used N2O and local anesthetic upon my request. She pushed liquid sedation but after observing his compliant demeanor she agreed N2O and local anesthesia would work which it did. I am glad that I advocated for my child when he did not need stronger sedative. Plus, it's an upcharge. An unnecessary one in my child's case. In addition to this, at a prophy appointment this office charged $75 for Fl2 Varnish. You will never run across this high price for Fl2 varnish anywhere else in the city of Houston. I have the bill to prove this was the charge for both kids for Fl2 varnish was $75 x 2 in addition the exam, prophy, and bitewing fees. I went back because I wanted her to recement this crown who a friend of mine who is a dentist said that she would have put a pretty resin 2 surface resin filling in the tooth not a ssc. My child's decay was not very large and I even doubted it needed a stainless steal crown. I realize SSC have their benefits. After giving this Dr. yet another chance, meeting my other child the Dr wanted to sedate that child too. My kids love the DDS are are very compliant. She even wanted to use conscious sedation to recement the crown. She basically did this so I would leave the practice in my opinion because she knew that I wouldn't want that. Even the front office was surprised to see this on the treatment, My kids had a dentist but we changed to this office because our DDS no longer excepted our insurance. They never had problems and never recommended sedation. We only went here due to our insurance and cute decor noted on the website. If you want to pay more than anyone else for Fl2 triple what other charge come here to see the female Dr. If you want your child to be sedated even when they don't need it and have to pay an extra $350 this is your place! If you want subpar cement to go with the crown go here. If not, it is worth it to shop around. I am concerned about ethics with this Dr. Why was she so eager to recommend sedation even with minimal treatment with compliant children? The assistants are personable and sweet. Make sure if your child gets a prophy here that they are not just doing a rubber cup polish for the charge of a child prophy especially if your child has all primary teeth or mixed with perm. Make sure that there is also a scaler on the bracket table not just a mirror and explorer. You are paying for it.

I had a great experience with my kids here I have five kids and they were able to accommodate me…read morewith all of them. And they also check on your kids after a procedure I will definitely recommend Mason park. Thank you

This place is great. I found them with targeted advertising on Instagram after smile direct club…read morefiled for bankruptcy and told me "haha hey thanks for the money but you get nothing forward" when I was only half done with my treatment plan. Enter, Mason Park Dental. I reached out and gave them an update for my refugee status and asked simply to fix my toofers. Since I was their first customer from the ad campaign we learned the process, together. Everyone is sweet there. Everyone. The receptionist, the techs, the doctors. It's really a different experience than some clinics where they just are there for those CPT codes. I had two stubborn teeth, however I wasn't 100% happy with how my teeth were shifting so doc said welp were starting over with some new trays and making it right. I am grateful for his grace and willingness to make me a happy guy. So I have sensitive teeth. I'm a sensitive person so I guess the teeth followed suit. They have this mouth rinse that turns you numb. They did all the work for adjusting for movement and didn't feel anything. They have two TV's for you while you're there. One for when you're sitting upright and one for when you're laying down. They have Netflix and YouTube so if you want something special on they accommodate. Even out on my deathcore/metalcore music. Which... I mean that meant a lot because it's not for everyone. If you aren't sure if you are at the right dentist and are shopping, then here ya go. You've found your new home. I live in Cypress and am considering getting my cleanings here I enjoy them so much. Super kid friendly. Super nice. Great experience. Highly recommend. Would do Invisalign with them again.

I have been taking all 3 of my children here for over a year and we are very happy with the dental…read morecare Dr. A has given us. He continues to evaluate my kids palate and airway and gives advice on any interventions that my children may need in the future. The office staff are friendly. We love it here!

We had an absolute amazing experience! The comfort, gentleness, caring and attention provided to my…read moretoddler from the assistants was top notch! The staff made sure my son had a great experience. We were so impressed with all services provided. Dr Khan was also very thorough! Our new pediatric dentist!

I'm so upset. I got referred here by my regular dentist office because I need braces. So I come…read morehere to the office. I do the initial consultation and the doctor tells me that I need a second opinion from an expert ortho surgeon to confirm if I need to remove a tooth or not prior to braces. This is my third appointment that I've gone to. I go to the appointment and the surgeon confirms what I've already told the doctor that every other person has recommended not to remove it because of the risk. Instead of telling me that it doesn't matter what the surgeon says she wants to remove the teeth anyways the office constantly delays me scheduling my appointment for months telling me that I need to talk to the manager. That the manger is on PTO, they're not back but they'll call me. I finally come in and was able to talk to somebody only for them to tell me that they were stalling me literally... This is a complete waste of my time. This is so unprofessional and not mature at all. What kind of business is this ? 0/10 don't recommend. Mind you I initially got my referral to come here either August or September and we're now in November.

Very friendly staff , excellent service, only issue I have is that they get booked up early…read more Evening appointments are often full quickly. Most of the time I have to book almost a month out.

The service and the overall experience was outstanding. The staff was incredibly attentive and made…read moreme feel comfortable. A BIG thumbs up to both Lulu and Ariana. Lulu was a pleasure to meet. She was soo sweet and immediately made me feel part of the Vita family. Ariana went above and beyond with the care she gave me . Very professional and knowledgeable. Five stars all the way!

Didn't fix my tooth right. It chipped a week after it was to be fixed. He even tried to give me…read moresome weird shaped teeth. I don't recommend.

Always amazing care here! I have never had a bad experience. Dr Yap is friendly, knowledgeable,…read moreand really cares. Every dental hygienist I've had has been really good and never a bad experience which is rare for a dentist. Highly recommend them.

Great care. Very informative on ways to keep your teeth healthy. Everyone has great customer…read moreservice

The people in this place never want to work. It feels like they're always rushing and somehow…read morealways find something to be wrong with you. I've been burned on the lip as they where doing my fillings and nothing was said about it, they have also full on touched a nerve in my tooth and when I literally jumped from the pain they told me that they thought it was a cavity when it clearly was a hole in the tooth. Said hole being there because one of their previous fillings had fully fallen off. I'm still dealing with the consequences of coming to this dentist. Would not recommend!!

0stars made a appointment show up to appointment they don't have me on file. This happens 2…read moredifferent occasions. Dentist showed up a hour late. The second time she didn't bother to come in so they send us to the child dentist who did a really horrible job fillings have already fallen out. Another time the dentist kept poking my daughter's gums soon as we got in the car she started crying I wish she would have told me inside. Avoid this place at all cost they have no idea what they are doing.

I have sensitive teeth and get very anxious at the dentist, but Dr. Smitha at Spring Leaf Dentistry…read morewas incredibly gentle and made sure I felt no pain. She's clearly knowledgeable, and the practice is honest and reasonable about pricing -- no surprises. Highly recommend, especially if you're nervous about dental visits!

Spring Leaf Dentistry is 5 stars in my eyes. My dentist she took such good care of me both times I…read morehave went. Very gentle with her work, also very patient. Every staff I have met there have always been kind and professional! Good place to go if you have high anxiety about going to the dentist!

I like going here for my dental check ups. I used to go to another dentist down the road but…read moresomeone recommended this place to me and i decided to try. The doctor is so nice and gental and he doesn't pull at my mouth and hurt me! The staff always sends reminders of my appointments and treat me really nicely.

I went there for a root canal. I spoke with receptionist and asked her about costs and details of…read morethe procedure. I was told that I only had to pay my copayment and that my insurance would cover the rest so I agreed to that. The procedure had me coming back after a couple of days to finish up but when I went back the receptionist told me that I had to pay an additional 250 for them to finish the root canal. I asked her to talk to her manager and that was not the agreement to which she replied that there was nothing that could be done and if I want it my proceedure finish I had to pay. I called my insurance and they told me that Quantum had already charged them for a root canal and they had payed them. Now I am stuck with a root canal half way done and they got full payment. That is no way to do business and it speaks volumes for their ethics. Felt like I was been extorted I will be filing a compliant with the BBB.

Took my 6 month old got the first time it's was alright. The guy at the front was meh, it seemed…read morelike he didn't want to be there which I get o hate working too so I guess. The woman who took us back and took a look at my son's teeth (not the doctor I'm assuming the dental assistant) was honestly the best part! She was so gentle with my baby and was very informative when I came to his teeth and our questions . The doctor was pregnant so I'll give grace but there was no point in seeing her, she took 20 minutes to get to us like the assistant did everything and told us everything so it gave a waste of time . Also everything is out in the open there's nothing blocking you from the person next to you. Idk just weird to me again the dental assistant was amazing I truly hope she's working on becoming the doctor or soemthing she was so great!

DON'T TAKE UR KID HERE! when I was taken to the dentist, I was seperated from my parent and they…read morecouldn't check on me even after I said I was scared. They then proceeded to put gas on my nose without me being comfortable, or knowing the side effects. During my filling, they never stopped to ask if anything hurt It is also claimed that they strap children down. ontop of that, the staff is rude, disrespectful, and unprofessional. The manager proceeded to roll her eyes, the receptionist Is not friendly at all and I didn't feel safe would not recommend!