Dr. Melissa Kempf is wonderful! She doesn't beat around the bush and tells it the way it is. I always feel better after I talk with her. Dylan from the reception is sweet, friendly and always trying to help. I rated only 4 stars because there are some people there that need to learn how to treat patients nicely. read more

Your Dr. Kemph is a wonderful doctor. I have told all my friends about her. And they are coming to your place. Can't wait until my next visit. read more

It was awesome very helpfull Melisa takes plenty of time talking to you and explaining every thing

Went in with urgent care need, no appointment. Dylan at the front desk got me an appointment with my own PCM within 45 minutes. The young man who took my vitals signs read my chief complaint and my lab work set up. Results available for PCM when she walked in. Rapid, seamless and professional all around. read more

The staff is wonderful, they really do a wonderful job of getting a complete picture of the reason for the visit and having a plan in place for your care. Highly recommend read more

I have been seeing Ms. Elliot, NP at this office. She has listened to my health concerns and is very kind. I have had all appropriate lab studies performed and have been referred when necessary. The office staff is very nice and helpful. I'm glad I found this office for my medical care. read more

Very prompt care and an attentive/informed staff. The office experience and the ease of setting an appointment is possibly the best I've experienced. I got a primary care management annual appointment. read more

They want you to come once a month and get bloodwork done every 3. So they can make money. the caregivers are nice. read more

Hillside Primary Care - Family Practice Near Me - San Antonio, Texas

Good location, nice, professional staff, good service, no waiting time, very helpful. The practitioner, Miss Janice Elliott, was fantastic. She was very patient, helpful, and pleasant to deal with. Thank you read more

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I like dr Kempf. I know she is leaving. I don't know or care to know any other doctor there. The office appears to run at a snails pace. The girl/lady that schedules the appointments is hard to understand. I'm very disappointed. read more

The staff was very professional and courteous. Every question, concern of mine was addressed. The Doctor was extremely patient and knowledgeable. Upon meeting & speaking with Her I knew she had the experience I was looking for read more

The Staff is always professional and friendly. They are mindful of your time and are efficient in addressing their patients needs.

Check- in at the front desk was great. I was greeted with a smile and the process was smooth. The technicians who take your vitals are professional and friendly. Dr. Kempf was amazing, professional provides high quality care, is kind and honest. She takes the time to thoroughly review your health without feeling rushed. I appreciate her straight talk and the way she avoids jargon. The lab technician was excellent too. She hits the vein on the first stick. Great experience. I shared with my wife and she's going to switch her Primary Care Physician too. The Follow My Health app is the weak spot. It needs to share information input by the patient with the doctor to live up to the promise of the technology. read more

My very first visit was with Doctor Mark Bentley, I had a severe coughing and was looking for treatment. Instead I was told that since it a first visit they will assign me to a different doctor or nurse practitioner in order to check my illness. So visit with Doc Bentley only lasted for 3-5 mins no prescription no listening to my breathing My insurance as well as facility confirmed that the visit is fully covered by insurance but a year later I received a bill at $255!!!! Now trying to call them to understand what's happening!!! Of course it's impossible to reach out to them read more

Hillside Primary Care - Bill - Family Practice Near Me - San Antonio, Texas

In the last month I have had two visits, both charged a copay. On my first visit the lab phlebotomist failed miserably to find a vein in either arm, despite my instructions on which arm she would have success. Then after repeated misses, she acted irritated that I told her to give it up. Left both arms looking like a tie dyed t-shirt when she was done poking around in there. I take medication for hypertension, so I monitor my BP at home. It is alarming that the CNA/LVN/RN? on staff are as inept at using a blood pressure monitor as they are. Even more alarming is that a doctor's office is using a cheap blood pressure monitor available on Amazon. Repeatedly I've had to argue with the person taking my vitals until they got the right sized sleeve and a manual blood pressure monitor, so that my charts did not show stroke level blood pressure. Scary when that's what you're there for. Hillside is a network of Physician's Assistants, Nurse Practitioners. Clinic policy seems to be, to get each patient in for as many in office visits as possible, to collect maximum copay $$$. Oh and if you have to reschedule there's a $50.00 non negotiable, non refundable fee. It's now a prompt option on their answering service, I'm guessing due to the amount of irate patients that call to complain about it. read more

Great experience all around. Fast service, if you do the online stuff first it runs very smoothly.

If you have a doctor you see in this group I recommend you RUN not walk away! They have no compassion for their patients - it's all fake courtesy. If you ever need a signed document, I suggest you buy DocuSign and upload that document to your doctor because God forbid they have to actually sign a document by hand!! And no I am not a Pt - all interaction I've had with these people has been via phone - thank GOD! read more

I've been to Jan Elliott twice now and she's so wonderful. Shes very informed and takes care of my prescription needs, I'm so grateful that she's at this practice which is near my house. read more

The doctor was great the nurses was wonderful The doctor explained everything I needed to know.

I have been going to Hillside for going on 7 years and have seen many PA's. Jane Elliott is very thorough and explains the lab work which I really appreciate. The new office is great! It is large and very clean and the staff very pleasant; also parking very ample! They do keep you coming back every 3 months. read more

The NP I saw was nice. After that, forget it. I'm changing doctors. If you want to talk to anyone in the office, you're shit outta luck. Talk to AI or an answering service is all I've done for days. I get NO answers, NO return calls or texts, NOTHING! I've contacted them more than once daily, the pharmacy has contacted them. AI and messages aren't working people! On the hunt for another doctor. So disappointing. Go elsewhere is my recommendation! read more

Terrible service do not recommend, You schedule an appointment and they call you not even 24 hours in advance and cancel the appointment then want to charge you 50$ for not showing up to the appointment. They do not stick with there scheduling, and charge you when you don't show up to your appointment where's the professionalism in that! read more

Nice staff, I've had my labs done in this office. It's been great. I see Dr Emily Lombardo she has been great.

My Primary Doctor, Emily Lombardo, and the staff provide thorough care by monitoring my medical issues on a regular basis and addressing all my concerns to make sure I receive the appropriate follow up treatment and referrals. Sylvia Webster read more

Waited an hour and a half to see a doctor to go over basic labs. Doctor didn't have much to say. Zero help. Zero answers.

This chain of primary care offices only write maximum of 3 months of prescription refills. This is for ALL prescriptions, not narcotic or otherwise. I suspect this is a means to get paid more regularly, via appointment copays every 3 months when you need to check in again and again regardless of how long you have taken this medication or how great your bloodwork looks. They just keep scheduling and scheduling you. Then, at the appointment, you wait 30 minutes past your scheduled appointment time to actually be taken back to see a doctor--to which you wait another 15 to see them and then talk with them for less than 5 minutes. Neither the doctor nor the pre testing technician have any idea why you're there--a testament to their ridiculous scheduling practices. My prior appointment was to go over bloodwork. Bloodwork was fine, so doctor was confused as to why I was there. Hell if I know--YOU scheduled me! I'm not scheduling this appointment for fun or leisure! It's incredibly disruptive for my own personal life considering I also work in a medical office to come here. All those things aside, this office looks like an abandoned house and reeks of kitty litter through the entire place and is painted haphazardly and caulked tragically where the ceiling and floors are cracking. The shabby setting really drives home how useless the care at this office is--you're just another dollar sign to this company. read more

I had a great experience during my recent visit. The doctor was very attentive, patient, and took the time to listen to all of my concerns without rushing. Everything was explained clearly, which made me feel comfortable and well cared for. The staff was also friendly and professional, and the overall environment was clean and welcoming. I truly appreciate the level of care I received and would definitely recommend this office to others. read more

I'm so happy to visit this clinic, All staffs are so sweet.office front desk experience, assistant doctor take good care for patient. I so happy to see them again read more

It was my first time at that facility and everyone was very kind. The MA was the sweetest and made me feel very comfortable. Dr Kempf has a wonderful bedside manner. She listened to all of my concerns and didn't push me to do anything I didn't want. She gave me different options. She gave me great feedback. Would highly recommend this group. read more

Everyone was very efficient.from the front desk. all the techs. The dr. Was very thorough. From a doctor that listen and ask questions about family history. Thank you Barbara Coyle read more

This was my first time visiting new location. ( Doctor's office )New building. Nice and clean and bright. The employees are very friendly and kind. read more

Wait time was too long. 45 mins before they took me in even though I had an appointment. Two days later I went in for blood work and had to wait 40 minutes. Care provided by Dr. was excellent. I may go elsewhere if these long wait times continue despite the excellent care. read more

Had a great experience with the quality of care. Fast and friendly. Will be returning for my follow up.

I went in as a new patient a few weeks back and Dr. Kumar was great. However that was short lived.. I just called them to schedule an appointment with Dr. Kumar, the main doctor - and the lady at reception said. "Oh she only meets the patient on the first visit" and I was said, "OK so every other time I come there I can never see Dr. Kumar?? I'll always have to go to a nurse practitioner??" AND she said yes that's how it is. I am shocked. That is the most ridiculous thing I've ever heard. I already have this insurance plan and they've been designated as my PCP but I am worried is this is their policy.. I am going to see the nurse practitioner on Friday. But I am seriously considering now changing my PCP or figuring out something else because that just doesn't make sense to me. I hope the reception lady had the wrong information and I can clear up this when I go visit. If I'm willing to wait to see the doctor on the one day a week that she is at the clinic, I don't see why they cannot accommodate that. This is what I get for picking an insurance that's offbrand read more

I met Dr. Kempf today for my 1st appointment. It was all good. She was very thorough. I had blood work in the lab (great that it's in the office)! Office staff is very nice and friendly! Very happy with my new doc and office staff. read more

My mother had to get a new primary doctor. After researching, Hillside had the most to offer her. The staff are always willing to help. My mom's medical needs are taken seriously and the staff are quick to respond to any questions and concerns we have. read more

Went to see Dr Melissa Kempf, me and my wife. Totally amazing and great experience. Dr Melissa Kempf is very caring and thorough. We felt very lucky that she was our Primary doctor now. Thank you. The staff is efficient and nice as well. Double bonus. read more

Not impressed with the facility, staff, level of care. I didn't even get an examination. They stated they were not busy but it still took 1.5 hours to get in and out. I was giving them one more chance thinking their new facility would be better with new providers. This will be my last visit, going to find a new primary care provider. read more

Very poor service. I went to pharmacy 3 times looking for my medication and have no medicine called in.

The only consistent aspects of this office is their inconsistencies in timeliness, staff and billing. -I have been getting bloodwork for a medication I was on for the past year. They have tried to charge me three different amounts, at my third draw I'd had enough. I asked why their office consistent on billing and a rationale for double the rate as before. They blamed my insurance which has not changed and I asked for the orders and left to head to labcorp. I refuse to be taken advantage of. - when Abbi McDaniel left the practice, I should have left as well. I have seen 2 different doctors and each time I feel like it's a waste of my time. My original concern seems to be lost in "this is our first visit...." Drama. Doesn't anyone take notes? - there used to be a time when you had an appointment and it was timely. Now I wonder if they forgot who they put in these little rooms? They should go back to their smaller office, service was better and they had more timely appointments read more