Ben and his assistant Zac were wonderful!!! They saved the day when another contractor left a…read moreproject at my parents house incomplete and went missing with the majority of the $$ paid upfront. Ben, with his expertise, was able to apply his knowledge and fix the other's mistakes and complete the job perfectly! This business is honorable, fair, dependable, and HONEST! We will use them again with out any hesitation! Very grateful for what they did for us!

I have had a complete furnace and a/c unit replacement done by Ben. The price was right, the work…read morewas professional, and it was completed in a timely manner. Ben and crew do amazing work and I would recommend them for your home when you need to have renovations and/or repairs. Ben has been doing this work a long time and is very knowledgeable so you can not go wrong when you pick him.

Frank is the nicest man ever always picks up phone and listens and offers honest advice.read more

I called Frank today about a water pressure issue. He answered my call promptly and diagnosed the…read moreissue over the phone without even having to make a trip out to my home. He told me to call back if his recommendation didn't fix the problem... however his advice was 100% correct and within 20 minutes of speaking with him I had my issue completely fixed. I'll be using Frank for all of my future plumbing needs in the future.

A technician came to look at my leaking shower and immediately said he could not fix it. He offered…read moreseveral excuses; it was a Friday afternoon, they don't work on that brand, they are shorthanded. Then he looked up a website on his phone and said I could order parts there. I'm sorry I wasted my time and money calling this place for what I could have done myself. I need my wall to be fixed and an entirely new system to be installed. If you are going to come just to say you can't do the work, don't show up at all.

Quick response and high-quality, professional service…read more Also, good, honest advice about how best to handle a problem with a leaky sink. Would recommend

Jimmy has helped us out twice now for plumbing "emergencies". First, he helped us identify and fix…read morea leak after our ceiling fell due to long-term hidden water damage. He was able to fit us into his schedule the same day he came out to evaluate the damage, and quickly and efficiently fixed the problem. The second time we called him was when we were experiencing pooling water in our basement. He came and successfully snaked the sewer when others hadn't been able to in the past, which resolved the pooling water. He also removed our basement toilet and sink that had been partially causing the backups. He's great to work with but is a little challenging to schedule, since he is sometimes unable to give firm dates for when he'll return to do work. For our second repair he came out to assess damage on a Friday then said he could come back Monday or Tuesday, and showed up Tuesday. So, he's definitely reliable, but maybe not the best choice if you need work completed immediately and at a specific time. And he definitely is pretty pricy. However, we'll likely continue to use him for all our non-urgent plumbing needs since he gets the job done.

Gave me a time from 1 to 4 PM. rang my doorbell which has a camera waited less than 30 seconds and…read moreleft. Had both my wife's phone number and mine and could've called but I guess the 30 sec wait was way too much for them.

We called for a gas line removal and capping. I called at 1:22 and left a voicemail. He called me…read moreback at 1:31 asking when we needed service. He was at our house at 1:42. Less than 15 minutes later! I couldn't even believe it. He quickly looked at the pipe, let us know what needed to be done and completed the entire project within 20 minutes. He was super friendly and professional, he let us know if we have any problems or need anything else (we're doing a full kitchen renovation) to let him know. The cost was less than we expected to spend and we couldn't be more happy in the timely manner that this was done. I thought we'd have to wait days for someone to come out! We will absolutely be calling them again if we need anything else.

Not honest. Never finished job. Not a good business to work with. Disappointed how they handled…read morethe project. Very shady. Left a bigger mess then we started with. What a nightmare. I would not recommend these guys to anyone.

We previously used GPP for a simple sink repair. This time, we used them for two toilet…read moreinstallations and a bidet attachment install. The techs were very nice, especially the younger apprentice who came and made our dog much more reassured, as he sometimes gets nervous and barks incessantly when strangers are in our home. What we didn't like was the fact that we were automatically entered into their $97/year "savings" program. When we questioned why our receipt didn't reflect the alleged discount, we were told that firstly, our tech entered us into the savings program to save $300. We asked why the total didn't reflect that and were told that the discount was taken out on the receipt, yet they don't show you what it is. If that is true, two toilet installs, a valve replacement and bidet attachment install was nearly $2,000. It also took 5 days to receive the said receipt. Overall, we'll be looking for another, more affordable plumber.

Original Review: Ryan, the technician, did a great job…read morereplacing my water heater on August 8, 2025. The one star is for being charged twice, once for $1156.56 at 1:15pm and then for $1099 at 2:13pm on August 8th for a water heater that was supposed to cost $1099, and for being gaslit by two people after calling twice to report the double-charge and sending a photo of a screenshot of my bank transactions clearly showing that I was charged twice. On August 8, 2025, at 10:35 am, a technician from Greater Pittsburgh Plumbing was dispatched to my home for a leaking water heater and suspicion of leaking pipes due to some water damage to ceiling tiles in my basement. I paid the dispatch fee of $59.00 from my checking account using my debit card on July 18, 2025. Thankfully, the water damage was old, so I only needed a replacement water heater. I agreed to have my water heater replaced for the price of $1099. The water heater was replaced, and Greater Pittsburgh Plumbing charged my debit card for $1156.56 at 1:15 pm, which was the time that the job was complete. I thought the total may have included the dispatch fee (I forgot I paid this in July) or tax, so I wasn't alarmed that the charge was $56.56 over the $1099 price I was quoted. Then, my card was charged again for $1099 at 2:13 pm for one gas water heater that was supposed to cost $1099. Because both are pending transactions, I was directed by my bank to contact the vendor. When I called, I was gaslit by two different people, who told me I must be mistaken because they don't have the capability to double-charge, blamed my bank, and suggested I dispute the transaction as my only recourse. I called Greater Pittsburgh Plumbing at 2:36 pm, as soon as I saw that I was charged $1099 as a second charge, and spoke to Madison, explaining that I had been charged twice for the water. Madison proceeded to gaslight me, stating that the company can't double-charge and requested I email a picture of my pending transactions. I emailed a picture of my pending transactions, as requested (see photo). Hailey, who answered the second time I called, confirmed that she received and could view the picture, but still proceeded to tell me that Greater Pittsburgh Plumbing cannot double-charge me. She then blamed my bank and told me I could dispute the transaction. I informed Hailey that the transaction information was identical for both charges. I filed a complaint with the Better Business Bureau. I will update my review if the BBB complaint is addressed by Greater Pittsburgh Plumbing. Update 8.15.2025: Greater Pittsburgh Plumbing addressed my BBB complaint and refunded the additional $1156.56 charge on August 13th. I am thankful that they addressed this mistake promptly.

I reached out to Mark Tuesday night about our hot water heater tank leaking underneath and he…read moreshowed up Wednesday morning to replace it. Very professional and excellent service. I'd definitely recommend Mark for service.

Left my yard a mess,and broke expensive birdbath And has never repaired or compensated for damages…read moreRefused to answer requests For a job over $8000. I didn't expect to have railing just thrown in yard ( breaking caps off) & left there Ruining landscaping, leaving old pipe pieces everywhere Texting it would be addressed,but NOT I live out of state Guess this is what to expect!

Quick response, nice knowledge people. The negative reviews look like they come from people with…read moreunrealistic expectations that don't know what the going rate is for plumbing problems. I had leak into my basement from upstairs bathroom. They fixed large drain that ran outside, had to remove toilet. Reasonable price in my opinion for a rather big job.

Please do not use this company If your plumbing is older,…read morethey take advantage of that. We paid 470 for stem replacement in our shower knobs as they were not shutting off He repaired it and then said there's no warranty on his work after the fact! Well, the knobs wouldn't turn off after only 3 uses I called back, all I got was Nick re reading the receipt, over talking me, then accusing me of over talking him! Wow, horrible customer service