Same experience as the other 1 star reviews: Dr Gary Chuang himself is great (no problems there!)…read more The problem is the office/billing. I wonder if Dr Chuang sold his practice to a private equity firm because the office is now all about profit and not about patient care. Also, I have been double billed, billed for crazy amounts (like hundreds of dollars for a skin check when I called my insurance and was only supposed to pay my $40 copay) and then it's soooooo much work to and hassle: his office just drains the life out of you and makes you want to give up and just let them keep your money. The final straw is that now the office has a new policy where you have to keep a credit card on file. This seems rampant for abuse! I decided to quit this practice rather than have to go through the hassle of this office changing my credit card aimlessly and fraudulently.

made me pay before removing things while in the chair - then billed my insurance!!!…read moreThe removal was trouble free.

This place is genuinely a rip off and a sad excuse for a business. Get ready to be charged over 300…read morefor 5 minute video calls in which nothing is even prescribed and they just tell you what you already know... Next time I'll just ask chatgpt because it gave me the same if not better clarity and recommendations for my skin lol (and didn't only have recommendations it's paid to give!)

They did not take care of a situation with my insurance and I have called several times and the…read moremedical assistant has not returned my call. Meanwhile, I have not gotten the medicine for my condition, which is extremely painful and uncomfortable. I could go on, but will stop with this one complaint.

I have been going to this facility for over 15 years. When Dr. Mark Horowitz retired, I was a bit…read morenervous but I have been seeing Dr. K and he is wonderful. He is kind, friendly, knowledgeable and takes time to talk to you. His office runs a tight ship and I don't think I've ever waited more than 8 minutes to be called. Wonderful facility

I have been coming here for years but Dr Horowitz retired a mover a year ago. Met Dr Putterman…read moretoday. She was thorough and efficient. Had two biopsies performed. Staff is very efficient as well. Ok, bye.

I have been a patient at this office since 2021 and previously saw a PA who was kind, personable,…read moreand efficient. Unfortunately, she no longer works here. I scheduled an appointment in 2026 with Dr. Michelle Cheng instead. Dr. Cheng herself was efficient and prescribed the medications I needed, which is the only reason this office is receiving one star rather than zero. The rest of the experience was completely unprofessional. When scheduling, I uploaded my new insurance and my appointment was confirmed, leading me to believe the office accepted my insurance. Upon arrival, the front desk was chaotic. Patients were being called out by full name and even MRN numbers within clear earshot of the waiting room, which was extremely concerning from a privacy standpoint. I provided my insurance card and later asked for it back, at which point a front desk employee named Rebecca responded with visible attitude, stating she could not run my insurance because her computer was not working and repeatedly said they "just needed to get me into a room." I specifically asked whether the provider I was seeing accepted my insurance and was told yes. After a rushed and impersonal visit, I was left alone in the exam room for another 10 minutes without being told my appointment had ended. During this time, I overheard multiple conversations about other patients in the hallway. When I returned to the front desk to retrieve my insurance card, I was told my insurance "wouldn't go through" and was informed that it was my responsibility to ensure the provider was in network. I explained that I have PPO insurance and that my coverage is active and used regularly. Despite this, I was told my insurance was "not valid" and that they "hoped it would work when billing got it." Overall, this visit was disorganized, unprofessional, and deeply disappointing. I will not be returning.

I've tried a few dermatologists in the South Bay area. I find Dr. A.Kyle listens to her patients…read more She was more precautions than others and didn't dismiss anything I brought up, explain things, and even taught me of what to look. She provided another option as well. Prescriptions were quickly filled. The office staff was very nice. They were understanding, accommodating, and not as pushy as other Dr office I've visited. Appt time wasn't long. Very nice and clean office. The room has a nice view. Secured Wifi is also available Restroom is very clean

I went to see Dr. Kirby the first time about a year ago. And he actually talked me out of the…read moreprocedure I wanted at that time. He told me it just wouldn't look good and I shouldn't do it. This is the kind of doctor you want, honest, who thinks about what is good for you! So of course when I wanted to get some juviderm injections, I went back to Dr. Kirby! And the results are excellent!! I am so happy with the outcome! Also, he takes the time to explain everything to you and keeps asking of you have any questions. He doesn't rush you or the procedure and that makes you only feel more comfortable. His bedside manner is amazing! And his nurse, Maureen, is very friendly and responsive. I definitely recommend Dr. Kirby!!

So happy every time after I leave Dr Kirbys office. Thanks for taking good care of me and my lips!…read moreIt's bn about a month and they look great.

Please believe the reviews people place them on here to alert its cery to receptionist are rude…read morewith no reason to be . I am a receptionist my self so I understand certain frustrations but these lady's are rude for no reason . And the best Dr there is always booked and cuts every visit super short to the point that u feel it wasn't thorough even and still have more questions. This is a very honest review after going there for about 4 years now

Great experience. From the front office staff setting up my appointment and verifying my insurance,…read moreto Liberty who made me feel right at home, to Dr. Wickwire who walked me through the cyst draining/removal procedure he performed, everyone was amazing. I couldn't have asked for a better experience. And I was in and out within 45 minutes. I'm so happy that I found them.

Dr. Lazzaro is a great doctor. She's very caring and knowledgeable, and I felt very comfortable…read morewith her from my very first visit with her, as well as at a recent follow-up visit. I'm happy to have her as my new Dermatologist.

Amazing Dermatologist!!!! After my dermatologist retired after 30 years, I was looking for somebody…read moreyoung and professional to take his place. I found Dr. Cynthia Lazzaro! She greets you warmly, and is very interested in what is going on with your skin. She does a full check up for any sorts of skin cancers or anything that might be detrimental to you. She even checks your scalp for skin cancers! She is that thorough! She also does Botox, laser, all different types of skin regeneration. Honestly, I cannot recommend her highly enough if you were thinking of a new dermatologist look no further than Dr. Cynthia Lazzaro.

I've been seeing Jackie for about a year. Before that I dealt with mild, persistent acne and…read moreallergic reactions. I've tried other dermatologists and I just never had much luck. I decided to try again and saw Jackie. The difference in a couple months was really great! She listened to my concerns about harsh treatments and how I didn't have luck with tretinoin in the past. She noticed that I had multiple issues that needed to be resolved so she put me on a treatment plan. As I progressed I was able to phase out prescriptions once they were solved. My skin concerns of course were not solved overnight but I was happy to have someone who was able to guide me every step of the way. She listened to all my concerns and is an absolute pleasure to see. I've only seen Jackie so I can't speak for the other doctors. All the nurses I've dealt with have been helpful and professional. I will say I've never had the issues others have had in their reviews. Front desk is like any other medical front desk. Kind of cold but they get my appointments scheduled and send documents quickly. The wait times can be long so I like scheduling end of day. Parking is also not easy during the day but clears up later. Overall I highly recommend Jackie but give yourself time for parking/ wait times.

Had to come here when my wonderful MB derm stopped taking insurance. Never had a problem with the…read moreproviders here, other than always felt rushed, but definitely not going back anymore. The front desk staff needs to be trained on customer service. The sticks need to be taken out of their a$$es. I'm done with their rude, elitest, snotty attitudes. Do they not realize that derms in the S. Bay are a dime a dozen??? They act like they are the ONLY derm in the South Bay. ADIOS!!!!